Customer Reviews for Self Storage World
(U-Haul Neighborhood Dealer)

82 reviews

325 E Army Trail Rd   Glendale Heights, IL 60139

(630) 517-3779

Location Hours

  • Mon-Fri: 9:30 am - 5:30 pm
  • Sat-Sun: 10 am - 5 pm

Services at this Location:

Contact Us

(630) 517-3779

325 E Army Trail Rd
Glendale Heights, IL 60139

Services at this Location:

Location Hours

  • Mon-Fri: 9:30 am - 5:30 pm
  • Sat-Sun: 10 am - 5 pm
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer service is great!! Really helpful lady at the front but trucks are not in good condition!

Amy S. 
Rating:
4.0

Very easy process and clean vehicle.

Amanda P. 
Rating:
5.0

Excellent service

Ojas K S.  |  Overall Experience 
Rating:
1.0

Very disappointed with this experience. Although the staff was cordial, the reservation was a disaster. 1. I reserved my pick up for Downers Grove, IL. 3 days before pickup, I get a text telling me my pickup is Glendale Heights, IL. This increased my fuel consumption, cost of Tolls and extra mileage. 2. When I got to Glendale Heights, they tell me there are no pads available. I had preordered 12 of them. So, I had to buy 4 new ones from U-haul, which wasn't enough as I was moving delicate furniture pieces. Thus, I had to leave one piece of furniture in Downers Grove because I couldn't risk damage hauling it back to WI unprotected. I've lost faith in the U-Haul brand.

Jeffrey R. 
Rating:
5.0

Customer did not leave a comment.

Patrick K. 
Rating:
5.0

Customer did not leave a comment.

maria G. 
Rating:
5.0

Have a truck available or don't confirm my reservation. I had to drive 76 miles one way to actually get a truck for the day I reserved it. Major inconvenience.

KERRY D. 
Rating:
5.0

Not much. Super friendly staff that were helpful.

Steven K. 
Rating:
5.0

Everything was done well. Great location nice people working here. Would recommend this place to others

John S. 
Rating:
1.0

Complete mess for picking up Uhaul it took us 1 hour to pick it up. Location was not helpful at all. Agents took longer time to help me. I'm completely not satisfied with uhaul services. Equipment I requested it was missing I had to request it. Charges shown on receipt did not even I requested.

Pawan D. 
Rating:
5.0

Customer did not leave a comment.

Sung L. 
Rating:
5.0

Nothing great service

CRYSTAL F. 
Rating:
5.0

Customer did not leave a comment.

Mark M. 
Rating:
4.0

The truck was clean free of debrie but because of the snowy weather the floors and exterior were dirty which is ok considering weather conditions.

ANTHONY V. 
Rating:
5.0

Customer did not leave a comment.

LARRY A. 
Rating:
5.0

this facility was very friendly and helpful. very clean.

John C.  |  Overall Experience 
Rating:
5.0

Staff was very friendly, answered any questions or concerns I had. Will definitely be back when needing a rental.

ALEXANDER M. 
Rating:
5.0

I am really pleased with the quality of service and the quality of the facility. I already recommended it to my friend.

Pedro A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PATRICK W. 
Rating:
3.0

Customer did not leave a comment.

YOLANDA S. 
Rating:
5.0

Customer did not leave a comment.

Salvador C. 
Rating:
2.0

The first customer service associate I worked with ended our conversation while I still needed help

John R. 
Rating:
4.0

Customer did not leave a comment.

Leslie M. 
Rating:
4.0

Customer did not leave a comment.

Vanessa Z. 
Rating:
5.0

Customer did not leave a comment.

Robert K. 
Rating:
5.0

Nothing to add... everything went smooth, easy and fast. Thank you

George A. 
Rating:
5.0

Love the customer service at Self Storage World in Glendale Heights! Fantastic staff. U-Haul needs to speed up their computer technology and the vehicles could use better maintenance. Other than that, this has been a pleasant experience.

Hollis G. 
Rating:
5.0

Customer did not leave a comment.

lori S. 
Rating:
5.0

Excellent experience.

arun K. 
Rating:
5.0

excelent costumer sevice

Jose A J. 
Rating:
4.0

Customer did not leave a comment.

Martin K. 
Rating:
4.0

Customer did not leave a comment.

Ruthshell W. 
Rating:
5.0

Just include the ramp

Martha M. 
Rating:
5.0

I have used this facility twice in the last 4 years and recommend it highly for cleanliness and staff. I also truly appreciated the equipment on site for moving items to and from my unit. The location was easy to access as well.

Rose C.  |  Overall Experience 
Rating:
5.0

Change your online checkout experience. Tried to log in, wouldn't accept password, so I reset it to what it should be, and it refused it as having been used. Went downhill from there. Ended up taking pictures of the key return box, because I was sick of running back to the truck to take more pictures.

Joseph V. 
Rating:
5.0

Picking up the rental reservation was a nightmare. It sucks

Michael C. 
Rating:
4.0

Customer did not leave a comment.

Nydia V. 
Rating:
5.0

Customer did not leave a comment.

Mayra R. 
Rating:
5.0

Honestly it is an amazing service and great price !

Jose M. 
Rating:
5.0

Customer did not leave a comment.

Frank F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Noemi P. 
Rating:
5.0

Customer did not leave a comment.

wade J. 
Rating:
5.0

Customer did not leave a comment.

Jose A. 
Rating:
4.0

Customer did not leave a comment.

frANK M. 
Rating:
5.0

Customer did not leave a comment.

Crystal W. 
Rating:
5.0

None

Imer F. 
Rating:
3.0

I arranged for an early morning pickup. I got detained and when I logged in it said my rental expired. I waited on the phone an hour between 2 operators. Poor customers service. The attendant at the store when it opened was very helpful.

Rick P. 
Rating:
5.0

Our first impression sure was a fabulous one...We were so impressed with your facility that we are now desirous of moving from our existing to yours. Hope all works out.

Jan K. 
Rating:
5.0

Thank you!

margrett V. 
Rating:
5.0

Customer did not leave a comment.

Megan S. 
Rating:
5.0

A minor issue, but yhe key lockboxes don't display a number (1,2) consistent with the instructions for key pick-up "Key is in box 1, code is xxx".

Albert B. 
Rating:
5.0

The young lady assisting me was very helpful, courteous and a pleasure to work with.

Julie T. 
Rating:
3.0

Customer did not leave a comment.

Wilfredo G. 
Rating:
5.0

Customer did not leave a comment.

DARIO M. 
Rating:
5.0

Customer did not leave a comment.

Jose M. 
Rating:
5.0

No suggestions, it was a good experience

kristine O. 
Rating:
5.0

A perfect experience at this location. No complaints whatsoever.

Dave L. 
Rating:
5.0

Customer did not leave a comment.

Mohammed A. 
Rating:
5.0

Customer did not leave a comment.

mary A. 
Rating:
5.0

Customer did not leave a comment.

Janice B. 
Rating:
5.0

Customer did not leave a comment.

RONALD T. 
Rating:
5.0

Customer did not leave a comment.

brandon V. 
Rating:
5.0

I'm a repeat customer, this is my second time coming here and will be coming back if I require another rental truck.

Sebastian D. 
Rating:
5.0

Customer did not leave a comment.

Frank A. 
Rating:
5.0

Customer service is excellent. Maybe this location needs a little bit more advertising; I came across it almost by accident. Great experience overall.

Fidel G. 
Rating:
5.0

I can't think of anything. The reservation made online went smoothly. I was called in the morning to confirm my reservation. Rosa was very professional and helpful. Plus the van was very clean and easy to drive.

Ronald Z. 
Rating:
3.0

Beginning mileage was wrong so I ended up getting charged for 2 extra miles. Radio was garbage - nothing but static.

Paul D. 
Rating:
5.0

Your Return App does not allow to download a saved pic to verify mileage and gas. It only expets a pic to be taken when prompted. I had saved a pic to my phone, dropped the keys in the box but could not complete the Return App since it expects you to take a pic while in the App. It then does not let you complete. This is confusing

Christopher J. 
Rating:
5.0

Free freshly brewed Starbucks coffee .>)

dane P. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Excellent service, on time and excellent rates. Thank you.

Juan E. 
Rating:
5.0

Customer did not leave a comment.

Julious O. 
Rating:
5.0

Customer did not leave a comment.

jessica P. 
Rating:
4.0

the customer services was great, but the maintenance of the truck was below satisfactory. The brakes were horrible and I did not feel safe while driving.

Jenetta B. 
Rating:
5.0

Very nice young lady and efficient

Nicholas D. 
Rating:
5.0

Customer did not leave a comment.

Michael Z. 
Rating:
5.0

Customer did not leave a comment.

Joseph T. 
Rating:
5.0

Customer did not leave a comment.

Joseph T. 
Rating:
3.0

Returned the truck early and had no issue other than I am still waiting for a final receipt to be emailed to me so I can turn it in to my company.

William B. 
Rating:
1.0

Took forever to pick up and return

Alan V. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
2.0

The interior was clean, the exterior was not. Although not horrible. It was still dirty enough that I was careful to not brush up against it and get my clothes dirty.

Peter G. 
No reviews have been submitted for this location.

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