Rented a out of town move and y'all messes up my reservation and I had to drive the uhaul back after finishingJoseph D.
Customer Reviews for Security Self Storage
(U-Haul Neighborhood Dealer)
Durham, NC 27713
(Beside Durham Rescue Mission)
Services at this Location:
- Mon-Fri: 9:30 am - 5:30 pm
- Sat: 8:30 am - 4:30 pm
- Sun: 12:30 pm - 4:30 pm
Special Operating Hours
- 5/22/2022: Closed
- 6/12/2022: Closed
- 6/19/2022: Closed
- 7/10/2022: Closed
- 7/17/2022: Closed
- 7/24/2022: Closed
- 8/14/2022: Closed
- 8/21/2022: Closed
- 9/11/2022: Closed
- 9/18/2022: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Michael R.
The staff is very friendly and helpful. Good people for customers.Juan B.
I have rented from the location before.Fabio H.
Customer did not leave a comment.Maria M.
Customer did not leave a comment.Lynn G.
The two employees working there, they were helpful and friendly. Great customer service! Carol ReinerCarol R.
Customer did not leave a comment.Vivian V.
We did the online pickup. When we expressed concerns about the size of the truck they gave us (10ft when we ordered and paid for 15ft), our concerns were ignored. Also the receipt that was emailed isn't able to be viewed. Convenient but not a great experience overallBrian T.
Very nice staff that took good care of me cchris A.
Great serviceadam C.
Waited 15 minutes and didn't have an employee help me.Christopher A.
The location was great. The Android application was bad. I tried to both check-in and check-out with the app. Neither worked. Thankfully both of the people working at the location were fantastic and able to help me.Lawrence E.
Customer did not leave a comment.Howard D.
Customer did not leave a comment.Phillip N.
The service was great. Thanksfrederick A.
Customer did not leave a comment.william S.
Customer did not leave a comment.Pravin S.
Customer did not leave a comment.Pam W.
Michael is very friendly and helpful, highly recommendedJustin S.
I'm very surprised that you have the ability to determine that 1 gallon of gas was missing from the tank of a van when the parking lot is in a slope not even parking. It's a shame that I did not received a text or a call letting me know that I had a an outstanding bill and instead sent their collecting hounds for a miserable $42.62 when I had just finished doing business with them for over 300$. Not what I expected.mARIO M.
This is the ONLY location my whole family will use. The people are very virtuous and well informed they don't mind going the extra mile with their customer service to help you find what you are looking for!! Deserve more than 5âï¸â€˜S . Thankyou. 😎Belinda J V.
Customer did not leave a comment.WILLIAM M.
Customer did not leave a comment.Justin S.
Customer did not leave a comment.BRITNEY P.
The lady who completed my transaction was courteous, professional and very efficient. I would hands down use this location again for my next move!Carmen R.
Customer did not leave a comment.Jennifer H.
Customer did not leave a comment.Xavier J.
The agent at the front desk of the location was kind and helpful. He's a top notch guy who should run the place.DONALD S.
Michael at the front desk was amazing!michael P.
Customer did not leave a comment.WALTON M.
Very good customer service at this location both with rental and return.Marcia T.
Customer did not leave a comment.Alexander W.
Great customer service! Definitely will use again!TAMMY R.
Customer did not leave a comment.Roman R.
I did not receive the hand truck that was requested.George P.
The Uhaul app is really bad and confusing. My reservation didn't show up in the app for some reason. The good thing is that the employees were very nice and helpful.STEPHEN C.
Customer did not leave a comment.NIKKI B.
the lady was personable and professional. she even laughed at my bad jokes. will go back if I need to rent a truck again.DALE A.
Customer did not leave a comment.JOSHUA B.
Customer did not leave a comment.Howard C.
The guy I met was so nice and professional he was very prompt â€¦I was in and out like a robbery lol â€¦if I ever need you all again I will be thereâ€¦and i am spreading the news on Facebook how good y'all are and thank y'all so muchâ€¦.ANTONIO D.
The online sign in thing takes way too long. I wasted like 30 mins of my rental time to get it set up, didn't have great service at this location either.Jillian T.
This location is great and I have rented several trucks from them and have been very happy. However the U Haul self-check in process is horrible and there is absolutely no reason to do it. You still have to go in to pick up the key and they will only begin your "verification and approval" process when you have arrived at the location. They took over half an hour to verify me and I had to wait for it and it delayed my reservation and move. Why would it even let me make the reservation if I wasn't approved? Save yourself time and just deal with the actual people here, they are great.Grayson W.
Customer did not leave a comment.ADAM C.
Friendly staff. Very helpful.BRIAN T.
Fix the lock system, as the lock on my truck would not open, and it took almost an hour to get a new truck sorted out with customer service.MADELINE H.
Customer did not leave a comment.Darryl F.
Customer did not leave a comment.JAVIER M.
Customer did not leave a comment.Robert O.
Customer did not leave a comment.Anil kumar K.
Customer did not leave a comment.LOUIS S.
Customer did not leave a comment.CHRISTIANA B.
Customer did not leave a comment.CHIKE O.
Customer did not leave a comment.Bret S.
Customer did not leave a comment.ZOYA H.
Customer did not leave a comment.Nicole R.
Customer did not leave a comment.SEQUAN P.
The courtesy politeness friendliness, kindness , And patience was Demonstrated so Professionally. !! They need more people like Cierra ,and Destynee to represent the company! You h!!!!ave 2 Jewels there !!. I will tell everyone to go to the spot that they are at, When they need a rentalDEBORAH N.
Customer did not leave a comment.Quirina V.
Customer did not leave a comment.DANISHIA H.
Very smooth pick up and drop off of the truck. On-site attendant was very helpful. Thank you!Joseph C.
Customer did not leave a comment.hugo A.
Great in-store personnel to check me in. Plenty of parking for drop off.HOLLY S.
Customer did not leave a comment.Holly S.
Customer did not leave a comment.MATTHEW B.
Customer did not leave a comment.IVAN F.
Customer did not leave a comment.Nataly D.
There were no parking spots when I dropped of, it was after hours so I had to guess at the best place to leave the truck. Perhaps leave better instructions in the future.Julie W.
Customer did not leave a comment.Stacey S.
Customer did not leave a comment.JAMES B.
Customer did not leave a comment.ROBERT W.
U-haul totally took advantage of me and you can bet you will never see another penny of my money or anyone that ask me. $800 for 2 days. Ridiculous. Thanks for nothing, A former customerMICHAEL W.
Check in and set up were excellent. The rep was friendly and efficient.Gregory M.
Customer did not leave a comment.Suthi N.
Everything went smoothly, from start to finish.DANIEL N.
Customer did not leave a comment.CASSANDRA T.
When I called to make some changes one of the representative was very rude. I was also unaware of now the billing work. I feel like that should be told to people so they will know. Having 2 bills caused overdraft fees.Tiffany M.
Customer did not leave a comment.Cassandra R.
Customer did not leave a comment.HARROD J.
My experience was awful..causing me stress time and money due to faulty truck. I hired moving company and time was against me to be messing with roadside. Plus trying to contact the location was awful being put on hold and having phone continuously hangup. Original reserved truck was not available upon arrival. I want compensation for money lost.THOMASENA C.
Customer did not leave a comment.James G.
Customer did not leave a comment.Brooklynn L.
Customer did not leave a comment.Daniel D.
The U-Haul representative was very helpful. Great experience.Derrick B.
Customer did not leave a comment.Ricky B.
Customer did not leave a comment.David O.
Van was not cleaned and it leaked in the corner into the storage area. Also, I got charged for gas and I returned it with the same amount as when I picked it up. I traveled only 30 miles and put 3 gallons in but was charged for 1.7 more gallons. 30 gallons divided by 4.7 gallons is only 6.38 miles per gallon. That doesn't sound right. The location was fine, but the truck left a lot to be desired. Not pleased with the gas situation eitherErnest D.
The sales woman was nice and corrected error on mobile check out.WON A.
Customer did not leave a comment.RENEKIA E.
The entire experience went very well, no improvementsTERRYL M.
My whole experience was good, except that nobody was there when I came to pick up the truck & i had to wait a little while calling all of the numbers on the door. Otherwise very goodMADISON R.
Customer service was horrible the manager and employee both were snobbish towards me they had a attitude and no greeting no smiles or anything made me wishing I had went to another location !!! They were just rude no interaction far as customer service didn't have no sales pitch didn't offer me a box 📦 no tape just nothing I asked for a dolly the employee stated they were rented out but yet two was sitting thereTOEMIKO S.
I do not know how to improve the excellent customer service that I received.... arranging, picking up and returning my rental.BRIAN S.
Customer did not leave a comment.ANNA P.
If not for the staff member, Solar, my experience would have been poor. I needed pads and was disappointed to discover no pads in the truck. I went to the door of the closed office and she came out and explained that they didn't have any, but where I could go to get some. When I returned the truck, I realized that I had only picked up 1/2 of the 2 dozen pads I had ordered. I explained the situation to Solar and she immediately volunteered a refund and a refund for the pads I did have since I had to drive out of my way to get them. She gets five stars! ThanksDaniel O.
Customer did not leave a comment.TRESHIM J.