Customer Reviews for Seattle Vault Self Storage
(U-Haul Neighborhood Dealer)

1,288 reviews

1800 Terry Ave   Seattle, WA 98101
(Suite 100 on Howell St)

(206) 284-2179

Location Hours

  • Monday - Saturday:
    9 am - 12 pm / 1 pm - 5 pm
  • Sunday:
    10:30 am - 12 pm / 1 pm - 5 pm

Services at this Location:

Contact Us

(206) 284-2179

1800 Terry Ave
Seattle, WA 98101
(Suite 100 on Howell St)

Services at this Location:

Location Hours

  • Monday - Saturday:
    9 am - 12 pm / 1 pm - 5 pm
  • Sunday:
    10:30 am - 12 pm / 1 pm - 5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The app didn't work. Very thankful to the attendant who helped in the morning. Was anxious that was didn't return the truck properly, but was relieved to see the receipt. Overall would definitely rent again.

Sam W. 
Rating:
4.0

Vehicle was parked in a location that made it very difficult to get out of parking lot when picking up.

Matthew W. 
Rating:
3.0

Everything was great. Except that the dolly was missing and I was charged

Juan Pablo R. 
Rating:
4.0

The only reason I gave for stars was for the lady that helped me with the reservation.

Kyle O. 
Rating:
5.0

Customer did not leave a comment.

Rakshith S. 
Rating:
5.0

Customer did not leave a comment.

Takeyoshi K. 
Rating:
5.0

Really awesome service and really breezy rental, thank you!!

Andrew H. 
Rating:
5.0

Easy, fast, efficient.

Sarah O. 
Rating:
5.0

The person who helped us (I'm not sure of his name) was pleasant, helpful beyond necessity, and generally made the experience a positive one.

Noah B. 
Rating:
3.0

I called to ask questions about my bill the representative at this location was rude and short and told me he was busy unprofessional.

Julie L. 
Rating:
5.0

Excellent service!

Bereket B. 
Rating:
5.0

Customer did not leave a comment.

Timothy S. 
Rating:
4.0

Vacuum the seats . They were covered with dog hair and truck was not clean in front , Cargo bay was ok I also paid $212 for a 2 day rental @ 19.95 day and 1.19 per mile , plus gas of $41 that was a little high when I only used the truck for about 2 hours and had to keep it for two days because Seattle Vault would not rent a storage to me when they said they would and had availability because I had on my license a mailing address that is an address that homeless people use. When I tried to give them where I lived they would not even accept the address because they said it was a shelter. Discrimination

DANA M. 
Rating:
5.0

Customer did not leave a comment.

Bailey G. 
Rating:
5.0

Customer did not leave a comment.

Rodney S. 
Rating:
5.0

Let customer's know about the check in process

Utkarsh J. 
Rating:
5.0

Customer did not leave a comment.

Mellissa S. 
Rating:
5.0

Super efficient and excellent service!

KENDRA M. 
Rating:
3.0

Employee working at the location was incredibly helpful. However trying to return the keys to the drop off box was a nightmare. Tried opening it through my phone browser, error message. Downloaded the app to try and process it through there. Constant error, can't proceed.

LUC L. 
Rating:
5.0

Really excellent customer service. Definitely appreciated how helpful the person working today was.

Nicholas M. 
Rating:
5.0

Thanks for making my move easy.

TYSON B. 
Rating:
4.0

the service is consistently friendly and helpful, equipment is available and the process is easy and efficient

Julie L. 
Rating:
1.0

The upcharges were significant, especially the CDW which I didn't consent to, and the gas which was more than I used. Next time, I'm renting from Zipcar.

REID L. 
Rating:
2.0

When I went to return the rental, I was unable to “check in” through the app or the website. Tried two different devices and the process errored at the end each time. Spent a half hour trying to do so in the cold taking sets of pictures each time. Tried to call customer service but the expected wait was 50 minutes. Horrible experience.

Patrick P. 
Rating:
5.0

Customer did not leave a comment.

Kelly R. 
Rating:
5.0

The agent who rented me the truck - Kandice I believe was her name - was so fantastic, friendly and knowledgeable. I continue to come to this location year after year because she is so helpful. I consistently refer anyone in the Seattle area to go see her for any of their moving needs. Because people tend to be under quite a lot of stress when moving, I'd guess that Kandice deals with some folks who are rude, impatient, and probably demanding to her. Her pleasant, laidback attitude made me feel pleasant and laidback about my move. Even when there was a computer glitch and she needed to call for support about the truck I was supposed to be renting, she was certain they would get me taken care of, and of course they did! I'll be a customer here as long as she's around. :)

Quincy K. 
Rating:
3.0

Customer did not leave a comment.

Nada R. 
Rating:
2.0

The attitude of the individual behind the desk was appalling. There was a misunderstanding re: the use of the new Uhaul 24/7 program & its terms, which resulted in a late vehicle pickup. After apologizing for the late arrival and attempting to explain the circumstances were due to a misinterpretation of the policy, the "agent" proceeded to chastise me, as if I were a child, and berate me .. then, accused me of having an "attitude" Not only was this unprofessional and offensive, but it was uncalled for. Had this individual taken 30 seconds to understand why there was a misunderstanding, he may have been more patient. But he didn't and instead he was rude and disrespectful. Having set up a business account with UHaul, with the intention of using this location as my primary source for renting vehicles needed for conducting business, I was left angry, insulted, and determined to NEVER use this location again. It was a terrible experience, which culminated in this individual telling me "never use the UHaul online system to rent a vehicle .. it will always be screwed up" and to just "call this location directly to rent a truck" Again, VERY unprofessional and not a good look for UHaul. If it hadn't been 5:00pm and I didn't need the truck for a very important presentation at 9:00 the next morning, I would've walked out. Lesson learned. I would never recommend this location. Not even to my worst enemy.

Jeffrey C. 
Rating:
4.0

Customer did not leave a comment.

Laura S. 
Rating:
5.0

Customer did not leave a comment.

ZAKHAR I. 
Rating:
2.0

The guy working the counter was friendly, but this location was difficult location to access/find (one way streets, entry was through a locked gate, had to call front counter to gain access while waiting in the street); cigarette ashes in the cupholder made the cab smell terrible. Had to get cleaner, rags, and air freshener to make it bearable for a 1,400-mile trip.

MICHAEL V. 
Rating:
1.0

They cancelled our long standing reservation on very short notice with no reason or logic. One minute we had a reservation and the next we did not. Terrible customer service!

FRANCES L. 
Rating:
5.0

Customer did not leave a comment.

STEVEN R. 
Rating:
5.0

Customer did not leave a comment.

Joseph E. 
Rating:
5.0

Customer did not leave a comment.

ANDRII S. 
Rating:
5.0

Customer did not leave a comment.

Nicole Z. 
Rating:
3.0

Need parking for personal vehicles while renting van

ANNIE G. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL L. 
Rating:
5.0

The sales person was very helpful. I had originally called a different location and was unknowingly patched over to the Terry St location. When I went to pick up my rental at the location i thought i was talking to - they were not helpful and told me that it was common for customers to reserve at a different location and not know. I left that location frustrated and with little time before the Terry St location closed to get there and pickup my rental. I called the Terry St location and the man on the phone gave amazing customer service and stayed open so i could pick up my rental.

LEANN H. 
Rating:
5.0

nothing! the two people who helped us were absolutely amazing and so kind and understanding of everything. 10/10

CHLOE H. 
Rating:
5.0

Customer did not leave a comment.

ZAKHAR I. 
Rating:
5.0

Customer did not leave a comment.

Mathew H. 
Rating:
5.0

Excellent customer service. Easy to rent, return. Thank you Brad

HUNG PHAN N. 
Rating:
1.0

Customer service representative is surly. She made me feel like I was doing something wrong for renting a van. I will not return to this location again and I'm considering not using U-Haul again after today's experience.

GEORGE A. 
Rating:
5.0

customer service rep was patient, friendly and knowledgeable. easy pick up and drop off after hours.

Cory H. 
Rating:
5.0

van was pretty dirty and beat up but did the job and the man at the desk was great

SANDRA LYNN R. 
Rating:
5.0

Customer did not leave a comment.

John L. 
Rating:
2.0

To make sure that the information about the customer is entered correctly into the system. Send the email about the rental with the reservation number in a timely manner. Otherwise it serves no purpose to the customer. It was very time consuming to correct the problem and I lost 3 hours of my rental time on my first rental September 11th 2021. I was very disappointed.

Marie A. 
Rating:
4.0

Don't give them a hand dolly unless there's a way to lock it in, I had booked a cart with the lift, but were out when I arrived. That's a bit of a game changer. Really appreciated flexibility with extended time.

Ericka F. 
Rating:
5.0

Very helpful customer service rep who provided an overall excellent experience. Thank you!

RICHARD D. 
Rating:
5.0

No weaknesses noted...Matiz is an excellent employee and ASSET to your company.

David Y. 
Rating:
5.0

Super friendly and helpful!

Peter C. 
Rating:
5.0

Great service by the guys there. Proactively called me to remind me of the reservation.

TERRENCE W. 
Rating:
5.0

Friendly and professional and fast/efficient pick up at clean location.

ANTHONY E. 
Rating:
3.0

Need more parking spaces for fleet

ADELE P. 
Rating:
3.0

It's very difficult to inspect a vehicle in the very limited urban landscape. Overall though, great service and value.

Ryan E. 
Rating:
5.0

Customer did not leave a comment.

JESSE G. 
Rating:
5.0

Great customer service!!!

MARIO D. 
Rating:
5.0

Customer did not leave a comment.

lucas S. 
Rating:
1.0

The staff at this location were very friendly and initially helpful. The van was very dirty upon pick-up. Upon completion of my rental, my van was not checked-in until over an hour after I had returned it and I was charged for damage that apparently occurred after I dropped off the van (I was charged for a crack in the windshield that did not exist when I returned the van). I will not use this location again and am hesitant to use Uhaul again based off this very poor experience.

Olin B. 
Rating:
5.0

Customer did not leave a comment.

Akash B. 
Rating:
5.0

Customer did not leave a comment.

Spencer B. 
Rating:
5.0

Customer did not leave a comment.

George M. 
Rating:
5.0

Customer did not leave a comment.

ALYSON C. 
Rating:
4.0

Customer did not leave a comment.

GUILHERME R. 
Rating:
5.0

Excellent customer service, The lady who checked me in was very friendly and efficient. I was on the road in no time. I would definitely use this service location again and would recommend to others. Thanks again.

Josh Z. 
Rating:
5.0

Releasing the parking brake is not an intuitive operation. It would be nice if there were written guidance inside the trucks for how to disengage it.

Christopher C. 
Rating:
2.0

Make sure all items and services that are paid for are accounted for before the customer leaves the lot. Spend more time explaining to the customer exactly what they're playing for.

DOMINIK F. 
Rating:
5.0

vehicle appears to not have been cleaned in weeks. Interior was fine exterior was embarrassing

KEITH H. 
Rating:
3.0

Staff were all very nice. They were pleasant and professional and answered all my questions. Van could've been cleaner. (Pet hair on seats, funky smell.) Overall, a good experience. Thanks ~

Thomas H. 
Rating:
5.0

Wash the trucks between customers. Customer service was excellent here though.

Seth H. 
Rating:
5.0

Everything went smoothly and was explained clearly!

DANIEL C. 
Rating:
2.0

Parking in the location is extremely stressful due to the small size and the van was given with an almost empty tank

James H. 
Rating:
4.0

Customer did not leave a comment.

Cole N. 
Rating:
5.0

Thank You,.

Grace T. 
Rating:
5.0

Customer did not leave a comment.

Christopher O. 
Rating:
5.0

Best place to get a U Haul. Customer service is A1. Thanks everyone who helped me!

BRADLEY R. 
Rating:
5.0

They were so incredibly helpful and accommodating. I had the worst experience with UHaul yesterday morning, but they were able to save the day. They are organized and responsive!

JI S. 
Rating:
2.0

The location had only 4 parking spots and when I came to return the vehicle at night, all 4 spots were already occupied by other U-Haul's. I called the U-Haul's customer service and the lady over the call was unprofessional and rather than solving my issue, she was giving me advice on professionalism even when I maintained completely decency over the call. She was so disrespectful that when I completed a sentence she was giving me her closing statement. Such a lady should not be a part of your customer care team. She should be transferred to another team where she can show her aggressive skills. I respect U-Haul as a brand but this experience with drop off inconvenience due to parking spot issues and a pathetic experience from your customer care lady made my overall experience, a Horrendous experience!

Sujay Shrinivas P. 
Rating:
1.0

The pick up and drop off is completely disorganized and I was incorrectly charged an after hours fee (I have the mileage and fuel reading photos with time stamps). I've called twice and have not received a call back to discuss the matter.

HEATHER S. 
Rating:
5.0

Customer did not leave a comment.

David R. 
Rating:
5.0

Incredible customer service today! Grateful for the smooth process and easy moving day.

Miranda W. 
Rating:
1.0

Customer did not leave a comment.

Akshay V. 
Rating:
3.0

The van's exterior was dirty and scratched. It wouldn't hurt to wash the vans once a week. The rubber seal at the back door of the van was coming off. It could easily be repaired. On the other hand the woman working that days shift was friendly, professional, and helpful.

Craig S. 
Rating:
5.0

Customer did not leave a comment.

Siyuan L. 
Rating:
5.0

The person I talked to was very pleasant and the process was easy!

Rachel S. 
Rating:
5.0

Customer did not leave a comment.

Bryce K. 
Rating:
5.0

The location is great although needs to plan ahead on which route to take to return. There are lots of one way street and constructions. Please plan at least 20 minutes to drive around in order to access the back alley for returning the vehicle. That is pretty much what takes me go up to pike st and then come back at 8th, left on Stewart on the right direction, watch for the back alley, then turn left in.

YONGWEI Y. 
Rating:
5.0

I would like someone to walk through how to drive the truck and what the buttons inside do so that it is easier to learn. This would also help me feel more comfortable driving as I had never driven a truck of that size before.

Viraj P. 
Rating:
5.0

Customer did not leave a comment.

Jon M. 
Rating:
5.0

Customer did not leave a comment.

Chandan T. 
Rating:
5.0

Customer did not leave a comment.

Sarah C. 
Rating:
1.0

Stop stealing my information

Joshua B. 
Rating:
5.0

Customer did not leave a comment.

Rosemarie L. 
Rating:
5.0

Very smooth, easy experience. Thank you.

Rosemarie L. 
Rating:
4.0

Don't allow somebody to rent back to back, so I'm literally waiting on them to drop off the truck before I can use it. If I have rented equipment, NOBODY ELSE SHOULD BE USING IT. That's how a reservation works, watch Seinfeld you numb nuts. Thankfully the individual working the desk at my pickup location was a huge help, but seriously your business practices are terrible and I will never use uhaul again.

Shareef N. 
Rating:
3.0

Representative was quite helpful for check in. Truck was very dirty on the outside. All parking was occupied at check in (it was late in the evening, however I was warned that a towing fee could apply if I did not park in a designated spot, busy alley with lots of construction nearby). After hours check in process took at least 30 minutes due to technical difficulty with location tracking aspect to after hours drop off.

Mackenna H. 
Rating:
5.0

I rented a hand truck and furniture dolly that were not in the van when I got there. But the store was open, so I was able to go in and get one.

Emma C. 
Rating:
5.0

great staff at this location, wonderful to work with!

Reed C. 
Rating:
5.0

faster check-in in person

Jonathan M. 
No reviews have been submitted for this location.

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