Customer Reviews for Semper Fi Vehicle & Self Stg

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Semper Fi Vehicle & Self Stg

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Lynn F. on

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Katasha T. on

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KIM W. on

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MICHAEL L. on

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Jessica was absolutely amazing to work with. She was so helpful and made everything so much simpler during a time when everything else was hectic. We will come back here anytime we may need your services.

Summylin B. on

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Provide enough mileage and stop cheating customers.

LYNN D. on

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The agent working in the office was amazing. She was very personal, went the extra mile, friendly.

Thomas M. on

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Beau C. on

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Gustavo P. on

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Craig O. on

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Karrissa was great! The place was clean and inviting. I especially liked the quick service as I wanted to get the equipment and get on the road. Would use them again.

Chad E. on

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CORINNE B. on

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The ladies of Semper Fi were absolutely wonderful and went above and beyond the call of duty for me! My experience with UHaul company was not what I expected. UHaul did not have the equipment I had reserved ready. I had to go to another location to get it while paying for mileage! I will never use UHaul again!

JESSICA P. on

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The only inconvenience is that there are no lights within the storage units. Aside from that, everything else was superior in comparison to other storage facilities in the area. It also didn't flood!

MARK J. on

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Great place to store your belonging.Best storage facility we ever used. the employees are always smiling and very helpful. we are moving out of state when we come back we will be using them again.

Tabatha V. on

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Wesley S. on

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Tamara P. on

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All was great, thank you.

MIRANDA M. on

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Miscommunication between coworkers. I was offered a deal by one employee and was told by another the discount wasn’t possible, but I was still happy with the end price.

maurice J. on

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Great service and very easy to pickup and return vehicle. Great customer service!

WILLIAM S. on

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Very curtious and helpful

MEGAN JULINE J. on

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Ladies were very nice and helpful.

RUDY G. on

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LORI M. on

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HANSEL G. on

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Rates should be prorated if you don’t use the full 24 hours

Charles C. on

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Lady who checked the truck in was very helpful. She noticed I was unsure about where i was supposed to park. Offered to park the 26 foot truck for me.

isaiah B. on

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The truck that I rented turned out to have a leak in the corner. It rained while I was transporting my belongings and water came through the leaky corner and into some of my boxes, ruining some of my belongings. The location was convenient for me and the staff were very friendly and professional.

Perla V. on

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fast, efficient,

EDWARD P. on

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KENDALL F. on

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Service was great

JEFFREY R. on

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I drove 29 miles and when I put gas back in the truck it took 9.01 gallons. 3 miles/gallon is a little absurd. I tried to talk with management but they wouldn't budge. Very dissatisfied with the customer service. Cheaters...

LEAH T. on

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Evans T. on

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Jillian L. on

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jacquline B. on

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JOHN L. on

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had to hook up trailer myself

Brian H. on

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Jared C. on

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Larry A. on

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Don't tell a customer they have 24hr rental and then call them first thing in morning asking for equipment return cause you booked it for another customer

BRANDON M. on

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ERIN B. on

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There was some confusion about the location of the truck that I reserved online. I went to one location and was told I needed to be at their other location. Went there and did the paperwork, only to find out that the truck was sitting at the original location. It was not that big of a deal as the two locations were only about 5 minutes apart, but it was inconvenient.

MELISSA P. on

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With the construction, it's kind of difficult to drop keys off at night.

JARID P. on

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U Haul pricing practices are deceptive. It would have been cheaper to rent a truck and trailer from Enterprise for a day than to rent from U Haul.

BONNIE A. on

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The staff was very friendly.

KENETH B. on

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The 1734 Piney Green Rd address is not the correct address. It's on Piney Green Rd but about 2 or 3 miles south of 1734.

Fred H. on

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Manager was fantastic

JOE G. on

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Thay were very helpful, and courteous.

MIKE M. on

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The equipment was clean and ran fine. The issue I had was that the steering in the truck was so worn that for my 1000 mile trip I was fighting to keep the truck between the lines. It was veering back and forth because there was so much play in the steering. I called the uhaul customer service number to ensure that the truck was repaired prior to the next rental and was told that a rep would contact me within 24 hrs. I still have not received a call, 3 days later. I am pretty certain that if an inexperienced driver does a long trip in that truck, they have a very good chance of wrecking. When I dropped the truck off I told the person receiving it of the issue and got an, "ok", as if it went in one ear and out the other. I don't want compensation or even an apology. I just don't want a dangerous truck on the road that could be repaired for less than $300.

DENNIS M. on

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Outstanding personnel office and vehicle very clean

PAMELA M. on

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Robert S. on

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BRIAN G. on

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YASMIN T. on

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Speed up the pick up process. Also, better and more consistent customer communication after initial booking.

MICHAEL F. on

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FAITH O. on

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AGUSTINE H. on

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LISA M. on

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SYREETA G. on

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The lady at the counter was very helpful. She explained everything and the price came out cheaper than what quoted over the phone.

CRYSTAL D. on

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PAIGE O. on

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The people were friendly and answered all our questions. The truck was in good condition and had no problems that we could tell of while using it.

CHELLE W. on

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Some of the people could be a bit nicer, especially when thing happen that you can't control when it cones to trying to get the truck back on time.

MATTHEW S. on

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We had to go to 3 separate locations to get each peice of equipment. This set us back an entire day for our move. VERY unsatisfyed!!

richard I. on

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Recently moved and number uhaul had was for a fax number. Awesome experience. Semper fi

JILLENE D. on

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DANIEL M. on

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The truck leaks in the front right.

KATHLEEN S. on

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BILLY M. on

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Davin T. on

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ED H. on

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Craig Odell was exceptionally professional and helpful on the day I picked up the trailers. He serves as an excellent example for other employees when it comes to customer service and interaction. This Uhaul location ranks top in my list of Uhaul stores I've used over the years.

TIMOTHY E. on

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GERMAINE R. on

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The dispatcher (Pam) put in the wrong gas gauge in the system. They did not have the utility dolly that I needed! I would have had to drive over 16 miles away to get one and it was on a Sunday so therefore not too many places were open so I was left without a dolly on my moving day!!! My paperwork was different in the system than it was in my order conformation. I was told by the dispatcher (Pam) and my online order confirmation that I had two days for the truck rental when I only had 24 hours. I will NEVER use U-Haul again!!!!!!!!!!!!!!!!!!!!!!!!! and I will tell everyone I know.

ROSE B. on

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Craig answered all my questions about return and my bill.

HILLARY S. on

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Alth

SHANE C. on

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Had the initial request for 29 march, got a phone call the night prior 30 min before they closed saying that they didn't have the 2 dollies I requested or furniture pads. They then told me I could drive 14 miles to the nearest uhaul that had it and that I would get charged the mileage to pick it up. So after this was debated they told me I could get it on Easter Sunday and that they would have everything there. Pick it up on Sunday and still no dollies or furniture pads, gave it to me at a discounted price but very disgruntled.

CRAIG S. on

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I used uhaul.com to reserve a 17' truck, an appliance dolly and 1 dozen furniture pads, but none were available when I arrived to pick up my truck.

ANTHNOY B. on

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quick, informative, professional service

DANIEL T. on

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Jeffrey C. on

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Two of the anchor points in the trailer were broken and a third broke during the trip. Also some of the lighting on the trailer did not work (turn signals and what not did work but the marker lights to see the trailer at night in the mirrors did NOT work.) Also the tires were shot; one tire blew out five hours into the trip which delayed me further waiting for the repair man.

ED T. on

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the woman that worked in the office double booked the truck so i had to move my daughters furniture at 1000 pm because i had to have the truck back at 830 am the next day. she should have known about this before renting me the truck and telling me i had it all day the next day until 630 pm not a happy customer

GRACE C. on

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CHRIS R. on

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Terrible customer service. All equipment was dirty and not ready for pickup.

DARA H. on

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Very friendly staff, we were in and out in just a few minutes after dropping off the truck.

MICHAEL E. on

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Super friendly, easy to dael with. Keep up the good work.

LAURA S. on

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KYLE W. on

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Richard N. on

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SHANE B. on

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ROSIE F. on

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have a place or help if tuck get stuck in the mad or holes. it did have little dirt in it. but everything was fine.

Dagan I. on

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They only pointed out the trailer. I had to hook it up by myself. If I would have had some help I might have known the lights on the trailer didn't work and wouldn't of been pulled over in west Virginia.

ALAN M. on

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The gentleman that assisted us was friendly, helpful and professional. A good experience.

THOMAS M. on

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Aaron A. on

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Teki K. on

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QUENTIN B. on

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COURTNEY J. on

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Tamika S. on

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DONALD T. on

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MARYLOU P. on

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Meghan B. on

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GARY D. on

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PHILIP R. on

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JAVIER G. on

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Stephen G. on

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Semper Fi personnel were extremely friendly, courteous and helpful. Would highly recommend U-Haul services from this location.