Customer Reviews for Self Serve Lumber Co
(U-Haul Neighborhood Dealer)

63 reviews

6048 E Marlette St   Marlette, MI 48453

(989) 635-0926

Location Hours

  • Mon-Fri: 8 am - 4 pm
  • Sat: 9:30 am - 4 pm
  • Sun: 10:30 am - 3 pm

Services at this Location:

Contact Us

(989) 635-0926

6048 E Marlette St
Marlette, MI 48453

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 4 pm
  • Sat: 9:30 am - 4 pm
  • Sun: 10:30 am - 3 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

RAYMONDGEORGE S. 
Rating:
5.0

Customer did not leave a comment.

Philip K. 
Rating:
5.0

Customer did not leave a comment.

Jeremiah J. 
Rating:
5.0

Customer did not leave a comment.

Brian B. 
Rating:
5.0

Customer did not leave a comment.

JOHN ALDEN F. 
Rating:
5.0

Customer did not leave a comment.

Dennis D. 
Rating:
5.0

Excellent service. Friendly, helpful, professional. Best Uhaul experience I've ever had~

Laurie F. 
Rating:
5.0

Customer did not leave a comment.

Brian H. 
Rating:
5.0

Clean inside of vehicle and make customers refill with fuel after use

Dan C. 
Rating:
5.0

I rented two 26ft trucks and operated fine. However when I had to keep them longer, U-Haul charged not only the daily rental fee but also the insurance fee that I signed up for to protect the trucks during the trip. I asked them to stop charging that fee, which was about $13 a day, and they would not stop doing that even though the trucks were just parked.

JOSEPH G. 
Rating:
5.0

Customer did not leave a comment.

Joseph G. 
Rating:
5.0

Perfectly smooth rental, the gentleman that helped us was awesome! I will recommend this location and do not have any comments to improve service as it was great!

Michael L. 
Rating:
5.0

Customer did not leave a comment.

David V. 
Rating:
5.0

Customer did not leave a comment.

Linda V. 
Rating:
5.0

Customer did not leave a comment.

Patricia C. 
Rating:
3.0

Did not receive appliance dolly or furniture pads and the online process went smooth but is to much hassle

Donald K. 
Rating:
5.0

Nothing!! Quick and easy process and the young man that helped me was very professional..

EVERETTE S. 
Rating:
5.0

Customer did not leave a comment.

Patrick S. 
Rating:
5.0

Customer did not leave a comment.

Patty M. 
Rating:
5.0

Nothing equipment was in good clean condition good people to answer all my questions

dean V. 
Rating:
5.0

Customer did not leave a comment.

Wayne B. 
Rating:
5.0

A GOOD PLACE TO DEAL WITH NOT AS NICE AS THE ONE THAT USED TO BE IN SANDUSKY BUT I WILL GO BACK THERE FOR MY NEXT RENTAL

Anthony K. 
Rating:
5.0

Nothing keep up the good work

Johnny C. 
Rating:
5.0

Customer did not leave a comment.

James A. 
Rating:
4.0

Customer did not leave a comment.

Jed H. 
Rating:
4.0

Customer did not leave a comment.

Kyle C. 
Rating:
5.0

Customer did not leave a comment.

Rachel H. 
Rating:
5.0

Easy peasy...check in and drop off.

John F. 
Rating:
5.0

Customer did not leave a comment.

Dannie S. 
Rating:
5.0

Customer did not leave a comment.

cari D. 
Rating:
5.0

I am still waiting on a response from UHaul corporate on a problem I had with a previous rental. Matt Drake mdrake@kingstonk12.org cell 810 841 2448.

Matthew D. 
Rating:
5.0

Good, clean location. Great service. No problems. I will rent again.

Paul V. 
Rating:
5.0

Not a thing

bruce H. 
Rating:
3.0

I put in more than a half tank and that was put down right at half tank. Got a call later in the evening I went over mileage impossible 64 miles is what was told to us.. this is a horrible experience.. never again with uhaul.. I wouldn't do buisness with racist people

Andrea S. 
Rating:
5.0

Customer did not leave a comment.

Matt F. 
Rating:
5.0

I rented an open trailer with a ramp to switch lawn tractors with my Mother. The trailer worked great! The check in and check out was easy.

Frances H. 
Rating:
4.0

Customer did not leave a comment.

vance W. 
Rating:
5.0

Customer did not leave a comment.

Craig Z. 
Rating:
2.0

Customer did not leave a comment.

Andrea S. 
Rating:
4.0

Very friendly, easy pickup

David M. 
Rating:
5.0

Do you interior of the truck was smoked in there was a cigarette butt and soft drink lid in the interior floor was not swept out smelled bad had to wipe the interior down before we got in also was charged 100 miles more after they had agreed to give us 400 and was told that the U-Haul rep drop the truck off the managers apologized for everything

larry W. 
Rating:
5.0

Customer did not leave a comment.

joshua L. 
Rating:
5.0

Customer did not leave a comment.

Andrea S. 
Rating:
5.0

Customer did not leave a comment.

Suzette H. 
Rating:
5.0

Great staff with excellent customer service. Top Notch!

Doug R. 
Rating:
5.0

Very helpful, and was able to assist with letting us rent a car hauler since the tow Dollie was not in yet for the same price as the tow Dollie. In the future if we should need anything else I will be back.

Sheryl A. 
Rating:
5.0

Beyond excellent service

Jane G. 
Rating:
5.0

Allow photo uploads from phone gallery or note to not return keys until after return process is completed.

Kimberly G. 
Rating:
5.0

Customer did not leave a comment.

Jane G. 
Rating:
5.0

Customer did not leave a comment.

Bob Y. 
Rating:
5.0

Customer did not leave a comment.

margaret L. 
Rating:
5.0

Customer did not leave a comment.

Joseph D. 
Rating:
5.0

Customer did not leave a comment.

Jane G. 
Rating:
4.0

Customer did not leave a comment.

Megan F. 
Rating:
5.0

Customer did not leave a comment.

kenny G. 
Rating:
5.0

Customer did not leave a comment.

William W. 
Rating:
5.0

Customer did not leave a comment.

JACE S. 
Rating:
4.0

felt as though the pricing for a small open trailer with no brakes was out of what I would expect a small box trailer was 14.00 a day while the 8 foot open is 24,00 a day,SAY WHAT? I feel as though the pricing should be the same for the small tow-behind units.other than that the equipment was in great shape towed well with the small load I had. PLEASE reconsider the pricing of those units . thank you.

Raymond M. 
Rating:
5.0

Customer did not leave a comment.

linda W. 
Rating:
4.0

The truck was iced over so the door was frozen shut. The associate said that he was going inside to get a mallet and he never came back out. Didn't realize that he was the only one working. I went in to grab the mallet but my husband was able to get the door unstuck. Otherwise everything was great.

Marianne S. 
Rating:
5.0

Customer did not leave a comment.

SANDRA W. 
Rating:
5.0

Trailer did not have a jack , too heavy to lift off hitch. After much effort of 3 people trying to lift it, we had to use the jack of our truck to get the hitch removed. I have never had this experience renting other trailers.

Luann D. 
Rating:
3.0

The equipment needs to be checked before renting. The tail lights did not work and we spent most of the morning of our departure locating a different trailer.

charlotte T. 
No reviews have been submitted for this location.

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