Customer Reviews for Security Public Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Security Public Storage

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Frank P. on

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Excellent Customer service.. Service was prompt and assistance was provided timely. Kudos to the employees of this location – keep up the good work.. Best – Frank

William S. on

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Customer did not leave a comment.

Bennet P. on

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I had seen a uhaul site online that said you offered senior discounts. I mentioned it to your rep when picking up the truck. He could not find it and neither could I on my phone. I had no issue withnot receiving any discount without seeing the offer. What I did not like was your reps response implying that I was trying to get away with something. Also, your taxes and fees are not clear until presented with the agreement to sign which feels deceptive,

Diana F. on

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There were cockroaches in truck!!!!????

Patricia M. on

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Kory P. on

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You couldn’t ask for anything better!

GLENDA H. on

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Thiranan T. on

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I was really impressed on how fast and easy it was to rent from your company. Very professional staff. I will definitely do business with your company again.

Tina S. on

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William G. on

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Joseph D. on

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Daniel B. on

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Moving is stressful and you guys just made it simple and asked questions making sure my move was successful. It was.

Jeffory C. on

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Automated check in with smartphone was convenient. Gentleman who gave me the keys was friendly and cared about my experience. I appreciated him.

Beryl D. on

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Great customer Service

Arthur B. on

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william G. on

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Faye S. on

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Fast - efficient - organised. All over good experience.

Kuan L. on

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One more staff during weekend would help the check in/ check out process.

Sheilah V. on

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James M. on

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Thomas M. on

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I’m a long time U-Haul user, I’ve used U-Haul for my last 3 moves. Service has always been good, this experience however will stop me from coming back. I rented a 20 foot truck and a dolly, for a 20 mile move with insurance and a few boxes for 89$, I forgot the dolly at the apartment I was moving from. I returned the truck thinking the dolly was in it, they called to let me know it wasn’t, to which I replied I would bring it back the next day around 4, they told me that would be fine, I returned the dolly the next day and apologized for missing the dolly the day before, checking my statement the next day they charged me 89$ for the first day then a second charge of 129$. I called the U-Haul I went to and all they could tell me was I went over the mileage and they had to put 1/4 tank of gas in the truck, I asked how that came to 129$ and he told me he wasn’t sure how U-Hauls computer figured out the final cost and gave me a 800 number to call. I was on hold for 25 minutes waiting to talk to a representative while a message saying they where experiencing a high volume of calls at that time kept coming on, I hang up. I need to know what these charges are and why they are so much more than the original truck rental. I will not be paying both.

LAURA N. on

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Richard D. on

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U-Haul would not honor their insurance that I purchased from them after accident. Then instead of waiting for my insurance to pay, they kept stealing money from my checking account. I’m going to tell as many people as I can about my experience. Then those people can use another rental. To improve your service, honor your insurance, and don’t make unauthorized withdrawals from customer accounts!

Jacqueline O. on

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Scheduled a pick up time of 5 a.m., after following the directions for after hours pick up and opening the bad lock we came to find out they keys had not been put in the van so I had to wait 4 hours to get the moving van. The pick up time was never changed so I was charged an extra day for dropping off the van later, even though I had it for less than 24 hours. I was promised an inconvenience fee off my bill and never received it.

Leslie M. on

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When the truck was returned, the guy didn't go out and check the mileage or gas use on it, he just said "Ok, you're all good", but now I see I was charged $41.50 for gas!! This is underhanded, and unacceptable. I will be calling your office first thing Monday to see about this!!

CHERYL M. on

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There an awesome company great management I thoroughly enjoyed having my storage they're very very nice very comfortable I highly recommend it to anybody

Louise W. on

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Staff were especially good

Mike B. on

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Andrew M. on

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Kimberley F. on

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Great customer service. Had an issue when I filled the tank with gas (overflowed out of the tank onto my feet and the ground even though I only put $13 of gas in it and tank was it was registering at 1/2 full. I explained to customer service rep upon returning, which he then informed me that they would have it inspected immediately before loaning out again. V

Charles F. on

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Ron T. on

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ALEX O. on

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Regner G. on

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