Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The rep went over and beyond for me at the last minute and I’m thankful for her. Very professional and kind!!!!!
Corey Brown
Rating:
5.0
Customer did not leave a comment.
Karen Duncan
Rating:
5.0
Customer did not leave a comment.
Manuel Igartua
Rating:
5.0
Great customer service! Very friendly.
lisa thomas
Rating:
5.0
Couldn't have asked for friendlier or more helpful service. And the location was easy to get to and in and out of.
Boyce Harrison
Rating:
5.0
Customer did not leave a comment.
Ronald Thomas
Rating:
4.0
Customer did not leave a comment.
HERMAN STRICKLAND
Rating:
4.0
Nothing that I can see my experience was very satisfied
Stephanie Kaern
Rating:
5.0
THE ONLY THING WAS THERE WAS NO USB PORT IN THE TRUCKS
Laventris Holmes
Rating:
5.0
Customer did not leave a comment.
Timeika Parker
Rating:
5.0
Customer did not leave a comment.
Valarie O'Field
Rating:
5.0
Customer did not leave a comment.
Reginald White
Rating:
5.0
Customer did not leave a comment.
Ashley Mcauthor
Rating:
5.0
NA
Yvette Williams
Rating:
5.0
Customer did not leave a comment.
Russell Duke
Rating:
4.0
Previous user left mattress cardboard boxes in trailer.
I used them to protect glass table tops!
Paul Cenac
Rating:
5.0
Customer did not leave a comment.
mary baskin
Rating:
5.0
Customer did not leave a comment.
Charles Fair
Rating:
5.0
The person whom took care of us was very polite and professional he also was very patient with us
Stephanie Irby
Rating:
5.0
The associate was very friendly and professional
leroy albert
Rating:
5.0
Customer service was excellent. Thank you!
Cassaundra Hayes
Rating:
4.0
Customer did not leave a comment.
Raven Dials
Rating:
5.0
Great experience and very convenient location
Warren Phillips
Rating:
5.0
The associate was very helpful in explaining all the necessary details and very professional
leroy albert
Rating:
5.0
Customer did not leave a comment.
Melissa Cashman
Rating:
3.0
Customer did not leave a comment.
Matthew Kinder
Rating:
5.0
My experience with U-Haul was nothing short of amazing! I genuinely enjoyed the ease of the Mobile pickup option. Hassle free! 1000000/10 ! Will definitely be returning
Sasha Lindsay
Rating:
5.0
Customer did not leave a comment.
William Lepre
Rating:
4.0
Customer did not leave a comment.
WILLIAM MURRILL
Rating:
5.0
Customer did not leave a comment.
Brian Miller
Rating:
5.0
Vehicle was ready at our time and was a value
EDNA CALDWELL
Rating:
4.0
Staff was helpful, courteous and on top of it.
Christina Watts
Rating:
3.0
Software was inefficient and difficult. This was compounded by a weak signal that isn’t U-Haul’s fault, but the lack of alternatives when the software wasn’t performing made checking the truck in a hassle.
MICHAEL LANDRY
Rating:
5.0
Immediate service upon return. Friendly staff and a safe location!!
BRYAN HANCOCK
Rating:
3.0
The girl who was accepting our uhaul started to talk about how we wanted to pay and I had to show her the receipt and how we already paid in full at the pickup location. Then the said the computer reset and she could see that. If the system could just be updated faster maybe?
Rachael Isom
Rating:
5.0
none
leroy albert
Rating:
5.0
Customer did not leave a comment.
KENNETH BOEHME
Rating:
2.0
Rats and mice got into my unit. They ruined alot of clothing. I had 2 units i moved out of one on the 5th and the second one on the 11th of this month and i just got a notice i needed to pay rent. The dead rats and mice we encounters were left in the wall way for days.
Cecilia Goodwin
|
Overall Experience
Rating:
5.0
Great service and staff.
Mark Guarisco
Rating:
2.0
It was very upsetting that the tenants where not made aware of the rodent infestation when it happened to be able to make needed arrangements for their belongings. I was not notified until I came to rent a U-Haul and move out. There was damage to a mounted deer head, handmade dream catcher, and not to mention everything from cloth furniture to clothes and other items had to be cleaned which endured a cost because of rodent feces and urine. The only solution we were given was be reimbursed 1 month's rental fees. You can be assured that did not cover the cost of the loss of the mounted deer head much less the cost to clean and wash all the furniture, clothes and etc. I was very disappointed at the handling of a situation that another tenant created, but we had to pay the price for.
Brandelyn Love
|
Overall Experience
Rating:
5.0
I can’t remember the name of the lovely man at the desk, but he was fantastic! Excellent customer service.
Olivia Lowman
Rating:
4.0
Dispatcher as best as I can call service attendant was helpful and made my experience easier
Brian Henshon
Rating:
5.0
Customer did not leave a comment.
Moesha Hendricks-Tabb
Rating:
5.0
Nothing very professional and knowledgeable
Norbert Zielonka
Rating:
5.0
Customer did not leave a comment.
Michael McDonald
Rating:
5.0
Customer did not leave a comment.
ELADIO ARENAS
Rating:
5.0
I've used Security Stor-All on 2 different occasions and wouldn't trust another facility. Good security, clean, inside units and staff on-site.
CYNDIE SAUCER
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Vance prindiville
Rating:
5.0
Customer did not leave a comment.
michael williams
Rating:
5.0
Customer did not leave a comment.
BOB SHERMAN
Rating:
5.0
Customer did not leave a comment.
Manuel Vallejos
Rating:
5.0
Customer did not leave a comment.
Latonya Holmes
Rating:
5.0
Great customer service, reliable representative made sure I had all the equipment I needed.
Sydne Thurmond
Rating:
5.0
Customer did not leave a comment.
Felicia Douglas
|
Overall Experience
Rating:
5.0
Security Stor-All was safe and convenient.The staff was always helpful and available.I highly recommend this facility.
Annie Hartley
|
Overall Experience
Rating:
5.0
Overall very satisfied with the rental and return process. Friendly staff made it quite easy to navigate the size truck, availability and blanket count needed. We will be back when a need arises.
Kind Regards,
Mrs. Parks
Charles Parks
Rating:
3.0
Customer did not leave a comment.
Jacquelyn Davis
Rating:
5.0
I will ALWAYS select this location. The gentleman who waited on me was Thea best. Most of all down to earth.
Elizar Rosier
Rating:
5.0
Customer did not leave a comment.
Stephanie Houston
Rating:
5.0
Customer did not leave a comment.
Dexter Hart
Rating:
5.0
The man who checked me in was very sweet. I enjoyed talking to him. The service I ordered from the uhaul site never showed to unload my truck and I had to do it myself. And the check in gentleman was very nice and understood.
Patricia Muldrow
Rating:
5.0
Customer did not leave a comment.
Walter PALMER
|
Overall Experience
Rating:
5.0
The customer service was GREAT!
Valencia Belle
Rating:
5.0
Your employee was amazing! Kind, considerate, helpful...definitely made the experience memorable. We will definitely rent from this facility in the future.
Samhmi Farkh
Rating:
5.0
Customer did not leave a comment.
Dwight Moore
Rating:
5.0
No issues . Good experience
Ernest McCormick
Rating:
5.0
Perfect rental
hardyryan Hodge
Rating:
5.0
Keep it up
Drew DEMBOSKI
Rating:
5.0
Rented a truck from this facility more than once. Different employees but always great customer service(which is rare these days). I do not have any suggestions because this is my preferred facility to use.🙂
Lachandra Bullard
Rating:
5.0
Customer did not leave a comment.
bassam alshakarchi
Rating:
5.0
Customer did not leave a comment.
Glenn Johnson
Rating:
1.0
Two thumbs down, nothing but lazy thugs at that location, with the exception of maybe a couple of the young ones who are probably only there, momentarily, I’m sure they’ve got bright futures ahead of them!
Brian Calhoun
Rating:
5.0
Nothing everything went smoothly and that made it very convenient for me. Very friendly staff with great prices!
Carole Powers
Rating:
5.0
Customer did not leave a comment.
Roxanne Bryant
Rating:
5.0
The fellow who checked me in was also friendly and professional. I was ready to go in less than 5 minutes. As I was having to wait for a ride, he stood outside and kept me company while I was waiting. Very much appreciated.
Alan Holder
Rating:
5.0
Have a nice day
ELADIO ARENAS
Rating:
5.0
Customer did not leave a comment.
Dennis Lowery
Rating:
5.0
Very nice people will use again
Travis Howley
Rating:
5.0
Nothing, Gary is the best.
Amanda Grace
Rating:
5.0
Thank you for making my transition convenient.
Kimberly Rea
Rating:
5.0
Always helpful staff. Always clean and neat. Never saw any signs of insects, rodents, etc Would recommend highly!!!!!!
LAURA FORD
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DUSTIN MUELLER
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Scott Lindsey
Rating:
1.0
My reservations were lost. I was charged more than quoted on my reservations and the equipment i needed to use to move was not available. Although the reservations were made in advance.
BRAYDEN CLIMAX
Rating:
5.0
Very helpful, check in was easy and painless very nice staff
George White
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
William Murrill
Rating:
4.0
Customer did not leave a comment.
gina bradley
Rating:
5.0
Very helpful and nice
TIFFANY WASHINGTON
Rating:
5.0
Customer did not leave a comment.
Jeffrey Showers
Rating:
5.0
Customer did not leave a comment.
Brian Seth Chandler
Rating:
5.0
The only issue we had was that it smelled like cigarettes and had to purchase an air freshener but otherwise the van was perfect for what we needed.
DAVID BIVIN
Rating:
5.0
Thank you
Maged Farag
Rating:
5.0
Awesome employee i got to deal with and meet! Fantastic service, great price! Keep up the good work! Could let customers keep furniture blankets though😁
Nancy Hairston
Rating:
5.0
I had a great customer service.
Maged Farag
Rating:
4.0
Customer did not leave a comment.
McGowin PATRICK
Rating:
5.0
Customer did not leave a comment.
Martin Dorsett
Rating:
4.0
Sales rep was well manner and very knowledgeable. Inside of building was clean.
Derrick Smith
Rating:
5.0
The young man that helped us did a first class job!
Joseph Galdis
Rating:
3.0
Only one person at shop, the computer did not work properly,
I returned the truck early and had to wait for person to return from lunch, there was no sign posted for time. When he came back I was not given any choice on how to pay, nor was I given any amount of how much my bill was, nor a receipt.
Bad way for any business to be run, especially one of ur size and reputation. If ur company is like this, I WILL NEVER USE U-HAUL AGAIN.
Forest Douglas
Forest Douglas
Rating:
5.0
Customer did not leave a comment.
Nan Sutherland
Rating:
2.0
I reserved a 15’ truck recently and decided to use the 24/7 process to ensure the seamless checkout service that was encouraged with your online process. On pickup day, I arrived at the location at my scheduled time (9am) and opened the app to check-in. Needless to say, the app told me “Looks like a piece of equipment has not been assigned for this reservation.” and that I would have to check with the on-site operator. At this point there were 2 customers inside already and by the time they finished it was an hour after my pickup time (10am). I was very frustrated because I already hired 2 guys for 3 hours each at $20/hr each to help me move my furniture . Now I’ve just lost an hour and I had to pay each of these guys for a wasted hour.
The part that was most disappointing was the inefficient computer system along with poor human communication between service desk and operators. There were at least 4-6 different transactions with person to person communication problems while I was sitting there. Just unbelievable. U-Haul must address this quickly in order to maintain a moderate reputation at the least. At this point, I will not use your services until drastic changes have been made.
Lastly, the gentleman who was dealing with all of there problems said he was filling in for the regular person but I must say that none these issues were his fault. In fact, he was calm and trying his best to make light of the dreadful situation.
My experience was indeed horrible and left a bad taste in my mouth unfortunately.
Regrettably,
JP
Juan Peasant
Rating:
5.0
Having my valuables in a nice clean climate controlled facility was of utmost importance to me. I couldn't have asked for anything better.
This facility should be the benchmark for others.
Terry Sack
|
Overall Experience
Rating:
5.0
Offer a variety of other vehicules for particular jobs.
ARLISS RAMIREZ-FLORES
Rating:
4.0
Return after hours was difficult
Charles Smith
Rating:
5.0
Customer did not leave a comment.
Joseph Galdis
Rating:
5.0
Everything was good I just think it needs a outside unit it would be more better easy access
Leila Rhoden
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
TIMOTHY WHITTEMORE
Rating:
4.0
Customer did not leave a comment.
Gale Babineaux
Rating:
1.0
Over charged to the max
Charmaine Fields
Rating:
4.0
Customer did not leave a comment.
PHILIP HAYNES
Rating:
5.0
HORRIBLE Customer service at time of move-out. I spoke with the facility Manager in person on Sat 8/28 regarding anticipated move-out as hurricane Ida was scheduled to make landfall that evening. I was told that I had a 5 day grace period to evacuate the unit. I call the facility AND the corporate customer service line on Mon 8/30. I was reassured by the site manager and by the corporate customer service agent of the 5 day grace period. When I went to evacuate the unit, I was told by the manager that he had been mistaken regarding the 5 days and that he couldn't move me out with a 'balance due'. I called the corporate customer service line again after leaving the facility. After being given the run-around and a bogus CORPORATE phone number, I was placed on hold for over an hour and finally hung up on. For future storage needs, I will DEFINITELY take my business elsewhere and encourage all of my family, friends, and colleagues to do the same. 😞
Shyoki Moore
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JAMES MARSHALL
Rating:
5.0
Customer did not leave a comment.
CRAIG COVERT
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sharon Meier
|
Overall Experience
Rating:
5.0
Wonderful experience would definitely use storage again.
Fannie Battles
|
Overall Experience
Rating:
5.0
Great storage place
NED BAGGETT
|
Overall Experience
Rating:
5.0
Staff was always friendly and helpful. Would highly recommend!
Rebecca Burnett
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JANKA VANKO
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ROBERT BLINDAUER
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jasmine Thompson
|
Overall Experience
Rating:
5.0
Had an easy transition. All questions were answered in a professional manner. Will refer other to your establishment.
Rosie Nettles
|
Reservation
Rating:
5.0
Clean facility. Very accommodating
Landon Church
|
Reservation
Rating:
5.0
Tracy was very helpful when renting the climate controlled space. The area was clean and cool. I specifically like the fact that security cameras are used and that access is limited to 7 AM to 7 PM.
JOHN COX
|
Reservation
Rating:
4.0
I placed my reservation online for a storage unit with same day move in, they had exactly what I needed at a reasonable price. Great customer service, would reccomend them for all your storage needs.
Michelle Reed
|
Reservation
Rating:
5.0
Excellent customer service by Jordan!
Lisa Bourne
|
Reservation
Rating:
5.0
Excellent customer service
Darnisha Adams
|
Reservation
Rating:
5.0
I'm satisfied
CHARLES NOSEWORTHY
|
Overall Experience
Rating:
5.0
I have used this facility on and off for years! Love the climate controlled environment.
MICHELLE vance
|
Overall Experience
Rating:
5.0
The facility is clean and orderly. Entry is easy and accessible.
Robert Spotswood
|
Reservation
Rating:
5.0
The atmosphere and the people are so friendly & nice especially Mr.Chuck and the lady ( sorry I forgot her name) but she handle everything for us, when Mr.Chuck was out of the office. Thank you !!!
LECONYA JACKSON
|
Overall Experience
Rating:
5.0
Never had a problem in the 9 years I used them and all staff were helpful and pleasant.
REBECCA BARNES
|
Overall Experience
Rating:
5.0
Solid experience, easy to work with.all staff easy to work with
CHARLES MILLER
|
Overall Experience
Rating:
4.0
The agent at the check in was very helpful. However, the discounted special that I applied for was misleading and I was disappointed by that.
Kim Nathan
|
Reservation
Rating:
2.0
Decided not to rent because agent says they don`t honor online guidelines or deposits! Not happy!!!
Privacy Request
|
First Impressions
Rating:
4.0
very friendly, good folks to deal with
Privacy Request
|
First Impressions
Rating:
5.0
Attendant was very nice and helpful.
Privacy Request
|
First Impressions
Rating:
5.0
Chuck was prompt courteous and flexible. Above all else he was very friendly!! I would definitely do business with him again.
Privacy Request
|
First Impressions
Rating:
5.0
Friendly customer service. Secure location.
Privacy Request
|
First Impressions
Rating:
5.0
Quick and easy process. Super friendly staff. Thank you Chuck! He evn offered his personal cell in case I had any problems. Definitely will use again !
Privacy Request
|
First Impressions
Rating:
3.0
Large clean storage unit, perfect for my needs, hours are clearly posted. Don`t like that they dont send out monthly invoices/payment reminders but like everything else about the facility.
Privacy Request
|
First Impressions
Rating:
2.0
You only access storage unit when the office is open
Privacy Request
|
First Impressions
Rating:
2.0
The staff needed a better working knowledge of the method of reserving a unit via the internet. Clearly the worker did not understand how to access and hold a reservation via this method.
Privacy Request
|
First Impressions
Rating:
4.0
This is a very nice facility. It`s very clean, well lit, and had a freindly customer assistant.