Customer Reviews for Shelbyville Mini Storage LLC
(U-Haul Neighborhood Dealer)

46 reviews

321 Bethany Ln   Shelbyville, TN 37160

(931) 685-0126

Location Hours

  • Mon-Sun: 9 am - 5:30 pm

Services at this Location:

Contact Us

(931) 685-0126

321 Bethany Ln
Shelbyville, TN 37160

Services at this Location:

Location Hours

  • Mon-Sun: 9 am - 5:30 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Dwight B.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

STEVEN T. 
Rating:
5.0

Customer did not leave a comment.

Paul H. 
Rating:
5.0

If you rent one way and return before the 4 days you will not get a credit.

LAURA LEIGH B. 
Rating:
2.0

Could not explain over charges and was not helpful at all. They were incorrect in overcharging for miles, gas, and days. We turned in a day early and was not over miles and gas was the same as rental it was sitting on a slant affecting the gauge reading, Not acceptable for us.

DENNIS B. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
5.0

Customer did not leave a comment.

David D.  |  Overall Experience 
Rating:
1.0

If they break down and can not get any help from anyone at u-haul send another company that is available emediatly. And don't make them pay to fix it themselves and then charge them several hundred dollars after they did your employees job for them and paid to put better parts on your equipment

DANIEL B. 
Rating:
5.0

Your personal at this location was wonderful couldn't have asked for a better person to serve us.

CHRISTOPHER R. 
Rating:
5.0

Customer did not leave a comment.

SYBIL M. 
Rating:
4.0

Customer did not leave a comment.

LEO B. 
Rating:
5.0

👍

Alton T.  |  Overall Experience 
Rating:
5.0

We liked this facility very much. It was easy to apply and easy to leave when we no longer needed service.

Rebecca W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRUCE or PAM M. 
Rating:
2.0

Customer did not leave a comment.

Carol J. 
Rating:
4.0

All good.

Phyllis W. 
Rating:
5.0

Running lights were not working, only the brake lights and blinkers on the back.

Tony W. 
Rating:
5.0

Customer did not leave a comment.

Kevin G. 
Rating:
4.0

The lady who took my reservation somehow didn't save it. Luckily they still had a truck the day I needed it. The process was a bit slow as she seemed to struggle with the process and said she was new.

James H. 
Rating:
5.0

Customer did not leave a comment.

Arron G. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

Customer did not leave a comment.

FERNANDO R. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
4.0

Good experience with personnel at this location. However, I had my pickup scheduled for 7am using the 24 hour truck share option. This location doesn't have that available. I was not able to pickup until 9am when the location opened. The uhaul employee who assisted me in making my reservation via phone doesn't work at this location. I'm not sure if it was a system glitch that allowed this. It was very inconvenient for me. An unfortunate situation, but hopefully one that can be remedied for future customers.

EMILY R. 
Rating:
5.0

Customer did not leave a comment.

mark C. 
Rating:
4.0

Customer did not leave a comment.

Roy W. 
Rating:
5.0

Customer did not leave a comment.

Vonn N. 
Rating:
5.0

Customer did not leave a comment.

Elmer C. 
Rating:
5.0

Thank you

Gianna V.  |  Overall Experience 
Rating:
3.0

Pretty good place

William O. 
Rating:
4.0

Prices too high.

Janet M.  |  Overall Experience 
Rating:
3.0

Gave quote but more than doubled price when we picked it up. Saying they were not given correct info which was not true! Told the lady several times in the conversation it was a one way rental.

Heath S. 
Rating:
5.0

Customer did not leave a comment.

Jana R. 
Rating:
1.0

Honestly, just an unprofessional owner. I would not rent from them again.

Michaela B. 
Rating:
5.0

the staff is very friendly and will recommend needs, keeps a great check on the placeyal are awesome

DEBORAH S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Joshua C. 
Rating:
4.0

I believe the transmission was going out on the unit I rented. I also tried to fill it up with fuel and the pump kept shutting off as it was full. It would not take any more but the gauge did not read full.

Scott N. 
Rating:
3.0

I find it ridiculous that I spent closer to $1000 for a truck with no cruise control and a barely functional radio for a 500 mile move.

Robertscott D. 
Rating:
2.0

The staff needs proper training on how to accept payments. They would not let me split the payment on two separate credit cards. It caused me a lot of stress and time missed from work because I had to drive to another city to another Uhaul location and let them do it!

Tammy B. 
Rating:
1.0

Cigarette ash in the cup holder from person before returned with same amount of fuel but was told it was low and charger extra when I ask about the fuel got a don't care attitude wouldn't recommend U-Haul from this location

Ian W. 
Rating:
1.0

staff was extremely rude and combative and forced my reservation back 4 hours. Upon returning equipment suggested I scrub the floors clean before she charged me for cleaning fees, second staff member inspected it and found no issues with the truck in the same condition. Was then told I was rude and ugly person and I also had a bad attitude and wasn't welcome back.

Joseph E. 
Rating:
5.0

Have more than just one 15 ft truck

Brian H. 
Rating:
5.0

There polite and helpful...

Robert B. 
Rating:
5.0

They were very helpful in getting me on my way.

Sherrie Y. 
No reviews have been submitted for this location.

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