Customer Reviews for Second Chance Auto

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Second Chance Auto

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ANDY B. on

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I have been charged $227.15 plus I put $18 of fuel in the truck for a total expenditure of $245....I only drove 53 miles. I will try and do anything I can to avoid U-Haul in the future.

Eric D. on

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Customer did not leave a comment.

Ted F. on

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Customer did not leave a comment.

Bernethia T. on

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Make sure the vehicle is clean and doesn't have bugs(roaches) in it before renting it to customers.

Rick G. on

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I made a reservation for pick up at 10:00, but I had to wait an hour before anyone showed up to issue the rental trailer.

Donald N. on

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Honesty, integrity.

Gary E. on

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It was a drop box in the middle of a not so nice neighborhood.

dave K. on

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Customer did not leave a comment.

michael B. on

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it is ghetto in the extreme. very unprofessional . not sure how you let these people represent your company.

Travis R. on

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The store should have been open at Noon I had an appointment for 1:00 owner was not there I called him to come to his store. He was sleeping. Waited 45 min for him to arrive. The trailer had 4 tires low on air pressure and brakes did not work on any of the wheels. Will not rent a flat bed from Uhual ever again.

JOHN Z. on

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Customer did not leave a comment.

parshandatha D. on

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Place a visible sign up

Tiffany C. on

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Great customer service

danil H. on

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This was the location I was told to drop off at. It is a used car lot that is barely 75 feet wide with no room to turn around once you are in the lot. No one was there when I showed up. I called the number to the location. Told the person I was there. He said he would be there in 10 minutes. After waiting 30 minutes I called him back asking why he hadn't showed up yet. I was told he would be there in 5 minutes. Another 20 minutes went by before he finally showed up. After checking the truck for damage he went inside and got on the UHaul website. A few minutes later he told me I owed them 100 dollars. I was furious. I was owed 100 dollars cash from my cash deposit I had given them in Fayetteville. After a heated discussion he admitted he had made a mistake and told me I was correct but his location did not give out cash deposits back. I was told to take the truck down the street to another location that could. Being that I had a 26 ft truck with another 20 ft car carrier on the back with nowhere to turn around I had no option except to try and back out into 7 lanes of traffic which I chose not to do. I had no one to stop traffic for me to do so. We called customer service. Customer service told me I had to take the truck down the street to get my deposit back. After agreeing to get paid back by check the guy at the Uhaul lot said he could not close out my account for some reason. He called the guy at the second lot asking why. Both could not figure out how to do it. After being at the lot for 3 hours just to turn in a truck that should have taken no longer than 20 minutes I left. I missed 2 hours of work and was reprimanded by my boss. I received no paperwork that showed that I owed Uhaul nothing because they couldn't figure out how to close my rental out. 1 hour later I received an email showing I'm receiving a 100 dollar check in the mail. Only there's one problem. My name is spelled wrong. You would think a company that already has all your information on a rental contract would get your name spelled correctly. My name is Daniel J Horne Jr. UHaul wrote the check out to Danil Horne. So even when I get my check I won't be able to cash it. This is has been one big nightmare renting a truck from you. I've used Uhaul my whole life when moving but I'm sure nothing will be done to help my situation or help me get back the 30 bucks I lost in pay taking a truck that was 3 hours long. Un fucking believable. Instead of rating it poor you need a rating that says FUCKING TERRIBLE in big giant letters.

Eva S. on

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This location is on a used car lot where the office is not well maintained. Weird that I was sent here when there is a UHaul center down the street. The gentleman helping me was very nice and was trying real hard despite internet problems.

Vaughn H. on

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Was describing about the mileage cost. Was charged more than I originally was quoted.

rodger H. on

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Customer did not leave a comment.

ALFONZA L. on

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JASON G. on

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Michael C. on

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TYFFANY D. on

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For some reason, the agent charged me $48.52 but Haul charged me over $55. He didn't understand why and said my credit card probably charged me extra and I needed to contact them. Once I did the credit card company informed me they did NOT add a few to the haul rental. So my money is just gone bye bye. But great customer service experience with gentleman at Second Chance Auto on Oglethorpe Blvd, Albany GA.