Customer Reviews for Selam Cafe LLC
(U-Haul Neighborhood Dealer)

14 reviews

902 Alabama Dr Ste 106   Herndon, VA 20170

(571) 449-8667

Location Hours

  • Mon-Sun: 9 am - 9 pm

Services at this Location:

Contact Us

(571) 449-8667

902 Alabama Dr Ste 106
Herndon, VA 20170

Services at this Location:

Location Hours

  • Mon-Sun: 9 am - 9 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

At first, the person at the counter said this location is no longer accepting drop-offs. I believe this location needs to be removed as a drop-off option

Stephen S. 
Rating:
1.0

Most horrible experience, lack of understanding the online system, made me wait over 40 minutes until I had to call 800#. He is a learner lazy to any extent. Not customer focused. He did not shake the trailer ti ensure it was well tightened. My last surprised came while returning the equipment on 6th Jan. The gentleman here noticed a dangerous way to connect the tow hitch which was not tightened and remained loose throughout the journey 1500 miles. He commented I was lucky to have made it all the way to destination with no incident. Uhaul should be careful and avoid weak links in the system. You may check and verify with destination management. A customer is not an expert and relies highly on your system and trained man power, when it comes to safety of the unit being towed/secured reliable connect.

Sudheesh T. 
Rating:
1.0

I returned the truck with more than a quarter tank as was dispatched. The $30 fee for returning with less than a quarter tank and 4 gallons of fuel. These costs have doubled the charges for my 4 hrs and 30 miles of in-town driving. If the location does not remove the fees I will dispute the charges with my credit card.

Kevin B. 
Rating:
3.0

Didn't have all the pads we ordered.

James W. 
Rating:
1.0

Have professional staff that knows what they are doing and can explain how to safely install the trailers.

Daniele L. 
Rating:
4.0

Customer did not leave a comment.

Francis O. 
Rating:
2.0

Terrible experience !

Shane A. 
Rating:
5.0

Customer did not leave a comment.

OSCAR Z. 
Rating:
4.0

I had changed drop off locations and requested additional mileage be put on the contract. This was requested the day before I picked up the truck. The individual on the phone said he had changed the mileage to 205 or 215 miles, and the person that checked me in at Salem had confirmed that (at least she was pretty sure she saw that the mileage was 200•. But i later found the mileage was never changed. So I was charged for extra miles. Also, I received the truck with slightly more than half a tank of gas. I thought you had ti return them full. I returned it full, or very close to full.. There didn't seem to be clear instructions on what to do, so I just filled it ti avoid any issues. To fill the tank cost over $100. Im okay about the gas difference, but I think I should receive my money back for $26(?) I was charged for extra miles. The truck ran well though, and the additional supplies I requested were all provided, so that part was great. And although disappointed my original reservation was not filled, I was happy with the truck I did get, as well as, with the service and location where I picked it up.

Will C. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL T. 
Rating:
4.0

Customer did not leave a comment.

YOUSSEF A. 
Rating:
3.0

Staff had trouble making booking but did their very best.

Andrew H. 
Rating:
3.0

Customer did not leave a comment.

Dan K. 
Rating:
3.0

The clerk assisting me, while not knowledgeable (it was a slow Sunday afternoon) but she was very helpful and we figured it out. I will definitely use Selam Cafe again.

Don S. 
No reviews have been submitted for this location.

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