Customer Reviews for Self Serve Lumber Co

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Self Serve Lumber Co

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Mohamed A. on

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The truck exterior and the box were not clean and mud stains were everywhere

Douglas B. on

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Customer did not leave a comment.

Kenneth H. on

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Elizabeth H. on

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I didnt realize the pads and dolly was a rate per day. Thought it was a set rate. Only thing i would make clear to people for future use. And thanks to the guys for being nice about us keeping it too long.

Brad A. on

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Maybe more equipment available

Amber C. on

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First when I arrived I had to wait 45min till I was able to even go out and look at the trailer then once we went out to connect the trailer they guy couldn’t even lift the trailer so I had to help him and it was very heavy then I was told to click on the link that they txted me so I could take pics of the trailer but I only had 15 min to do that and I couldn’t even open the link it kept saying the server was not responding. after hooking up the trailer he just left and had to go and help some other people and had this younger kids checking the lights to make sure they all worked and he said all was good that when I finished taking my pictures I was all set to go well while taking pictures of the trailer I opened it up and there was still stuff left in the trailer! After I left and used the trailer I came back to drop it off and the same manager bob was there and no one else to help him get the trailer off so again I had to help him bc he couldn’t get it I don’t think that’s right to have your customers have to lift a trailer and I also don’t think it’s a good thing to have a manager swearing about a company and saying that he hates going to another location that has U-Haul and he would rather be anywhere else and he also said that he worked at a location his location but they use Penske and he likes them way more and that he’s told them they could get more business if they got trailers bc there are so many issues with U-Haul. I understand people have pros and cons of places but when you working for one you don’t go off to customers bad mouthing them saying how horrible they are that’s not ok! I’m sorry this is so long but someone needed to know what happened!

Jeff T. on

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Jeff T. on

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Garrold D. on

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Check to see if furniture blankets are available, dont make excuses to customer.

Robert D. on

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Dan D. on

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Craig T. on

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Fredrick E. on

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The truck had a dent in the side that the guy tried blaming on us. He recorded the wrong start milage and charged us for 20 extra miles and tried charging me for an extra day when I only had it for 24 hours and it was reserved for 24 hours. He never did an inspection on the truck with us in the beginning then tried saying we damaged the truck. Worst experience with uhaul ever!

John M. on

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Only issue is it appears your software is not friendly. Brian was excellent but saw experienced his frustration. Took him about 45 minutes to get me through. Experienced similar frustration about ten days earlier in Oxford location, but not quite as bad. Seemed to be a software issue with my towing vehicle which is just an 04 Chevrolet 1500 Silverado. That vehicle should just prefill...

Melanie L R. on

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Update computer

john k. on

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Hanan H. on

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Tim T. on

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ANTHONY T. on

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Barb D. on

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Everything went as scheduled. The guys in Durand took great care of us. Using the big truck was the way to go. Thank you so much. Would refer the Durand location to anyone.

Todd S. on

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Lisa S. on

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It took me forever to find the drop/key box as it was dark when I returned the uhaul and there was no instructions on my paperwork as where the box was. Not to mention I was billed for gas that I didnt owe and then billed for one thing left in the back of the uhaul.

luella g. on

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Great customer service

christine m. on

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This location is new to the uhaul business so it too a few minutes longer than usual. But the gentleman helping us was obviously trying to do his best & friendly. I would use them again.

mark w. on

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Customer did not leave a comment.

Blaine G. on

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make it cheaper

dan D. on

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Great helpful and courteous easy rental and returns.

douglas d. on

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David S. on

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