Customer Reviews for Severna Park Office & Storage
(U-Haul Neighborhood Dealer)

Rating:

5.0

Everything worked out fine

Rating:

4.0

The only flag for this location is there is very little cell service so if the office isn't staffed during drop-off, you might struggle with the U-Haul app enabled process without WiFi.

Rating:

5.0

No problem. Truck was ready to go. Guy at counter was knowledgeable of both the equipment and my destination.

Rating:

3.0

The gentleman at the location just had me hand over the key and I was dismissed. He wasn't rude at all - very nice in fact. But I left not having a clue about whether everything was going to measure up. I figured it would - gas was over the level and mileage under the allowable (although what the final email said I was allowed was less than on my contract) and the truck was totally clean. But who knows what's going to be done or happen between handing the key to a stranger and having it inspected?? I was not at all comfortable handing over the key and walking away not having been checked in and cleared. It's a really bad process and terribly customer unfriendly. Also, every day of my trip, some woman from U-haul called me wanting me to commit to a location for drop-off and an exact time and day and I was NOT about to do that when I hadn't even left home yet when she started. I was harassed every day. Like, STOP IT AND LEAVE ME ALONE! What a horrible process! I've done more than 20 U-haul rentals. I know this process. I'll find a location and return it when I'm finished with the truck. I had no idea exactly when it was all going to be finished - it depends on everyone showing up on time and no break-downs and no emergencies and all the thousand things that can go wrong. That was just harassment as far as I was concerned and next time, if I get the first call like that, it will be the last call because I'll block U-haul. If I need THAT kind of help, I'll ask. Ugh.

Rating:

5.0

The representative at the location was great and the vehicle was the cleanest vehicle i've ever rented.

Rating:

4.0

I did a night drop at this location and they processed my paperwork in a very timely matter the next day. Would love if they had larger parking spot for bigger uhaul truck though.

Rating:

3.0

The internet service in this area is awful so I was unable to complete the online check-in. I had to wait for the office to open to check-in and get my truck.

Rating:

1.0

There is no cell service for Verizon customers at this location. It took us 45 mins to do the self pick up and were late for the movers. This was after the original Pasadena location I rented from didn’t have the correct truck. We then rented another uhaul from the Bowie location and upon arrival found out that the truck had not been returned to that location. This caused the most chaotic move I’ve ever had in 15 moves. There is no excuse for this poor organization and communication when moving is one of the most stressful events without the added stress of uhaul.

Rating:

5.0

Nothing

Rating:

5.0

Very friendly

Rating:

1.0

Trying to get a one way u haul from Aberdeen Maryland to my home in North Carolina was such a disaster.one way was impossible to find. i was told i would be credited for the 90 mile journey ( one way ) to find one. Then had to drive back to load up at my residence when iN ALL REALITY I had found a uhual just across the street at a shell station in Aberdeen who stated that he would not rent it one way. i find that utterly ridiculas. i was out a total of $1325.00 to drive home just over 500 miles.this ALSO cost me a hotel that i did not want to have to pay for or even stay in Aberdeen in the first place. i flew up to get a uhaul had to wait 24 hours to locate one 90 mies away. so no my experience was a big fat ZERO on a scale of 1 to 10. then got charged on top of that for 3 gallons of gas ?? it was on full when i dropped it off . what a terrible experience from the start with (( UHAUL ))

Rating:

5.0

The attendant was professional and got me on my way quickly.

Rating:

4.0

The chains on the unit need maintenance - both are totally rusted and one is broken and useless to hold up the gate.

Rating:

1.0

Unfriendly, rude, and not helpful

Rating:

5.0

The key wouldn’t fit in the drop box.

Rating:

5.0

Continue to be safe and stay healthy

Rating:

5.0

Great customer service

Rating:

5.0

Okay

Rating:

3.0

The location is poorly marked and not easy to locate or maneuver in. Further, I was told at the pick up that the blankets did NOT have to be returned, yet I have now been charged 72$ for the blankets after I had already paid for the use of them. The charge was placed simultaneously with a phone call to call them-I was traveling back to home and had no opportunity to return call until after they made charges.

Rating:

1.0

The guy behind the counter was rude and cursing. He was using the F word all the time and had a really bad attitude. I will never go back to that location.

Rating:

5.0

Your app sucks and didn't work. I had help from the guy working there since your programmers suck at their jobs.

Rating:

3.0

Too far from baltimore. Not good cell phone service for check in.

Rating:

5.0

It was a great rental experience!

Rating:

3.0

I was surprised that COVID 19 mask wearing was not practiced

Rating:

4.0

Keep doing what you are doing although I wish the uhaul location was closer to me in Arnold Maryland. The one on Busch Frontage Rd apparently did not have the 5x8 foot open trailer I was looking for,

Rating:

1.0

guy was rude and didn't seem to have time and looked like he hadn't had a bath in days.

Rating:

5.0

Very easy to complete friendly courteous desk employee

Rating:

5.0

Paul went above an beyond to help us with all of our rental needs both at rental time and return time and made this as smooth as possible for us. We will defiantly rent from this location again!

Rating:

5.0

Overall process was very easy- truck drove well - move was seamless.

Rating:

5.0

All was good !

Rating:

3.0

Service was very prompt and efficient.

Rating:

3.0

The truck I rented drove fine. However, the inside of my truck had a few empty water bottles and small trash in it when I picked it up. Also, the outside of the truck was just a plain white box truck. No real UHaul logos or branding. The other trucks I saw there looked nice. Paul was very helpful service wise during the pickup process.

Rating:

5.0

Very friendly, very efficient, very accomodating. I believe his name was Paul. Very helpful and explained everything in detail to us. The process was quick and the price was great. It was exactly what we needed to get the job done! Thank you!

Rating:

3.0

Needs better signs from the road. Check / fill oil in the vehicle prior to rental. I had to add 3 quarts. So glad I checked in prior to getting on the road for 8 hours. I will rent from Penske for my next truck rental.

Rating:

2.0

First, I was greeted by being chastised for being 30 minutes late, in the middle of a pandemic, nice. Next, despite checking in on line the night before, it still took me 20 minutes to get my trailer. The dealer had to get on the phone with a UHaul rep to diagnose a system problem and essentially had to recreate the reservation again. This is the third time the UHaul system has caused in a significant delay in picking up my rental. Terrible.

Rating:

5.0

If there were instructions on the app to find the black box easier in the self check in portion, that would be nice. We were able to find it, but in the dark it was hard to find it right away.

Rating:

3.0

Truck had not been swept out. Don’t think this was a local issue but the truck had 183k miles and should be used for local only. Oil light was on when I first started the truck. Level was ok so I drove it but checked it a couple times on my trip. Truck made the trip but i was concerned all way down I-95

Rating:

5.0

This was so easy and convenient for our short distance move! Plenty of moving blankets available for rent so we didn’t have to buy them. Plenty of storage units too in case you need to store some items. Will use again!

Rating:

2.0

We were very disappointed that Uhaul never gave us a quote that included ALL taxes and fees. We found this extremely misleading, and it was a huge shock to discover when we picked up our vehicle that we were being asked to pay several hundred dollars more than was "originally" quoted to us. Additionally, the man at the location we picked up our vehicle at was very surly and unhelpful. I would NEVER recommend Uhaul to a friend, and I plan to never use Uhaul again.

Rating:

5.0

Very nice and helpful fellow!

Rating:

5.0

Checked in vehicle via app facilities from outside were great.

Rating:

3.0

The man tried to be helpful he was apologetic but could not answer basic questions. Over all U haul is an awful not customer focused company, they are almost as awful as the Airline industry. We had to rent additional equipment from Penske, and wow what a difference, polite, better equipment, available product and again customer focused. I will never use UHAUL again

Rating:

4.0

Since this was my first time driving a UHaul or large truck of any kind, it would’ve been nice to have a quick tour of the truck. For example, an explanation of the tow/haul button would’ve been helpful. The little sticker was confusing. Also, would’ve liked to adjust the rear-view mirrors, but couldn’t figure out how or even if I could.

Rating:

3.0

Bigger signs would make it easier to locate.

Rating:

5.0

Thanks, Paul!

Rating:

5.0

The manager and operators are always very helpful and professional. I am always 110% satisfied with their service and equipment.