Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Didn't have the correct dolly and the place we returned it had to do extra work to correct it.
paul L
Rating:
5.0
Great service . Quick easy transaction
thomas s
Rating:
1.0
Lady told me it was ok to leave it here then called the other location I got it from to charge me more for the rental
Frederick L
Rating:
5.0
Customer did not leave a comment.
Theresa R
Rating:
4.0
Customer did not leave a comment.
Kim C
Rating:
5.0
The rental was good, great customer service!
Mable C
Rating:
5.0
Excellent customer service. Very attentive
Edith O
Rating:
5.0
Customer did not leave a comment.
Deborah H
Rating:
5.0
Shelby is awesome!
Andrew S
Rating:
5.0
Great customer service and very helpful
Latoya L
Rating:
5.0
Customer did not leave a comment.
Oveida L
Rating:
4.0
Customer did not leave a comment.
John K
Rating:
3.0
The person who was there wasn't the regular employee and did the best she could to check me out and undo the trailer.
Joanne Z
Rating:
5.0
Customer did not leave a comment.
Jaquan F
Rating:
5.0
Customer did not leave a comment.
Ricky S
Rating:
5.0
Open everything with professional.
Maurice G
Rating:
2.0
It’s been over a week and I have not received my deposit or refund of miles paid upfront. The only thing the woman can say is call customer service. She seems to know nothing and anytime I’ve called she always says she’s not there. She’s in a truck and will call me back. I still have no call back and it’s been over a week
Jerrith T
Rating:
5.0
Customer did not leave a comment.
Jesse W
Rating:
5.0
Customer did not leave a comment.
michelle d
Rating:
5.0
Customer did not leave a comment.
Phillip D
Rating:
5.0
Customer did not leave a comment.
Walter Y
Rating:
5.0
Customer did not leave a comment.
Walter Y
Rating:
5.0
Customer did not leave a comment.
Stevenson H
Rating:
5.0
Customer did not leave a comment.
George L
Rating:
5.0
Customer did not leave a comment.
Marlisa S
Rating:
3.0
Customer did not leave a comment.
Tiara C
Rating:
5.0
Customer did not leave a comment.
jerry c
Rating:
5.0
This rental experience was EXCELLENT!!!
Matthew C
Rating:
5.0
Customer did not leave a comment.
Jeffrey B
Rating:
5.0
Customer service was great!
Darkari B
Rating:
5.0
Customer did not leave a comment.
Jennifer C
Rating:
3.0
Customer did not leave a comment.
CHARLES P
Rating:
5.0
Nothing
Jamam R
Rating:
5.0
Renting was easy as 123, in and out in less than thirty minutes. Keeping an extra day , with one call and Fast and friendly.
Deborah S
Rating:
5.0
Amazing service
Kyle R
Rating:
5.0
Customer did not leave a comment.
Zachary G
Rating:
5.0
Customer did not leave a comment.
Christian A
Rating:
5.0
Customer did not leave a comment.
JULIA C
Rating:
5.0
Shelby is the best. Give her a raise.
Vickie W
Rating:
5.0
easy
Thomas M
Rating:
3.0
Customer did not leave a comment.
Adrian W
Rating:
5.0
Customer did not leave a comment.
Traci-ann H
Rating:
5.0
Customer did not leave a comment.
Edward C
Rating:
4.0
Customer did not leave a comment.
Eric D
Rating:
5.0
Customer did not leave a comment.
Jonathan S
Rating:
2.0
Very disappointed in shed123 location in roxboro NC, the gentleman was rude when I asked questions in regards to dropping off the U-Haul. He said ask U-Haul I can't help you.
Marcus G
Rating:
5.0
Customer did not leave a comment.
BRIAN C
Rating:
5.0
Customer did not leave a comment.
Graham D
Rating:
5.0
Customer did not leave a comment.
Kimberly S
Rating:
5.0
Customer did not leave a comment.
Franklin T
Rating:
5.0
N/A
Beverly M
Rating:
5.0
Customer did not leave a comment.
Brenda B
Rating:
5.0
Shelby was very friendly and able to answer all my questions thoroughly.
LAURENJO O
Rating:
5.0
Customer did not leave a comment.
Zachary G
Rating:
5.0
Please read the service insurance agreement well and do always buy full coverage
Gloria C
Rating:
5.0
The lady at the location was very nice.
rick p
Rating:
5.0
Had no problem was well taken care of Thank you
Gary P
Rating:
5.0
Stay just the way you are, AMAZING!
Hamilton M
Rating:
4.0
Make it easier to park. The truck was backed in to a tight parking spot when I I picked it up, so that’s how I left it
Ethan G
Rating:
4.0
Customer did not leave a comment.
Rocky F
Rating:
5.0
Customer did not leave a comment.
Kenny V
Rating:
4.0
Customer did not leave a comment.
MICHAEL M
Rating:
4.0
Equipment was not working and lacked operable turn signal lights. Had to return and still got charged $44 which I am trying to dispute but Uhaul refuses to respond.
Michael B
Rating:
4.0
Customer did not leave a comment.
Bruce S
Rating:
5.0
Great experience!!
Rcs S
Rating:
5.0
Customer did not leave a comment.
Shanell E
Rating:
5.0
Customer did not leave a comment.
Franklin T
Rating:
5.0
When I dropped off the truck I called the number listed in the window. The woman who answered gave excellent instructions for dropping off the keys. It was an easy and smooth process.
Ephraim M
Rating:
5.0
Customer did not leave a comment.
Franklin T
Rating:
2.0
Customer did not leave a comment.
Mike B
Rating:
5.0
Everything was great and transaction was flawless.
BRIAN C
Rating:
5.0
Customer did not leave a comment.
Michael B
Rating:
5.0
Customer did not leave a comment.
Ismael R
Rating:
5.0
Shelby was very nice and helpful.
MIke C
Rating:
5.0
The young lady was friendly supporative, and very knowledgeable.
Connie A
Rating:
5.0
Customer did not leave a comment.
hunter c
Rating:
5.0
Let you return the u-haul to a different location if possible.
Regia H
Rating:
5.0
Customer did not leave a comment.
Donald H
Rating:
5.0
Customer did not leave a comment.
David L
Rating:
5.0
Customer did not leave a comment.
John L
Rating:
4.0
The employee was pleasant and efficient with the check in.
Mark R
Rating:
4.0
Customer did not leave a comment.
Don P
Rating:
3.0
Customer did not leave a comment.
Mike B
Rating:
1.0
Again nobody was there for me to drop off. Have someone at the pick up location and drop off.
Chris C
Rating:
5.0
Customer did not leave a comment.
Steve C
Rating:
4.0
Customer did not leave a comment.
John J
Rating:
5.0
Customer did not leave a comment.
Franklin T
Rating:
5.0
Customer did not leave a comment.
SCOTTIVAN H
Rating:
5.0
The lady running the office was very nice. And the rental agreement was handled very quickly and efficiently.
Harold B
Rating:
5.0
Customer did not leave a comment.
James T
Rating:
5.0
the on line program is really bad and every time i called the 800 number they messed it up. They gave me a truck over an hour from where i wanted to pick it up adding 2 hours more drive time for me and letting me know less than 24 hours from when i was going to pick it up So i picked it up local and drove it empty 5 hours and then back full. You need to find a better way to make trucks accessible and easier to pick up where you want to. Everyone seemed like it wasn't a big deal for me to have to drive an extra 100 miles and 2 hours time. Maybe they should have gone and gotten it and brought it to where i wanted to pick it up since they didn't see problem with it. The local person, Shelby, was awesome and was able to fix all the problems others created.
kay f
Rating:
5.0
Customer did not leave a comment.
ROLAND J
Rating:
5.0
Customer did not leave a comment.
Jacob H
Rating:
5.0
Customer did not leave a comment.
Franklin T
Rating:
5.0
Shelby is wonderful to work with. She made everything go so smoothly. She did everything she said she would do and was a pleasure to deal with. She was "EXCELLENT".
Ronnie G
Rating:
3.0
My issue is with the company not any location. My reservation did not mean anything. I was given the wrong truck, at the wrong location, with the wrong equipment. This made moving much more stressful. I will use Budget from now on.