Customer Reviews for Secure Storage Lp

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Secure Storage Lp

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James P. on

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James P. on

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James P. on

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brad b. on

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terril d. on

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This was one of the quickest locations that I have ever visited. The man was very helpful, explained everything well and did the paperwork very efficiently.

Nichole J. on

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gary v. on

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nothing

Donna E. on

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The only problem I had was the U-Haul app. Very user unfriendly. Worse experience I've ever had checking in and out through an app.

Scott D. on

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The address supplied by uhaul in the confirmation email was off by a couple miles. When I called the local number there was no answer, just a message to leave a number. I then called the 800 uhaul number and was placed on hold. No one picked up for over 5 minutes. I had to drive around until I found the the storage place which had a couple pieces of uhaul equipment as a sideline to their main business. The person there knew about the incorrect address and said uhaul had not fixed it. The truck itself was fine. Several of the furniture pads were damp and had to be spread out to dry before wrapping around good furniture. Uhaul has to fix their service via phone and location mapping - this was an unacceptable rental pickup. Uhaul equipment is fine but the corporate website location finder and 800 phone support are useless.

Ray Y. on

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The rental process was quick and easy. The only complaint I had was with the truck, we moved while it was raining and the truck had a pretty substantial leak. It made unloading the boxes extremely difficult since they were wet and falling apart.

Eugene H. on

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Christopher S. on

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Awesome service and very helpful!

Charles D. on

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Called to tell owners/operator that we were delivering truck to their location. There were NO additional damages to the truck than when we received. We also paid for insurance in case there was additional damage and yet I get emails for me to survey the damages. Please help me understand what is wanted?

Elizabeth N. on

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The gentleman who helped me with my unit was extremely helpful in making sure I got the right unit for my needs. The units are clean and secured. I would highly recommend to others.

James P. on

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Get this location more trucks!

Bowles P. on

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Allen P. on

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Spenser W. on

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The personnel at the drop off location in Longview were extremely helpful.

Kim G. on

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This is by far the best U-Haul rental office I've ever done business with and the staff is very friendly and helpful and extremely efficient I am recommending this specific location to family and friends

Bowles P. on

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jeremy c. on

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James has always been very helpful and takes care of you.

melissa d. on

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Hannah S. on

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Everything was perfect!

BOBBY H. on

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The manager there is very friendly and helpful. In the 3 years that I have had a storage room there, I have never called and not received the help I needded.

heidi m. on

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gabriel i. on

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JAMES p. on

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JAMES p. on

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Davy B. on

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JAMES M. on

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We would use the storage again in a heartbeat.

James D. on

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Davy B. on

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penny r. on

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Stacee C. on

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Excellent customer service. Quick and painless renting process. Highly recommend.

Mark C. on

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Great customer service. Fast friendly and fair. Will definitely go back to this location For all my uhaul and moving needs.

christine h. on

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Everything went smooth.!

BOWLES P. on

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Samatha M. on

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Great people to deal with, super friendly and helpful. The unit was clean, great location, never had any trouble with anything. Overall a great experience. Would definitely recommend them to anyone!

Cody S. on

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The computer was very slow. We showed up to the location at 8:20 for an 8:30 appointment. And while we were the only customers it took until 9:45 to get our paperwork and keys. Also the rep, while very nice, he was drinking: pouring a beer to top off his cup and then offered me, the driver, a beer as well.

CORY D. on

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Martha C. on

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Appreciate the service I received. Thank you for your kindness.

Alexus R. on

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It was a pleasure doing business!! They even came out on a holiday to give me a unit!!

Erin R. on

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penny r. on

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No major problem. Something that looked like a sugar cookie was stuck to the floor. Easily fixed.

CASHAS P. on

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They went above and beyond this place is great!!!

RICHARD OR CLAIRE F. on

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Stored our possessions 4 yrs here. They were the best!!!

Raymond G. on

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Need to update computer system had locks put on my units after I had paid other than that it was good

Scott D. on

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Sean H. on

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Only if they are way north of town.

Jay S. on

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I originally indicated on my reservation that I wanted to return the trailer to Cubby Hole Storage. When I got there, I was told they weren't taking any trailers--"didn't have room for them". Then why was I approved to drop it off there? This should be something that is addressed in reservation making. Thankfully Secure Storage had plenty of space and took the trailer. I guess I'll be going there from now on for all u-haul needs.

william g. on

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SEAN S. on

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James B. on

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jessica h. on

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Matt W. on

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JAMES P. on

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Great!

JAMES P. on

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Mary R. on

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BOWLES P. on

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Thomas B. on

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Very nice man.

ALTON R. on

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BOWLES P. on

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Kamesha D. on

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mike d. on

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gregory F. on

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Excellent service--thank you!