Customer Reviews for Sentry Self Storage Tampa

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Sentry Self Storage Tampa

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Russell S. on

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Fast, friendly service. And Christmas music, too!

perry d. on

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Ensure people know at pick up if drop off location uses u haul promotion.

Donice M. on

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Manager was Awesome!

WILLIAM S. on

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Nothing to do with this location but the customer service on the phone is not very good I reserved the vehicle at one location and they called me later and said it wasn’t available I had to pick it up at another one I am not a satisfied at all

Nadja C. on

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Staff were able to accommodate my last minute needs and made the process smooth and awesome!!! Thanks Sentry Storage/UHUAL Staff

Wayne B. on

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Wayne was extremely helpful and friendly. It was a pleasure dealing with him. A great guy.

CRYSTAL W. on

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Customer did not leave a comment.

Nadja C on

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Wayne Faison is PHENOMENAL What a breath of fresh air 5 star customer service during the aftermath of Hurricane The power was out in the 90+ degree heat, his kindness still shined

marsha j. on

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Postoshimi P. on

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Tomas E. on

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George G. on

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lance c. on

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What needs to be addressed was the 8 phone calls it took to communicate with someone regarding after hours drop off. Not only were we hung up but placed on hold. Only ONE staff member called us back after the call being dropped. Suggest better communication with customers as we had been told there was a form to fill out when droppin off the trailer which we knew was to a place already closed. Ended up using a customer service card given nothing else.

Nathan L on

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Staff was friendly. Units were clean and secure.

Scarlett S. on

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I called uhaul and spoke to a representative who found a location near me and reserved a truck for 2:45pm. I arrived at the location, which was also a Sentry Self Storage building at 2:45 and the doors were locked and no sign or explanation or anything. There were multiple cars lined up confused and waiting. I waited for 15 minutes and no one came, so I called uhaul and was on hold for 15 minutes so I hung up and called the Sentry number. They had to call the company and call me back to let me know that the workers were on lunch. So I waited almost 40 minutes total and when we finally got in there was no mention of it whatsoever. Other than that major inconvenience, everything ran smoothly.

Charles M. on

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The woman at the counter was extremely helpful, we really appreciate it.

Lainie V. on

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Timothy D. on

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Missing utility dolly, gas tank empty so I had to go straight to a station after picking up the truck, vehicle had roaches in it, was very dirty, and poorly maintained mechanically to the point of being dangerous to drive.

JAMES D. on

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Although not a problems in my case, the small selection of available equipment would present problems in most rental equipment situations. Gentleman would represented the company was superior in his customer relations.

Jacqueline W. on

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DOROTHY F. on

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Christine L. on

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Both associates helping this morning were engaged and great to work with. The equipment was in excellent condition and our move was without incident.

Mike B. on

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JOHN V. on

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Dannetta G on

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She was prompt, kind, and informative.

Melinda C on

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Wayne was very friendly and informative.

Sandra B on

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The prices were reasonable, the process was fast, and the representatives were friendly. The units are clean and secure, I feel safe leaving my belongings there.

elizabeth l on

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fast easy reliable service

Connie H on

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Very friendly. Convenient location

Gy-Nea T on

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Samantha was very inviting and adjusted her schedule to ensure we were able to be serviced since the facility closed at 2pm on Sunday, she remained until 2:30pm to make sure we were ok.

Jennifer J on

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Very friendly staff and clean facility.

Andrea M on

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Very helpful and nice! Checking in was super fast and easy.

Jere B on

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The staff was excellent and very informative. The door on my unit does need to have a new weather strip and lock as it is old and tattered.

Vernecia G on

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Samantha was great!I will refer my friends there.

Ana V on

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The staff was very helpful and friendly. I will recommend this place very much. They cover all your needs.

Marcus W on

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They follow up with the day of move in and they knew who I was although I spoke to someone different. They explain the contract to me in great details and I would say it was a good experience.

jean C on

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I did not use the storage and I need a refund as soon as possible

Stephanie P on

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I could not make it to this plave due to time restraints

Judith B on

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The receptionist was extremely helpful and very caring. She made sure everything was good and set for us and went out of her way to help us.

Kirk R on

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Place was a mess and smelled aweful

Shane N on

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Great customer service. Getting my unit was quick and easy. Highly recommend

Maria D on

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Professional staff. Easy access.

chanda b on

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The phone reservationists quoted me one price on the phone when I made reservations however when I talked to representative at the location of my storage said quote was incorrect.

Catherine J on

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Good experience

James S on

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Convenient Location - Very Helpful Staff!

Morgan R on

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Nice and supportive

Benjamin R on

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My check in went very well and Chrissy I think that`s her name was very courteous.

Luis S on

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Manager on duty was very courteous and help full.

Gerard M on

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The registration process was very smooth and the manager very friendly and knowledgeable. I would definitely recommend Sentry to others needing storage facilities.

Latisa L on

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Excellent service called me the very next morning to see exactly what was needed.

KARA M on

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The staff were very attentive and helpful. They went the extra mile in finding us a spot to park our pop-up camper when at first it looked like all available spaces would be too small.

Enrique C on

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The gentlemen I dealt with at this facility Wayne was EXTREMELY accommodating. He and the facility were very nice. I will definately use this facility again and recommend this place to anyone!

Matthew P on

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Very clean facility, managed by competent and friendly people.

Yolonda S on

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The facility is close to my home and the price was reasonable.

KEISHA C on

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The office manager was awesome, very helpful!!!