Change your online checkout experience. Tried to log in, wouldn't accept password, so I reset it to what it should be, and it refused it as having been used. Went downhill from there. Ended up taking pictures of the key return box, because I was sick of running back to the truck to take more pictures.Joseph V.
Customer Reviews for Self Storage World
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Picking up the rental reservation was a nightmare. It sucksMichael C.
Customer did not leave a comment.Nydia V.
Customer did not leave a comment.Mayra R.
Honestly it is an amazing service and great price !Jose M.
Customer did not leave a comment.Noemi P.
Customer did not leave a comment.wade J.
Customer did not leave a comment.Jose A.
Customer did not leave a comment.frANK M.
Customer did not leave a comment.Crystal W.
I arranged for an early morning pickup. I got detained and when I logged in it said my rental expired. I waited on the phone an hour between 2 operators. Poor customers service. The attendant at the store when it opened was very helpful.Rick P.
Our first impression sure was a fabulous one...We were so impressed with your facility that we are now desirous of moving from our existing to yours. Hope all works out.Jan K.
Thank you!margrett V.
Customer did not leave a comment.Megan S.
A minor issue, but yhe key lockboxes don't display a number (1,2) consistent with the instructions for key pick-up "Key is in box 1, code is xxx".Albert B.
The young lady assisting me was very helpful, courteous and a pleasure to work with.Julie T.
Customer did not leave a comment.Wilfredo G.
Customer did not leave a comment.DARIO M.
Customer did not leave a comment.Jose M.
No suggestions, it was a good experiencekristine O.
A perfect experience at this location. No complaints whatsoever.Dave L.
Customer did not leave a comment.Mohammed A.
Customer did not leave a comment.mary A.
Customer did not leave a comment.Janice B.
Customer did not leave a comment.RONALD T.
Customer did not leave a comment.brandon V.
I'm a repeat customer, this is my second time coming here and will be coming back if I require another rental truck.Sebastian D.
Customer did not leave a comment.Frank A.
Customer service is excellent. Maybe this location needs a little bit more advertising; I came across it almost by accident. Great experience overall.Fidel G.
I can't think of anything. The reservation made online went smoothly. I was called in the morning to confirm my reservation. Rosa was very professional and helpful. Plus the van was very clean and easy to drive.Ronald Z.
Beginning mileage was wrong so I ended up getting charged for 2 extra miles. Radio was garbage - nothing but static.Paul D.
Your Return App does not allow to download a saved pic to verify mileage and gas. It only expets a pic to be taken when prompted. I had saved a pic to my phone, dropped the keys in the box but could not complete the Return App since it expects you to take a pic while in the App. It then does not let you complete. This is confusingChristopher J.
Free freshly brewed Starbucks coffee .>)dane P.
Customer did not leave a comment.John S.
Excellent service, on time and excellent rates. Thank you.Juan E.
Customer did not leave a comment.Julious O.
Customer did not leave a comment.jessica P.
the customer services was great, but the maintenance of the truck was below satisfactory. The brakes were horrible and I did not feel safe while driving.Jenetta B.
Very nice young lady and efficientNicholas D.
Customer did not leave a comment.Michael Z.
Customer did not leave a comment.Joseph T.
Customer did not leave a comment.Joseph T.
Returned the truck early and had no issue other than I am still waiting for a final receipt to be emailed to me so I can turn it in to my company.William B.
Took forever to pick up and returnAlan V.
Customer did not leave a comment.John B.
The interior was clean, the exterior was not. Although not horrible. It was still dirty enough that I was careful to not brush up against it and get my clothes dirty.Peter G.