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Jim H
Customer Reviews for Security Mini Storage II
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Holly and staff always go above and beyond to help in any way that they can. Highly recommend this location, and all that they handle.
Michael FGreat Service
Jerry WStress-free no hassle N&out
Charleston HGreat customer service
Jerry WVERY UNPROFESSIONAL AND RUDE!
Trisha GGreat customer service! Clean and efficient equipment! I will use Uhaul services again.
LaTorie LEverything was good
MARTREVIUS BCan y'all give me some of my money back. My address is 1702 Arkansas st Earle AR 72331 Willis Smith is the name you can pull on the check be blessed..
willis sBarely able to get off service road due to gate being closed. Nobody is allowed after hours return at this location I suppose.
michelle lThe lady was SO RUDE! Blatantly ugly towards me. Terrible experience. The space was disgusting and dirty. Truck smelled like pee. Lot was not secure and I had to leave my car. Worried that they were going to damage it or it was going rob be stolen.
Josh CPrice was extremely high. You advertise $19.95, but then all the additional fees place the actual cost far beyond that.
penny bSmooth and trouble free. No issues.
KELLY CCommunication was off. It took over a hour to rent me the truck & about 45 to check the truck in. They lady over the phone was very unprofessional and someone lied to me about about my deposit.
jasmine pI'm not sure of th the ladies name that had been assisting me but she is a very pleasant person to do business with
MARVIN AI wouldn't change my experience, it was efficient and complete from the pickup location to the destination location.
Harold oIt was very inconvenient that the afterhours drop off gate could not be used. Also very disappointed that U-Haul would charge $315 for a key replacement in their own vehicle. Because, we lost the keys ( and found them eventually) we had to keep the truck longer than planned. I did not agree with or appreciate being told the vehicle was missing when we spoke to the on site manager multiple times throughout our experience. She was well aware that the vehicle was not missing. This office has very limited hours and it was not convenient at all to work with. So it is upsetting that U-Haul would charge $250 just because I returned their "missing" vehicle to another location. BTW, the manager threatened to call the law or that things would get "worse" if we did not return truck immediately. She was aware the truck was loaded and we needed a new one-way truck before we could return it to original location. This location closed early at 1pm, so we returned to another location and so received the extra $250 charge. I do not feel like U-Haul cares about its customers and would not recommend this location specifically. Very disappointing experience.
Kimberly BNothing
RANDALL WThanks so much a very sweet lady🫶🏼
TAMEKO NClean up office to make it more presentable.
Roger WContinue the outstanding service.
ARLEE WThe young lady was very helpful and even looked up the number for a cab company when I couldn't find an Uber driver. Super friendly, and would also highly recommend!
CHRIS EI never rented at U-Jaul before and she made it very easy to get the car dolley and get me on my way.
lew aReceptionist was very rude, said that truck bumper was unsafe, was not willing to work with me. Also stated that we needed a reservation for a tow dolly which we did not.
Eric PNo improvement needed
PAUL LEverything was great and very easy move thank you for everything…. ❤️
Indianor MU-Haul had dog hair everywhere
Stephanie SThis was my worst experience ever with Uhaul or a Uhaul location. I reserved my truck and my packing supplies (1 dozen furniture pads, utility dolly, appliance dolly, and furniture dolly) over two weeks ago and I get a phone call an hour before my pick up and they say they only have some furniture pads and a utility dolly. What’s the point of reserving packing supplies over two weeks in advance if they’re not even going to have them.
Jordan GTakes a long time to wait for someone to come help put a trailer on. You have to wait outside a locked gate in a not so great area waiting on someone to be there.
Lauren LCheated me out of money…tried to charge me using km instead of miles. When I proved that they charged for correct miles but increased my insurance and not giving me 140 miles as promised because I had to drive so far. I also did them a favor returning to them instead of to Memphis which was and additional 35 miles for me.
David JI after this I will NEVER rent anything from UHaul again on this move I started with a Penske Truck should of stuck with that company
Tashanna TVery helpful
Tracey PRenting a vehicle and checking it in was very easy the people that work in the office are very nice very polite and I really like them
sunshine bNot getting call morning of stating trailer not available at location stated to pick up. And need to find out about 50$ reimbursement guarantee.
Jonathan MVery thorough with return. Took job seriously. Rare quality now a days. keep up the good work.
RUSSELL MTrying to access after hours is nearly impossible. Spent 45 minutes at the gate fighting with the app and the phone number for this location never answers and their mailbox is full
Meaghan MShe was pleasant and helpful.
ROBERT CGreat ppl very helpful
SEAN NHolly was incredibly detailed in her instructions and information. Very friendly and helpful.
Colby BHave an dumpster for this sight as well as the sight 3to 5 miles away.
DANNY LGreat customer service, very helpful.
RICHARD APick up and drop off was very quick and easy! Def. recommend!
SUE BThe lady who helped on Saturday was so sweet and friendly and super helpful.
Jennifer PSecond rental recently and it went very well this time too. Highly recommend.
HOLLY JService was fast and location was easy to pick up and drop off.
HOLLY JHollly had wonderful customer service and extremely polite and helpful
EUGENE EKeep up the good work.
MICHAEL FThe lady here needs to find another job because clearly she hates her current one. The place looked like a junk yard where the uhaul stuff was parked.
CHAD EI reserved a truck on 1/21/2021 via telephone with Holly for pickup on 1/30/21.. The entire transaction, from reservation to pickup to return, went as smoothly as a customer could hope for! Everything is explained in great detail and the equipment was more than satisfactory. I was very pleased and would definitely recommend this location! Thank you, Holly, for your great customer service!
debra gWell, on top of what was agreed to by dispatcher, pickup point, and computer, I received an extra bill. It appears you have a bait and switch thing going on. It is not appropriate or appreciated.
michael tLower the mileage pay 99 cent is to high
clayton gI moved out at the last days of november, above said I moved out in January.
CAROLINA I | Overall ExperienceStaff was awesome would definitely use it again if needed.
JIM F | Overall ExperienceThe customer was great
Privacy R | First Impressions