The doors on the second truck didn’t close properly. And I’m still waiting for my refunds
Jodean C
Customer Reviews for Security Public Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
It was very hard to tell where to park the 26 ft UHaul . No signs on the yard! Called John he said it was on the door! We did not see it! No one there even though it said it was open on Sunday! Make the signs/ parking/ what to do clear
dinah vI travel also most 100 miles , oil light came on there was NO OIL , i had to buy oil and find sum one to help me. YOUR COMPANY NEED TO MAINTAIN YIUR VEHICLES ON THE REGULAR.
wayne hThe two women who were working were easy going friendly and provided great customer service and professionalism. Thanks especially to Rosa.
Kathleen CThe pickup truck wasn’t 100% clean. The customer service I received was awesome!
Taneya RTruck had a broken drivers side windshield wiper. Got caught in a rain storm and couldn’t see, very dangerous!!
Anthony RAwesome job! The whole process was really easy! The ladies at the front were very helpful and kind.
Sabrina BThis is the best uhaul location I've found so far! I only wish that I could do mobile check-in/drop off. If so, I'd use this location several times a year. The woman who maintains the plants is so friendly!
Vonn JMy experience with this location was great hassle free. Good customer service.
PAMELA AYou good 👍 just assure them that . They needs will be taken care of like ms Rosa told me
RENEE PNothing. Everything was excellent customer service, online, on the phone, and in the U-Haul store. Everything step was excellent
Melissa GGreat service, easy process, very clean, and overall a great experience
Clay TThe location in convenient, well maintained, however your customer service has a lot to be desired, including timely in opening the gate when no other customers are inside. When i returned the cargo van it was full of gas, unfortunately i did not get a printed receipt at the time of the return instead it was emailed to me. A couple hours later I printed my receipt to get reimbursed and found that i was charged for 2 gals of gas. Before i returned the vehicle I filled it up for less than $5 . I only traveled 13 miles. The agent did not mention that i would be charge for gas when i returned the vehicle otherwise i would have been able to show her that the tank was full. When I returned a couple hours later to question the charges and was told that the vehicle was already rented out which was not true it was sitting on the lot. The charges for the 2 gallon was only $10.20 but it is wrong to cheat your customers. What would be interesting is to find out the rental history of that vehicle rental after me to see if it went out full or not. My church has a food pantry and the rentals are only used to pick up food from to serve our needy community so any amount that is misrepresented to the church is shameful.
ONEDA TUnfortunately I didn’t catch her name but the lady at the front desk made the process so simple, smooth & quick on top of being very friendly & polite.
trinity rGreat office staff. Your staff was courteous and helpful. Thank you
BRIAN MIt was perfect👌
Wayne GIt needs to be more clear on which locations offer night drops when you pick up the rental. I drove to do a night drop only to be walking around aimlessly looking for a key drop and having to drive home going over the 99 miles allotted. Also the 99 mile cap is BS
jessica cSo far all is good 👍
deborah hThe location manager was great - informative and accommodating. The process was simple and low stress.
Carmen MAfter hours drop off was very confusing. No directions outside the locked gate. Called the location several times and someone finally answered and let us in.
Sharon MQuick and easy and no hassle I loved it
Tina NVery friendly staff.
Tasha SI did not get furniture pads as requested. The truck was not ready when I arrived as promised. They changed my pick up location last minute which messed up all my plans. Uhaul sucks
Cameron KJust stay beautiful because your personality is great
Lannette LNeed to check the actual fuel level instead of assuming from the last user, makes a big difference where the actual line it’s on especially with the gas prices now But they fixed it after I showed a picture of the actual gas Level sometimes it drops after starting the Truck.
Isidro INothing it was a good exp
Troy CRosa was nice, polite and followed up with my reservation. Good customer service.
Bernardo GI forgot the staff’s name but she was sweet and friendly! Great customer service and location. Would recommend to friends and family.
Tina LNothing every thing was so easy to do on line. I will be using you again thanks
Margarita HTatiana is very friendly and helpful.
Michael W5 star customer service. Vehicle was great
Derek WStaff were professional, efficient, and friendly. Was the easiest and best rental experience I’ve ever had
Rod WRosa was awesome
christian mGreat customer service at Security Public Storage. Quick, easy and reliable.
Crystal wSo far so good. I didn't have any issue with my rental, rental process was smooth, pick up and drop off are great.
Rodmann NThe manager Rosa was awesome. Friendly and a pleasure to talk too.
Chris BMy experience went well. I just wish there was an option to drop off at anytime of day. I had to wait to return the uhaul the next day once the place opened.
Braxtyn LStaff was great, she was very friendly and professional but the truck I drove wasted 7 gallons of gasoline and I only drove 23miles. That means the fuel economy is less than 4miles/gallon which is absolutely ridiculous I can’t imagine someone requiring to move across states needing to pay thousands of dollars in gas alone. Trucks require maintenance to maximize fuel economy, they were run down and check engine light was on.
Cecilio GThe lady that works there was extremely nice and professional on top of very caring.
Jill JVery pleased. Friendly. Efficient. The whole experience was a breeze. Many thanks. In todays world it really makes a difference !
Sue Aexecellent super caring customer service excellent Rosa professionally serving from her heart.
adi nThe ladies at this property were absolutely amazing they did everything to make my U-Haul experience the best I can ever had I've been to a lot of U-Hauls and I've had bad experiences but this was the best by far
WILLIS MGreat customer service, positive, helpful, knowledgeable and courteous.
Francis MDont allow people to select a time that they can’t return the truck and dont have workers say they are going to take care of an issue that was their fault and then turn around and charge me extra for said issue.
ANDREW TThe vehicle had less than 10,000 miles there was a problem with tire monitoring system I could not read the information display the message keep on reading low tire pressure R/R. Other than that it was an excellent experience. And I will be renting from this guys again.
Juan JEverything is good. I didn’t think to ask about an outside unit. Would be nice to go in when needed.
Joseph Hexcellent service customers service super work out of there heart Rosa kind always look us in the eye smiling all the time.
adi nStaff very helpful. Just keep them how they handle my needs. I am a very satisfied customer.
shelia aAppreciate this location for acknowledging as a regular customer. Excellent
adi nNothing. Although, it was a little tricky with goggle maps, the service, the customer service, and facility is like a hidden jewel. It was a consumer friendly experience from the online registration to the pick up and return of the vehicle. As a senior, this location is a win-win.
rosita gGreat
Tracy SThe girl working facility (African American) not sure her name has absolutely zero customer service. She is so rude! Doesn’t acknowledge customers as they walk in. Ignores them and walks right past them and goes outside. There was a mix up with online reservation. Truck was rented on 9/15 @ 4:30 and returned on 9/16 at 9:30 am. There system was down when truck was returned and just received confirmation and it shows the truck was returned a day later 9/17.
Ramiro Awon't be back.
Kris BThe fuel charge is B.S. I put 7.044 gallons in the truck before returning it. My total mileage was 45 miles. With the 3 gallons you charged me for, that's less than 5 miles per gallon.
Peter CThis location is great. The Oakley location is horrible, but this location is amazing. Great Staff. Friendly. Helpful.
Sean G