Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Improve the maintenance of vehicles, and/or renew the fleet. In this state it is a torture to drive a van without air conditioning.
Marcelo Abreu
Rating:
5.0
Nothing, the lady was amazing and also very pretty. She was easy to communicate with and understanding if times were a little off.
Darius Ward
Rating:
5.0
Customer did not leave a comment.
Joan Garvey
Rating:
5.0
Customer did not leave a comment.
NANETTE SOCCINO
|
Overall Experience
Rating:
5.0
The whole experience was excellent
Diltia Quinones
Rating:
5.0
Customer did not leave a comment.
Vidya Ramkhelawan
Rating:
5.0
Customer did not leave a comment.
mayina dorsainvil
Rating:
5.0
Customer did not leave a comment.
JORGE JACOME
Rating:
5.0
Great customer service
Cheryl Clardy
Rating:
5.0
Very friendly and professinal lady was at the front desk
Barbara Jaskiewicz
Rating:
5.0
The lady at the from desk made the whole experience easy and quick
Andrew Mansel
Rating:
5.0
No need for improvement. This location is managed with excellence. Great service thank you.
Francisco Arauco
Rating:
5.0
Very friendly staff
Tim Murrell
Rating:
5.0
My time at self storage USA was amazing, especially Maria.the moment a larger unit opens up I’ll be back!!!
Perry Dinnall
|
Overall Experience
Rating:
5.0
All good
Steven Cohen
|
Overall Experience
Rating:
5.0
I was very well taken care of. The ladies were kind, professional and ensured an easy process. Best customer service ever. Thank you so much for making my move a lot easier.
Barbara Smith
Rating:
5.0
Customer did not leave a comment.
Alicia Ouellette
Rating:
5.0
Great and friendly service. This place is the go to place.
Graciela Alkis
Rating:
5.0
Excellent advice and recommendation given. I definitely will use them again.
Maria Gigante
Rating:
5.0
Customer did not leave a comment.
Omar Colon
Rating:
5.0
The young lady that checked me in and out is outstanding! As the first person to greet you she’s an asset to Uhaul
Andrea FISHER
Rating:
5.0
Customer did not leave a comment.
Jonathan Ahlbum
Rating:
5.0
Awesome service. Thank you.
Brian Ramatally
Rating:
5.0
Friendly and quick.
ANGE SEVERE
Rating:
5.0
Maria was the absolute best. She greeted me at the door, opened it and welcomed me in. Took care of everything and great customer service. She was so friendly helpful and kind. I will always return to this location for my moving needs. Thanks Maria.
Kevin McGee
Rating:
5.0
Customer did not leave a comment.
Michael Graves
Rating:
5.0
Customer did not leave a comment.
Thomas Fernandez
Rating:
5.0
Customer did not leave a comment.
Tameka Passley
Rating:
5.0
Customer did not leave a comment.
Larry King
Rating:
5.0
Customer did not leave a comment.
Jonathan Ahlbum
Rating:
5.0
Nothing !
Evana Belgarde
Rating:
4.0
The first reservation we had that didn’t happen the one on Dixie Highway in Wilton Manor, Fl. The Banks Rd place was much more professional and literate.
Warren Powers
Rating:
5.0
Excellent customer service.
Marquis Taylor
Rating:
5.0
All good
Antonio Palmente
Rating:
5.0
Customer did not leave a comment.
Eric Uviles
Rating:
5.0
Customer did not leave a comment.
Thomas Vesoloski
Rating:
5.0
Customer did not leave a comment.
Janice Saunders
Rating:
5.0
Our 10 year experience was great. Everything always clean and in perfect working order. Maria in office made moving out a dream. 5/5 Star
RUTH DUNBAR
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jorge Duarte
Rating:
5.0
Customer did not leave a comment.
John Young
Rating:
4.0
Customer did not leave a comment.
Brandon Lee
Rating:
5.0
Absolutely EXCELLENT customer service!!
Minerva Navarrette
Rating:
5.0
The young lady at the Banks Road in Margate location is professional and provided excellent customer service. I’m very satisfied with the service received.
LEDY GUZMAN
Rating:
5.0
Customer did not leave a comment.
Minerva Navarrette
Rating:
5.0
Maria did a fabulous job she was very customer orientated and she was very kind and nice five stars Maria
Jeffrey Lampkin
Rating:
5.0
Customer did not leave a comment.
Kimberly Foster
Rating:
5.0
Customer did not leave a comment.
Dalianna Cortes
Rating:
5.0
Customer did not leave a comment.
Jose Horace
Rating:
5.0
Fast, easy and comfortable.
ANGE SEVERE
Rating:
5.0
If I ever need storage again. I will use this facility. The staff is so very kind, honest, & professional. The storage facility is clean, spacious & well maintained.
I’m grateful for the services offered & provided. Great place for storage!!!! I tell everyone about this business for storage needs!!! Thank you for being an honest place to do business 😁
Stephanie Mullins
|
Overall Experience
Rating:
5.0
No lines easy rental
ANGE SEVERE
Rating:
5.0
Maria, was an excellent customer service representative. She even have tips about finding help and explain everything that I need to know within the truck. Her office was immaculate. Clean. Thanks Maria!!!
Juan Ortiz
Rating:
5.0
Very polite
German Beltran
Rating:
5.0
Customer did not leave a comment.
Kenneth Giraldo
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
EMMANUEL MORIN
Rating:
5.0
Customer did not leave a comment.
Kerry Saint
Rating:
5.0
Customer did not leave a comment.
JOSEPH PAUL
Rating:
5.0
Everything was pleasant.
Jason Benoit
Rating:
5.0
Customer did not leave a comment.
CESAR BUSTOS
Rating:
5.0
Everything excellent and 10 stars for ms Jackie my customer service at the store
Eliseo Leon
Rating:
4.0
Customer did not leave a comment.
Roget Davis
Rating:
4.0
We didnt like that we had to sign the contract before verifying some of the info
Lance Obrien
Rating:
5.0
Customer did not leave a comment.
geoffrey Leval
Rating:
5.0
Customer did not leave a comment.
Robert Sherman
Rating:
5.0
Maria was Fantastic, she explained everything to us. Great customer service. Thank you
Eric Beck
Rating:
5.0
The woman in charge was delightful.
David Gordon
Rating:
5.0
Customer did not leave a comment.
Norvin Ennis
Rating:
5.0
Maria wa super helpful
GULHAN YUZGEC
Rating:
5.0
The entire rental experience was amazing… Marie, is great; engaging, friendly, and just a delightful.
The truck did not drive well, had a severe alignment issue and the air conditioning takes a few minutes before blowing cold air.
EDWARD IRANI
Rating:
5.0
Customer did not leave a comment.
JOSEPH PAUL
Rating:
5.0
Clean, safe, but most importantly a wonderful staff!!!
Steve Kuhn
|
Overall Experience
Rating:
5.0
Great location! Great service will will be back for sure thank you
Alan Guzman
Rating:
5.0
la señorita que ne atendió fue muy agradable y me atendio de forma extraordinaria
Carlos Garcia
Rating:
5.0
Maria and her staff provide outstanding and exceptional customer service. They were all very attentive and assertive.
Andy Nicolas
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
JORGE SANTIAGO
Rating:
5.0
Maria and Jackie are the best that U-haul has to offer!!
FRANKLIN WESLEY
Rating:
5.0
Moving is the worst but Maria makes it feel easy. She is the best!
Jamie Zollo
Rating:
5.0
Maria is an exceptional person to work with, she made the transaction painless and actually enjoyable!
Nod Jan
Rating:
5.0
Excellent customer service ! Very clean facility. Very professional.
LISA YURKIN
Rating:
5.0
Excellent customer service
Sanjay Williams
Rating:
5.0
Great location
Ricardo Pitre
Rating:
5.0
Customer did not leave a comment.
Fabio Saldanha
Rating:
5.0
Excellent
Hugo Blanco
Rating:
5.0
Straight forward customer service
Laquetta Barnes
Rating:
5.0
This is best location to do business always warn and friendly make the process easy .
JERMIN CULLEY
Rating:
5.0
Customer did not leave a comment.
Rick Campo
|
Overall Experience
Rating:
5.0
Great customer service. They go above and beyond for anything you need, from truck to storage rental. This is my second time coming here to rent a truck and the service is always wonderful! I will continue to come here!
GARCIELA TEVES
Rating:
5.0
The management team is top shelf, always willing to assist with any questions or concerns I may have. The facility itself is clean and well-lit, making it easy to access my storage unit at any time. I have never had a problem with security or cleanliness during my time as a tenant. Highly recommend this storage facility.
VIRGINIA FATATO
|
Overall Experience
Rating:
5.0
Staff was wonderful
RODERICK HAGAN
Rating:
5.0
Customer did not leave a comment.
Marita Faine
Rating:
4.0
Customer did not leave a comment.
Smith Francois
Rating:
5.0
Customer did not leave a comment.
Konstantinos Hatzistefanidis
Rating:
5.0
Customer did not leave a comment.
Bernard Jackson
Rating:
5.0
Great customer service!
Vanessa Bellamy
Rating:
5.0
There is nothing more to improve except upgrading the system/ better internet. The woman (believe she is the manager) was phenomenal and as helpful as could be.
Brandon Curry
Rating:
5.0
They are always very professional, efficient, and helpful!
Eric Franklin
Rating:
5.0
Top notch Professial service.
Douglas Sinclair
Rating:
5.0
Customer did not leave a comment.
Francine Mann
Rating:
5.0
Maria was great. Made the rental process easy and clear.
Derek Andrews
Rating:
5.0
Best uhaul in the state of FL
ANTHONY LEWIS
Rating:
5.0
Awesome support. Maria is the best!
Margaret Graham
Rating:
5.0
Customer did not leave a comment.
Iwona Gola
Rating:
5.0
Customer did not leave a comment.
Cary McQuaid
Rating:
5.0
Great customer service.
Very helpful.
Joseph Paul
Rating:
5.0
Absolutely nothing. The customer service was amazing and the process of picking up and dropping off was super easy.
LILLIANA POITIER
Rating:
5.0
It’s always a pleasure to rent with you guys
Pierre Gerard Louis
Rating:
5.0
Everything was great. The staff was extremely helpful and pleasant to speak with in person and on the phone. One of the best truck rental experiences I have had,
Lamont Roberts II
Rating:
5.0
Staff was Amazing!! Friendly, courteous helpful and very willing to help. They went above and beyond to help me to get everything situated. 100% true customer service!!!
tamica stevens
Rating:
5.0
The first storage facility that I’ve been and it’s clean. And I had a wonder rep would highly recommend.
Joan Garvey
Rating:
5.0
Customer did not leave a comment.
Jason Rothman
Rating:
5.0
Were it not for a 27% increase in price. We would have stayed
Terry Johnson
|
Overall Experience
Rating:
5.0
I love this place Maria is the best customer service is great I looking for a storage I recommend this very clean and the office always smells good that what caught my attention the cleanliness of the property
RENATA BATTLE
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Louis Glatzer
|
Overall Experience
Rating:
1.0
Had a horrible experience with them never again. Next time I hire professional moving company.
Jasmine Serrano
|
Overall Experience
Rating:
5.0
Maria is a wonderful representative of U-Haul Storage! I could not have asked for a better experience or more helpful associate! I would never hesitate utilizing your storage facility in the future because she has created trust and confidence!!! She made everything easy and added a smile!
Terry Hays
|
Overall Experience
Rating:
5.0
Maria is very good, she got me in & out very quickly. I recommend her highly.
JOHN MC GRATH
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Cheryl Rodgers
|
Overall Experience
Rating:
5.0
I had black mold on some of my things I had to throw away. There is no reasonable sized or commercial trash BIN ON SITE that would benefit clients. Maria had us take the trash out not only that it was pouring rain our car was filled to capacity she gave us no empathy on our situation knowing that we drove 12 hours to clear out the storage unit even after buying a van JUST to dump furniture. I WOULD NEVER RECOMMEND THIS SITE OR COMPANY TO MY PEERS.
Shawnta Willis
|
Overall Experience
Rating:
5.0
Staff was always extremely friendly and helpful.
John Lindsay
|
Overall Experience
Rating:
5.0
Amazing team… so refreshing to find excellence in customer service these days! Thank you!
Raymond Succar
|
Overall Experience
Rating:
5.0
Excellent facility!!! It’s always clean and the staff are very friendly and helpful. Thank you Maria for always been the best!!!!
Daphnee Desauguste
|
Overall Experience
Rating:
5.0
Maria always professional, helpful and informative!
Jeanne Zalewski
|
Overall Experience
Rating:
5.0
Maria was super and friendly. Thank you for years of great service
ALEX POVOLI
|
Overall Experience
Rating:
5.0
We are very pleased with the facility. Maria is great - always there to help with a smile. The facility is clean and neat. We could not have had a better experience.
Barbara Schiefer
|
Overall Experience
Rating:
5.0
Excellent facility and management - five stars!
Daniel Marcel Warlop
|
Overall Experience
Rating:
5.0
Marie in the office was the greates to deal with. You should give her a raise
GEORGE SCHOFIELD
|
Overall Experience
Rating:
5.0
We have used storage facilities in the past and Self Storage USA is by far the best. The facility is spotless, there is always carts available and a lady can feel safe going to her unit.
Also the layout is simple, not a crazy maze that you can get lost in. Maria in the office is amazing and loaded with information for all your needs.
LINDA STEPHENS
|
Overall Experience
Rating:
5.0
Excellent service thank you
ANTONIO CARGNELUTTI
|
Overall Experience
Rating:
5.0
Rates are getting far too expensive. I started out what should’ve been $80 -$90 something dollars a month when I signed the contract quickly became $150 within six months. It was too much especially during these times. My rate was changed twice within a short period of time that I had the storage unit.
Monique Siders
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ROBERT WOODRUM
|
Overall Experience
Rating:
5.0
Everything was perfect, in fact the unit was cleaner than my own garage! My only complaint is the rent kept rising which made it difficult to my budget. If I use the facility in the future I think it would be a benefit to have an option for a committed rent for a year with no changes. The final 40.00 increase was the reason I vacated. I loved working with Maria, she was very friendly and understanding when I fussed about the rising prices almost every 3 months!
Gayle Pritchard
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JOHN MC GRATH
|
Overall Experience
Rating:
5.0
The unit was nice and wonderful staff. The issue was 4 price increases in 1 year that is why we left.
Mario Mena
|
Overall Experience
Rating:
5.0
Maria and Jackie are great. very helpful. self storage is very clean. loved being there. except there rates are to expensive.
WENDY MCINTURFF
|
Overall Experience
Rating:
5.0
Maria is Awesome
Emilio Girau
|
Overall Experience
Rating:
5.0
Best storage facility in Fort Lauderdale...Margate wherever IN FL
Kashia Campbell
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Thanh Tran
|
Overall Experience
Rating:
5.0
I don’t recommend people To do a business with the storage they are bad people
Worldwide Tabacco
|
Overall Experience
Rating:
5.0
management was cordial and professional.
premises was clean and easily accessible.
Valerie Vollrath
|
Overall Experience
Rating:
5.0
Great storage facility clean spacious and temperature controled
The lady in the office is superb best customer service experience ever.
ANDREW THOMAS
|
Overall Experience
Rating:
5.0
Nice staffing there!!! Thanks you guys
Deldrin Kearse
|
Overall Experience
Rating:
5.0
The service at your facility was excellent. We were very happy .
Charmaine Sookhoo-Persad
|
Overall Experience
Rating:
5.0
Service was excellent- Maria very helpful and was able to find me the unit that fits my needs. Would definitely be using this facility in the future. Thanks
DEV GOOLCHARAN
|
Overall Experience
Rating:
5.0
Maria was a great help and gave great customer service!!!
Ben Pieslak
|
Overall Experience
Rating:
5.0
I really did love the staff but I think that it sucks that they don't pro-rate you when you move out of the storage unit early. I learned a valuable lesson ask that question before moving in. I'm almost positive the company rented the unit instantly. So they have my $50 plus the new customer that rented the unit most likely it was rented the same day. Nothing against you ladies you were the best.
MARCIA COLLINS
|
Overall Experience
Rating:
5.0
Jackie and Maria were always friendly and helpful. I'll be back there again when I need storage. Thank you.
Keith Lattimore
|
Overall Experience
Rating:
5.0
If we need the storage again we would use them again. Friendly and helpful staff.
Harvest Church
|
Overall Experience
Rating:
5.0
I highly recommend Self Storage USA. I had a storage unit with them for almost 3 years, and the place is extremely clean. The front office staff were always very helpful and friendly. If you need a good storge place, you should definitely use Self Storage USA.
Amber Rhodes
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ALEX INGO
|
Overall Experience
Rating:
5.0
Good
HONG LOAN DIEP
|
Overall Experience
Rating:
5.0
Maria is the best, she was always super friendly and helpful
JOSHUA TABER
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Robin Sayers
|
Overall Experience
Rating:
5.0
I was completely satisfied with my stay at your facility. Your manager, Maria, is a gem. Not only was she attentive and responded immediately to the few questions that I had, but her warm demeanor made the stay that much more enjoyable. Thank you.
William "Larry" Roberts
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Danett Martin
|
Overall Experience
Rating:
5.0
I highly recommend this facility. The staff is pleasant, friendly, knowledgeable and helpful. Thank you.
Gloria Granat
|
Overall Experience
Rating:
5.0
Great customer service!!! The staff was always accessible, super friendly, and helpful. The units were well lit, clean, and easy to access. I definitely recommend
ANDREA AMAYA
|
Overall Experience
Rating:
5.0
Facility was VERY clean and well maintained. Well lit. Office staff were extremely friendly and helpful.
Craig Neuhaus
|
Overall Experience
Rating:
1.0
Very clean and organized unit but the price was very expensive..Sale man act like he did not care or try to find something the would work in my budget.
detries cody
|
Reservation
Rating:
5.0
The unit is great selection with detail information of the building from the staff. Enjoy the check-in. My stuff feel safe in the unit I have selected. Thanks self storage for the great experience.
Simone Howell
|
Reservation
Rating:
5.0
Mia was wonderfully energetic, an absolute delight.
Vincent Foceri
|
Reservation
Rating:
5.0
Great facility the best that I’ve seen and I would use you guys if you had a place in Boca great job
JOHN CANNELLA
|
Overall Experience
Rating:
5.0
Ms, MIA and JACKY, thank you very much for your excelent service.
ANTHONY ROQUE
|
Overall Experience
Rating:
5.0
Mia was always very helpful!
ERIC SPRICH
|
Overall Experience
Rating:
2.0
Needs new management.
JASMINE JONES
|
Overall Experience
Rating:
4.0
Mia (in the office, “Is Great”).
Gave my notice well in advance. Ending date ( and was out) 11/30.
You charged my account for December !?!?
Not happy at all with that ! Just moved into a new house.
JAMES JEFFERS
|
Overall Experience
Rating:
3.0
I need a better rate for the storage this is why it didn`t work out
Privacy Request
|
First Impressions
Rating:
3.0
Everything was good
Privacy Request
|
First Impressions
Rating:
5.0
The staff was very nice and helpful. However I did not rent there because I found a place closer to my house for less. The facility was nice and clean
Privacy Request
|
First Impressions
Rating:
4.0
The process is smooth sailing, facility is nice and clean and the associate who assisted us was very friendly and helpful.
Privacy Request
|
First Impressions
Rating:
4.0
Excellent location abs brand new facility. Staff very friendly!
Privacy Request
|
First Impressions
Rating:
3.0
Good service
Privacy Request
|
First Impressions
Rating:
4.0
Clean Unit however move in costs were higher than the competition, so I ultimately chose another facility.
Privacy Request
|
First Impressions
Rating:
5.0
This facility is the best. Always clean and always air conditioned. The carts are very easy to push and pull!! The people are very nice and helpful. I would use them anytime!!!!!