Customer Reviews for Semper Fi Vehicle & Self Storage Inc
(U-Haul Neighborhood Dealer)

Rating:

1.0

You need to improve your 24/7 service or remove it all together it is a super stressful process for no reason and wasted almost an hour and half of my rental time .

Rating:

5.0

Super awesome staff. A++

Rating:

5.0

Maybe require everyone to fill the gas tank up when they return so you don’t have to immediately stop to get gas once you pick up .

Rating:

5.0

I have used this location before- the staff is knowledgeable and always provides excellent customer service! However, the scheduling and U-Haul app was a nightmare. The reservation location changed, which was no problem… but instead of picking up via office it changed to app only/truckshare. I avoiding this because we had a problem with it just a few weeks ago. After 3+ hours, local office and U-Haul customer support/trouble shooting we were finally able to access the reservation and pickup. This affected our schedule tremendously. I hope usually is able to rotate and remedy this issue soon.

Rating:

4.0

Opening and closing the lock was difficult, it needs a lubricant, and more space to maneuver.

Rating:

5.0

Instructions for the Online monile use was great,fast and easy.

Rating:

5.0

This was our first time using a U-Haul truck. Had no clue how to do anything but they assisted us through the entire process, and explained how things work. I would recommend renting through here when you are moving!

Rating:

1.0

Worst customer service on both ends. First, the Uhaul customer service agent I booked with straight up lied to me about a military discount and about the added costs. Then the Uhaul distributor office forced me to take insurance even though it was not required. They told me that if I did not take the insurance I could not have the rental. I contacted customer service again and they told me that they were not allowed to force me to pay for the insurance. Once I returned the vehicle I told the manager I should not have to pay for it. Even though it was during business hours when I dropped the van off, they were not at the office. I was told to leave the keys in the drop box. The vehicle was pristine. 30 minutes later the manager called me and said they would refund me for the insurance if I choose but then they would be billing me for wear and tear on the vehicle, saying there were small nicks and scratches in various locations. This was a complete lie. She stated there were scratches on the cup holders and the glove box. I never put anything in the front seat and there weren't any passengers. It's not even possible for there to be damage in that area. She said if I kept the insurance then I didn't have to pay for the damages, even though she admitted to me that they weren't actually filing a claim. She strong armed me into paying the insurance and then basically extorted me into not demanding the refund because if I did then I would be billed for hundreds of dollars worht of non existent damages. I will absolutely NEVER use Uhaul again. I'm completely disgusted by their criminal behavior and their treatment of military Veterans.

Rating:

5.0

I like to thank the staff for giving me those monthly calls to remind me of my payment I certainly appreciate that. Thanks for all your help

Rating:

4.0

This was a great drop off location for me , the staff communicated via phone.

Rating:

5.0

Very clean and easy storage that I felt more than safe and comfortable to use.

Rating:

4.0

My original reservation was not for this location. The U-haul system changed my pickup location without my consent. This location was clean and the personnel were pleasant and polite. The truck itself was an older model and reinforced my opinion that I will never rent a U-haul for a long distance move.

Rating:

5.0

Storage facility was great and my vehicle was well maintained and staff were friendly.

Rating:

5.0

Thank you

Rating:

5.0

Jim was absolutely fantastic! I was in the process of rebuilding my life and planning my departure. A secure storage facility was definitely essential to that process. He was patient, informative and extremely under-standing. He let me know client confidentiality was a pillar at Semper Fi! My time renting space from Semper Fi was wonderful; ease of access to my unit 24 hours, clean facility, secure/safe grounds anytime of the day or night, great value for the price! I also had trouble understanding the closing statement upon moving out; Jessica took time out her busy day to explain the statement and ensure I did not incur any unwarranted charge for the incoming month. I do not know where one organization got such kind, compassionate individuals, but, they make this facility stand out from the rest. I will be recommending to family, friends colleagues. Thank you Jessica & Jim!!

Rating:

5.0

They’re very helpful and accommodating! Absolutely the best storage facility I’ve ever dealt with!

Rating:

5.0

Thank you for everything you did for my stored vehicles.

Rating:

5.0

They gave out info about me that I had 2 storage units to a person who had no business knowing that I was renting units. Unprofessional!

Rating:

5.0

The process to pick up and drop off my car was fast and easy! The associate was very kind. Would recommended for future storage needs.

Rating:

5.0

All the staff treated me great. I was especially impressed with the customer service from Jessica.

Rating:

5.0

Just an F. Y.I. my move out date was7/25/21. I sent a text indicating i wastaking the coach out and not returning. I have been charged for Aug. Im still waiting for my refund. Karrie Seavey

Rating:

5.0

Semper-Fi storage is simply the best out there! We could not be more pleased with the service and care they have provided us over the past four years with multiple vehicle storage and personal property storage. They have gone above and beyond and more than met our needs. We highly recommend them to anyone we know! Professional and friendly...it don't get any better than Semper-Fi storage!

Rating:

5.0

Everything went smooth. Will use them again if ever needed. Thanks semper Fi!

Rating:

5.0

Very helpful staff, in house towing service as well

Rating:

2.0

Online process for picking up truck is confusing and not very user friendly.

Rating:

2.0

We went in to turn the keys I'm ask her if she was going to come out to check it she said no everything is fine so we left. Then we get a phone call about being charged that was taking care of. Now here it is almost 2 weeks later and got an email saying they are charging us now the wait is over 20 min and still after 20 min no answer!

Rating:

5.0

Great experience

Rating:

5.0

Great experience! Thank you

Rating:

5.0

I had my unit for over 3 years and they were always easy to work with and would use them again in future

Rating:

5.0

Really easy to work with a very flexible when it comes to military movements. Thanks!

Rating:

5.0

Overall evaluation: My experience was good. I did have issues with my vehicle after I left the facility that were associated with “lot rot” but it was expected since the vehicle has been sitting for 15 months. The battery had to be completely replaced and the tires flattened out which caused vibrations past 70 mph when driving. Customers should be mindful that these issues do happen and to speak with the employeeS about their plan to prevent lot rot. Access hours: For a storage facility that works mostly with military members, I felt that access hours should have been a bit flexible vice the standard 0800-1600. Obviously this is just my thought and the facility can run their business as such, however having the availability to pick up a vehicle if you can coordinate with the facility prior could benefit both parties. The facility could change an after hours fee and the customer could have the option to pick their vehicle up at a time that is more convenient for them. This could also be an option for drop off.

Rating:

3.0

Give me the right combination to the lock holding the keys

Rating:

5.0

Our family used Semper Fi storage for over a year while our new house was being built. We would recommend them to anyone. The facility and the staff were great from start to finish.

Rating:

5.0

This facility is really kept clean.

Rating:

5.0

The best customer service I ever received. The staff was very friendly. They understood my needs for storing my travel trailer on a weekend. The price of storage was reasonable. The storage area was very secure. I would highly recommend using them to anyone and would use them again.

Rating:

5.0

Maybe tell us we can give information in the office if we can't connect on line

Rating:

5.0

Doing the 24/7 is a total nightmare/ fail, I tried it but struggled every step of the way. too many questions. Setting up at home on the computer wasn't too bad, but when your onsite trying to go through the process it is very difficult. If you were able to check in at home and out at home it would be less stressful and confusing. Or if you were able to print out exact instructions ahead of time that really worked, and more streamlined. I was able to get help but for the most part it was a fail. the help that I got was wonderful. You have good people working for you.

Rating:

5.0

Jessica was absolutely amazing to work with. She was so helpful and made everything so much simpler during a time when everything else was hectic. We will come back here anytime we may need your services.

Rating:

4.0

Provide enough mileage and stop cheating customers.

Rating:

5.0

The agent working in the office was amazing. She was very personal, went the extra mile, friendly.

Rating:

5.0

Karrissa was great! The place was clean and inviting. I especially liked the quick service as I wanted to get the equipment and get on the road. Would use them again.

Rating:

5.0

The ladies of Semper Fi were absolutely wonderful and went above and beyond the call of duty for me! My experience with UHaul company was not what I expected. UHaul did not have the equipment I had reserved ready. I had to go to another location to get it while paying for mileage! I will never use UHaul again!

Rating:

5.0

The only inconvenience is that there are no lights within the storage units. Aside from that, everything else was superior in comparison to other storage facilities in the area. It also didn't flood!

Rating:

5.0

Great place to store your belonging.Best storage facility we ever used. the employees are always smiling and very helpful. we are moving out of state when we come back we will be using them again.

Rating:

5.0

All was great, thank you.

Rating:

5.0

Miscommunication between coworkers. I was offered a deal by one employee and was told by another the discount wasn’t possible, but I was still happy with the end price.

Rating:

5.0

Great service and very easy to pickup and return vehicle. Great customer service!

Rating:

5.0

Very curtious and helpful

Rating:

5.0

Ladies were very nice and helpful.

Rating:

3.0

Rates should be prorated if you don’t use the full 24 hours

Rating:

5.0

Lady who checked the truck in was very helpful. She noticed I was unsure about where i was supposed to park. Offered to park the 26 foot truck for me.

Rating:

3.0

The truck that I rented turned out to have a leak in the corner. It rained while I was transporting my belongings and water came through the leaky corner and into some of my boxes, ruining some of my belongings. The location was convenient for me and the staff were very friendly and professional.

Rating:

5.0

fast, efficient,

Rating:

5.0

Service was great

Rating:

4.0

I drove 29 miles and when I put gas back in the truck it took 9.01 gallons. 3 miles/gallon is a little absurd. I tried to talk with management but they wouldn't budge. Very dissatisfied with the customer service. Cheaters...

Rating:

3.0

had to hook up trailer myself

Rating:

2.0

Don't tell a customer they have 24hr rental and then call them first thing in morning asking for equipment return cause you booked it for another customer

Rating:

5.0

There was some confusion about the location of the truck that I reserved online. I went to one location and was told I needed to be at their other location. Went there and did the paperwork, only to find out that the truck was sitting at the original location. It was not that big of a deal as the two locations were only about 5 minutes apart, but it was inconvenient.

Rating:

4.0

With the construction, it's kind of difficult to drop keys off at night.

Rating:

3.0

U Haul pricing practices are deceptive. It would have been cheaper to rent a truck and trailer from Enterprise for a day than to rent from U Haul.

Rating:

5.0

The staff was very friendly.

Rating:

5.0

The 1734 Piney Green Rd address is not the correct address. It's on Piney Green Rd but about 2 or 3 miles south of 1734.

Rating:

5.0

Manager was fantastic

Rating:

5.0

Thay were very helpful, and courteous.

Rating:

5.0

The equipment was clean and ran fine. The issue I had was that the steering in the truck was so worn that for my 1000 mile trip I was fighting to keep the truck between the lines. It was veering back and forth because there was so much play in the steering. I called the uhaul customer service number to ensure that the truck was repaired prior to the next rental and was told that a rep would contact me within 24 hrs. I still have not received a call, 3 days later. I am pretty certain that if an inexperienced driver does a long trip in that truck, they have a very good chance of wrecking. When I dropped the truck off I told the person receiving it of the issue and got an, "ok", as if it went in one ear and out the other. I don't want compensation or even an apology. I just don't want a dangerous truck on the road that could be repaired for less than $300.

Rating:

4.0

Outstanding personnel office and vehicle very clean

Rating:

3.0

Speed up the pick up process. Also, better and more consistent customer communication after initial booking.

Rating:

5.0

The lady at the counter was very helpful. She explained everything and the price came out cheaper than what quoted over the phone.

Rating:

4.0

The people were friendly and answered all our questions. The truck was in good condition and had no problems that we could tell of while using it.

Rating:

3.0

Some of the people could be a bit nicer, especially when thing happen that you can't control when it cones to trying to get the truck back on time.

Rating:

2.0

We had to go to 3 separate locations to get each peice of equipment. This set us back an entire day for our move. VERY unsatisfyed!!

Rating:

5.0

Recently moved and number uhaul had was for a fax number. Awesome experience. Semper fi

Rating:

4.0

The truck leaks in the front right.