Customer Reviews for Sellersburg Auto Detailing
(U-Haul Neighborhood Dealer)

137 reviews

821 S Indiana Ave   Sellersburg, IN 47172

(812) 748-8735

Location Hours

  • Mon-Tue: Closed
  • Wed-Sat: 9 am - 5 pm
  • Sun: 1 pm - 5 pm

Services at this Location:

Contact Us

(812) 748-8735

821 S Indiana Ave
Sellersburg, IN 47172

Services at this Location:

Location Hours

  • Mon-Tue: Closed
  • Wed-Sat: 9 am - 5 pm
  • Sun: 1 pm - 5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Scott H. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
3.0

Customer did not leave a comment.

Larry L. 
Rating:
5.0

Customer did not leave a comment.

kathy H. 
Rating:
5.0

Customer support was amazing!

Jeffrey D. 
Rating:
5.0

Always polite and considerate

Sandra S. 
Rating:
5.0

Customer did not leave a comment.

Michael D. 
Rating:
5.0

Customer did not leave a comment.

Benjamin W. 
Rating:
5.0

I made a reservation on Saturday, June 26, 2021 to pick up a 20 foot truck at 7 am on Monday, June 28, 2021. When we arrived to pick it up no one was there to to open the store at 3413 Collins Ln, Louisville, ky, 40245. I spoke with someone on the phone around 8 am and they told me someone would be there in about 1.5 hours. We arrived back to the store at 9:45 am and no one was there except several other customers waiting for service. I called the customer service line again, only to hold for another hour. A representative told me she could not reach anyone in the Louisville area and that the GM of this area resigned two weeks ago. At 11:00 am I was notified someone had returned to the store. I arrived to the store and was then notified they did not have a truck for me at the Collins Lane location. When stating my experience from the morning I was notified they had one in Sellersburg, IN, a 15 minute drive one-way. They offered to discount me another $50.00 and gave me an extra 15 miles. I then stated that I am now having to drive my vehicle another 30 miles (roundtrip), as well as drive the uhaul back to Louisville, KY. They then offered to give me 30 miles… I lost six hours worth of moving time that I scheduled with workers when I was told I was getting one at 7 AM. I spent the afternoon packing between people who could come and help me and still didn't get in time. This was the worst experience I had with this company. I did my part to ensure I was prepared to acquire a vehicle but this company failed in their ability to provide quality customer service. The amount of time lost from not getting my truck when I was scheduled and the lack of customer service are two reasons I will not use U-Haul again and I will be sure to let everyone I know of my experience with this company.

Matthew B. 
Rating:
5.0

Excellent service always is

Sandra S. 
Rating:
3.0

Same comment from above

JAMES M. 
Rating:
5.0

Customer did not leave a comment.

sandra S. 
Rating:
5.0

Customer did not leave a comment.

Jerrod M. 
Rating:
5.0

Customer did not leave a comment.

CARLEEN J. 
Rating:
3.0

The attendant was friendly and helpful.

Tamela E. 
Rating:
5.0

Best place ever very kind and considerate

Sandra S. 
Rating:
5.0

Customer did not leave a comment.

Sandra S. 
Rating:
1.0

The location itself is disgusting and an eye sore. The truck we rented had a bad battery and required us to jump it every time we had to start it. We will definitely NOT be renting from here again.

Andrew B. 
Rating:
4.0

Dropped off after hours & wasn't exactly sure where to park. Followed up the next day & gentleman on the phone was very courteous & reassured me :)

MATTHEW B. 
Rating:
4.0

Customer did not leave a comment.

nick P. 
Rating:
5.0

Customer did not leave a comment.

Robert R. 
Rating:
5.0

Customer did not leave a comment.

michelle H. 
Rating:
5.0

Customer did not leave a comment.

Lisa R. 
Rating:
5.0

It was an awesome experience!!! Easy pick up and drop off. Moving is stressful but they made it as easy as possible!!! Thank you I will tell everyone about you

Joshua L. 
Rating:
5.0

Customer did not leave a comment.

bobby jo P. 
Rating:
5.0

This lcoation was great. However, I am very disappointed in Uhaul services in general. I reserved a 26' truck on May 5th. Confirmed via text on May 6th that my reservation was switched to a different location (even though the website said I would receive a phone call from someone confirming my reservation). Showed up to my new location at 9 AM on the reservation date (May 8th) and was told there were no 26' or 20' trucks available that day. I had never received a called informing me of this and I was livid. I ended up having to wait 3 HOURS(!!!) and got lucky that this location just happened to get a truck available for us around noon.

Megan M. 
Rating:
5.0

The representative Dwayne went above and beyond to cater to my needs and help me understand how to properly use a tow dolly. Also did very well in making sure my truck would be able to perform as needed

mike L. 
Rating:
5.0

Friendly and helpful - made the move easier!

john M. 
Rating:
5.0

Our truck wasn't available at our preferred pick up location and we had to drive about 20 minutes out of our way to pick the truck up. It would be nice to have more notice when the pick up location gets changed on a customer, or to have the truck moved to the location it was booked to be picked up at so the customer isn't inconvenienced. But the gentleman at the new pick up location was very pleasant and helpful.

Sharon R. 
Rating:
5.0

Great helped me hook up the trailer and hitch!

Martin P. 
Rating:
5.0

Customer did not leave a comment.

Ellen H. 
Rating:
5.0

Nothing the owner was fantastic!!!!!

Scott S. 
Rating:
5.0

Good service

tony M. 
Rating:
5.0

Since I found this location I won't go now where else

Sandra S. 
Rating:
5.0

Customer did not leave a comment.

Ellen H. 
Rating:
1.0

Customer did not leave a comment.

Carmen S. 
Rating:
5.0

Customer did not leave a comment.

BRADY J. 
Rating:
5.0

Customer did not leave a comment.

STEVEN A. 
Rating:
5.0

Customer did not leave a comment.

wanda B. 
Rating:
5.0

Customer did not leave a comment.

Linda M. 
Rating:
5.0

Customer did not leave a comment.

Steven A. 
Rating:
5.0

Customer did not leave a comment.

bart J. 
Rating:
5.0

The man was knowledgeable, helpful and friendly.

Brandy S. 
Rating:
5.0

Customer did not leave a comment.

Sandra S. 
Rating:
5.0

Customer did not leave a comment.

Sandra S. 
Rating:
5.0

This was my best U-haul rental experience!

Mary B. 
Rating:
5.0

He is always polite and patient

Sandra S. 
Rating:
5.0

Customer did not leave a comment.

kenneth E. 
Rating:
4.0

Customer did not leave a comment.

Sharon D. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

JAMES S. 
Rating:
5.0

Customer did not leave a comment.

Jon W. 
Rating:
4.0

The gentleman who owns the business was very friendly and helpful. I found the online check-in system problematic.

Debra M. 
Rating:
5.0

The gentleman who worked this location was very nice and helpful.

Jennifer A. 
Rating:
5.0

Customer did not leave a comment.

Philip P. 
Rating:
5.0

Customer did not leave a comment.

Kyle C. 
Rating:
5.0

Customer did not leave a comment.

Debra W. 
Rating:
5.0

Very friendly and informative!

mike H. 
Rating:
3.0

No AC Very hard to drive without AC kept windows open all the way from IN to NH. Not happy

Hitendrakumar P. 
Rating:
5.0

Got us in and out quickly. Place was a mess.

Pete S. 
Rating:
5.0

Customer did not leave a comment.

Karen R. 
Rating:
2.0

Reserved the truck in Charlestown IN, but when I got there Uhaul had changed the pickup location to another town, 25 miles out of my way. Because of this I got a late start moving, making a stressful day even worse. If there's a next moving I'm renting from someone else.

James G. 
Rating:
5.0

Customer did not leave a comment.

DONALD W. 
Rating:
4.0

The people I worked with were top notch. I would definitely use this location again.

William S. 
Rating:
5.0

I reserved a 15 ft. truck and was given a 20 ft. truck (no extra charge). We did not need the extra space. I would have preferred to have been given the size truck I requested.

Steven P. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
5.0

None at this time.

Jeremie B. 
Rating:
5.0

Customer did not leave a comment.

tim W. 
Rating:
5.0

Nothing, perfect always use the Jeffersonville, Indiana location, had a very bad experience with them and will never go back. This location is top notch !!! Will tell all my realtor friends to make sure they use location in the future !!:)

Stephanie S. 
Rating:
5.0

Customer did not leave a comment.

JAMES R. 
Rating:
5.0

Everything Went Well....Thank God.... Very Bad Weather But The Vehicle Handled It Great.... Thank You....

William C. 
Rating:
5.0

The manager was very easy to work with. We appreciated his help immensely.

claudia P. 
Rating:
5.0

I will definitely continue renting from here!! Great customer service.

Korri C. 
Rating:
4.0

The owner was very nice and went out of his way to be helpful, Thanks!

dave A. 
Rating:
3.0

My credit card was charged three times for amount due

lisa L. 
Rating:
5.0

The gentleman at this location was extremely friendly and helpful. I would highly recommend Uhaul and especially this location!

Melissa G. 
Rating:
5.0

thank you for all your help

Lasonya A. 
Rating:
5.0

Customer did not leave a comment.

Johnny O. 
Rating:
5.0

Customer did not leave a comment.

ANDREW M. 
Rating:
5.0

Wet friendly staff and very helpful.

sean H. 
Rating:
5.0

Friendly service. Convenient location relative to our area of need. Clean and well maintained truck and equipment.

jeff B. 
Rating:
4.0

Customer did not leave a comment.

Juanita C. 
Rating:
5.0

Customer did not leave a comment.

vance B. 
Rating:
5.0

Dwayne was very easy to work with. This is my 2nd time renting from him and this location. I would highly recommend this to my friends and family to use.

ed M. 
Rating:
5.0

Customer did not leave a comment.

James W. 
Rating:
5.0

Customer did not leave a comment.

kathleen W. 
Rating:
5.0

It is very good

DAVID S. 
Rating:
5.0

Customer did not leave a comment.

joe T. 
Rating:
5.0

He was great helped with pick up time

Teresa C. 
Rating:
5.0

Good service, professional, friendly

gordon M. 
Rating:
5.0

Customer did not leave a comment.

raquel W. 
Rating:
4.0

Customer did not leave a comment.

danny M. 
Rating:
4.0

Customer did not leave a comment.

Toni H. 
Rating:
5.0

Very nice man.

Sherry F. 
Rating:
4.0

Customer did not leave a comment.

Wesley S. 
Rating:
3.0

Customer did not leave a comment.

TINA P. 
Rating:
5.0

I have used U-haul several times over the years and this was the worse experience. It may have been more people moving at this time but had to drive pass several dealerships because there wasn't one available. I

Steven A. 
Rating:
5.0

person went above and beyond to work out a problem with the 800 reserve line problem

russ M. 
Rating:
5.0

Always very helpful when I rent there.

jill R. 
Rating:
5.0

Customer did not leave a comment.

Vaughn M. 
No reviews have been submitted for this location.

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