My pickup was amazing and the team members were very helpful. I will absolutely recommend this location. I had a wonderful experience.NATESHA J.
Customer Reviews for Self Storage One Middle River
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I wish all locations could have a Candice in there office. She always helps me out with reservations, if equipment is unavailable she'll call and let me know they don't have it available. She's such a wonderful and pleasant individual who takes initiative for her customers. Thank you!Joy G.
I am very pleased with the service, the cleanliness and the ease of renting both the U-Haul and the storage unit. I must commend Candice who took care of my entire service needs with this U-Haul. She is an impeccable employee and a rare find in the service field these days. Candice treated me with concern, respect and was the utmost professional. This is reflected and compared with other facilities I have used in the past as being the best. Candice is an integral part of your corporation. Thank you.PRISCILLA K.
Customer did not leave a comment.ERIC J.
Customer did not leave a comment.James J.
Customer did not leave a comment.JOSEPH T.
Nothing this location always has what I need available!JOY G.
Customer did not leave a comment.Christine G.
Customer did not leave a comment.MIKI J.
Customer did not leave a comment.CHRISTOPHER C.
Customer did not leave a comment.sajag P.
that cash would be acceptedVINCENT G.
Coustomer Service was excellent, very helpful and went out of there way to make everything easy and fast .JOSEPH B.
Representative at desk was extremely polite and helpfulCAROLYN D.
The staff were very friendly and kind.Anthony L.
Customer did not leave a comment.JACKLINE W.
My only recommendation is directed towards uhaul general reservations, this comment is not directed towards the service rep at middle river uhaul location. Calling to schedule a reservation, reservation I discovered are not guaranteed, as I found out when I went to pick up the 15' truck I had reserved! My reserved truck was NOT there and ready, HUGE inconvenience. My reservation apparently was scheduled behind a drop off return...hence the no guarantee...which my phone scheduler failed to mention. Put me in quite a bind as I had very small window of time to work with. It would be better customer service to only reserve vehicle that are physically there and ready to go!!!!Stacy M.
Customer did not leave a comment.James S.
Not a thing. Smooth and easy, thank youLisa T.
I had to park in the handicap spot because another person dropping off their truck took up two spaces. And the spaces were barely big enough for your Van's. Do not recomend this spot for anything bigger than a 12ft truckJane B.
The staff was amazing and very helpful. Great customer service is what bring people back a d make great recommendations. thank youWANDA S.
Had an amazing experience at this location they accommodated all my needs. The staff were very friendly and answered any questions I had! After driving 18hrs with no breaks it was nice to have everything taken care of with no hassel or stress.anthony H.
I did not receive the dolly I requested. I wrote a comment about it and was still charged. I would like a refund please. The truck it self was sub par, old and outdated, although clean. The mirrors had to be adjusted manually and did not properly adjust to my liking. I had a blind spit on my right side that could have been prevented if the mirrors worked right.Jade O.
Customer did not leave a comment.Kelly C.
Customer did not leave a comment.Ronald B.
Check in and out was a breeze thanks to the courteous ladies in the front office .Suzanne L.
Customer did not leave a comment.JOY G G.
Customer did not leave a comment.Johnson J.
I called before placing my online reservation and talked to Candice. She was very knowledgeable and thoroughly answered all of my questions. She was also working when I picked up at uhaul. Very friendly, great customer service.TRACI M.
Customer did not leave a comment.Michael P.
The on-line pick-up was very challenging. We had to get help from the corporate office. The representative was very competent, and walked us through the process on a step-by-step basis. I wonder if you can create a â€œtestâ€ pick-up the first time renters could review in advance so they know what to expect when they do the actual pick-up. When we returned the rental, the clerk was very pleasant, competent, and helpful.Thomas H.
Customer did not leave a comment.Joy G.
Customer did not leave a comment.Rosa H.
I am very sorry to have to say this I have reserved a U-Haul from this location a few times and never had any issues always go of the gas tank but this one particular time I return the U-Haul on a full take as well and they charged me $7 and some change for gas when I asked the lady that logged the U-Haul began to take a picture and let me see what the gas tank was on because she notified me the U-Haul was still there that I returned she told me she couldn't do so and when I wanted to come back up to see it she told me by the time I get there she will be off and she would not be there on the weekend as well. I was very dissatisfied because you had to eat that bill because it's your word against theirs and when it's me and possible for you to come and verify it's nothing you can do.Necole W.
Customer did not leave a comment.Patricia J.
Customer did not leave a comment.Ismael M.
Customer did not leave a comment.Deborah R.
Customer did not leave a comment.Linda W.
There was no problems. Staff is very courteous and accommodating .DEBORAH R.
the customer service was friendly. Need more dedicated people in the workplace. Treat your employees good.Cheryl F.
Online ordering and pick was efficient, staff friendly and knowledgeable, a real pleasure to do business with.Robert E.
They don't have all the moving equipment you advertise on your website.marlon T.
Customer did not leave a comment.Donna H.
Customer did not leave a comment.Stewart B.
Customer did not leave a comment.Gilbert L.
Stay the way you areAlbert S.
don't change any thing couldn't get any betterPAUL E.
Customer did not leave a comment.Theodora J.
I had excellent service tiday 9/23/19 at 9am at the middle River road location and on Sunday from the 800 number. Sorry I didn't get lady's name at the store.Debra B.
Customer did not leave a comment.Gregory Z.
Very helpfulShawn H.
Customer service needs improvement. Don't tell the customer they HAVE to bring it back to the same location etcBrandon F.
Customer did not leave a comment.Paula C.
Customer did not leave a comment.alan S.
The excellent customer service the ladies had was a 5star I will go back anytimeakia T.
Customer did not leave a comment.BRIELLE M.
Customer did not leave a comment.crystal H.
Nothing. The representative was helpful with information about other places that have trucksRobin L.
Evan though it was at a storage location everything went smooth.JOSEPH J.
just double check next time to make sure any extra rental equipment is with the rental truck upon arrivalrackia D.
Wonderful customer service!Denise M.
Customer did not leave a comment.U sein W.
Nothing. I think the rental was expensive to be honest. Thankfully I don't need it often.Steve S.
Very friendly and quick serviceu sein W.
The staff was extremely helpful with my rental and was accomadating to my needs to rent the truck for additional days when I realized I needed more time. I will gladly deal with them for any other times I need to rent a uhaul.DEBORAH R.
Very easy to rent and return. I would recommend this location.judy H.
Customer did not leave a comment.Shannon B.
Customer did not leave a comment.Fred K.
Customer did not leave a comment.Simon T.
Nothing to do with location, but I was not properly notified of reservation change in location. I went to address in my email, only to find it wasn't the correct location.Robert M.
It would have been safer to drive had the side mirrors been adjustable.Chwen Chih Y.
The service rep was nice, the van was clean, and it was a nice experience.Brian L.
Customer did not leave a comment.jesse R.
Location said I would have to return the box truck before they closed at 6pm when I called. When I called uhaul they put my reservation in for this location and told me I could return it and drop the keys off even if the place closed. Also front parking lot for this location only held 3 cars and luckily had space when I returned it only after I moved my car first. Also there was trash left in the front of the box truck but I cleaned it when I returned it to not risk being charged extra.Danny F.
Customer did not leave a comment.GEORGE R.
Customer did not leave a comment.Eric O.
customer service rep Sara was very accomadating to my need to rent a uhaul.. I would highly recommend this location to family and friendsDEBORAH R.
Customer did not leave a comment.NICOLE S.
Your website and app are absolutely terrible. When I reserved a U-Haul, there was no indicator of any sort that I would be reserving a "local only" truck, meaning I would have to return it to the same location I rented it from. Only after going to pick up the truck was I informed of this. Because this was a Sunday rental, there were no customer service reps available to help me and there was no phone number I can call to get assistance posted anywhere obvious. Finally, when I went to pay for the truck, the app would not accept my stored CC number so we had to use my wifes card to pay. She was charged, but a hold was then ALSO PLACED ON MY ACCOUNT for the originally estimated cost of the truck. I have no idea when this ridiculous hold is coming off. I plan to write a terrible review on Yelp and Google and will never use U-Haul again. Awful customer experience. Shameful.John C.
Customer did not leave a comment.MARKI B.
Great customer service from Sarah she was very helpful...patrick C.
Customer did not leave a comment.SARAH M.
Great customer serviceDebra L.
Customer service was excellent! Thank you Brandy!SARAH M.
None, staff was very helpful.COLIN P.
Everything was fine.Eugene G.
The customer service was excellent but the only thing is that when I was given the forms stating that the fuel was on full and actually checked the fuel gage and found that it was between full and 3 quarter tank full. I didn't go back in to get the adjustment because I was on a time limit to try to get my house moved on time due to I had to move on my own. Other then that things were great.....KECIA H.
Customer did not leave a comment.Anne S.
Customer did not leave a comment.Chiccora A.
Customer did not leave a comment.Antoine S.
Customer did not leave a comment.SCOTT A.
Customer did not leave a comment.William S.
Customer did not leave a comment.Christina J.
Sarah was a great help to me. Her customer service skills are exemplary and she seemed to really care about meeting my needs. I was thankful for that. All around a good experience!Corinne O.
Customer did not leave a comment.Eyram A.
I am unhappy with how my credit card was handled. There are 3 separate holds against the same card. $1, $94, and $105. Not sure why but I tried to remedy the situation yesterday but received limited assistance.Viola H.
Help was awesome!Tracy D.
Worst ever, still till this day uhaul is still charging my credit cardSharadin O.
Closed on Sunday. Had to leave key in mailbox. Did not feel secure site.Thomas P.
Good serviceJANICE W.