This is the best U-Haul experience that I have had.
Zarka P
Customer Reviews for Shaloms Cafe & Donuts
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Have window washer fluid filled. It was empty when we tried to use it. Other than that, a pretty smooth experience.
Hannah RN/a
RITESH RVery courteous and prompt service - greatly appreciated!!
suzanne pFantastic location, easy to park, courteous owner, and some great food.
Dominique PJust 12 hours later, I received a bank alert that several suspicious transactions by U-Haul were charged to my credit card, but I only made one for the van rental this morning. They found that one transaction was made by a tire company based in Arizona, immediately reminding me of the truck license plate that I rented from U-Haul this morning. It was from Arizona. The bank anti-fraud personnel also told me that my U-Haul bill this morning was the only suspicious transaction that they could find. I have not done any other in the recent days.
jun lOn pickup, my credit card was charged but the store owner couldn't see that reflected on his app. I had to call customer service 3 times before that was resolved. As a result, my pickup was 2 hours later than I had reserved it for, and my credit card was also charged twice for this transaction, so I still need to dispute the first charge with my credit card company.
Janette TVery nice people
Barbre CThe staff were very nice and helpful!
Dalila BGreat customer service.
Oshan CI ordered pads and a furniture dolly. they were not available at this location and I was not informed until arrived. I had to drive a dew miles at $.79/mile to get pads and a dolly. I should have been called so I could arrange that ahead of time.
James AThe staff at this location was friendly and professional. I will definitely rent from them again should the opportunity arise.
Christopher BOur experience was fine, but the van was given to us 30 minutes after our scheduled pick up time (we had a 2 hour reservation). This severely cut into our time and made us late to a pick up
Niland SEasy rental ever.
Barbre CMake the mileage payment details more explicit. I had to search up the policy for whether extra miles are refunded and the mile overage rate.
Nitin NWe didn't realize the shop was open ,so we waited a while and called UHAUL to see if we had the right location. However, upon looking more closely into the shop, it was clear that the place was open and ready to serve us with extreme politeness and good customer service.
Natalia BHave the tank full from the start. My van was at half and it is hard to gauge how much has been used. I ended up overfilling and know I won't get my money back. Otherwise, the van was nearly new and very clean. Easy in person check in and out.
Marla DYou changed the location of my pick up to a place I could not get to easily. I had to cancel the reservation and book somewhere closer where I couldn’t even get the van for a 24 hour period which was my original booking. I spent 45 minutes on the phone with uhaul. I was told my reservation didn’t qualify for the guarantee even though someone unilaterally changed the location. No one called me to check if it was fine to change the location to miles away. I was also told finally I would receive a $20 credit via email for my trouble. I never received it. Awful awful service.
CAMERON ROver charge
Larsen WVan exterior was very dirty, broken passenger mirror. Review your vehicle carefully.
Kevin BSuper easy and convenient!
eric sThe owners/managers at the location were the loveliest people--so kind and helpful. I highly recommend this location.
Trisha MVery poor experience - we will not use Uhaul in the future unless we really don’t have any other options.
Sam CMy experience was excellent. The Uhaul representative was courteous and professional, but also kind and caring. Enjoyed the atmosphere and how he interacted with the other customers. He truly treats people like he wants to be treated. When I need a Uhaul, I will rent from him again.
Carol HI was charged for insurance even though on my online reservation I opted out of insurance. I was not asked whether or not I wanted to purchase insurance at this location, so it seems that they added insurance to my order without my consent. This is not excusable.
Olga SOdd to rent a U-Haul from a donut shop, but the process worked out fine for me.
Glenn OGate on box truck closed (with difficulty) but could not be locked.
Miguel SThe truck and location were easy to find. It needed service. All the safety lights on the dashboard were going off, I didn't have time to inform the owner as I was on a deadline for a pick up. Made it back in one piece, but there's no ramp available. I took back roads because I honestly didnt think it would make the 20 minute ride on the freeway at speed. No offense but the truck needs service or at least the dashboard shouldn't light up with all kinds of hazards when you first get in. And it needs a wash and sanitizing inside. Otherwise, straight forward.
Michelle SReturning customer. I have never had a problem at this location.
TOM NI DID NOT DRIVE 30 MILES YOU THIEF. I DROVE IT UNDER 10 MILES. WHAT A LIE.
Jayme KIt was easy and efficient.
William SThe phone check-in took a long time to load for each page, even though I had full signal strength.
Daniel TClean the outside of the van. The service at the location. However, mobile check in was not helpful at all. Verification of second person or passport needed to be announce ahead of time, also the steps on how to create an account are not clear on the website. I found the whole process too time intense and useless and unless you make improvements I will just use the desk instead. Mobile check in would get 1 star from me.
Stefan BThe back door was not even locked.
Jae LI have been renting from Siamon for a long time. His service has always been impeccable
TOM NI would strongly recommend the agent advise customers about parking personal vehicles in the area. There's all day parking and 2 hour parking and I parked in 2 he parking and got an $82 ticket that could have been avoided if the agent would have advised me of the 2 hr zone right next to the all day zone.
Scott RSmooth and easy pick and return! Best experience I've had at a UHaul location! The truck was new-ish, drove great and got the job done!! Will definitely choose this location again!
Deborah SMake sure people realize all the extra hidden charges (that have nothing to do with the location) - GAS + RENTAL TAX was an additional 20 bucks!
Taja LYour instructions are not clear how to pick up a vehicle. I chose mobile only, but there weren’t any instructions on my phone other than visit the location. The guy working there told me to use the phone but after I checked in there wasn’t anything to do on the phone. He was helpful but it was confusing. Also there’s no key drop off for this spot, so I had to leave the key with the neighbor business. I was surprised and upset when you charged me double the base rate saying it was a 2 day rental after dropping it off at 6pm. There’s nothing that states the cutoff times, and the text message you sent didn’t mention it. The truck was fine but All around, the rental was a poor experience.
David M• The man was not friendly • There was no box to return the key so we had to make an extra trip the next morning. This inconvenience costs us time and money but we know it won't be subtracted from the bill. • Dealing with returning the key was a hassle. We were on the phone with U-Haul for an hour, standing in front of the building as it got dark, until we were finally told to come back in the morning.
Jj SSimon at Shalom's Cafe was very kind, helpful and flexible with my reservation. Very happy to have such easy access and good service for a U-haul in my neighborhood.
Melody RThe folks at Shaloms Cafe are very nice and the truck was great. The digital check in process is both amazing and frustrating. There's a bunch of steps that would have been helpful to do BEFORE I was at the truck or at a minimum have my expectations set that it would happen and what to bring. I did not expect to spend so much time checking in. The strangest part was the second "validation"step. I definitely would not be carrying my passport when I picked up the truck and have no idea what the "lease statement" is. In the end, we managed to get a second contact, but would have been better to be more clear when you sign up to rent the truck about what would happen.
Kimberly N$200 dollars for a 2-day van rental is a little pricey. I will not rent a van from U-Haul again.
ron cSimon was great and super flexible!
Maria KGet the keys 24/7
Youcef CThis store is great!!!
Johanna RThank you!
Zahra PI reserved a 10 foot truck with a dolly and 20 blankets. None of that equipment was available when I went to pick up. I got a van instead and there was no text/call saying my equipment was not available for pick up. The van did not accomplish what I needed for the day. There should be some sort of system to notify customers if the equipment they reserved is not available.
Joseph RThis is the second time that I've rented a van from this location (to pick up furniture that I bought on Craigslist) and both times it was quick and painless. Cost about 1/3 of what I was quoted for someone to pick the furniture up for me.
Michelle GThe owner of Shaloms Cafe was very helpful and went out of their way to make sure I was able to rent and return a car when I needed it! would highly recommend and really appreciated their support.
Emily DMore neighborhood locations like this! My experience this time was much faster and easier than previous rentals from the main uhaul locations in town.
Sam KFantastic
Shihang SGet a sign. Better communication over the phone would be appreciated. Very efficient in the transaction which is appreciated.
Don TThe rental pickup location and owner were great, but the corporate UHaul system is terrible. My 'guaranteed' pick up at the other location was not 'guaranteed' at all and I paid a higher rate and had to return the UHaul at a different location to fit my needs.
Danny YThis was a very convenient location in town and it was easy to pick up and return the van. I had no issues with street parking. The check-in takes some time since an online agent has to verify all your information, so I recommend taking care of that early. The donut shop owner/workers were super helpful and I got to enjoy a few of their donuts (it’s GOOD) as I waited. They were very responsive when I was coordinating dropping off keys. I highly recommend this location for the service and ease.
Linda L