Customer Reviews for Secure Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Secure Storage

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Carolyn S. on

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Customer service on the telephone was incredibly unhelpful. I was sent to 2 locations that no longer do U-HAUL drop offs and then put on hold so long I had to hang up and try again later. Wasting gas, time and miles. I had to have gone through 6 people before someone helpful came along.

takeia w. on

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The man was rude and disrespectful

Karen A. on

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As far as equipment being cleaned, there no trash but the truck was dirty and I had to clean the windows as soon as I got h3one. Other than that it was fine.

Khaldoun S. on

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Customer did not leave a comment.

Dallas Q. on

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Low tire pressure indicator was on and I was told it would be noted.

devin m. on

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Customer did not leave a comment.

Lisa S. on

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Customer did not leave a comment.

Mathew B. on

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Great experience.

Rebecca B. on

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Customer did not leave a comment.

Amanda M. on

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Customer did not leave a comment.

Veronica M. on

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John was very helpful & friendly.

George B. on

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Train your employees better, the person I dealt with was not knowledgeable in u-haul rules. Screwed up my experience with you. Bad time overall this!

Jo Anna H. on

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I just used the drop box, it was fine area was very clean

Raymond O. on

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Excellent

GARY L. on

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Customer did not leave a comment.

Jason M. on

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Customer did not leave a comment.

Cindy H. on

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The worst experience ever had with uhaul !!! First storage company has nothing to do with uhaul when things screw up like overcharging my credit card over and over again . Next storage company talks to representative Giovanni and he says not charges were charged to my card apparently he doesn't do his job well because I sent him a copy of numerous charges to my card . Then he was suppose to contact me and He Never did !! All he did is stop the charges and credit back my card after he seen my proof of all the charges charged to card . But I had to go to my bank and close out my card so uhaul would not be able to keep charging charges that were not even mine . This went on for almost a week very disappointed this time with uhaul !! Storage place I would say should not rent uhaul to customers since they have no action they can do when things go wrong on uhauls service and charges !! Would not recommend going to a storage place with no control over rentals they rent out. I have used uhaul service before and this was the worst experience ever!! Not sure I will ever use uhaul again since the district manager can't even take care of business properly !!!!

David A. on

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No one was around when we dropped off our U-haul. Even though it said they were open till sick and we were there well before said time, no one else was there. So we had to go through the drop off with our phone. It took a long time.

Misael L. on

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I would recommend when they are open, but also had bad experience because I previously dropped a truck after hours and there was no secure box where to drop off keys. I was told to leave it in a mail box that was not secure. I called the 800 number for them to reassign me a different location and I got the run around and got hung up on. I tried 3 times to get help to no avail. Also, 2 weeks later I called from this location questioning me about the truck I had left there since it seems that they couldn't either determine a truck that was there with a lock, or something about an employee they had let go for some issue with the truck. In any case, I've only received the best service out of the location at 3000 w main st alhambra the 3 times that I needed a truck rental.

Shelly A. on

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Customer did not leave a comment.

Manuel C. on

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Jena F. on

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Shannon was super awesome! She helped me and was so very curtious. Awesome to have had her help me.