Customer Reviews for Security Self Storage
(U-Haul Neighborhood Dealer)

845 reviews

1101 N Main St   Holly Springs, NC 27540
(Hwy 55)

(919) 567-1501

Location Hours

  • Mon-Fri: 9:30 am - 5:30 pm
  • Sat: 8:30 am - 4:30 pm
  • Sun: 12:30 pm - 4:30 pm

Services at this Location:

Contact Us

(919) 567-1501

1101 N Main St
Holly Springs, NC 27540
(Hwy 55)

Services at this Location:

Location Hours

  • Mon-Fri: 9:30 am - 5:30 pm
  • Sat: 8:30 am - 4:30 pm
  • Sun: 12:30 pm - 4:30 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Christopher H. 
Rating:
5.0

Incredibly smooth process using the app to check out and later return the rental. Thanks!

Thomas F. 
Rating:
5.0

Customer did not leave a comment.

William L. 
Rating:
5.0

Johnathan and Cathy were great at Security Storage, and checked me in and out flawlessly.....

KENNETH L. 
Rating:
5.0

Customer did not leave a comment.

MARK R. 
Rating:
1.0

The store agent would not check my Uhaul return in, telling me they were closed, even though I was in line 5 minutes before the store closed. The sales agent told me to leave the truck and he would return it in the morning.

Tim C. 
Rating:
5.0

Customer did not leave a comment.

Daniel P. 
Rating:
5.0

Customer did not leave a comment.

DHANUSH P. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN C. 
Rating:
3.0

Customer did not leave a comment.

Steven M. 
Rating:
5.0

Lower mileage rate.

mark R. 
Rating:
3.0

Customer did not leave a comment.

Brian A. 
Rating:
3.0

Not enough parking for returns

DENNIS A. 
Rating:
5.0

The only thing i can think of is to make the size of the gas tank displayed to make it easier to judge how much fuel to add when returning.

Russell K. 
Rating:
5.0

Customer did not leave a comment.

Richard O. 
Rating:
5.0

Recommend people download the U-Haul App and use it for check-in. Don't forget your Driver's License☺️

Jeffrey B. 
Rating:
5.0

Customer did not leave a comment.

Christopher D. 
Rating:
5.0

I would improve the overall visibility of the paperwork needed to rent the truck. I did not realize I needed in addition to the driver's license additional things. the Rep who helped on the phone was fantastic and waited until I got the keys and was ready to go. However, if it had been more visible that I needed to bring other things instead of my license I could have avoided sitting on the phone for 20minutes. Thanks!

Todd N. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY J. 
Rating:
3.0

Person who checked me out was great. The person who checked me in was unfriendly and unconcerned with customer service.

ARCHIBALD W. 
Rating:
5.0

Very nice and helpful staff!

Harold C. 
Rating:
5.0

Customer did not leave a comment.

Christopher J. 
Rating:
5.0

Email copy of final invoice

Mark J. 
Rating:
5.0

Customer did not leave a comment.

Lakshminarayanan A. 
Rating:
5.0

Johnathan at the desk was awesome always very professional and helpful. He is great.

KEVIN F. 
Rating:
5.0

Customer did not leave a comment.

Elyezer R. 
Rating:
5.0

Customer did not leave a comment.

John-erik R. 
Rating:
3.0

The parking situation is terrible. It is difficult to get vans and trucks in and out of the location, particularly when it is busy.

Stephanie E. 
Rating:
5.0

Customer did not leave a comment.

Maxwell S. 
Rating:
4.0

Truck worked awesome in assistance in our move to our new retirement home thank you Uhaul!

Thomas H. 
Rating:
5.0

Customer did not leave a comment.

Alicia A. 
Rating:
5.0

The attendant was very helpful.

Carol D. 
Rating:
5.0

Customer did not leave a comment.

Taylor D. 
Rating:
3.0

van had no washer fluid. windshield was dirty, couldn't clean it because there was no washer fluid. steering well was dirty.

Aladdin H. 
Rating:
5.0

the app was very slow to use when trying to use the ShareApp when supporting contactless pick up and ended up having to go into the store to complete the check in.

TIMOTHY J. 
Rating:
5.0

Patrick was super friendly and professional. Made the pick up and drop smooth and easy! Great customer service !

olivia S. 
Rating:
5.0

Customer did not leave a comment.

Ruth P. 
Rating:
2.0

Cigarette butts behind the seat and a face mask also behind the seat. That truck was not sanitized and with the covid I feel like I had a poor business experience. I am a very unhappy customer

Debbie O. 
Rating:
3.0

The rental could have been a disaster if the staff member was not onsite. Contactless pickup would not have worked because the web site would not send me a link to update my password. Additionally, the web site wasn't working when I dropped it off, so I had to confirm when I was down the road. Also, remove the extra $20 charge for verification the next day. You cannot trust the web site to operate when you need it.

NORMAN G. 
Rating:
3.0

The place is fine but crowded. Returning was much easier than obtaining. However, the equipment is still crap and dangerous and I doubt I will ever use uHaul again.

Eric H. 
Rating:
4.0

Customer did not leave a comment.

WILLIAM M. 
Rating:
5.0

Customer did not leave a comment.

GARY H. 
Rating:
5.0

Customer did not leave a comment.

Eric B. 
Rating:
3.0

Customer did not leave a comment.

TORONDA J. 
Rating:
5.0

Customer did not leave a comment.

JUAN C. 
Rating:
5.0

I would definitely recommend this location to my friends. Patrick was amazing! He is polite, personable, friendly, knowledgeable and kind. He explained every detail of my rental! I am happy to have met him! He is an asset to this company!

Marie M. 
Rating:
5.0

Floor of the truck was dirty, but it was ok for what we needed

Peter K. 
Rating:
5.0

The actual truck was great but the lady behind the counter was rude and talked over me when I tried to explain that I did not use all the mileage. I didn't understand how things work at uhaul because she first handed me a bill for the full mileage so when I explained to her that I didn't use all of what was estimated on the first bill, she was so rude and disrespectful. She was rolling her eyes and talking to me like I was a child. Better customer service would have made this a great experience

Lauri C. 
Rating:
5.0

By far the cleanest and easiest uhaul rental experience I've had.

Andrew F. 
Rating:
5.0

The after hours rental was fantastic. Equipment was clean. The grounds were kept quite exquisite. The human help was meh.

Andrew R. 
Rating:
5.0

Customer did not leave a comment.

Joshua R. 
Rating:
5.0

n/a

Jerry G. 
Rating:
5.0

Customer did not leave a comment.

Lucjan R. 
Rating:
5.0

Customer did not leave a comment.

Glen G. 
Rating:
5.0

Customer did not leave a comment.

STEVEN P. 
Rating:
5.0

Thank you!

Robert R. 
Rating:
5.0

Customer did not leave a comment.

Melissa W. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA O. 
Rating:
1.0

Awful experience. We rented a 10 ft truck for 10 am. We arrived they said they didn't have it so would charge us for 15 ft. Or go to diff location or wait till 2 pm. Not our fault your customers don't return on time. The woman working was so nasty. Just rude. We will never rent again.

Chris H. 
Rating:
3.0

Interior of the van was dirty. The staff member at the location was not customer friendly.

Ralph B. 
Rating:
5.0

I had a great experience. The Van was ready at pickup time and it was very clean. The front desk worker was very pleasant and knowledgeable

Melissa O. 
Rating:
5.0

I prefer to rent only from Cathy in Holly Springs when I need anything Uhaul. She is customer-oriented, friendly and extremely knowledgeable. We've been renting about once per month and will continue to do so.

joseph M. 
Rating:
1.0

The pick up customer service was great. The drop off on Sunday was POOR!!! Will not recommended or do business with again

Angel B. 
Rating:
4.0

Customer did not leave a comment.

Brian O. 
Rating:
5.0

Customer did not leave a comment.

Dhanush I. 
Rating:
3.0

Customer did not leave a comment.

Paul B. 
Rating:
2.0

When picking up the vehicle, the woman at the counter was rude and condescending. She seemed annoyed the entire time I was there and even more annoyed when I had a question. The gentleman that was working when I returned the vehicle was pleasant and a joy to work with.

Christopher D. 
Rating:
5.0

The lady who helped me (Kathy) was very pleasant and professional

JEFFREY K. 
Rating:
4.0

Customer did not leave a comment.

Glen S. 
Rating:
5.0

Customer did not leave a comment.

Thomas D. 
Rating:
4.0

Customer did not leave a comment.

Kristen T. 
Rating:
2.0

Better customer service from onsite staff. Staff member wad not very friendly upon arrival and didnt get much better throughout the process.

Rodney P. 
Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
4.0

Customer did not leave a comment.

Claudia P. 
Rating:
3.0

Lady at desk rude

Roni F. 
Rating:
4.0

Customer did not leave a comment.

Stephanie C. 
Rating:
5.0

Customer did not leave a comment.

Jason B. 
Rating:
5.0

Customer did not leave a comment.

Galen H. 
Rating:
5.0

Customer did not leave a comment.

Anson C. 
Rating:
5.0

Customer did not leave a comment.

David K. 
Rating:
5.0

Great service and customer service

Forrest N. 
Rating:
5.0

Customer did not leave a comment.

Johnathan B. 
Rating:
4.0

The printer was broken, but she got everything done without it! Thanks so much.

Stacey B. 
Rating:
1.0

My truck was not there had to go to another site and then they wanted 140.00 for 3 hours I don't what kind of crap this company is trying to pull . I better not get any charges on my credit card.This was a total desaster of a transaction and would not ever recommend Uhaul to anyone.

Brian Y. 
Rating:
3.0

sooooo many steps to check in and out....if you don't have data on your phone you are screwed

Ryan G. 
Rating:
5.0

Great Customer Service!

YVONNE H. 
Rating:
5.0

Customer did not leave a comment.

Jennifer H. 
Rating:
3.0

Truck was old and had issues. Mirror on drivers side fell and looked at only the ground so driving was difficult. It had a crack in the mirror. Drove like it was old, the steering wheel was loose and the truck wobbled. Also im nkt too sure you are cleaning and sterilizing after use and that concerns me as well. Overall this was my worst experience with uhaul.

Brian D. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

Truck worked great and that rental was easy !

SCOTT A. 
Rating:
3.0

Check in/out process was much more complicated than expected and took way too long. It would have been nice for the reservation instructions to include that location services must be enabled on your phone for pickup. Lock in bin to get key was not easy to get into and I had to ask for assistance.

Ron L. 
Rating:
3.0

Mattresses and possibly other packed items damaged by rain water in truck rented from another location. The drop off location was very helpful and did deadline the truck so it could be inspected and repaired. Dry nice location and was convenient to our storage area.

FRED T. 
Rating:
5.0

Customer did not leave a comment.

Joshua R. 
Rating:
5.0

This was a smooth pickup and drop off and employees wore masks. Only one customer allowed inside at a time. I liked that you can go online ahead of time to upload your license photos, saving you time once you get there. The truck floor could have been cleaner (there were cracker crumbs) but overall it was easy to drive and a great experience. This is my third time going to this location and I'll return again.

Janet M. 
Rating:
5.0

Customer did not leave a comment.

Danielle C. 
Rating:
5.0

Customer did not leave a comment.

Richard T. 
Rating:
3.0

truck was not properly cleaned in the cab or the cargo area. in light of the current health concerns this should be priority ONE!!! The " traffic control" person that contacted me to go to another location than the location that I reserved the truck is absolutely horrible... she is in great need a customer training...

Kevin H. 
Rating:
4.0

Customer did not leave a comment.

Michele B. 
Rating:
5.0

Customer did not leave a comment.

charles F. 
Rating:
5.0

Customer did not leave a comment.

Ronald R. 
No reviews have been submitted for this location.

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