Customer Reviews for Sentry Self Storage Tampa

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Sentry Self Storage Tampa

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Luis I. on

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Good

Dabion G. on

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Customer did not leave a comment.

Jasmine J. on

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Anderson H. on

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Daniel R. on

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Michael S. on

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We did not move in because the location was too far away from where we were and we did not realize that when we made the reservation. Manager was very nice and helpful would recommend

Aleshea F. on

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It was posted on google that you were opened until 7. The door says 6. Unfortunately I had to go with another facility. Sorry!

Rebecca S. on

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The staff was very friendly and helpful.

sherena M. on

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Everything was wonderful my experience was great

bryan H. on

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Customer did not leave a comment.

Christopher R. on

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Good

shelly p. on

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Great service but not pleased with the holding my 6.95 hostage. Taking my money and fourceing me to write a review to get my own money back. Basically making me pay myself to write a review.

Vanessa A. on

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Pricing was confusing. I recieved one price online (which explained very minimal) and then another price when I called. I called to cancel. No one could find my reservation. Dissatisfied.

Latonya S. on

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I ended up not utilizing the storage unit due to uhaul falsely advertising the unit to be free for the first month. Gentleman at the storage place was very nice and informative when canceling

lisa B. on

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Michelle L. on

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Customer Service was rude

Brittney S. on

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I would sit here and type out the email I sent to corporate. You know what's up.

Janay W. on

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Great customer service

Andres A. on

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The location was perfect and great customer service

Caleb V. on

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Great info

Jerome M. on

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Customer did not leave a comment.

Lashon J. on

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Every thing went well at pick up and drop off. I was very pleased

Dale D. on

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Wayne is a fantastic asset. Great personal service even when I had to cancel. Thank you Wayne.

CATHERINE W. on

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The staff from my first phone call to the time I went to pay the storage were excellent!

MARK M. on

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No complaints, but it would have been nice to get a partial refund for the two weeks that weren't used since it was probably rented out again right after we left.

JAYLENE A. on

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Customer did not leave a comment.

DAVID W. on

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My unit was not very clean and I often had vehicles blocking my access to it. Further I got dunning notices for rent due for periods after I terminated my lease. Also, I vacated my unit on Dec 31

KATIE T. on

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The guy who manages the place was great

Jennifer I. on

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Matthew B. on

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The truck was old and out dated.

Noel W. on

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Well first off when I returned the truck, I had to wait another 45 mins as the person had left to go pick up their kid. I had boxes that I had returned as I was told that I will be refunded. I had waited far to long and had to leave as I had a plane to catch back to Toronto. I had left my info and they called but ila few days later o returned the call On the Sunday. Person was not at work. Will call today.

Jose C. on

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There is no indication as to where to park the u-haul truck so it was confusing and I ended up blocking the entrance for other vehicles.

David W. on

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The staff fast, efficient and easy to deal with. Everybody should be this way.

David W. on

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Very fast. Very efficient. They make it very easy. I’d do it again in a heartbeat. And, I will.

Amanda P. on

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Diane C. on

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Nothing

Antonio N. on

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Tasha B. on

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This is at no fault of the Uhaul dealers, but as a corporation. My drive was one way to another state. It took us four hours and we unloaded within the hour. Still, uhaul charged me for two days. I think this is a rip-off and if there was any other company I could've used, I would have. The dealers are very friendly and helpful though.

Fabian S. on

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Joseph C. on

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Wayne is the best!

Maria Raquel T. on

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Judith Cruz was the person who helped , she is the best, excellent & friendly . She know her job ,also we will recomende this company ?? thank you Judith, God bless you.

Tamara P. on

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Tammy N. on

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Carlee W. on

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Russell S. on

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Fast, friendly service. And Christmas music, too!

perry D. on

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Ensure people know at pick up if drop off location uses u haul promotion.

Donice M. on

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Manager was Awesome!

WILLIAM S. on

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Nothing to do with this location but the customer service on the phone is not very good I reserved the vehicle at one location and they called me later and said it wasn’t available I had to pick it up at another one I am not a satisfied at all

Nadja C. on

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Staff were able to accommodate my last minute needs and made the process smooth and awesome!!! Thanks Sentry Storage/UHUAL Staff

Wayne B. on

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Wayne was extremely helpful and friendly. It was a pleasure dealing with him. A great guy.

CRYSTAL W. on

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marsha J. on

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Postoshimi P. on

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Tomas E. on

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George G. on

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lance C. on

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What needs to be addressed was the 8 phone calls it took to communicate with someone regarding after hours drop off. Not only were we hung up but placed on hold. Only ONE staff member called us back after the call being dropped. Suggest better communication with customers as we had been told there was a form to fill out when droppin off the trailer which we knew was to a place already closed. Ended up using a customer service card given nothing else.

Scarlett S. on

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I called uhaul and spoke to a representative who found a location near me and reserved a truck for 2:45pm. I arrived at the location, which was also a Sentry Self Storage building at 2:45 and the doors were locked and no sign or explanation or anything. There were multiple cars lined up confused and waiting. I waited for 15 minutes and no one came, so I called uhaul and was on hold for 15 minutes so I hung up and called the Sentry number. They had to call the company and call me back to let me know that the workers were on lunch. So I waited almost 40 minutes total and when we finally got in there was no mention of it whatsoever. Other than that major inconvenience, everything ran smoothly.

Charles M. on

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The woman at the counter was extremely helpful, we really appreciate it.

Lainie V. on

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Customer did not leave a comment.

Timothy D. on

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Missing utility dolly, gas tank empty so I had to go straight to a station after picking up the truck, vehicle had roaches in it, was very dirty, and poorly maintained mechanically to the point of being dangerous to drive.

JAMES D. on

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Although not a problems in my case, the small selection of available equipment would present problems in most rental equipment situations. Gentleman would represented the company was superior in his customer relations.

Jacqueline W. on

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DOROTHY F. on

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Christine L. on

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Both associates helping this morning were engaged and great to work with. The equipment was in excellent condition and our move was without incident.

Mike B. on

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JOHN V. on

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DANNETTA G. on

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She was prompt, kind, and informative.

Angelline A. on

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I like this u haul truck place there very good with helping u with your. Needs In any way that vthey can 50th @ adamo Ave 33619....

scott S. on

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ELIZABETH L. on

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fast easy reliable service

Kyle W. on

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chuck J. on

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Wayne is an incredible asset to your business. Thorough, polite and efficient... great job

simetria S. on

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Manager was very professional and knowledgeable. Equipment was ready when I arrived and checking out was a breeze, I will return here again. Thank you.

pete B. on

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randall M. on

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JERE B. on

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The staff was excellent and very informative. The door on my unit does need to have a new weather strip and lock as it is old and tattered.

KELLY T. on

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silvia R. on

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I ended here in alamo store.. becouse mi reservation are for causeway blvd. But the location i go before in causeway blvd in tampa .. the customer service is horrible and the truck is full in roaches.. and the lady who take care us is so nusty in miserable.. she need be fired

JAZIEL S. on

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Customer did not leave a comment.

JANA E. on

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When the reservation was confirmed, I did not realize that the pickup was a differenct location than where the reservation was made. We went to the first location and then had to go to a second location. The person confirming pickup should also confirm the location

alexis R. on

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Nothing everything was perfect

Linda M. on

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The staff was great and got me in and out quickly.

NILDA R. on

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There's nothing you can to improve it.. The service was amazingly wonderful. .. Thank you Wayne for all your help.. I will definitely rent another Uhaul from Sentry Self Storage.. It was prefect. . I also was able to rent a storage... On stop shop.... I will absolutely refer all my family & friends <3

SHAZAD M. on

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The staff were very friendly, knowledgable, and efficient in getting me in and out. Highly recommend this place!

Jack G. on

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Difficult location. Not a U-Haul store, but a storage facility that rents a few trailers.

WHITNEY G. on

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LORI J. on

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GEOSS S. on

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Awesome customer service !! quick check out. truck was clean and ran fine. would recommend this location !! great job !

ZACHARY R. on

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Truck was clean and ready to go, allowed me to pickup early.

Casey M. on

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Everything went smooth. Very courteous and helpful.

JAMES M. on

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Tim S. on

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JUAN R. on

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Everywhere else it was more expensive here they treated me very well and it was more economic thank you u-haul

JAMES S. on

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CEDRIC R. on

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Bruce D. on

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ARTHUR W. on

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Nothing. The employees were very helpful and easy to talk to. Great job!

RICK J. on

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This experience was great, the person who helped me was so kind and helpful throughout the whole process and is an excellent representative for any company!!!

LUIS S. on

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give details of space unit with 2 doors or single door options.

Jane M. on

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This is the second year that I have rented the Uhaul van from Sentry Self Storage to move my daughter back to college. Last year I had a terrific experience which is why I saved Wayne's card and called again this year to rent. The van was clean, Wayne is very professional and was very helpful. Chrissy was also very nice and professional. Quick turn around of paper work. I would highly recommend this facility.

CHARLES O. on

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Staff was very friendly

cornelius C. on

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Patrick M. on

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Courteous staff - quick in & out - rental clean with full tank of gas - no nonsense - excellent coffee too! No need for me to look elsewhere for a rental.

STEPHANIE T. on

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This is not where I was suppose to pick up my rental. I was very upset to receive a text instead of a phone call. I was also upset by the fact one of your reps tried to get 50.00 dollars from me over a cancelation. if you choose a location that is convenient to customer then we should be able to get our rental from that location even if means one of your people goes and gets it.

MICHAEL B. on

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The customer service was excellent! This is beyond the office's authority, but there is a need to make the vehicles more fuel efficient. I was thinking about using Uhaul for a cross country move. But after this experience where I spent $240 on gas from Tampa to Ft Lauderdale and back it will be cheaper using a moving company when I move to California. Other than that your office in Tampa should receive a promotional pay raise for their superb service. I will recommend them to friends and family. M.Brown

Burton N. on

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Everything went extremely well.

ODESSA W. on

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My experience was wonderful. The staff was efficient and friendly. I was very pleased..

PATRICK M. on

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Staff are EXCELLENT - offering hospitality & graciousness - this UHaul experience was awesome - Sentry Self Storage is an excellent example for other UHaul facilities to follow. Patrick - Riverview, FL

Jose P. on

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Excellent customer service

KIMONE C. on

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Customer did not leave a comment.

Jose P. on

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You Will Find Excellent Customer Service at Sentry Self Storage

ANGEL G. on

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TIM T. on

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TIM T. on

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AVLYN M. on

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wayne the manager overcharged me for gas there is no way that I could bring a truck back with 3/4 tank of gas and it would cost me $96.00. that does not happen in America!! I WOULD NEVER NEVER RECOMMEND YOU GUYS TO ANYONE YOUR ARE A RIP OFF.!!!!

Tampa Bay Food T. on

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TOMAS R. on

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Good people work in Sentry

RYAN M. on

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MARTA ISABEL G. on

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mi opinion es que deben de tener alguien que hable espanol...... segundo estan cobrando por la internet y no se que hacen con eso , pues tuve que pagar ademas de los $49.00 dollares por la internet , $ 120.00 porque dice que lo que pague por la internet es solo para guardar el camion .... creo que es un robo .... Y SI NO ENTIENDEN , PUES BUSQUEN UN TRADUCTOR , COMO LO TUVE QUE BUSCAR YO , PARA ENTENDERME CON UDS.

ALAN H. on

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JANE M. on

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I rented a cargo van to move my daughter back to college. Facility was easy to find, office clean. Parking lot secure. Wayne was terrific. Friendly and very professional explaining all policies and repeatedly asked if I had any questions. When I asked if I could pick up the van a half hour earlier than regular opening time, he offered to come in early so we could head to campus earlier. I will definitely rent a van from this facility in May to move her out of college and recommend it.