Todo me pareció bien muy excelente atención
Yovanis A
Customer Reviews for SecurCare Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Holly was so helpful and genuinely nice. I was able to pick up the vehicle early enough to get moving at a good time which I very much appreciated.
Jeannine BDropped on Sunday with app.
Ty LNo shield fluid and it was filthy. I think this is a hazard if it was needed.
Nancy TThis was not the location that I originally selected on my reservation and it does not open until 10am on Saturdays (my reservation made a month in advance was for a 7:30am pickup so I could get on the road for my 10 hour move). This site does not allow you to access the vehicle 24/7 like other U-Hauls so you have to wait until the location opens. Being that I had to leave before 10am, I had to pick up the vehicle the night before and find a place to park it. What is the point of having a reservation for a time and place if Uhaul is going to not have it available and only let you know the day before? Location was a storage site, which was run down and only has one person working the front desk. I had reserved a furniture dolly but they didn’t have any. They did not let me know this until I arrived to pick up my U-Haul which was very inconvenient for my move.
Caroline BVery friendly at desk
Tara FThe gentlemen wouldn’t let me drop off the vehicle at first until I pulled out my contract. He was unprofessional and rude. I would recommend more customer service training. Also take your business elsewhere it is not worth the hassle.
Kelia FI was given the truck on empty and still charged full price on my receipt
Imani BFriendly and they take care of their customers. Truck was ready and everything explained and they take their time with anything no you need. Great experience.
Yvonne HWhen I get the truck was dirty inside the driver seat area. As well the back is very dirty. On top very strong smell of cigarettes.
Davide VThis location was great, Shameeka is very knowledgeable, kind, and definitely pointed me in the right direction for the size of the truck and all my equipment needs.
PARTH JBetter customer service, communication, and logistics.
NaSwana MCheck for oil leaks
DAVID WThe team was great and really helped us maximize our time with the vehicle. Very appreciative!
Timothy WLimited parking, difficult to find place to park 26’ truck without blocking accesses. Returned outside of business hours using app, no interaction with staff.
Cindy BI reserved a truck and picked it up on Thursday. Asked if I can return it to the location I was moving to, Lancaster. I specifically asked if that was ok. The lady behind the desk said yes. But when I went to return it on Saturday, I was told that I had to return it back to Charlotte. And if I didn't I was going to be charged $350 miss location fee. Then upon returning the truck the man behind the desk said he doesn't do U-Hal, and I would have to wait until the person who does to return. And that wasn't until Tuesday. Then when I got my bill, not only did they charge me the extra miles (which I was trying to avoid) but they charged me for 3 days. I emailed the manager and he settled my problem. But I honestly think that all personnel should be cross trained in how to do the other's "job" so this doesn't happen again.
Shalonda MHire a better person to deal with customers The service was terrible
Diyaa AIt could be good to have instruction where to park the truck. I guessed where I could park.
Tord KEverything was great except for the price. The final cost was around $80 for the rental plus $20 to fill up the gas tank. I feel like that was a bit much for the few hours that I needed the cargo van. I will probably not rent one again in the future to pick up Girl Scout cookies. I will just ask someone I know to borrow a truck or trailer. If the cost was more reasonable, I would definitely consider using a U-Haul again.
Melanie CNice checkout person, very friendly and helpful, but they need to make sure the trucks are clean! We cleaned a very filthy truck.
PATRICIA Rbetter explanation of 5/8 related stuff
BRYAN RAgent was very rude and unprofessional. Uhaul agents are normally friendly however that particular person was on July 15th 5 pm was rude and did not want to help the customer. He was yelling with his questions and he gave us the truck with less gas than the actual content. He kept in saying you have to go now because he has to be out of the office by 6 although we came in 530 pm as the reservation was confirmed. No professional service. Would NOT come back. Uhaul customer service department at corporate office should investigate and make sure their representatives do follow the bylaws.
Mhd AFriendly desk person.
Nicholas WExcellent customer service; professional and friendly.
Hakim DTruck needs alignment soon
Arlene OMy experience was very swift and easy.
AMI ENothing! I dont have the lady's name on hand but she absolutely made the horrible day I was having much better! She made life easier for me and was very resourceful! A++++++!! Thank you for the fantastic customer service!!
CYNTHIA DThe team here is always phenomenal. I have rented trucks from this location on 3 different occasions and each time has been seamless. I would definitely recommend renting anything from this location.
Tamisha PThe desk person could be more friendly and quicker to assist a paying customer.
Brancon BShareka was extremely helpful in the check out and check in of the van we rented. Evening went very smoothly and the facility couldn't be in a more perfect location. Thank you.
Edward CI think the Gas Tank should be FULL when I get it. (Mine was completely empty by the way.) And then before I turn it in I should make it completely full and if not i get charge accordingly!
KEVIN BIf you are going to allow a rental to start at 1:30pm, you should make sure that the location that you direct your customers to is actually open at 1:30pm. As well as not starting the rental until the location is open at 2pm instead of 1:30.
Kristof LOutstanding customer service Responsive, polite, efficient, truly a pleasure to work with!
Cliff SGot charged two times.. i put gas in the truck and was charged for gas.... it wasnt even filled up... overall just a trash facility.. wont be storing anything here going further either
William FGreat customer service; quick and friendly.
Hakim DTruck was smelling so bad..... !
RAJENDRA KIt was a little difficult to find because it was behind a car wash and the sign stated storage place and uhaul should be incorporated on the sign but overall the experience was good.
Carletta SThe staff was very friendly and very helpful.
Karrie GNothing everything was great and perfect.and my sales rep there the young way was very helpful and nice light the best salesperson I've ever seen thanks so much
antonio jNone necessary.
Byard BIt was an easy and fast experience picking up and dropping off the van. Worked for what it was intended for. The cleanliness of the van did not bother us (dirty floor mats) but had to be mentioned.
Patrick RThe girl who helped me rent the truck was super nice and helpful!
Kim MCustomer service was poor. The gentleman that helped me was rude and made me feel like I inconveniencing him. He didn't want to check the rental van in as soon as I returned it to the location, which I found odd.
shielle mGreat customer service and friendly people!
Jordan Ccustomer service was sub par
Ryan EWhen I called to book the U-Haul, I asked for and was told my reservation was at a different, MUCH more convenient location to my house. It wasn’t until we showed up at that location, we found out it wasn’t booked there. My father and my husband had to call around to all the local U-Haul locations to find our reservation as I was at work.
heather sGreat customer service and cost effective.
Emily BGreat job guys
STEPHEN JService was great, office Personnel was were courteous, professional and very helpful.
Lawrence DExcellent service tart to finish.
Barb MThis was a great experience with very friendly and helpful associates. This will be our go-to location in the future.
john b