Customer Reviews for Sensible Car Rental

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Sensible Car Rental

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EVA M G. on

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This location gives EXCELLENT customer service:-) Thankyou!!!!!

THOMAS l. on

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Customer did not leave a comment.

ANDREW L G. on

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There is always something with this location. One time they told us to keep a van due too all the snow we were receiving. Dropped off the van and got charged for that extra day that they told us to keep. Then my next rental, which was within a week of the snow day or so, we get charged $2 a mile on a weekday! Almost every time I rent from this place, I have to get refunded for a mistake they make. I am still waiting fir district to contact me on the adjustment of the mileage.

SUSAN D. on

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JOSEPH A B. on

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GARRIE H B. on

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Keep up the great Customer Service Experience, by continuing to provide Reasonable Competitive Rates, Trusted Vehicles that won't break down when you need it the most, and Mr. Mike, Athar & Ms. Williams of Bayonne, NJ. THANK YOU from the BALDWIN FAMILY 2017

RAFFIELLA INEZ D. on

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The gentlemen and lady were very helpful and made me feel better. I was really anxious about moving/ -Raffiella

Erik M. on

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VINCENT BARTHOLO F. on

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SHARON L y. on

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The staff were very helpful, pleasant and very accommodating. They made my move very easy

JEANNE L O. on

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Have the truck ready. I rented it on a snowy day, and the truck was blocked by another car, and it had to be cleaned.

RONALD B. on

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This location is on par, and would recommend to friends/family

Ken C. on

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NotHong to do with the place itself, but in regards to rental. It's very expensive for a rental and don't understand what paying for the mileage is for. You need to bring back with a full tank of gas so it's not fornthat.

RICHARD F O. on

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Communicate better. Tell people in advance what they need and how long it will take

CHARLETTE G. on

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STANLEY M M. on

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AMY E L. on

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This is my first GOOD experience with U Haul. Others have been disastrous. Thank you Sensible Car and Truck Rental!!

ROSANN M L. on

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Let the customer know the rate is not $19.95 there are more charges in renting U haul. Bad Advertising

DEEPAK S. on

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FRANCIS N. on

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Hire more employees behind the counter.

RONALD B. on

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Great experience, great service!

MATTHEW G W. on

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I had to go out of my way to get to this location after talking with a rude woman from customer support saying they did not have a van for me at the location I chose and had a confirmed reservation for. No one at this location seemed to know what they were doing, and did not have the materials I originally selected when making the reservation, However they did only charge me for what I receieved.

ANTHONY G. on

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luis a r. on

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Sioban L. on

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Shanoknika W. on

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Better customer service would be nice

TROY D M. on

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WILLIAM L S. on

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VANESSA J. on

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SILVIO S. on

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I have not dealt with such rude and unprofessional people in a very long time. The customer service was absolutely terrible. I did not feel like a customer at all and was even yelled at on different occasions, while trying to get the rental agreement finished. If i would have not been in such a bind, I would have just left. Thanks to another customer, who i guess went through a similar experience, i was calmed down and finally got the van I reserved, after spending close to 45 minutes in that rental office. Needless to say, i did not make it back in time for their office hours (closing on the dot 5.30 PM!!!) on the same day, so i had to find a spot for the van for the night, to bring it back the next morning. In a nutshell: Try to find a different option to rent a van, unless you like being mistreated as a customer.

STEVEN T F. on

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JESUS RAUL G. on

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Keep up the great customer service

CHRISTIAN S. on

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Needs Better customer service.

NEIL JEFFREY K. on

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BRIAN B. on

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Everyone was very friendly and helpful, we needed the truck for an extra day and all it took was two minutes on the phone.

Rajesh Kumar K. on

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THANH T T. on

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We told them that we were going to take the uhaul to Boston and they ended up charging us $2/mile in-town rate vs. The 40 cents out of town rate. They argued that we never told them but we did!! They told us that once the order is in the syste, they cant change it. We got ripped off and got charged over $1000. We will never recommend for anyone we know to use this place. Horrible experience!

ERIC C T. on

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Very unprofessional!!!!!

salwa a. on

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ABANOUB S l. on

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JOYCE L P. on

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JOSHUA C K. on

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Mike helped me out tremendously. I would definitely go back here again if i ever need another truck.

BRIANNA L s. on

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What really made the place was the customer service. The people were amazing and friendly. Very helpful and catered to all our needs. They were able to keep the mood light and fun. I would definitely recommend this place to everyone.

Jacob B. on

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Roberto P. on

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Michael R. on

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FRANKLIN G Y. on

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Excelente service,those guys are professionals,that location is going to be my first option for truck rental.

JAMES BENJAMIN B. on

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Free Coffee! (Just kidding)

Marcy D. on

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there was a roach in the truck and the woman working the counter took way too long to process a return. there were three other people waiting and this was before 8am.

DANIEL M. on

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CHARLES E WRIGHT V. on

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CHARLES E WRIGHT V. on

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It would be great if you were able to provide trucks with lift gates within your fleet.

DERICK D C. on

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MARGARET A F. on

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I had my family reture truck.so I called asked about milage.was told 12miles.funny I made 2 moves inside bayonne.one was 10 blocks away and one was 15 blocks away.parked the truck left the house at 750 am to bring the truck back.was told 12miles....when I questioned that was told ask my family about it....bayonne is 3 miles long ....your kidding ...money is not the issue.being robbed and being nasty is ....never again

HECTOR L c. on

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Nothing

NURLAN S. on

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Farhan A. on

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LAWRENCE D c. on

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CHARLES E WRIGHT V. on

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CHARLES E WRIGHT V. on

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BRYAN D K. on

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I forget the names of the gentlemen and lady who was working..but they were very friendly..which is why I will rent from this location again.

Sam G. on

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PEDRO J M. on

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RONNIE D. on

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GRZEGORZ L. on

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The guy in charge gave me the wrong mileage and when I complaint started laughing and said he couldn't do anything. I told him I had prove with a picture and said nothing can be done with that. VERY UNPROFESSIONAL AND DISRESPECTFUL to me and his co-worker lady...worse experience ever!

ANTHONY S B. on

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FRANCIS J H. on

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GERTRUDE M f. on

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Nothing!! staff was polite and very helpful.

PHILIP JAMES D. on

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THOMAS E K. on

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Service & Equipment were excellent. The gentleman in charge was extremely proficient.

MICHELLE M G. on

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Fix the truck's steering, fix the ladys attitude. I arrived to pick up the truck which I put on hold and reserved for 11 a.m. and was told that the man that had to help me was not in the office. The receptionist told me that he ran to a client house in order to give them some supplies. She said he should be arriving shortly I waited for an hour and a half meanwhile I have people at my house that I asked to help me move and was paying to help me move. I'm very upset about this whole situation and experience with Uhaul which I use for every other moves that I've ever had.

Theizu T. on

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harave b. on

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Daniel R. on

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Not to be outdone, the jersey city drop off location was even worse. 2 hours before I was due to drop the truck off in was told that I again would be re-routed. After calling customer service and explaining I had to other ride to get from the dropoff location to my apartment(as I was walking) I was told to go ahead and drop off at the originally scheduled location. I was met and treated incredibly rudely by the lone employee on site who refused to take the truck and sat outside smoking a cigarette while he ignored calls from his supervisor from a remote location. This company is bound to fail if this level of service is representative of the company as a whole.

Stanley O. on

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ROSALIE V M. on

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The Manager, Paul, was extremely rude, unhelpful and at times very sarcastic. Only spoke with him on the phone while I was in Sedona, AZ. I have owned a large Gold's Gym and understand the value of good customer service and common courtesy. I couldn't believe this man was the alleged manager and how unproffesional and downright obnoxious he was. The front desk staff were great and when I mentioned my encounter with "Paul", his response was, "Oh yeah, he's sick in the head".

Carsten H. on

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Nothing to improve on. Excellent service & friendly staff made for a perfect first-time experience with U-Haul and this location.

SHALAINE H. on

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Have trucks available

Bryan V. on

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TEDDY L. on

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Terrible customer service. On Sunday I came to pick up. Being that they close early on Sunday I was told by the tall guy behind the counter to just park the truck near by the next morning and have my bring the key back. So the next morning came and as my wife was handing the key the lady behind the counter started screaming at her. She demanded that my wife drive the truck into the lot. My wife told the lady she does not know how to drive the truck and tried to explain what instruction was given to us on pick day. And driving the truck to the lot was not one them. She was rude, the lady behind the counter needs to know the value of good customer service. I will not go bank there and will not recommend this place to anyone

Navpreet K. on

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customer service was poor and guy on the reception was very rude.

Kenny Rae T. on

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Horst B. on

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I booked this location and was confirmed for drop off. The u-haul website states that this location is open until 12pm on Sunday's. Accordingly I planned my move for a drop off at this location at 12PM. Received a phone call at 9:45AM Sunday that they will close at 11:30AM. When challenging the rep that the website shows a 12PM closure I was told that the website is incorrect. So either you need to change you website or the rep flat out made this up.

CECIL b. on

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Good job keep it up

Zain B. on

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Attitude of workers

John O. on

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Joseph C. on

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Would be nice to have a night drop off. Plus the NJ hidden fee is nonsense because they let you know after the fact.

kevin o. on

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great job

EDWARD O. on

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Customer did not leave a comment.

RAVEN S E. on

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The man that runs the store was extremely rude to me and other customers. Even went on cursing and screaming like a child. Why is he still open? Years ago I encountered him while trying to rent a truck, he was being rude to an older woman, I walked out. Shame on him!

EDWIN R M. on

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Everything went so well that I have no ideas for improvement. The people are very friendly and helpful.

MICHAEL ALEXANDE D. on

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They have very poor customer service!! The older lady left me on hold for almost 20 minutes as she was looking for my reservation. She didn't offer an apology when I hung up and called back. There's no after-hour drop off so please make note before you rent. I was totally disgusted with service provided and would NOT recommend this location at all.

REMMEILL J V. on

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None at the moment. Exceptional Customer Service!

JEFFERY ADAM K. on

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Daniel C. on

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mark h. on

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The best UHaul location ??

YUAN L. on

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Marlen G. on

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Wesley I. on

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JENYFFER C. on

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