Customer Reviews for Seattle Vault Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Seattle Vault Self Storage

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Darleen M. on

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Ealaf S. on

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Mayur A. on

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The person in charge was friendly and helpful. He provided the basic necessary information with intention to avoid any extra charges to me.

Amir N. on

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Shelley B. on

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Super friendly staff! We had an excellent experience and I would highly recommend this location. It's worthwhile to set up an account and enter all necessary information ahead of time. The only recommendation for improvement is to sweep out the van between customers.

Michelle C. on

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Great customer service! Only complaint is that the Uhaul had a very strange smell

Courtney R. on

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Great customer service! Very polite and friendly.

Per L. on

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Kaitlin M. on

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Rented a van twice in the span of 4 days. Both times the van was ready to go when I got there and the staff was helpful and attentive. I had lost my voice the first time and the man at the counter (thinking I was deaf) initiated conversation in sign language, which I thought was pretty cool even though I couldn't respond. They quickly adapted to me using pen and paper and were very clear and helpful.

J. Kelly M. on

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Convenient location for us. Just wish I didn't have to return the van during evening, rush hour traffic. Bad timing on my part. Bummer!

Nick W. on

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Sean S. on

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Jun L. on

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Michelle L. on

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All the staff and manager at this location was excellent in customer service. They were super accommodating, cheerful, and professional. These guys are the A team.

Fred K. on

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Vladimir O. on

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Jenna I. on

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Very friendly staff. Quick and easy experience.

Jeffrey D. on

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Shevaun T. on

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Ashli A. on

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Nikole S. on

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When we arrived a few minutes late for our scheduled pick up at 10, no one was there and the door was locked. On the door was a note saying "will be back at 9:45". Clearly, they were not back at 9:45. We had to wait a good 10 or so minutes before someone showed up, and they were not very friendly and didn't even say hello. They got us in and booked, but didn't really say much else or give us any tips. Another thing that we had a slight problem with is the vehicle. It was a HUGE van, definitely not the one pictured when I booked. Because of this, we weren't able to fit it into the parking lot where we were moving out of, and we had to park in the alleyway, which was super inconvenient. All in all, I've had some AWFUL U-Haul experiences in the past, and this one wasn't so much terrible as it was irksome. They (barely) did their job, and we got to move all of our things. Not terrible, but not good either.

Hunter M. on

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Overcharged for fuel, inexact measuring subject to exploitation.

Richard S. on

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Kevin C. on

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Equipment was new and everyone working was helpful and very nice!

Harmony S. on

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Front desk attendant was extremely friendly and informative!

Sachin G. on

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The front desk guy was really rude and showing attitude. Use nice people at front desk.

Evan Z. on

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Paivand J. on

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The guide to tell you how much gas to put it was incorrect and forced me to go out of my way to get gas twice and fill up the tank too little and then too much. Need a better system

AlainKristin C. on

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NATALIE B. on

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I was a little surprised with the "hidden fees" such as a $25 cleaning fee. The van had noticeable dirt on outside and it was apparent it had not been washed for some time. The back of the van needed cleaning as well. I returned the van in the condition I received it and was surprised to receive an itemized statement with a $25 cleaning fee added. I would like to request a reimbursement for this fee as I did not receive a clean van and do not feel I should have to pay for a cleaning fee when this is not something that is done. Please let me know how this can rectified. Thank you, Natalie Burns 208-794-7885

Breauna R. on

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Leo is the worst customer service provider that in have ever dealt with. You should cancel your contract with this storage company as I will never use another 3rd party for U-Haul again thanks to them.

Samuel C. on

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Check in and check out were extremely smooth, truck was in great shape and gave no problems. Probably my best ever Uhaul experience.

Lauren W. on

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Please remember to include rental items. We rented 2 dollies and they were not in the truck. We had to drive back to the store to pick them up, which wasted time and gas.

Jarred W. on

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Great staff!

Shayan S. on

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Rebecca L. on

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they did everything to help me make my move better/easier! thank you!

Joe C. on

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Everything went smooth. Thank you.

Mariah B. on

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MacGregor H. on

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Jenifer K. on

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I will recommend Seattle Vault Self Storage every time!

Lyall R. on

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I was told that there were no available vehicle until Monday, although the website showed vehicles available for rental. I had to do an online reservation on my phone before they would admit that there were available vehicles. This is unacceptable and I will look other places for my moving needs in the future.

Logan V. on

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Kristina L. on

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Jun F. on

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monica w. on

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Need to be able to see through the windshield... Person at counter was so nice, helpful and quick!

tim p. on

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Andrew H. on

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Jeffrey A. on

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Sean M. on

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Edvinas U. on

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Eliot M. on

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Adrienne M. on

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Call me at 323-842-4891 at your earliest convenience. The worst rental experiencw I have ever had.

Paul C. on

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The assistant manager at this location was by far one of the most rude people in customer service that I have ever dealt with. I was polite, respectful, and patient, while I was talked down to, disrespected, cutoff, etc. I tried explaining my communication with Uhaul and with this office, and the man working refused to listen to a word I said or express any care for the customer. He continued to argue with me and ask me if I could take the vehicle or leave. I did not raise my voice, I did not belittle the assistant manager, and I did not give him any reason to treat me the way he did. As I was entering the vehicle I began recording video on my phone because I was concerned that he would become more disrespectful or even become aggressive toward me. I would love to contact the owner of this facility and explain my recent experience. No one should ever be treated so terribly for no reason. I (obviously) will not be going back to this location again. I am a Business Manager for a nearby apartment community, and after I learned of the proximity, I was excited to share with our residents moving in and out- now I will absolutely not recommend this location to anyone. Furthermore, another man working came into the office toward the end of our conversation and just observed the behavior of this other employee, without any regard for the way I was being talked to. I would have immediately walked out and went somewhere else if I was not on a tight schedule to move my belongings. I had a much more positive experience returning the vehicle to a different representative this morning.

Ethan W. on

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Neil W. on

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Davide M. on

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Luyao Y. on

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Linda C. on

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Dave was wonderful. The best customer service I have experienced in a while. Thank you.

Samuel F. on

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Everything went smoothly and everyone was helpful

Jorden S. on

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The UHaul website crashed while I was checking in. Therefore, I was unable to leave the office to start my move for 45 minutes. The office manager comped the truck and said I could keep the vehicle 2 hours longer for the inconvenience. I was more than happy with his assistance. However, at 1 o'clock, the time that I was originally intended to bring the truck back, a very rude employee called me stating I was late and needed the truck back now. I explained what had happened in the morning. He did not listen, yelled at me, and stated that I needed to stop unloading and return the vehicle immediately. I made arrangements and brought the truck back. However, when I arrived at the store, he did not greet me, did not speak unless I asked a question, and has yet to reach out regarding this whole ordeal. Do not trust this place or their communication skills.

Alison M. on

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Nothing! your staff is professional, friendly and helpful - always!

Dennis S. on

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Rebecca L. on

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The employees at Seattle Vault were especially kind and helpful.

David H. on

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You might mention that the entrance is not on Terry Street.

ANNE N. on

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Ibrahim D. on

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Cory C. on

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Greg S. on

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Sophia W. on

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JoAnn L. on

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Sabin R. on

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worked out very well. thank you.

Karolina V. on

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Todd J. on

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Body of van was in bad shape, and the cab wasn't clean.

Brad V. on

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We had a terrible experience with our rental from this location. To start with...there was no parking availability at this location...which forced us to find parking on the street. I indicated to the U-Haul representative where I was parking while I had the rental to which he said was okay. Upon returning the rental, we found our car had been towed. Between the towing fee, ticket, and cab fare....we ended up paying $270 total. It was disappointing that your company doesn't provide parking or that your employee didn't warn us about the towing situation. It was a very bad experience and we will not be back.

Alex R. on

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Great staff, couldn't have been a better experience.

Len A. on

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There was no sing that said U-Haul which made it difficult to find in addition to the construction taking place around the site.

Eliot M. on

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Had to wait a bit to get my vehicle, but my charges were comped for that reason. Very nice and reasonable guys!

Shashank V. on

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Judah P. on

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Great people and great service.

Lauren G. on

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When I arrived, I expected to be able to leave my car because this has been the typical experience at every UHaul facility I've ever rented from. In fact, I'd moved using a UHaul from this same facility a few years prior and was able to leave my car in their lot. Not only did they tell me this would not be an option, but acted incredulous when I told them it had been an option previously and asked why it wasn't one now. When I asked where I was supposed to park, the customer service rep seemed annoyed, shrugged, and said to find city parking. I replied, "I have to pay another 20-30$ to park my car in a city lot?" This seemed entirely absurd given that the facility had it's own small lot with not a single car parked in it. He did not offer any suggestions for where to go aside from the vague "Use a Diamond parking lot." His attitude bordered on rude. It was subtle enough that I don't feel like I could call him a jerk but it was not polite by any stretch. I left the facility to look for a place to park absolutely fuming, not necessarily from this policy, but from my interactions with the customer service agent regarding it. It felt like this guy found my request off-putting and the whole thing entitled. As it turns out, it only took me a moment to find parking in a lot that only costs $10 on the weekends, which I still don't think I should've had to pay but was a lot better than $30. This whole situation could've been de-escalated easily had the customer service agent known about that lot, apologized, pointed me to it, and been polite in our interactions. Because of this, I would rate my UHaul experience as awful. I am still unhappy about it even considering it days later. The customer service agent also failed to tell me where to park the UHaul when I returned it after hours, so that was a fun adventure. The gate to the area we got the UHaul from that morning was closed so we had to figure out where/if we could parallel park it. All of this was highly avoidable if UHaul had just given us the information ahead of time that I would not be able to park at this facility to pick up the UHaul. I would've chosen an alternate location. As is, it was a nightmare on a move that already wasn't fun. Please do something to correct this so that other people renting from this facility don't have the same poor experience.

Laura H. on

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Excellent customer service

Joel L. on

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Daniel T. on

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jan H. on

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ThE problem with th location is that there is so much construction going on that I couldn't find it by mapqust .

Janet B. on

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My booking agent was so nice and friendly. I would definitely use this service again. Very pleased!

Sandeep K. on

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Dont be so stingy with gas

jeemin k. on

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The people who work there gave me an attitude. Both of them give me different direction. I had followed one and the other person got upset and yell at us. It was unpleasant experience get yell at.

Michael G. on

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Very smooth. Thanks!

Aaron M. on

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Joella T. on

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Best customer service!!

Jessica B. on

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Heidi P. on

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joella t. on

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We received the best customer service! Thank you so much

Brendan C. on

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not much! It was a good/clear explanation of terms and expectations, and generally pleasant interaction. Killer air conditioning in their building. The vehicle itself is exactly what you are paying for- clean, working, but oh, so hard to drive when you aren't used to it.

Judy B. on

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Trevor G. on

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Benjamin K. on

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The staff was helpful and we had a smooth move. Thanks!

Benjamin C. on

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Mary Ann L. on

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Nathaniel B. on

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The location's convenient, being so close to downtown, though that necessarily means that it's a little cramped to get the vehicle out. I needed to get towards Mercer, which was at least pretty straightforward.