Customer Reviews for Secure RV & Self Storage - Bloomington
(U-Haul Neighborhood Dealer)

145 reviews

18949 Valley Bl   Bloomington, CA 92316
(South Side of Valley between Cedar Ave & Riverside Ave)

(909) 420-0487

Location Hours

  • Monday - Saturday:
    9 am - 1 pm / 2 pm - 6 pm
  • Sunday:
    11 am - 1 pm / 2 pm - 4 pm

Services at this Location:

Contact Us

(909) 420-0487

18949 Valley Bl
Bloomington, CA 92316
(South Side of Valley between Cedar Ave & Riverside Ave)

Services at this Location:

Location Hours

  • Monday - Saturday:
    9 am - 1 pm / 2 pm - 6 pm
  • Sunday:
    11 am - 1 pm / 2 pm - 4 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

GERARDO T. 
Rating:
3.0

Customer did not leave a comment.

Jennifer S. 
Rating:
5.0

Customer did not leave a comment.

Talia Q. 
Rating:
5.0

Customer did not leave a comment.

Talia Q. 
Rating:
5.0

Being a 0lder person not will with computers I found it very hard to do the return of the truck rental had to get help.

Cecilia M. 
Rating:
5.0

all around satisfying...

Lawrence P. 
Rating:
5.0

Customer did not leave a comment.

Ruben L. 
Rating:
5.0

Hes Hot

concepcion S. 
Rating:
5.0

Customer did not leave a comment.

David A. 
Rating:
4.0

Customer did not leave a comment.

Arnulfo M. 
Rating:
5.0

Gd

Dipak S. 
Rating:
5.0

Have rented here several times, the manager is the best! Thanks for the service!!!

RYAN E. 
Rating:
5.0

Sales person was very polite and understood customer relations.

Brian D. 
Rating:
5.0

Friendly staff quick service 100% recommend stopping by

Jose Fernando B. 
Rating:
5.0

Customer did not leave a comment.

Eduardo G. 
Rating:
5.0

Trailer worked as expected. No mechanical issues. Will use again.

Ron A. 
Rating:
5.0

Customer did not leave a comment.

johnathon F. 
Rating:
3.0

Customer did not leave a comment.

VINCENT C. 
Rating:
5.0

Customer did not leave a comment.

ERICK A. 
Rating:
5.0

Great service is always thank you

RYAN E. 
Rating:
5.0

Great customer service here👍

SONIA C. 
Rating:
5.0

Customer did not leave a comment.

JAMES T. 
Rating:
5.0

You need to maintain your appliance dolly better!

Arnold A. 
Rating:
5.0

Best customer service will co time to come here for my needs!!!!

RYAN E. 
Rating:
5.0

Great service! Very happy!

RYAN E. 
Rating:
1.0

Customer did not leave a comment.

Jonathan A. 
Rating:
5.0

Customer did not leave a comment.

ROBERT W. 
Rating:
5.0

Customer did not leave a comment.

ALISHA H. 
Rating:
5.0

The employee was very professional, prompt and helpful.

BLAKE G. 
Rating:
5.0

Customer did not leave a comment.

ISRAEL M. 
Rating:
5.0

Dana was awesome.

Charlotte B. 
Rating:
5.0

Everything was great!!

JESUS G. 
Rating:
4.0

Customer did not leave a comment.

EDUARDO G. 
Rating:
5.0

Customer did not leave a comment.

MIIKO F. 
Rating:
4.0

Get your workers taught better, I was charged for gas & I brought your truck back on time and with a quarter tank of gas as I left with. I'm still waiting on my dispute

DAVID C. 
Rating:
1.0

Charged me for a full day even when the equipment was delivered only 1 hour late. Shame on you Uhaul

JOSUE P. 
Rating:
5.0

Customer did not leave a comment.

Charnara C. 
Rating:
2.0

I put 17 dollars in gas to fill back up to half . They had me park truck on a up slope at the gas center . I left . They sent me a email saying they charged my card 30 dollars for gas. I will dispute with my bank . Don't drop off here

melissa B. 
Rating:
5.0

Very fast service

MIGUEL H. 
Rating:
5.0

Customer did not leave a comment.

Mario G. 
Rating:
5.0

Customer did not leave a comment.

JEED S. 
Rating:
5.0

Customer did not leave a comment.

Andrea D. 
Rating:
3.0

This comment is not about the Bloomington location. When starting the reservation process through the system, it was horrible. All information was not correct. I had to revise it so many times. The day before, I get notification that the location that I reserved a truck from did not have any, so we were sent all the way to Bloomington. There's no way to change anything because you don't get notification until the day before. I received a link to check in once I arrive at the location and after following all the steps several times, the link did not work and couldn't access the keys. We had to wait an hour until the place opened to get some help. The person at the Bloomington location helped us. The schedule/reservation process was a headache from the very beginning with all incorrect information and having to call so many different times to get uhaul to finally correct the reservation information. The day of was even more of a headache with the link not working and having to drive far to pickup a truck. The current system on renting a truck is ridiculous and people should be able to go and rent a truck instead of being sent to different help desk and scheduling departments. Not getting confirmed information until the day before is not reliable. I hope senior managers read this and make revisions to the reservation process.

ann S. 
Rating:
5.0

Customer did not leave a comment.

MICHAELLE SUZANN G. 
Rating:
5.0

Customer did not leave a comment.

FERNANDO R. 
Rating:
5.0

Best U Haul Experience I've ever had. Thank you once again.

ERICK N. 
Rating:
3.0

I was very disappointed to learn that there is no way to compensate a customer for adding "too" much gas to the truck. The truck came with a 1/4 of a tank and therefore forces you to put gas in before starting your trip. It's a guess at that point how much gas the truck will use. Unfortunately, the truck used less than anticipated and I was told there is no way to reimburse for any of the used gas. At $4.50 a gallon, they got about $25.00 in gas from me. Should be a simple compensation back to the customer.

THERESA B. 
Rating:
5.0

Customer did not leave a comment.

FREDRICK S. 
Rating:
5.0

Everything was on point, Great to do business with.

FERNANDO P. 
Rating:
5.0

Perfect

BENITO A. 
Rating:
3.0

Customer did not leave a comment.

JORGE C. 
Rating:
1.0

I never got my money back for the miles I didn't use I call and they say they were gonna let the manager Andres know and he was gonna call me I never got a call back from him

TANIA S. 
Rating:
2.0

My worse experience ever with U-Haul I chose to use the truck share 24/7, which is an online check in. I arrived at the location around 10:40for a11:00pm pickup. What was supposed to be a easy and quick check in lasted until 11:45pm. It's a long and lengthy procedure. The truck was a older vehicle with lots of wear and tear of and upon the vehicle inspection, you're only allowed a certain amount of photos. When returning the vehicle, the male who was on duty, first statement was" is everything okay, did you tear or break-up anything? Once he completed his visual inspection, he complained of the fuel being short. The was refueled back to where it was when purchased. Not until a request to see a copy of the original did he realize that the fuel level was more than he calculated but because he was being obnoxious, we rwe put more fuel. While waiting for the truck to return from the fuel station,he spoke well with others, offered water but never acknowledge me. I perceived that gesture as very negative and racist. I will not use that their service anymore and I feel U-Haul, a very reputable company should not have someone of that nature representing their customers.

Brenda B. 
Rating:
4.0

everything went smooth.

LAWRENCE P. 
Rating:
5.0

The staff was awesome to work with. Very good experience.

MARK R. 
Rating:
1.0

This old truck has almost 200,000 miles on it with no air conditioning! We are in Southern California during a heat wave. This truck would not go faster than 55 miles per hours and was beat up everywhere. The inside was slippery. We had to mop it twice just so we didn't break a leg (myself and husband both slipped and fell down hard on our knees). The representative charged us for 24 packs of blankets and gave us the incorrect dolly. She didn't even ask if we wanted "insurance" and when we asked she said I don't know. We showed her the dents in the truck and she said to just use their application which I understand but my phone was dead and I informed her that. She said to just use it when my phone charges I had to drive 53 miles out of our way, pay for the gas and then drive back to our home (106 miles round trip). I had to have someone follow me and pay for their gas to take me back home (53 miles away). When we returned the truck we were charged for returning the incorrect dolly and missing 2 blankets (clearly someone does not know how to count). We were also charged an "AFTER HOURS" return of $ 20.00. This was not even the location I was able to return to (all of their other locations were full and could not take the UHAUL). This company CLEARLY only cares about the bottom dollar and that is their pocketbook. I am highly unhappy with this company.

JULIE S. 
Rating:
1.0

Be honest, stop charging more with the excuse that we bring in truck with less gas , just to charge more . When is the opposite.

NORMA C. 
Rating:
3.0

Customer did not leave a comment.

Dane E. 
Rating:
5.0

Customer did not leave a comment.

ERICK M. 
Rating:
5.0

All in all it was a nice rental truck experience no problems whatsoever it was smooth!

Vicky H. 
Rating:
4.0

Customer did not leave a comment.

BOYD W. 
Rating:
5.0

Customer did not leave a comment.

MYRTA R. 
Rating:
5.0

Customer did not leave a comment.

ALEJANDRA P. 
Rating:
5.0

The agent came out of the office with a hand-held device to check my equipment in. It took only a few minutes, and I was on my way back home to begin unpacking!

James H. 
Rating:
5.0

As always, great service! Thanks Team Secure Storage!

RYAN E. 
Rating:
1.0

Truck was clean yes but right mirror was broken and I could barely see out of it . And they forgot my dolly I asked for .

Ruben G. 
Rating:
5.0

Thank you for great service.

MARVEL W. 
Rating:
5.0

Great service got my move done

RYAN E. 
Rating:
5.0

Customer did not leave a comment.

RANDALL T. 
Rating:
1.0

Ben's Automotive is where no one should be sent to rent a truck. Rude, poor customer service. Condescending to me.

LAWANA W. 
Rating:
1.0

Manager Ryan, called me let me know different hour of returning the truck even though my contract said different time, the lady that rend me truck very nice but the called that I received from manager needs to be more profesional, of course I file a complaint with customer service. Bad experience with that type of person!

FELIX I. 
Rating:
5.0

Customer did not leave a comment.

FELICIA H. 
Rating:
5.0

The person that helped us was very curtious to us i would recommend them

DIANA T. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER D. 
Rating:
3.0

Customer did not leave a comment.

CYNTHIA V. 
Rating:
4.0

Customer did not leave a comment.

Marco Y. 
Rating:
5.0

Very happy with customer service. Polite and professional.

carlos M. 
Rating:
4.0

Customer did not leave a comment.

Daniel P. 
Rating:
5.0

Really liked the staff, made things super easy and fast! Great service!

Ryan E. 
Rating:
4.0

Customer did not leave a comment.

Malvin C. 
Rating:
5.0

Customer did not leave a comment.

Sim J. 
Rating:
5.0

Very good and friendly

DONALD H. 
Rating:
4.0

Better computer service

DAINA L. 
Rating:
5.0

Customer did not leave a comment.

ronnie U. 
Rating:
5.0

Customer did not leave a comment.

gabriel S. 
Rating:
4.0

I felt it was costly. I feel if your replenishing the gas and paying for the rental you shouldn't be charged per mile. I couldn't even include the insurance. I purchased appliances in Rancho half hour drive and cost me almost a $100. I think you would get more business with a cheaper charge rate. People look for someone with a truck to help them instead. Just a thought.

kathrine S. 
Rating:
2.0

On case of emergency issue with the truck. They said they can't do nothing

DOMINGO M. 
Rating:
5.0

Customer did not leave a comment.

FRANCINE H. 
Rating:
5.0

Customer did not leave a comment.

YOHANNA A. 
Rating:
5.0

Customer did not leave a comment.

Gustavo S. 
Rating:
2.0

Customer did not leave a comment.

YUHANG S. 
Rating:
5.0

The person in the store was really nice, very helpful, and insured that we took pictures and documented our truck before we left.

TERRI V. 
Rating:
5.0

Customer did not leave a comment.

Robert D. 
Rating:
5.0

Customer did not leave a comment.

Daina L. 
Rating:
1.0

The representatives were very careless far as the issues at hand. They gave me a van and the gas hand was below E. I told them that I was afraid that it wouldn't make it to the gas station. They assured me it would. I have never been given a vehicle of any kind from Uhaul in all my years of dealing with the company with the gas hand on E. Anyhow, I get to the gas station down the street and as I'm pumping gas, it is spraying out from under the van. I took the van right back and they gave me another one but they just showed no concern about the fact that I was just put in a life threatening situation. I was very dissatisfaction with Uhaul.

Nicole S. 
Rating:
5.0

Customer did not leave a comment.

Kai H. 
Rating:
5.0

Customer did not leave a comment.

Mayra P. 
Rating:
5.0

i Like the service .

hector R. 
Rating:
5.0

nada el servicio fue excelente gracias.

hector R. 
Rating:
3.0

Good service everything is fine just not big on the location small parking for the front it's the only issue I have with the location for uhaul stuff

Andrew R. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top