Customer Reviews for Sears Hometown

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Sears Hometown

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Tamera B. on

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Great customer service! Thanks ladies for all tour help.

Thomas B. on

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Benjamin J. on

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Drop off location selection hassle

mary F. on

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Dale H. on

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I recommend this Hometown Sears for many things but especially U-Haul. Great people!

Charles H. on

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Steve C. on

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Dawn W. on

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Maria M. on

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Norman T. on

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Train workers in customer service and uhaul policies.

Steven C. on

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Horrible customer service. Charged me for stuff I didn’t asked for. Very rude and unhelpful. Same family has always been running this location

Candice L S. on

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Very good customer service and friendly, helpful and clean trucks

Elwyn B. on

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John H. on

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Be better versed on application procedure.

Margaret D. on

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Torrie C. on

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Procedure went fairly fast. Checking the truck back in was a little slow as far as their computer goes. Other than that, good experience overall.

Glen S. on

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Nothing wrong with location. My issues are with the online check out

Tyler T. on

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Laura B. on

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Both ladies that I dealt with were very pleasant and knowledgeable.

Charles H. on

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Torrie C. on

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I wish I didn't have to wait in line so long, as there was only one person working for U-Haul, there. But, once I got to the head of the line in a half hour or more, it went pretty quickly.

Nicholas J. on

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Dale H. on

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The whole group down there are really great people and go out of their way to help

Wayne G. on

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Ellen F. on

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NORMAN T. on

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We rent twice per month from another location. We've never been charged a night drop off fee and incurred a 3 day charge for a 2 day rental!

David B. on

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need to open at better hours for pick-up etc.

Jeffrey B. on

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The light in the Back of the uhaul was obviously broken and we were moving in the dark so it made it much more difficult.

Christopher L. on

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UHaul online customer service has been top notch. Thank you.

Edwin R. on

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Friendly staff. Doesn't hurt also that there are friendly & pretty faces too.

Candice L S. on

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Very helpful explaining everything

cecil R. on

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Angela D. on

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The lady who rented the truck to me was rude and kept putting me down. I wasn’t following what she was saying because of her voice, so she treated me like an idiot. However, she was better than the two could-be sex-offenders who rented to me 3 years ago!

Amanda S. on

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Jeffrey C. on

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GILBERT R. on

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Delivery was delayed by over 3.5 hours This vehicle has to be the absolutely worst truck I have ever driven. It was like the tires were out of Ballance and was unbearable to drive between 45-63. Overrun 65 it would start to smooth out but then the fuel economy dropped off significantly The engine light came in and off intermittently but all indications were good. It appeared to be fuel related as anytime the fuel economy went high the light would come on I have rented many time from UHaul but compared to the Penske truck for my previous trip there is no comparison. In my mind the lower rate for the truck was definitely not worth it.

Rudy V. on

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Everything was great at the Mcminnvile Uhaul ! Highly recommended!

Jesse G. on

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Customer did not leave a comment.