The truck could use an alignment- pulls to the right
Kori D
Customer Reviews for ShedMart USA
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I called the business day prior to scheduled pick up to ask a few questions about the process & was dealt with in a rude manner by the associate on the phone. When I arrived to pick up the rental I was unable to open the lock box to retrieve the key due to the type & condition of the lock. I had to call a relative to come open it because my hand was not strong enough, & I am not considered disabled or weak.
Kim MFront end could use some work. Greatly appreciate the rental. Owner was super nice and helpful.
Patricia HTruck needs maintenance done on it front in
robin wThe person was very kind and would recommend him to others.
Mark WNothing from this place they were very excellent to deal with very friendly very punctual could not ask for a better U-Haul distributor.
THOMAS CWe ordered pads and furniture dolly. Neither were provided; neither were we told they weren’t available. It left us unprepared. The vendor blamed the company. The company blamed the vendor. No one takes responsibility to make it right. We look badly on the both. Will recommend people nor choose uhaul to do business with if they have another option.,
Tim LThis was not my original reservation pickup choice but the gentleman was welcoming, prepared and efficient during our pickup.
Wayne LWhat is a quick drop off very accommodating, but I am not familiar with the area at all. The personnel were very friendly. Thank you I would always recommend U-Haul never had a problem in the past using their equipment
Raymond MProfessional yet very friendly and helpful service.
Athena CI didn’t know where to leave the truck due to trucks being everywhere. The office was also closed & no one was there.
JEREMIAH jFacility was cluttered and very disorganized. Staff member spent excess time just chatting with customer before acknowledging that I was even there.
Terry lGentleman was prompt, friendly and very helpful
Sheila SNothing. Everything was great!
Elaine BUnfortunately one of the tires on the trailer had a leak around the previous plug…which caused us to break down in GA and set us back hours.
Lauren GTrailer stand missing and had to go through hell to come up with a jack to remove trailer. Was given two different times someone would be able to assist an almost 50 year old women who could have handled it if the proper stand was not missing and disclosed clearly upon pick up.
Sharon SVery personable and easy to work with, I forgot and left some of my moving materials in the trailer at drop-off. The owner was very helpful in my retrieving the materials,
Ben Wtrailer was not at requested location but 35 miles away. no turn signal lights, no brake lights, one of 4 running lights not working. license plate totally unreadable. trailer hitch so rusty should be condemned. door rollers very rusty - took two to get the door to slide up. operator used a 2 by 4 and wooden blocks to raise trailer for hook up.
JOHNGARLAND SI ran into an issue of ordering the wrong equipment to tow my car. The owner of this location was very helpful in finding me the proper equipment!
Andrew SVery friendly and professional. Better experience than picking up at Tobacco outlet in Lincolnton. Worth driving a few more miles
Anne PSTAFF WAS EXSTREMELY FRIENDLY AND HELPFUL.
Tiffany Ymanager was pleasant, polite & professional. Will definitely rent there again
Thomas LNothing at this location. The staff is super nice.
Jerry LRental agent was not there. I was a bit early..but, a device tech was onsite to work on other equipment and gladly checked my rental in. Very polite and helpful. Didn't catch his name but he was very professional.
Harry BVery pleased renting from uhaul thought 99 cents a mile was a little steep but the way gas prices are I understand.
Bradley DExcellent customer service! The truck was clean and ready when we picked it up. No hassles what so ever. I definitely recommend this location to anyone needing a moving truck.
Tina RWe were very pleased
Allen RSuper nice and welcoming
Sandra TNo problems!
DAVID BThe check in time took too long as the agent didn’t know how to do it
Riley S