Customer Reviews for Security Stor All
(U-Haul Neighborhood Dealer)

388 reviews

4175 Government Blvd   Mobile, AL 36693

(251) 602-5857

Location Hours

  • Mon-Fri: 8:30 am - 5:30 pm
  • Sat: 8:30 am - 2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(251) 602-5857

4175 Government Blvd
Mobile, AL 36693

Services at this Location:

Location Hours

  • Mon-Fri: 8:30 am - 5:30 pm
  • Sat: 8:30 am - 2 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Joseph G. 
Rating:
5.0

Everything was good I just think it needs a outside unit it would be more better easy access

Leila R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY W. 
Rating:
4.0

Customer did not leave a comment.

Gale B. 
Rating:
1.0

Over charged to the max

Charmaine F. 
Rating:
4.0

Customer did not leave a comment.

PHILIP H. 
Rating:
5.0

HORRIBLE Customer service at time of move-out. I spoke with the facility Manager in person on Sat 8/28 regarding anticipated move-out as hurricane Ida was scheduled to make landfall that evening. I was told that I had a 5 day grace period to evacuate the unit. I call the facility AND the corporate customer service line on Mon 8/30. I was reassured by the site manager and by the corporate customer service agent of the 5 day grace period. When I went to evacuate the unit, I was told by the manager that he had been mistaken regarding the 5 days and that he couldn't move me out with a 'balance due'. I called the corporate customer service line again after leaving the facility. After being given the run-around and a bogus CORPORATE phone number, I was placed on hold for over an hour and finally hung up on. For future storage needs, I will DEFINITELY take my business elsewhere and encourage all of my family, friends, and colleagues to do the same. 😞

Shyoki M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMES M. 
Rating:
5.0

Customer did not leave a comment.

Sydra B. 
Rating:
4.0

For the 2nd time in several months, your system accepted my reservation for a truck only to be called two days prior and told there is no truck available. I had to resort to a trailer

Thomas M. 
Rating:
4.0

Have dolly available.

NAOMI B. 
Rating:
3.0

I made a reservation several days in advance. I check my reservation about 30 Pryor to pick up. Got to pick up location at the schedule time. The could not find my reservation and then I got a call that my pick up locations had changed. This put me close to an hour behind schedule.

James L. 
Rating:
3.0

The promised equipment was not available when I picked up my reserved rental. I had to go to Lowes and purchase furniture equipment so I could complete my move. I also did not receive the $50 reimbursement for not having the promised equipment.

PAUL C. 
Rating:
4.0

Accept bank debit cards like you once did.

Reginald M. 
Rating:
5.0

Customer did not leave a comment.

CRAIG C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sharon M.  |  Overall Experience 
Rating:
5.0

Just a general comment on the trucks themselves. They are absolutely awful. No cruise control, no power locks, windows or anything. The noise inside the cabin while driving was atrocious. The truck felt like it had no power at all. It is insane that y'all charge so much for such a basic truck.

Matthew R. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Customer did not leave a comment.

Meredith H. 
Rating:
5.0

Customer did not leave a comment.

THOMAS W. 
Rating:
4.0

Truck had wadded up paper napkins or Kleenex on the floor and smelled like cigarette smoke

ELEANOR S. 
Rating:
3.0

The truck I rented the transmission sounded like it didn't want to shift in gear

MARCUS A. 
Rating:
5.0

Very nice person was there very helpful and nice

CRYSTAL W. 
Rating:
5.0

You might put a QR code at the lock box that would take the user directly to the check-in site on your website. Otherwise was very pleased.

Kelvin S. 
Rating:
4.0

Customer did not leave a comment.

Austin J. 
Rating:
5.0

Customer did not leave a comment.

DARYL M. 
Rating:
5.0

Wonderful experience would definitely use storage again.

Fannie B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MATTHEW M. 
Rating:
3.0

Customer did not leave a comment.

MICHAEL D. 
Rating:
5.0

Great customer service!!

PAUL N. 
Rating:
5.0

Very friendly staff

BRANDON H. 
Rating:
5.0

Good experience. I don't see much that could be improved.

Kirk S. 
Rating:
5.0

Great storage place

NED B.  |  Overall Experience 
Rating:
2.0

Person I turned vehicle into was very rude. Also charged $2.12 for fuel and we made sure fuel level was correct. Only found out when I received the email with the charge.

SHARON M. 
Rating:
3.0

Customer did not leave a comment.

TARIQ H. 
Rating:
5.0

Customer did not leave a comment.

Joseph G. 
Rating:
3.0

Probably, but I do not recommend the 24/7 and the trucks gas meter was was less than a half tank

Sharron B. 
Rating:
5.0

Staff was always friendly and helpful. Would highly recommend!

Rebecca B.  |  Overall Experience 
Rating:
5.0

kim was awesome!

LESLIE A. 
Rating:
5.0

Customer did not leave a comment.

JANKA V.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Alan H. 
Rating:
3.0

Customer did not leave a comment.

Bradley J. 
Rating:
5.0

Customer did not leave a comment.

Terry H. 
Rating:
5.0

Customer did not leave a comment.

Brittany W. 
Rating:
5.0

I have used this location in the past, and will in the future. IMPROVEMENT: Stay open later in the day. Thank you.

Laura F. 
Rating:
5.0

Clerk was very professional and nice, enjoyed the whole experience.

Judge M. 
Rating:
5.0

Customer did not leave a comment.

ROBERT B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TErri S. 
Rating:
5.0

Customer did not leave a comment.

Jasmine T.  |  Overall Experience 
Rating:
3.0

The van was not clean when I picked it up. Which did not interfere with my need. I did blow the van out with a blower before returning it. It was a very easy to handle vehicle. Easy pick up and return location.

ANITA H. 
Rating:
5.0

It was early and she was just checking everything in and I needed the truck asap so I took it as is.But the overall experience was great.It was early Monday morning.

Linda K. 
Rating:
5.0

I prefer the 4175 Government Blvd location as the equipment always seems to be cleaner and in better repair.

Debra S. 
Rating:
3.0

Customer did not leave a comment.

Kristin S. 
Rating:
5.0

The online pickup was terrible and took an excessive amount of time. I was automatically set up for insurance which after reading what it covered I did not want it. When I went to enter fuel and mileage I was kicked out completely and prompted to start all over again. I just took a photo of the readings on the dashboard. Renee was excellent and very helpful in the ordering of the truck. The online portal was not.

Elizabeth A. 
Rating:
4.0

Customer did not leave a comment.

Richard S. 
Rating:
4.0

Customer did not leave a comment.

Terence K. 
Rating:
5.0

Customer did not leave a comment.

rick E. 
Rating:
5.0

Customer did not leave a comment.

Amelia M. 
Rating:
5.0

Customer did not leave a comment.

Calvin U. 
Rating:
5.0

Customer did not leave a comment.

Jalisa M. 
Rating:
5.0

Customer did not leave a comment.

MARIUS S. 
Rating:
5.0

Customer did not leave a comment.

john L. 
Rating:
5.0

Easy return. Did it all on the App and dropped off keys.

David M. 
Rating:
5.0

Customer did not leave a comment.

Ryan H. 
Rating:
5.0

Customer did not leave a comment.

Debra S. 
Rating:
5.0

Yes I did and a friend rented it Friday

Joey H. 
Rating:
5.0

Customer did not leave a comment.

Shatay A. 
Rating:
5.0

Customer did not leave a comment.

Stanley P. 
Rating:
5.0

Customer did not leave a comment.

ALAN H. 
Rating:
5.0

Great service tks very much Jim Hartley

Jim H. 
Rating:
1.0

The receptionist was very rude an unprofessional. She was talking to me like I didn't have any common sense.

cedcreon W. 
Rating:
3.0

There a huge gash in right rear tire that made the truck drive rough. Also, the air was not functioning well it would go from cool to blowing hot air. I had to keep turning it off and on

Ruth H. 
Rating:
5.0

Awesome help!

KELLY T. 
Rating:
3.0

If you are given a reservation confirmation with location, the vehicle should be there. I should not have had to drive across town to pick up without compensation!

Mary Y. 
Rating:
3.0

Truck smelled like smoke but other than that was fine. Employee should be wearing a mask.

Cynthia S. 
Rating:
5.0

Customer did not leave a comment.

John D. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey C. 
Rating:
4.0

Customer did not leave a comment.

Matthew B. 
Rating:
3.0

Check in was quick and efficient.

Matthew Z. 
Rating:
5.0

Customer did not leave a comment.

David A. 
Rating:
4.0

Customer did not leave a comment.

Eric D. 
Rating:
4.0

Customer did not leave a comment.

Michael B. 
Rating:
1.0

I was charged 20dollars for an after hour fee. This is a fee that they collect for not doing nothing. Ridiculous charge. Also, the cable attaching the electrical wires to my vehicle had been patched with electrical tape. Shoddy.

Ilene B. 
Rating:
5.0

My representative was very nice and professional. I would recommend uhaul to all my friends and family. Thank you

Nicholas T. 
Rating:
4.0

The van was great! Just had bird poop on it. The Uhaul app sucks. Kept sending me to recheck out the van. On site representatives are OUTSTANDING!!

Timothy G. 
Rating:
5.0

Customer did not leave a comment.

David T. 
Rating:
5.0

Customer did not leave a comment.

SHENEKA B. 
Rating:
5.0

Customer did not leave a comment.

Gary B. 
Rating:
5.0

Customer did not leave a comment.

quinton B. 
Rating:
2.0

I was overcharged for mileage and safe move insurance which I declined and signed a waiver acknowledging I declined it. While Mike made things right but it is ridiculous to be blatantly over charged without explanation.

John Y. 
Rating:
5.0

Customer did not leave a comment.

Ronald G. 
Rating:
1.0

Employee was rude, closed the store and left us in parking lot we had to drive to another u haul place to get the right plug!

Brandie B. 
Rating:
5.0

The sale representative, very kind and helpful

Ishola P. 
Rating:
3.0

Make sure you know the customer understands the charges

Madelyn D. 
Rating:
5.0

Great customer service!

Kattye M. 
Rating:
5.0

Keep do what you do thank you, I will come again.

Suzanne H. 
Rating:
1.0

I'm never coming there again

Quentin A. 
Rating:
4.0

update sytem capicity so doesnt slow down during busy end of month periods

Larry H. 
Rating:
5.0

Customer did not leave a comment.

Larry M. 
Rating:
1.0

I was overcharged not once but TWICE. I don't know if the workers here need extra training or if they are not competent to do the job. I had a very simple 10 hour rental that turned out to cost me over $350 plus overdraft fees. I will never use this location again and WILL NOT recommend anyone else use them.

shauna H. 
Rating:
5.0

Customer did not leave a comment.

Lloyd J. 
Rating:
5.0

Stay the course

Eddie W. 
Rating:
5.0

Customer did not leave a comment.

Patrice H. 
Rating:
5.0

Customer did not leave a comment.

therresitta H. 
Rating:
5.0

Customer did not leave a comment.

Gary T. 
Rating:
4.0

Customer did not leave a comment.

john D. 
Rating:
3.0

Newer & Cleaner equipment! A Truck That Dosent sound like it's going To break down any minute! However The Customer Service Was Great!

rose G. 
Rating:
5.0

Customer did not leave a comment.

Bonnie N. 
Rating:
5.0

Customer did not leave a comment.

Mary L. 
Rating:
5.0

Customer did not leave a comment.

Greg M. 
Rating:
5.0

Excellent customer service by Jordan!

Lisa B.  |  Reservation 
Rating:
4.0

The agent at the check in was very helpful. However, the discounted special that I applied for was misleading and I was disappointed by that.

Kim N.  |  Reservation 
No reviews have been submitted for this location.

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