They were supposed to set up the pick my truck option according to the instructions we received, however they didn’t and we spent 30 minutes trying to figure out how to get the keys. Back of the truck was not well clean. More clarity would have been appreciated.
CRISTINA A
Customer Reviews for Sheldon Shell
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Exellent
adelaida cCharged me a minimum of 30 miles
Samuel RLOVE the location-right around the corner from us & so convenient! The location offers so much from a convenient store, to a Subway, to a US Post Office. One stop shopping!
Dean CThey need a better way than a cell phone to upload the driver’s license. It took an extra 10 minutes for them to get it to take and then I had to enter the info myself and it didn’t take that either. All the while I had movers waiting at my place to load! It should be ALOT quicker! The truck was in excellent condition and super easy to drive.
Tyler MNothing, everything was excellent.
Will BThe pick up was super easy. Staff inside Shell station very friendly and helpful
MaryAnn HNot renting from Sheldon Shell again. Tried to swindle me into a $400 move charge by changing my drop off location when I picked it up
Tyler WService was excellent.
Emmanuel AThe vehicle needed interior cleaning
Kathleen JThe male sales rep was super friendly and helpful
Hans HThe female attendant was SUPER friendly and patient with us
Hans HTruck was difficult to safely drive out of facility without damaging other vehicles.
Corie CThey were very accommodating when I needed to keep the truck longer. Very friendly and quick.
Sara DThe truck was given to me dirty and the starter was bad and almost did not make it back to location
Steven RThe vehicle was incredibly destroyed and dirty. Good thing it only needed the vehicle for 15-20 miles to drive locally, as i wouldn't have felt safe driving it in a highway nor long distance. I also returned the vehicle with 1/4 gas, and now i am noticing that the receipt is showing i returned empty tank.
Janel CStaff was very friendly and helpful. Process was easy Best experience I've ever had renting from U-Haul
David SThe customer service there was fantastic.
Lilia LThe location of the vehicle (the parking area for it) is confusing.
Linda AThe customer service personnel were excellent and friendly. My only complaint is that I saw two roaches in the vehicle. I do not want my or anyone else’s items infested by roaches.
George BInfested with roaches
emma hVery helpful and friendly.
Robert WNone
Jaimej TNo good U-haul check in/out sign visible. Had to ask where to drop off the trick
rudi asuper fast and easy
david wThe young man who checked me in was a jerk.
Ray CReserved for 2:00 pm. When I arrived for pick up was told that vehicle was not available. Had to wait.
Patricia WI would like a call back to discuss my experience with my rental! The person who I assume was the store manager taking care of my u -haul rental very rude and unprofessional!! It was close as becoming an altercation!! He had zero interest of helping me discuss my bill etc!! I WOULD NEVER RECOMMEND THIS U-HAUL STORE UNDER THIS PERSONS MANAGEMENT!! This store is representing u-haul…??? Bad news!!
Steven MMake sure you maintenance your vehicle so it doesn’t break down on the next customer
hillary wI was overcharged for gas when I filled up the tank to the exact same spot it was when I picked it up. The receipt shows the tank was below 1/4 when I have a picture showing it was over 1/4 , this was the same location as the needle was when I picked it up. I was charge an extra $68.
Philip PIt was a pretty simple process. The less contact with people with attitudes that we have to deal with the better.
bobby tCashier who gave me the key wasn’t very friendly.
Stacy CYour online check-in service is horrible; the clerks at the Shell station were absolutely wonderful!
Marjorie Mnot easy to fnd as U-Haul signs aren't easily visible, and both entrances to the parking at the rear had "do not enter" signs which was confusing.
David LThe Shell Employee that assisted me with my rental went above and beyond. Great customer service and friendly.
Jason BNot much you guys got it right. Even with it being a gad station.
Dudley VIt took 20 mins to check in, it’s located at a gas station and the Uhaul business is maintenance off a old android phone. When the phone wouldn’t work I was asked to step out of line 4 times to allow gas station customers to check out their items. I felt like I didn’t matter at all.
Christopher PThere was a used condom in the cab and they charged me an extra day without noticing me first. When I called to dispute the charge they told me to call customer service.
Harold CIf the cockpit was cleaner it would be great. But in general, the situation was not critical, it was not very dirty. However, the body definitely could have been cleaned better. Before using the machine, I had to sweep the floor there.
Ihor SI cannot open my final receipt via your email. Please resend
Lisa GThe usb ports/ cigarette lighter to plug in phone cords and the outlet did not work
Trampes WAdditional charges were applied without verification of gas Guage. Had to debate all the charges including the insurance, which I had declined. The rep at the gas station was not understanding or willing to listen.
Kaushal PI only drove the truck 5 miles but was charged for 42. The beginning mileage was incorrectly recorded on my contract, which I did not notice and of course have no way of proving. The truck needs a front end adjustment as it is difficult to keep on a straight line.
Stephen EThe team at Shell located Sheldon Rd. Are always super friendly and quick to help. I try to always rent from this team due to their superior service.
Boyd AGreat service
ERLINDA AThis was an easy online account rental. Very easy and smooth transaction.
Richard EFix the UHaul app. The worst app I've ever used. Wasted over an hour of time between pick up and drop off. Tried to call for help, but it was over a half an hour wait and received help from the text chat (aka drop the key in the box, ignore the odometer and fuel and the app) quickly, but the app is terrible and would leave you stranded if it wasn't standard business hours.
Jeffrey NNa
Cara GBetter signage.
JACKIE HMy pickup time was 5:00 AM. However when I went there for online check-in and pick up, the system told me to come at 7:00 AM when the store opens. Secondly, the rental charges were doubled although I had returned the truck within 24 hours (14 hours). The experience with customer care is not so good either as I was waiting for over 1 hour before the call disconnected on its own.
Anjani K