Bad location. Didn't feel safe.Robert S.
Security Public Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Online check in/check out was easy and convenient.Rhonda R.
Stop complicating the process and making things next to impossible for people who are unfamiliar with the process of obtaining a rental from your company.Diane M.
I thought it was a cool place and process to pick up my equipment.Danielle M.
Efren and Robyn were so helpful they made my experience so easy and pleasant.Debbie R.
Hell no. I was doing a self return through online for a one way trip and the â€œownerâ€ a old man showed up and demanded the key and told me to get off the truck and hand over the key. I told him I just needed to finish one more thing and it says to leave the key in the drop box. Because of COVID I want to use the no contact return but he refused for us to continue due to he was the owner. When we kept demanding we did the process he demanded it was wrong even after we showed that the online check out was complete. The â€œownerâ€ K refused to give his full name and said that this his truck his property and he can do what he wants when I thought this was a national company. Would not recommend this place to my worst enemy. Avoid at all cost.Gonzalo A.
Customer did not leave a comment.Mark G.
Your app is terrible. You should have someone test it sometime.David T.
Truck has transmission problems and especially in reverse I will not rent again using the photography of my driver's license. Terrible idea.David T.
Customer did not leave a comment.Alejandra A.
Customer did not leave a comment.lance B.
Great experience!Donna B.
Customer did not leave a comment.Lindsay F.
The truck was in terrible shape. Gas guzzler. Went 180 miles and put in $120 of gasChristopher W.
Customer did not leave a comment.Sandra B.
Asked for a van, Just before trip called and said NO vans must take a truck. Told when pick up if I did not take insurance ( high rate) I would be responsible for every little scratch or anything... you better take the high rate one. MORE THAN THE TRUCK RATE!Joel S.
Widows were horribly dirty. Hard water spots on the driver side window. Cab floor was dirty. Truck bed floor was dusty and dirty.Jason F.
Rent dollys.MILDRED R.
Make it easier to access you via a web page or the U-Haul website or other media means. Also, an easily accessible phone numberScott L.
The truck was not ready on time, I had to go through their screening process multiple times, and charged me extra for gas that we didn't use. This experience was completely horrible.Amanda F.
Customer did not leave a comment.Steven R L.
Customer did not leave a comment.damera D.
Customer did not leave a comment.Jimmy L.
Customer did not leave a comment.Christopher S.
Customer did not leave a comment.SAM M.
Well, I never got the furniture pads. The parking is not marked, so you have to find people to move their vehicles so you can return the truck.Nise P.
Customer did not leave a comment.Phyllis W.
Customer did not leave a comment.BRUCE K.
Customer did not leave a comment.joe H.
Customer did not leave a comment.Naomi H.
Customer did not leave a comment.Nirmaljit C.
I feel representative should have notified me of an early return. She never mention the truck was on rental until the next morning.Very disappointed I had to pay for an extra day.DANIEL G.
Your online syztem for check in is onerous. Never will use online again.David K.
Very easy place to find that doesn't have a ton of other stores around it. Somewhat secluded in a nice way. Have rented a u-haul from there at least 3 times and just rented a storage unit. A+Tony F.
Customer did not leave a comment.George P.
Customer did not leave a comment.Harrold G.
Customer did not leave a comment.fred M.
Good people Good truck Good experienceArthur B.
This particular truck desperately REQUIRES "RETIREMENT"! Near 100k miles, SEVERELY POOR GAS MILEAGE, Hydraulics in back door difficult to maintain. I, and hopefully with my husband will be able to be present in person to to discuss these dangerous and feasibily uneconomic fees for renting this PARTICULAR vehicle. Time to retire it before it causes injuries to renters, or other unsuspecting vehicles' drivers on the road!!! Worst case scenario, I'd be very happy to offer to take it off ur hands and to carefully, legally and responsibly, burn it down to the ground for you.. Sometimes, things in this world just dont live out and perform as long as we hope or expect.Roscoe T.
My experience with you was great thank you.Michael K.
Thank youWANDA D.
Told me it had quarter tank it was on empty told them about it they told me that pick up location would take care of it braught back truck with over a half tank they said they could not do anything about it very unhappyeric B.
Customer did not leave a comment.Shelley S.
Customer did not leave a comment.Sheila H.
Make sure truck is washed and parked in front where customers can easily access.Anthony P.
Really was surprised the truck didn't have a ramp.Cara H.
Always friendly, and their location is always clean!!!Paul E.
Customer did not leave a comment.Victoria C.
Customer did not leave a comment.Justin R.
Customer did not leave a comment.MARK J.
Customer did not leave a comment.SALLY C.
Make sure that the office has looked over truck before renting, it was filthy, the furniture pads were dirty and covered in food, the dolly was not a h-haul dolly.Regina P.
Customer did not leave a comment.juilo S.
Very easy transaction. Helpful staff. Convenient location.Carla M.
Amazingly easy friendly people affordable I love this placeDIRK M.
Customer did not leave a comment.Jo R.
I was gratwful that the very thoughtful nice lady who helped me rent the uhaul truck, happened to be available to help to let me know what to do when i returned it later last night, after hours. I was busy reading the directions on the fence. I was exhausted and not as coherrant as normal. I slept in this morning, so was glad to have to worry about the truck. I was especially glad the 20 foot truckbwas in such excellent physical and mechanical condition and easy to drive. I will go to location to rent uhaul again, if needed. And to recommend to any of my friends and clients. Im a long time realtor in our town.GAYLE H.
Excellent staff and location, thank you!!!Bruce F.
Customer did not leave a comment.APRIL B.
But I understand this location is closing. We returned the truck after hours and parked it where it was parked that morning when we picked it up. We got jacked by the security guard because unbeknownst to us we had parked in his personal vehicle and had already dropped the key into the lock box. Guess that will be the last time the guard parks where the trucks go. Other than that, it was all good.KATHRERINE M.
No improvement. Staff very friendly & professional.Susana W.
Very friendly. Quick help! Had the reserved truck waiting in front. Very easy and nice.CHRIS F.
Very professional. Customer service was great!Shanteal D.
The people at my drop off location were great. Nice, helpful, and considerate when I was in a hurryNaomi H.
Customer did not leave a comment.STACY R.
Customer did not leave a comment.holly H.
Customer did not leave a comment.Steven S.
fast and easy.Alvin R.
Customer did not leave a comment.Yannet K.
Customer did not leave a comment.STACY R.
Nothing, great location and wonderful staff..vanessa L.
Friendly service!RODY G.
Customer did not leave a comment.elizabeth M.
My only issue is that I was not able to adjust the side mirrors to be able to see betterCynthia D.
Customer did not leave a comment.Amanda T.
Nothing.... it was a great experience and i would highky recommend this facility. ... thx againDiana A.
Customer did not leave a comment.Ramona L.
I had setup a pickup at a different location. owner of the place was really rude and not helpful at all. i had to cancel the whole thing. i drove to my next location and rented there a uhaul for a second time with no issues at all. I understand if you are tired or bother by something personal but hey i was tired too and i just wanted a car. lets deal with it and get it done and part our ways. thank youMARVIN N.
Customer did not leave a comment.HELEN S.
Customer did not leave a comment.Mary H.
Customer did not leave a comment.ANGELICA A.
The staff were very helpful and promptDAVID W.
They had great service, I will use them every time I need a truck . I would recommend to my friends to use this location.WESLEY E.
All went very wellBruce B.
Customer did not leave a comment.CHARLES F.
Customer did not leave a comment.John D.
the young lady in the office was extremely helpful and kind.CORLEY T.
Customer did not leave a comment.LYSSA B.
Customer did not leave a comment.LORIE S.
The drop off was at the storage unit we rented. Couldn't be more convenient.Christopher N.
Lady there was really nice she opened the gate for me and she even helped me unhook the trailerJavier M.
I have used this facility 4 time in the last 6 weeks....excellent customer service...will always use security public storage....and will recommendsusan S.
This location needs more parking spaces. When I returned the truck I had to park it in front of the security gate because all the parking spaces were taken. Other than lack of parking spaces, everything else was good.JOHN T.
Customer did not leave a comment.susan S.
Customer did not leave a comment.Andrew S.
Customer did not leave a comment.GUSTAVO Z.
Customer did not leave a comment.ARTHUR F.
Nothing. The employee on site was helpful and friendly. The trailer was attached easily and quickly, too.Ernest M.
Customer did not leave a comment.ARTHUR F.