Customer Reviews for SecurCare Self Storage 134
(U-Haul Neighborhood Dealer)

30 reviews

3031 E Ponce de Leon Ave   Decatur, GA 30030
(Closed daily from 1pm-2pm For Lunch)

(404) 994-7762

Location Hours

  • Monday - Friday:
    10 am - 1 pm / 2 pm - 5 pm
  • Saturday:
    10 am - 1 pm / 2 pm - 4 pm
  • Sunday:
    Closed

Services at this Location:

Contact Us

(404) 994-7762

3031 E Ponce de Leon Ave
Decatur, GA 30030
(Closed daily from 1pm-2pm For Lunch)

Services at this Location:

Location Hours

  • Monday - Friday:
    10 am - 1 pm / 2 pm - 5 pm
  • Saturday:
    10 am - 1 pm / 2 pm - 4 pm
  • Sunday:
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

the app was TERRIBLE. I tried to upload a photo at the end of my rental and it would not upload. Wait time was 63 minutes so I waited only to be hung up on and received a message the call back had been cancelled. I cannot believe there is not an option to close the reservation, submit the details and request a human verification. Horrendous experience with the inner workings of UHAUL.. This location was wonderful..

DAVID W. 
Rating:
3.0

Unexpected charges so that was my biggest complaint

TREYLON R. 
Rating:
3.0

I had to call 1800 number because the website was not working. The lady was very helpful. The lady at uhaul had to go on lunch and told me to call number.

Rebecca G. 
Rating:
5.0

have interaction with customer return

Johnathan E. 
Rating:
5.0

Customer did not leave a comment.

DAVID H. 
Rating:
3.0

I reserved and paid for a regular sized dolly that was $10 extra. This location only had a small dolly available that was listed at $7, however I was charged the full $10. The dolly was too small and inefficient for my move. Make sure that if a customer reserves specific equipment that they have to pay for that it is available on the day of pickup. The lady that helped me was nice but didn't know a lot about U-haul products and services and that is because she was an employee from the storage facility across the street and didn't even work there.

CHRISTIE J. 
Rating:
5.0

Customer did not leave a comment.

Kevin P. 
Rating:
5.0

I need a representative to remove the $20 "after hours service fee" from my charges, because we were never after hours.

ANDREW C. 
Rating:
5.0

Equipment was a bit dirty, using strict standards to evaluate it.

JESUS R. 
Rating:
4.0

dropped off after hours. Easy to find location near my destination

David C. 
Rating:
5.0

Customer did not leave a comment.

Evan D. 
Rating:
5.0

Customer did not leave a comment.

Mark J. 
Rating:
4.0

Customer did not leave a comment.

John W B. 
Rating:
5.0

Customer did not leave a comment.

Thomas D. 
Rating:
4.0

Customer did not leave a comment.

Reuel J. 
Rating:
5.0

Customer did not leave a comment.

John J. 
Rating:
5.0

Customer did not leave a comment.

Quanisha J. 
Rating:
3.0

Customer did not leave a comment.

JAMIE M. 
Rating:
3.0

I did not receive any of the additional equipment I purchased and the person at the front desk could not help me.

Savannah Y. 
Rating:
5.0

Customer did not leave a comment.

Bryce B. 
Rating:
5.0

Last time I was only charged 39.99 this time it was $80 why?

Kevin H. 
Rating:
4.0

Customer did not leave a comment.

Donald G. 
Rating:
4.0

The location has so little to do with your process. I was fortunate to encounter a delightfully helpful lady for my rental, but had just the opposite experience for the drop off. “I don't work for U-Haul” said the angry woman showing the Secure Storage logo on her shirt. She told me I had to follow a link in an email from you. Fortunately I could find the link because she didn't have the patience, or inclination, to help. However the link couldn't find my location completely stopping the process. Finally, after three tries, got a helpful customer service person on the phone to walk me through the drop off. Won't use this location again.

John M. 
Rating:
1.0

When we walked into the storage center that has staff that are meant to help facilitate renting the uhaul trucks, we were made to feel that we had come to the wrong place. The attendant repeatedly explained she did not work for uhaul and explained we would have to order from u haul online. We completed online order on our phones, and she eventually helped us and gave us the keys to the truck. She was unpleasant, unprofessional, and made the process very stressful for no apparent reason. We ordered boxes from her initially, and when she directed us to order our own truck online, we found the boxes were significantly cheaper there. She refused to refund our box purchase and was unnecessarily unpleasant about it. The u haul phone number customer service was wonderful. We had a lovely experience with a pleasant woman on return of the truck, and her patience and kindness nearly made up for the rest. I wish I remembered her name, but she deserves direct praise for her work.

Thomas D. 
Rating:
2.0

Have clean van ready when customer is due to pick up.

Sheila D. 
Rating:
4.0

The location closes for an hour in the middle of the day, it would be nice if there was a lockbox to pick up your key from while they are closed

Selim I. 
Rating:
1.0

I had to wait over an hour to get my truck. The worker was very rude. The wrong dolly was in the truck. The air vents in the truck did not work. No air no heat. Uhaul nickel and dimes you, they are a poor company.

mason B. 
Rating:
4.0

Very easy - thanks!

juan Y. 
Rating:
2.0

Very poorly staffed. Opens 30 minutes later than stated hours (10:30 am vs. 10:00 am as advertised.) Closed for long lunches during the middle of the day, so nobody to check in my return mid day. Charged me for an additional rental day and for a full tank of gas although total mileage was less than 20 miles round trip, so I had to call national office to get a refund. Did not find my preregistration of license so it took an additional 20 minutes to check out. Did not seem to know how to work the computer registration. Did not have furniture cart that I had previously ordered. I will not use this location again as it is obviously very poorly staffed and managed.

Michael B. 
Rating:
3.0

I been to 2 locations, checked 6 locations to get the vehicle. The location had vehicle. It was too far away from my location. Representative didn't explain the insurance charges. Otherwise, I could save $29/- and use my my insurance.

Madan S. 
No reviews have been submitted for this location.

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