Customer Reviews for Self Storage of Andover

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Self Storage of Andover

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Daryn L. on

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dan S. on

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kim W. on

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The owner gave me excellent customer service. Tm Wagner

Nathan F. on

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They called to confirm a couple days in advance. No surprises and very helpful!!

becca R. on

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Susan H. on

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Mark G. on

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Phoebe O. on

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Arthur E. on

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The owner of the drop off location made all the difference and kept me as a customer of Uhaul.

Gary H. on

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Your app did not work. I was on hold for 30 minutes the night before trying to get it set up so we could pick up our truck at 8:00 a.m. the next morning. When we got there at 8:00 a.m. the nor the website was working. The manager finally came in 30 minutes later so we were an hour late getting started. Very frustrating!!!

william S. on

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Lots of people need you halls at a moments notice in an emergency it would be nice to have a way to rent a truck in the middle of the night or on a Sunday if needed example if you know it's going to flood on a Sunday and you need to pack up and save what you can

Annette U. on

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The customer service was great! I got my questions answered and staff was very caring and helpful. Thank You

Thurman B. on

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Linda G. on

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ken F. on

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Laura M. on

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Drop off went smoothly, very simple process, and convenient location. The staff was extremely friendly. Will rent from there in future.

Nicholas T. on

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Great location. Easy to drop vehicle off after hours.

Bobbie B. on

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daniel G. on

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kim V. on

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My first experience and it was excellent.

Stan K. on

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Very hard to find. No signage out front that this was a U-Haul location.

gina M. on

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janelle E. on

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michael H. on

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Ramona P. on

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The lady was very helpful there— very accommodating. She said I would get an email as to where to pick up the truck. The email said to pick it up in Wichita , but the time was 1030, so I called to see if I could pick it up earlier. He said 1000 would work. So we are just getting ready to leave town and I get a phone call from Andover saying I’m late to get the truck—she said the truck is with her in Andover, so I told her about the email to go to Wichita , but she said to pick it up from her—on the way, a call center person said we were late for the Andover pick up ( which was to be at 0900), so I explained to her also about the email. Okay got that sorted out. Then my kids had to unpack my truck as I had to leave Phoenix 4 hours after I got there as my father was trying to die back in Kansas. I had to rent out another uhaul storage room and the first man in Goodyear said I couldn’t do it over the phone as there were only a few units in that size left—so he passed me to the call center—southern accent lady, wonderful gal- well I was in the middle of nowhere Kansas and just as we were finishing things, we got disconnected. So, my kids are in Arizona trying to empty the truck—I even gave the guy the exact unit number, that I got arranged over the phone!—FINALLY we got through to him! Lord have mercy, I thought we’d never get through to him.

Charles G. on

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I have rented from this location in the past. You cannot ask for anyone more pleasant than Susan.

Greg R. on

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Helpful

Chris M. on

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Above and beyond to make it easy.

Terry W. on

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brian T. on

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Great friendly service!!

Steven P. on

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