Customer Reviews for Sexsmith Car Wash

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Sexsmith Car Wash

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connie s. on

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The girl on staff was great. The manager she called for assistance was a moron and tried to lie. There are no KM charges on trailers, there was a change in the reservation that made it so I got a smaller trailer that was cheaper but the reservation still showed the old price. Thankfully the girl was smart. She figured it out. Manager tried to make excuses and lied making himself look like an idiot.l by saying they estimate the trailer kms and charge for it which is absolutely false.

Bryan B. on

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Customer did not leave a comment.

donald b. on

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Tori J. on

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The trailer was covered in dirt and half frozen to the ground. It wasn't until after I had gotten the trailer on my truck and was starting to hook the chains up that the girl came out and informed me that there was a note on the file that none of the Marker Lights on the trailer worked, but it was up to me if I still wanted to take the trailer. 20 minutes later and some swearing, I fixed the Marker Light problem, and got the trailer Road Worthy (at -20°C). Improvement for the future, if the trailer isn't safe for highway use, pull it out of service until it is repaired.

ELLEN H. on

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The staff was very helpful and offered to help load the trailer. Very friendly

Rodney W. on

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Jamie G. on

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Michael S. on

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rick G. on

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All good

lawrence h. on

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It only had a four pin attachment for the plug in my truck, I had to buy an adapter, took an hour off my time , very inconvenient.

Victor P. on

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I had reserved it from Rentco tool shed 10 days earlier, when I got there to pick it up , they didn't have one , so at the last minute I had to go find another location. Highly annoying.

Rolland P. on

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I dropped the trailer cleaner then I got it.

Chris M. on

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Customer did not leave a comment.

Pete M. on

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Its too far out of the way , sexsmith is not grande prairie , this was bull shit

Russ C. on

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Joanna-Beth J. on

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The boy at the counter could barely do his job. I told him specifically that I needed the truck for 3 DAYS, he still wrote 2 and now um being overcharged. He had to call his boss for help, he could barely work the system. It took so long!!! I'm pissed.

kate v. on

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Philippe C. on

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I think the gas tank should be full at pickup and fill at drop off.

jason o. on

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Leon D. on

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The u-haul rep was very inexperienced. I received my credit card statement on May 15/18 was double charged. I've had difficulty and reaching the agent. Finally he suggested I request a "start a customer action file".Contract # 85505300 Rental date 4/29/2018. Charges on my cc statement are Apr 29 for $67.50 and Apr 30 for $45.15. Charge should only be $67.50 and the unit was returned in the allotted time frame.

ALLAN A. on

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ken m. on

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It to ok me three visits , for a total of five hours of my time. They did not seem to know what they were doing . Computer problems ,lack of concern for my time. Day of pick up tried to double rental rate. Contract was for $289.90 plus tax. Pick up date I was told it was over $700.00. it took over 1 hour to fix their screw up. I was not offered much of an apology or discount . If I had a different option I would have walked away but I had no time to look elsewhere as I was all ready two hours late getting on the road. If I need rentals in the future I will go to someone else . Very dissatisfied....

Chris M. on

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Customer did not leave a comment.

Melody M. on

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This was our third Uhaul rental in under a year. We like the company. On our way to our new address on this move I was called by a uhaul representative and asked if I could return the truck earlier than I needed to. I was told we would be given something to do with a VIP. I'm not sure as I was driving and trying to get to my location. We did return it early and it's been almost a month but we haven't received anything from uhaul yet. I asked the representative who contacted me but I guess he couldn't answer me since he no longer needed my help.

KIMBERLEY C. on

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Agnes B. on

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CANDACE B. on

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BOB D. on

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Representative friendly, helpful. Pleasant experience.

JOHN G. on

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Check your computer for proper data. I arranged to use a car dolly for 5.5hours. I picked it up at 2:30, paid for insurance and a days rental as well as a damage deposit of 25 dollars and dropped it off at 8:00 the same day. I washed it and went to pick up the damage deposit and was told I owed more. I then produced my paperwork showing my agreement and that I only used the dolly for 5.5 hours but was charged double for everything. They then told me the manager would look at it in the morning and call and that he would mail me a cheque for the deposit return. They told me it was a problem with the computer system. I believe it is a scam. I haven't heard back from the manager yet. Very disappointed as I was expecting to use the returned deposit for food. Very disappointed with the situation and won't use the location again.

richard g. on

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The best part of the uhaul rental was the road side assistance. I had a blown tire on the trailer. The representative that arrived to repair was very quick, helpful,as well as went above and beyond. And got us on the road again. Thanks guys from Prime Tire and Auto

Shaun T. on

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Customer did not leave a comment.