I reserved the van for 11:15am; I had so much trouble with the online portal that I wasn't able to actually get the van until 12:48pm. That left me only able to use the van for 2 hours instead of 4. Also the van was not clean when I first got into it so I took pics.Ebony B.
Customer Reviews for Seltzers Garden Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Always friendly and helpful. I would highly recommend this location for all your transporting needs.Don F.
Customer did not leave a comment.Tonya B.
Poor poor customer service online service was terrible sat on the phone for hours and all I did was get transferred and transferred without any help. Terrible check in process and checkout process not helpful at all.Keke W.
Highy recommend!Eastern Carolina C.
Great customer service, highly recommend 😊Eastern C.
The truck was filthy in the cab - never wiped out, sticky, windows never cleaned (hard to see out at night). Made me question how well the engine and brakes were maintained. PLEASE CLEAN OUT YOUR TRUCK CABS!Frederick N.
Customer did not leave a comment.CATHEL R.
Customer did not leave a comment.Woodrow W.
Customer did not leave a comment.Allen T.
Customer did not leave a comment.Nakia R.
Customer did not leave a comment.Sherry B.
We were inconvenienced because another customer hadn't returned the rental on time. The business was very apologetic.Alisa B.
Customer did not leave a comment.Shanessa S.
This rental process was smooth and simple, will Def book again!Amanda W.
Everything is goodNakia R.
The only problem I had was thinking my weekly rate was supposed to be taken from my checking account because I kept it for 23 days but it wasn'tCheryl G.
Have People that are not racist and rude to blacks. The lady did not even greet or smile when I Walked inside building instead she was to busy watching my black friend through window and then she started conversation off with what is my friend doing as if looking at uhauls needs a certain kind of reason acting as if he was damaging the uhauls I asked my friend fo see if uhaul van had a ball to carry a trailer when some with guy walked in she's was so so much friendly to this guy as if she knew him she called he mek and How can I help when I showed what was my black fries outside doing because he I guess he looked like he was stealing idk but when a white guy had walked in she greeted him and was smiling and even yells for her dad to come out and help himRobert B.
I was overcharged and charged for a dolly I didn't use. Then when I contacted the U-Haul location they said they are on vacation and couldn't help me.Lakiesha C.
Have more trucks, the staff was excellent.Walter B.
Nothing everything was greatBOBBY H.
Customer did not leave a comment.CARLTON W.
Customer did not leave a comment.Raleifoot C.
Customer did not leave a comment.stephen M.
courteous, decently quick, and helpfulPatrick A.
Awesome experience!George M.
Nothing comes to mind, the whole process was excellentKenneth D.
Excellent serviceSTEVE W.
Customer did not leave a comment.Scott B.
I had no problem with this location it was when I tried to checkin on the mobile site, it sucks, plus someone name Porsche couldn't verify my photo on license and my actual photo! I will not be using uhaul again, she was rude.Tim B.
Customer did not leave a comment.Marciannie M.
Uhaul's online check-in was a bit slow. No issues with Location. Much better alternative than driving a second vehiclePhillip R.
Customer did not leave a comment.GWEUDOLYN W.
very good customer service i recommend itrichard L.
You cannot improve this location's customer service. Tiffany was wonderful and beyond helpful. The gentleman that met us outside, to help us hook up, was prompt, with an excellent helpful personality. Great group of people!Lori S.
Excellent service. Really helped me with a last minute rental. Thanks to the whole team.BRODDERICK B.
Customer did not leave a comment.Willis G.
Customer did not leave a comment.Bruce B.
No improvement necessary. Great customer service!Ashley I.
Marvelous staff!!! Terrific experience!!!Brilla W.
I was completely satisfied with my experience with this uhaul company. I highly recommend this place.jeannie H.
Customer did not leave a comment.JESSICA A.
Nothing needs improving. Great, friendly, customer service and FAST service. In and out in no time.Brenda H.
none at this timeMARK E.
Customer did not leave a comment.steven W.
Customer did not leave a comment.Gregg F.
Customer did not leave a comment.william K.
Not a thing! My customer service experience was top notch. I've used this location a few times and every time is a perfect experience.Cora D.
Customer did not leave a comment.DONNA F.
Very friendly staff. Great to work with that's why I am a repeat customer at that locationErvin L.
Facility was closed during drop off.MICHAEL W.
Customer did not leave a comment.Jennifer G.
Customer did not leave a comment.morris S.
Customer did not leave a comment.Michael L.
Customer did not leave a comment.ANTHONY M.
Make the after hours drop off easier, the process was hard trying to get location proof via that texted email. Everything else went very well. I will definitely rent and recommend again.Tasha A.
Truly outstanding support! Sincere thanks!MARK M.
Customer did not leave a comment.brittany J.
Customer did not leave a comment.kay S.
The staff at Seltzers were very friendly and professional and went above and beyond what I had expected. I would highly recommend them.Thomas K.
Customer did not leave a comment.Ronald C.
I've rented here several times and the service is excellent.Anthony A.
Customer did not leave a comment.Constance P.
This reservation drop off point is incorrect y I have had multiple phone calls indicating that they have entered incorrect information I haul service is absolutely horrible.NOEL F.
Great, friendly service! Would highly recommend this location.John W.
Excellent customer service! Will gladly use this business again.Donald B.
Customer did not leave a comment.KIMBERLY B.
While moving is stressful, and with all of the unexpected situations that can and often happen around a move, Adam & Tiffany provided EXCEPTIONAL client service and went above and beyond to assist me! They also have an excellent variety of moving supplies on-hand too, and those U-Haul boxes are a MUST (sturdy, uniform in size, and w/built-in handles)! Due to extreme heat and unforeseen circumstances, I will return in a few days for another reservation to finish out my move. THANK YOU SO MUCH to the team at Seltzer's Garden Center & U-Haul!! p.s. I'll be buying garden center supplies soon for my new location! :)gena E.
Customer did not leave a comment.ALVIN M.
Truly outstanding!MARK M.
The woman and man, we're not professional at all. I arrived a little before 9am and waited only a little while for the person to arrive. When they arrived they very unfriendly did not even acknowledge that we were there. The young lady got out of her vehicle walked passed us, no good morning, and did not even say I will be with in a moment. I had to go inside on my own to ask if she was ready. The man there with her walked pass me didn't speak at all. They were so rude. I used this location before and there was a different woman, she was very friendly. I will never use this location again and I will make sure no one that I know uses it.Mercedes C.
Customer did not leave a comment.Donna E.
The staff is very friendly and very easy to deal with. Great people that is why I always go back to them when I need to rent a trailerErvin L.
Nothing. The owners are always friendly and attentive. This is what customer service is all about!SASSY T.
Customer did not leave a comment.FELIX B.
Someone came out and greeted us quickly and helped as needed.Sherry M.
Customer did not leave a comment.doug G.
The young lady that waited on me was so helpful, and went above and beyond, to make sure I received a vehicle. You are treated like familyIris B.
Customer did not leave a comment.bobby M.
The young lady who assisted me was helpful, kind and efficientDavid M.
The ONLY place I will go in town for a uhaul.kitoria M.
Don't go there to rent anythingJEFF C.
Customer did not leave a comment.Ashley W.
People are U-Haul always try to help you be a real real nice love it thereBRUCE B.
Customer did not leave a comment.ROBERT T.
Customer did not leave a comment.SEAN J.
Nothing at all excellent serviceKeith P.
Always get great service from these guysJAMES P.
Customer did not leave a comment.Zulene M.
Customer did not leave a comment.Brittany R.
This dealer/location was excellent. Dealing with them couldn't have been better. A huge thanks to Seltzer Garden Center. However, I Cannot stress enough how disgusted I am with Uhaul as a company. I made a reservation for a truck almost two weeks in advance of my move date. After confirmation, Uhaul changed my preferred pickup location twice. Each change was further from my home resulting in more mileage. I called Uhaul the afternoon before my pickup date to confirm. I was informed that the pickup location, which was decided by Uhaul would NOT have a truck for my reserved time. NO ONE EVER BOTHERED TO CALL ME and inform me that no trucks were available! So, I had hourly movers coming from 2 hours away at 9am the next morning and UHAUL is telling me no trucks are available???? The LEAST Uhaul could do is call to notify you if no trucks are available. I demanded to know the nearest location that did have a truck. It was Seltzer Garden Center which is 25 miles away. I got the truck but instead of having a mileage charge for 30 miles max....I racked up 73 miles due to UHAUL SCREWING ME OVER!!!! I will NEVER use or recommend UHAUL again and highly advise anyone else to use anyone except Uhaul....unless you enjoy be screwed over!!!!gene W.
Excellent service alsoSEAN R.
Oil leak, truck need alimentBettie S.
Customer did not leave a comment.Camellia B.
Keep on doing the sameHenry J.
Very helpful, and very nice people. I will rent from them again.nmarlo H.
Customer did not leave a comment.dwight N.
Customer did not leave a comment.Craig L.
Where and when and who you guys allows to do business in your behalf pick up was ok but drop off was horrible.Renford G.
Did not authorize CDW of $10. This charge was answered "No" several times.Matthew D.