Customer Reviews for Seattle Vault Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Seattle Vault Self Storage

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James S. on

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Whole experience was awesome. Great employees at this location. Van was clean and worked perfectly.

Chen C. on

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Kristen N. on

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Corinne D. on

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Not a great location for self-pick-up with the app due to limited parking. Staff were quick and friendly.

Rhiannon T. on

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Do not tell a person what they need unless they ask. If I ask for equipment, that is what I want, I dont appreciate being told.no, you dont need that. My overall experience sucked because of a miscommunication. Also, I am not a fan of uhaul and likely won't use it again. 19.99 for in town amd around but we charge you for a bunch of other stuff that we dont advertise. So the $20 you advertise turns into over 50 and then on top I get a 2.5 hr window. Worst thing ever. Never again.

JING S. on

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Ann D. on

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everything was excellent, very quick and efficient. Thanks!

Shobit B. on

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The van kept complaining about broken turn signals. It was not a pleasant experience driving with the dashboard complaining about this all the time and not being sure whether my turn signals were working or not. It is only after I saw a reflection of the van thanks I found out they were blinking just fine.

Elizabeth W. on

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Tire pressure was low, one headlight was out, turn signals made weird noises. Otherwise, the location was great, staff were friendly and very helpful, and this worked out perfectly for my needs - thank you!

Benjamin B. on

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Mc Kinna K. on

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To whom this may concern, I will never be using uhaul again. I choose uhaul because you can reserve the truck for the time you needed. This was important because I was picking up furniture from someone on a time crunch. Ordering my truck online was easy. But picking up the truck was the worst experience. The man at the store judged my haircut that was different than my identification. Then when it came time to pay the bill. He added insurance without my permission. I had already opted out of insurance online in my order. After a while of arguing about the fact that I did not need to purchase the $14 insurance. I caved and agreeded to purchase the insurance. Then when I asked where my partner could park my car. He stated there was no parking. However I asked about the spot out front he said "No, we could not park there" parking cost me $7 for the two hours. I will be telling everyone that I was overcharged, miss treated, and harassed for being a woman driving a one of your trucks. Mckinna Krieghoff

Michael G. on

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Hey Uhaul, you emailed me to rate my experience 5 and a half hours ago, and I deleted the email because I didn't think rating you was worth my time. I guess you decided that meant I had accidentally missed it, as you emailed me again on the same day to rate my experience. I do not appreciate this. I would not otherwise care enough about Uhaul to rate you, but if and when you annoy me with multiple emails after our transaction has already finished (i.e. I have given you money and you have given me promised product), I will not use you anymore. Beyond that, I will let other potential customers know that I was bombarded with junk marketing from you and that others should not even inquire into your services, lest their inboxes be flooded with your marketing crap, too. Next Uhaul marketing email I get will result in a bad Google and Yelp review. Thanks.

michael o. on

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paula k. on

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Dave was wonderful and very helpful, it was a good experience.

Leslie D. on

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Evan E. on

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The person working at the front desk seemed unprofessional, drunk or possibly high.

Sophia W. on

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Benjamin S. on

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Knut R. on

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This was a nine ft van. It needs a back-up camera.

Cassandra P. on

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The location was tricky to find because of construction closing down many of the nearby oneway streets including the address of the business. I was not given a contract when I checked out nor was I charged for anything until I called the next day when I spoke to a gentleman that could find no record of me actually checking out the truck. Overall poor customer service at best. I've rented many trucks across the country from uhaul and it's competitions and this was the worst experience. I hope it was an off day.

Haojin Z. on

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sean a. on

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The gentleman who helped me was super friendly and accommodating and made me feel very good about using uhaul.

steve c. on

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carol c. on

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A check off list would be nice I was running late and for got to refill the gas tank and texting maybe better because if your not able to answer your phone you could see the text and text back your place was very helpful I appreciate it

Mark L. on

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Be open during the stated hours. Upon arrival to return my truck, there was a sign saying they were closed due to "sickness". Assuming there are no issues with my billing, i won't have a problem recommending the store in the future.

Luther J. on

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Samuel H. on

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Trey A. on

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The customer service at the storage facility was excellent.

Nathan R. on

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Gentlemen working the front desk was very pleasant and helpful to deal with

Xiaoxiao S. on

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Charge me a lot gas fee, I only drove 4 miles, they changed me 2 gallons gas fee

Ramiro N. on

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Kaylee Z. on

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Sarah M. on

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Joshua C. on

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Service was superior which made for another smooth move process!

DAVID M. on

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Best customer service I have gotten at Uhaul. Thanks guys!

Eve v. on

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I was told that there would be a charge for keeping the rental truck past 8AM but never told we had to return it, so we realized we needed the truck longer and then received a call stating the truck would be needed at noon. I would like to note that I did not receive a discount for only receiving the truck half of the day the second day due to employee and departmental miscommunication. I received calls from Uhaul at work about THEIR mistake and my boyfriend had to rush to unload the truck by himself to make the return happen for them since I was at work. The location seemed great at first but if this is how business is handled when we comply and are kind enough to help with uhaul mistakes made I would not recommend it again.

Micah D. on

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Those 2 did an a zing job. I'm awful with names so apologies!! I'd use y'all again for sure .

Robert C. on

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Roxanne G. on

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The people I interacted with were amazing, very friendly and helpful. But it's a biggggg negative to not be able to leave a car behind when we pick up a Uhaul.

MIRA H. on

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Beverly S. on

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Erin S. on

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I worked with two different members of your staff -- one for the pick up and one for the drop off and both were friendly, helpful, and great to work with. I was very impressed -- and especially grateful after a loooong day of moving.

Shauna S. on

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The front desk man here, Brenden? Or Brandon? Was absolutely wonderful!! Great customer service.

Alan H. on

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Customer service rep (Brandon) was friendly and knowledgeable. Good guy. Van was clean but smelly. Smelled like the previous renter had hauled farm equipment/animals.

Georgi K. on

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The customer service was great and the transaction was smooth but there was no parking so I had to pay $20 extra just so I can use the U-haul van for 4 hours. I will be using U-haul again but probably not this location.

Joshua C. on

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I usually don't give feedback unless it is absolutely well deserved, and my experience with Seattle Vault Self Storage on Thursday 6/29/17 was truly exceptional. Obviously moving can be stressful for anyone, however Dave made it as smooth and pain free as possible. First off, for some reason my reservation had not been confirmed when I arrived to pick up the uhaul. He was able to work some sort of reservations "magic" and find the perfect truck for me to drive in a timely fashion, while at the same time having to deal with other customers all on his own. I am truly grateful for all his help including his efforts to actually physically help me move into the actual storage unit by ensuring available space at the loading dock. I will definately be back and recommend this location in particular to everyone in need of a moving truck/storage unit.

Harshini J. on

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I had a great experience. The person who checked me in was very helpful and friendly, making the process extremely easy and stress free.

Deepak l. on

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Was unfairly charged the cleaning fee. I recieved no reason or description as to why i recieved the cleaning fee. The van wad returned in the same condition as rented.

Darleen M. on

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Ealaf S. on

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Mayur A. on

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The person in charge was friendly and helpful. He provided the basic necessary information with intention to avoid any extra charges to me.

Amir N. on

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Shelley B. on

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Super friendly staff! We had an excellent experience and I would highly recommend this location. It's worthwhile to set up an account and enter all necessary information ahead of time. The only recommendation for improvement is to sweep out the van between customers.

Michelle C. on

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Great customer service! Only complaint is that the Uhaul had a very strange smell

Courtney R. on

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Great customer service! Very polite and friendly.

Per L. on

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Kaitlin M. on

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Rented a van twice in the span of 4 days. Both times the van was ready to go when I got there and the staff was helpful and attentive. I had lost my voice the first time and the man at the counter (thinking I was deaf) initiated conversation in sign language, which I thought was pretty cool even though I couldn't respond. They quickly adapted to me using pen and paper and were very clear and helpful.

J. Kelly M. on

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Convenient location for us. Just wish I didn't have to return the van during evening, rush hour traffic. Bad timing on my part. Bummer!

Nick W. on

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Sean S. on

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Jun L. on

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Michelle L. on

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All the staff and manager at this location was excellent in customer service. They were super accommodating, cheerful, and professional. These guys are the A team.

Fred K. on

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Vladimir O. on

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Jenna I. on

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Very friendly staff. Quick and easy experience.

Jeffrey D. on

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Shevaun T. on

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Ashli A. on

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Nikole S. on

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When we arrived a few minutes late for our scheduled pick up at 10, no one was there and the door was locked. On the door was a note saying "will be back at 9:45". Clearly, they were not back at 9:45. We had to wait a good 10 or so minutes before someone showed up, and they were not very friendly and didn't even say hello. They got us in and booked, but didn't really say much else or give us any tips. Another thing that we had a slight problem with is the vehicle. It was a HUGE van, definitely not the one pictured when I booked. Because of this, we weren't able to fit it into the parking lot where we were moving out of, and we had to park in the alleyway, which was super inconvenient. All in all, I've had some AWFUL U-Haul experiences in the past, and this one wasn't so much terrible as it was irksome. They (barely) did their job, and we got to move all of our things. Not terrible, but not good either.

Hunter M. on

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Overcharged for fuel, inexact measuring subject to exploitation.

Richard S. on

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Kevin C. on

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Equipment was new and everyone working was helpful and very nice!

Harmony S. on

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Front desk attendant was extremely friendly and informative!

Sachin G. on

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The front desk guy was really rude and showing attitude. Use nice people at front desk.

Evan Z. on

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Paivand J. on

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The guide to tell you how much gas to put it was incorrect and forced me to go out of my way to get gas twice and fill up the tank too little and then too much. Need a better system

AlainKristin C. on

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NATALIE B. on

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I was a little surprised with the "hidden fees" such as a $25 cleaning fee. The van had noticeable dirt on outside and it was apparent it had not been washed for some time. The back of the van needed cleaning as well. I returned the van in the condition I received it and was surprised to receive an itemized statement with a $25 cleaning fee added. I would like to request a reimbursement for this fee as I did not receive a clean van and do not feel I should have to pay for a cleaning fee when this is not something that is done. Please let me know how this can rectified. Thank you, Natalie Burns 208-794-7885

Breauna R. on

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Leo is the worst customer service provider that in have ever dealt with. You should cancel your contract with this storage company as I will never use another 3rd party for U-Haul again thanks to them.

Samuel C. on

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Check in and check out were extremely smooth, truck was in great shape and gave no problems. Probably my best ever Uhaul experience.

Lauren W. on

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Please remember to include rental items. We rented 2 dollies and they were not in the truck. We had to drive back to the store to pick them up, which wasted time and gas.

Jarred W. on

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Great staff!

Shayan S. on

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Rebecca L. on

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they did everything to help me make my move better/easier! thank you!

Joe C. on

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Everything went smooth. Thank you.

Mariah B. on

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MacGregor H. on

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Jenifer K. on

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I will recommend Seattle Vault Self Storage every time!

Lyall R. on

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I was told that there were no available vehicle until Monday, although the website showed vehicles available for rental. I had to do an online reservation on my phone before they would admit that there were available vehicles. This is unacceptable and I will look other places for my moving needs in the future.

Logan V. on

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Kristina L. on

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Jun F. on

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monica w. on

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Need to be able to see through the windshield... Person at counter was so nice, helpful and quick!

tim p. on

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Andrew H. on

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Jeffrey A. on

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Sean M. on

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Edvinas U. on

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Eliot M. on

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Adrienne M. on

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Call me at 323-842-4891 at your earliest convenience. The worst rental experiencw I have ever had.