Customer did not leave a comment.wayne V.
Customer Reviews for Shea Holdings Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
When I booked the truck on line for pick up in Charlottetown, I was not aware that I would have to drive to Kinkora to pick it up. Originally I was told I would have to go to Alberton which is one hour and 40 minutes from my home. I was also not aware that the 15 foot truck I booked was not available and I was only able to get a 26 foot truck which was beyond what I needed and what I was comfortable with moving to a downtown location in Halifax. At every time I was asked about this, I was told by uhaul employees that I had agreed to this by clicking something in the on line order process. I would strongly suggest that you make this click option more prominent and make sure that your customers are made more aware that they will probably not get what they want or where they want it. Basically my rental cost me approx $120 more then I was expecting to pay because of the extra fuel I used going to get the truck in Kinkora, driving back to Charlottetown along with the extra fuel burned by the much larger truck then I actually booked. All of the people I spoke with seemed to be reading from the same script, but overall were helpful and did what they could. If you could please send me a $120 credit for my next rental it would be appreciated.Anne S.
A wider choice of vehiclesTom C.
Customer did not leave a comment.Maksim V.
We booked a uhaul in Morell via the Charlottetown office and were sent to pick it up at a closed retailer. The booking agent should take care to ensure that they do not send customers to a closed location. Shea's was great when we arrived there, very helpful staff.WILLIAM MORRIS L.
Great customer service and made my rental experience super easy.Krista M.
Customer did not leave a comment.DALE M.
Customer did not leave a comment.Kristen P.
realy Nice guydaniel L.
Customer did not leave a comment.Brendon M.
I would highly recommend that this location install a drop box for after hours returns - especially during this time of c-19. There was no indication that the location did not have a drop box which created an inconvenience.Joshua L.
Customer did not leave a comment.PATRICK A.
I've been renting UHaul for 20 years and my experience at Shea Holding in Kinkora, PEI was the best I've ever had!! I'll be renting from there from now on!Brent C.
Customer did not leave a comment.PETER C.
Again uhaul just made it easy with friendly smiles and great service. Thank you!Andrew M.
truck had steering problems otherwise it was decent.The owner at sheas showed up even though he was closed. he helped us get your stupid computer problems sorted out...... your online program is GARBAGE and did not nor could not workAdam L.
Richard was super easy to deal with both when we picked up the truck as well as when we took the truck back. Will definitely rent from this location again if needed.Kayla M.
Attended to return the unit and nobody around. Spoke to the staff and theyvwerebunawarebofbhowbro complete the return of the unit. They called the owner and no answer. After about 20min I just left the keys with them and left; long day and didn't want to wait any longer to return. The unitSTEVE B.
Customer did not leave a comment.DONALD M.
Customer did not leave a comment.Mitchell D.
The trailer was fine but the door was hard to close and lockJohn G.
My experience at this location was second to none, MR Shea went over and above from start to finish. FredClair M.
No signage as to indicate where to go. Had to go in through a restaurant.. Staff on site was cheerful but did not know how to work the system. I 10 minute pickup took almost an hour.Jeremy L.
Customer did not leave a comment.Madison D.
Drop off was in another location away from nearest U haul dealer and harder to findbrian H.
I think that this location is just getting set up. With a little time and experience, I believe they will be a great location!Alyssa P.
Customer did not leave a comment.allen A.