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Stephen S
Customer Reviews for Secur Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Was Sunday so I expected no one to be there. Facility was clean, and accessible. Left trailer in yard.
Greg VAlways appreciate the 24 hour drop-off option. This space had clear signage and plenty of parking.
MELANIE Sdropped off after hours
thomas dEverything went well
Christi HRoof of truck covered in some sort of drink. Furniture dolly was NOT in the truck when I went to pick it up. Online pickup was a complete disaster. Would not recommend.
Chris CAlways a good experience.
Rodney MSuper fast and accommodating service
Jay TDrop off in Arkansas on Saturday they were closed drop done on line.
carolyn pEverything was good. The man was very nice and helpful. I don’t know how it could have been a better experience.
Timothy DU Haul chap had me checked in about five minutes and moved the truck so I didnt have to!
josh lGot wrong truck and key on Sunday from the lock box. I stayed on hold for 2 hrs to be told ok I could get the truck. Very confusing and my drop off time was not extended .
TAMEIKA MGreat customer service, the truck was clean inside and looked brand new!
Alyssa MIt was easy to pick up and drop off.
Robert PMr Brewer was very nice and accommodating. He was very professional.
Dewanna BI could never online check in my equipment nor could I get anyone from the return drop off to ever call me back. I had to call U-Haul customer service to make sure I was credited for return. Worst experience ever.
Dianna POffice was closed when I arrived.
Chanelle BKeep up the good work.
Calvin BHe changes more every time I bring back equipment
Robert IThe dolly that I paid for wasn't on the truck. It took an hour to get checked in. The mileage on the truck was off by 628.1 miles.
Carolyn PI have no complaints. More businesses should be customer orientated. I feel like U-Haul did me a good service.
Billy MAlways been a great dealer..
Danny HThe truck needed washed on the outside. Outside not that important, inside was clean.
David RExcellent
Gretchen FTruck was bad, failed to perform. Took me 4 hours to go 30 miles.
JAMES REverything was perfect. The person in charge of the business is an excellent person
Gwen WNot open at the times they say they are. No one their to help drop off trailer. On hold to talk to someone at uhaul for over 30 minutes to drop off trailer since there was no wifi to do it online.
Klorisa WI sweep out the storage unit and removed a box of trash on the 10th. So I don't understand why it says it needs to be clean
Melissa M | Overall ExperienceDude screwed up our entire reservation. Changed our drop off to south Louisiana when we were suppose to go to north central Louisiana. Dude also didn't give us a copy of our contract which was supposedly a very important piece of paper work.
KIMBERLY KExceptional customer service too!!!
BRIAN STrailer walked badly going down the road. Very difficult to pull.
Thomas CThey didn’t have any tie-down straps nor blankets to rent.
Roger Gthe whole process from pick up to drop off was smooth, will defenitly use this location for my future needs.
JASON EI hope this gets to the Hope Arkansas location. The guy there is always friendly and helpful, wish everyone had his type of professionalism. Thank you sir for always being kind and helpful.
JENNIFER LVery kind and helpful
KIMBERLY WCustomer service was excellent and the equipment was in very good condition. Keep up the good work.
BOBBI MProfessional and friendly
Daniel WI requested a furniture dolly but like most uhaul locations, they did not have one available. I ended up just taking the standard dolly which I did not end up using. The furniture dolly would have helped me a lot more. On my way to my moving location I bought my own furniture dolly from Home Depot so I never have to worry about u haul locations rarely having one available in the future. It was only $27. I have probably spent more renting it from u haul over the years. Overall the rest of the experience at this location was great. I was on the road very quickly.
Rami FClean the truvks
Sheree BNothing much that I know of. Thanks
Keith MWe don’t understand why this U-haul was so expensive. Then the guy hooked us up to this really old looking trailer and we noticed one of the tires was flat so we had to move to another one. The guy was not friendly and very nosey about our business we didn’t appreciate this. Will never go back there again.
Johnny GAppreciate the help from the owner needed a couple parts for the truck
Mary SNot much. Keep this employee.
James Rdropped off after hours but still was clean area and had drop box
Linda Chowever they were closed when I returned the truck on Saturday
betty jService was great would definitely recommend
Beverly CReturning of merchandise
ERMA JAgent was awesome
Allen FChange the drop-off checking-in procedure. The app (which I hate! using on a cell phone) would not work and when I got home and tried on my PC it said only cell phone app??? Then wanted to charge me $20.00 bucks if I called your 800# REALY?? I drove your truck 2 1/2 hours and got charged $310.00 I think you made plenty of money off me.
Kevin BI chose to have no contact and just pick up with my phone but the guy wouldn't let me do that he didn't even have the key in the box for pick up. He made me cancel it and redo it in the office. The cab was sticky and obviously wasn't clean when we picked up. Its not a location I would recommend.
Victoria AGreat place we enjoyed our time there!
JOHN A | Overall ExperienceGreat place
KEN S | Overall ExperienceWorth every penny
LOUISE B | Overall Experience