Customer did not leave a comment.MURILO R.
Customer Reviews for Sentry Self Storage Deerfield
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
First location did not have my truck. Had to go further away from my destination. Which caused me to go extra miles.MICHAEL P.
Very nice experience. Very cordial employee and hard worker Would highly recommend.Peter u. | Overall Experience
I was given a brand new van that was not safe to drive (equipment number BE3173F) from Sentry Storage in Deerfield Beach, FL. I was told I had to return the van to the same location. I advised the agent I had to be at a specific location 35 miles away by 4p. He insisted I had to return. The van. By the time I got into a different vehicle it was 28 minutes to my destination time. I missed my deadline and had To return the next day causing double mileage. As I Speke with the agent, someone should be held accountable for placing me in a unsafe vehicle which could have caused serious damage. Later I found out the brand new van had a faulty power steering. I was told by the agent to call UHaul's 800 number. I did and spoke with another representative. She mentioned someone from management will return my call within 72 hours. That was Monday, December 20, 2021. It is now Wednesday, December 29, 2021 and I have not received a call back. UHaul and Sentry Storage along with their representative, without remorse or sympathy) was careless and have refused to be held accountable for placing me in a potentially dangerous vehicle. Also, The truck they gave me was out of alignment. Apparently, No one checks to make sure these vehicles are safe, but will push on a customer their insurance. I was double charged for mileage due to the negligence of UHaul and Sentry Storage.KAREN G.
Customer did not leave a comment.Jason T.
Customer did not leave a comment.John S. | Overall Experience
Best service i hadrobert L.
Customer did not leave a comment.MICHELE G. | Overall Experience
Customer did not leave a comment.Sandra S. | Overall Experience
Customer did not leave a comment.JAMIE D.
Excelente Customer service. And I was Surprised By the High sanitation Practices they do!Rosa P.
The young lady the helped me was very professional.Robert K.
Very friendly and knowledgableAmy R.
Customer did not leave a comment.DMITRI M.
Customer did not leave a comment.Irving S.
Customer did not leave a comment.RISHA N.
Customer did not leave a comment.TONI S.
Customer did not leave a comment.GINA D.
Brittany is the best!!!CHARMAINE A.
Robert at Sentry Storage, where I rented the U haul truck was extremely professional, knowledgeable and friendly.MICHAEL L.
Really, nothing. The young gentleman had everything prepared, just sign and go.CLINTON M.
Convenient and customer service was friendly and quick...KIMBERLY D.
Roger was greatLanette W.
I gave feedback by phone and had a terrible experience. I've never experienced such rudeness and have been in customer service most of my life. Appalling. Still waiting to hear back.CARLY W.
Customer did not leave a comment.rex H.
Because the manager absolutely went the extra mile to deliver the best customer service possible, any potential problems or issues were avoided. She is a valuable member of your team & I am privileged to do business with Sentry because of her great efforts!Sandra L.
Customer did not leave a comment.dominique D.
They had a hard time knowing my drop off location. Did not have plastic wrap and did not have any of the additional equipment pre ordered. Did not notify me in advance.MATTHEW D.
Customer did not leave a comment.MICHAEL G.
Customer did not leave a comment.nicolette M.
Customer did not leave a comment.Lisa W.
back of truck wasn't that clean. check in and drop off were quick.Phillip K.
The customer service representative I dealt with was extremely rude. She asked me for an estimate time I would have the vehicle and I said 2-3 hours. When I came back in 2 1/2 hours she said I was late and would be charged a late return fee. I never gave her an end time but just an estimate. She was unwilling to work with me and just said â€œcall Uhaul it's not my problemâ€. She then got on her personal cell phone and was texting people and said â€œyou can leave nowâ€. I don't know her name because she didn't tell me nor did she have a name badge on. I can tell you what she looked like though. When looking at my bill it was definitely more than it should have been.Nicole H.
Customer did not leave a comment.Patrick S.
Robert and Brittany are always awesome to work with and very helpful.DAVID W.
I was trying to run a truck that I had reserved, and the system had gone down. At this location there's a manager, her name is Brittany, and her associate Jana, both were extremely helpful and did not give up and trying many different ways to get me my rental. It is very frustrating we could not get anyone on the main office phone to tell us what was going on. Which meant that because we had waited so long, 2hours to be exact, and ended up moving in the rain. Overall this location and these two girls should be commended, because I was about to lose it. And they stayed calm and they were perfect and amazing. For future reference, I would suggest that you have a protocol in place for your different locations to follow when the System goes down. I was on a time crunch and it was extremely frustrating that we were not able to get in touch with anyone from the main office.Carleen U.
Staff members I met today were friendly, helpful, and efficientMelissa S.
The customer service was exceptional!Christopher E.
Customer did not leave a comment.Wilson T.
It was a very simple process to rent and return. There was a young gentleman who was very helpful with me outside who helped with truck and where to park my car.RUSSELL M.
Customer did not leave a comment.William O.
Customer did not leave a comment.ISMAR E.
Brittany, Robert and Jana were awesome. But Brittany, the manager, went above and beyond to make sure that everything was smoothly rented. Thank youDavid W.
Truck smelled like cigarettes and bad attitude from employee. Mileage and gas was marked wrong (gas said 3/4 tank, but was actual 2/3 of a tank. Mileage off by 7/10 if a mile.). I pointed this out and was told I was wrong on the gas and then mileage was not fixed either. I have rented 3 or 4 times from this location in last 2 months with more need on the horizon. I will not use U-Haul or this location again. I will recommend the same to others.RICHARD F.
You guys did a great job when Enterprise let me down - thank you!BENJAMIN R.
Could drop the key in the box outsideTim M.
Nothing that I could determine.John A.
Customer did not leave a comment.Lawrence R.
Customer did not leave a comment.Teresa V.
The manager was very impatient and rude. We where at the wrong location but didn't know it at the time... she didn't even bother to check and ask for someone else to take our information.... wow! it was very embarrassing.... not a very good experience at all!MARCIANO F.
My reservation was cancelled and I was not contacted by anyone or given a reason for the cancellation. Was forced to rent a smaller vehicle than needed. Was not asked how long I needed the vehicle and was charged another $20 for returning after the time that they choose for themselves. This is the second time I have rented online form Uhaul and both times my reservation was cancelled and I was not informed until I went to pick the vehicle up. I will not be making Uhaul my first or second choice for renting trucks in the future and will be discouraging associates to do the same.MATTHEW D.
I am not satisfied at all. My card was charged twice for the rental. Once was $91.67 and the other was $61.89. I bought it back an hour earlier and also filled the gas passed what it was received at .Keona W.
The van needed to be cleaner , the outside was dirty and the seats were covered with dog hair.WINSTON M.
Thanks! Easy process...exellent, helpful, speedy staff. Salute????????John C.
Everything went smoothly employees were awesome only thing I would mention the truck we had the alignment was way off steering wheel was half turn to right alignment needs to be fixed on that trucklandon L.
Very easy transaction. Just wish the credit card made with reservation would have been able to have been used and not asked for another one when dropped off the truck.Theodore L.
Customer did not leave a comment.Christine B.
Customer did not leave a comment.Victoria J.
Very professional and organized buisness easy drop offmark F.
I've used this facility before for rentals and always had a good experience. Yesterday, the van I rented smelled like a cigar. Like a freshly smoked cigar. It was overwhelming and disgusting.Richard F.
Keep doing what you doDelores M.
Friendly staff fast servCasuarina R.
Fast in and outJohn M.
help the customer who rent blanket with big bags to take to the vehicle especially if she is a woman ...Abigail R.
Customer did not leave a comment.Justin P.
Customer did not leave a comment.Glen O.
Taking the ID Picture with own Phone seem kind of weird when you should have your own Equipment to do it .frank M.
Everything went smoothly it was an easy & stress free experiencePhilip P.
When I checked truck back in the guy said he would email my receipt. When I got it I was charged for insurance that I declined and I had put more gas in it than when picked up and still charged for gas. MAKE them go check while you are there and get receipt then. Such a scamJames M.
Customer did not leave a comment.Tanya G.
nothing, all is good.Persal A.
Customer did not leave a comment.Nick L.
The staff was very patient and understanding, even though my husband and myself was very upset. We having been driving around trying to find location to return uhaul rental. They help us resolve a problem which was no fault of theirs. We really appreciate these guys for helping us in time of need.Rodney W.
Put more gasoline when I returned it. Told the gentleman at the desk and boldly he told me that he could not adjust my price due to the fact that I was returning the truck with more gas then when I had picked up. Next time I have to move, will certainly use another company. This is not the right thing to do with clients that respect companies policy. I-Haul had my businesses, but never againGustavo V.
Customer did not leave a comment.Burke H.
Customer did not leave a comment.Miralda B.
Customer did not leave a comment.Weslie E.
Customer did not leave a comment.doreen G.
Customer did not leave a comment.Leslie W.
Customer did not leave a comment.Eileen G.
professional people who reviewed all the qualifications and expectations.Arthur J.
Customer did not leave a comment.Samantha F.
Customer did not leave a comment.Clemente T.
Use this location already. Have storage there. Great staffEarl S.
Customer did not leave a comment.Lock J.
You can never count on the location to maintain their business hours. They close in the middle of the day for unknown reasons.JAMES S.
The best truckCarlos G.
Took too long to order, gas gauge wrong, odometer wrong returned truck no receipt. Went back next day still thought I had truck... good rep figured it out. LolPaul M.
Customer did not leave a comment.JAMES S.
Customer did not leave a comment.Gabriel Enrique L.
Best storage facility in the Boca Raton area by farMitch C. | Reservation
Customer did not leave a comment.Deborah S.
Customer did not leave a comment.kaiolani T.
Great. Could not have been better or easier or better. Will be renting again in 6 months.Oliver D.
Andrew was very helpful and professional during my vehicle and storage rentals.Arthur J.
Customer did not leave a comment.Brittney C.
Thank youJames M. | Reservation
Customer did not leave a comment.James M.
Customer did not leave a comment.William S.
Customer did not leave a comment.John B.
The staff/employee staff was so kind and efficient. She had a smile and helped getting the truck be an easy and fast process.Luis O.
Customer did not leave a comment.Carlos A.
Customer did not leave a comment.Ana Carolina T.
More skilled workers like the manager Andrew, whim was super nice.Trent W.
Both men and polite and professionalZdenko C.
Security needs improving but its nice.Santiago C. | Reservation
Very clean facility & helpful staff. Thank you!Brian W. | Reservation
Both Don and Kristi were very helpfulSusan S. | Reservation