Owner and his wife very pleasant, and efficient. An excellent experience
Vesta L
Customer Reviews for Shell Gas Station
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
you guys altered my contract without my consent or knowledge told me id refunded when vehicle was returned and it couldnt be credited to any current or pending extensions or charges now that its back and theres a mileage balance left im being told by rude ass service agents that NOW itll just be deducted from balance thats not how this works when for 2-3 weeks i was told by 2 othwr managers it HAD TO BE REFUNDED THEY COULDNT DO CREDITING TO MY RESERVATION OR BALANCE this is now multiple instances of fraud and breach of trust/contract w fraudulent intent on behalf of your store clerk who altered my contract to begin w and your staff and ive also noticed i was charged 77 dollars coverage (again not asked for was added illegally) on extensions that were for a day or 2 days 77 is for 7 days so i was charged a weeks worth of insurance i had illegally slipped into my rental on extensions that were not a week of time and have multiple times shown on my card statements where this happened i was told i would be REFUNDED that amount if it isnt i will be filing criminal charges against the company all staff who have been overcharging me your location who initially defrauded me and altered my reservation without my consent and have all phone calls w uhaul recorded as you guys do given its a one party state no more double talk shit from yall i’ll finish paying the balance when i see what im owed back hit my account till then expect to criminal and civil action incoming
david mGreat location, secure to leave your vehicle. Owner/operator went out of his way to ensure all was good with the truck. very pleasant to work with.
Katherine ROffer variables trucks
Omar AThe whole process was super easy. Excellent communication and service. Friendly, kind and professional manager helped me reserve the van by phone and was also helpful at pickup. Final invoice was exactly what I expected. No suprises and I appreciat that. Wonderful to work with. Van was clean and in great condition and easy to drive and park. I appreciated that gas tank was full when I picked it up so I returned it full. I liked that the van had a newer remote key fob so locking and unlocking was easy however, since this made the key fob wider, it did not fit in the key drop drop. It would be great if key fob fit in the drop box so I could have returned the key after hours. I needed to return the next day with the key. Minor inconvenience to return the key the next day, but overall, excellent positive experience. We moved a student from one apartment to another and it made it so much easier to have a large van. I also rented a dolly/hand truck to make it easier to move furniture and boxes and that was super helpful too. Van and equipment was clean and well maintained. Highly recommend. Thank you for the great service!
Maureen LCheck the van for broken or non working items prior to renting to someone else . Power mirror defective and horn didn’t work. Needs new shocks.
Richard LMy orig drop off location was not valid. Took several phone calls and over an hour to be reassigned a new drop off location. All uhaul ppl were helpful and kind on the phone but that doesn’t change the fact that my location was wrong and I lost about 2 hours out of my moving day due to trying to return uhaul.
Erin MLocation was fine. We used the app so didn't actually talk to a person. I will say the app needs work. It took us forever to check-in because the screen kept turning black and I had to start over. It kept switching names that I had in the system too. When we went to return the truck the same thing happened. I started to take pictures but the screen went black. I had to close the app and when I opened it again I could not get back to the point where I could take pictures. Very frustrated with everything on the app side. Take that out of consideration and the rental was great.
Krista CI’ve rented many times from UHaul and this was the best experience!
NICHOLAS HOverall good experience. No answer to my question about parking my personal vehicle on the premises though. Van in overall ok shape. Horn did not work. Side mirror on right could not be adjusted. The lock to retrieve the key took a while to unlock. Very finicky.
Thomas Mvery good
Chen HI arrived at the address on time but nobody wasn't there. I left the key with a woman at the gas station.
Brunela PForward my receipt
William SN/A
Sarah JThe pick up process is good, but the truck wasn’t filled up to full when I picked up which was very confusing. It only have about 3/8 tank full and I ended up filling 3/8 tank more than I used. For nowadays gas price it was $30 more than I should spend.
ZHIFEI LThe owner was fantastic to work with. Everything was ready and the process was very efficient. Great interaction with the owner, who was pleasant and helpful.
kristen tPickup was easy and efficient. Owner called me ahead of time to confirm that he had truck ready for us. Couldn't have been better!
roy GLights on trailer did not work. Had to scramble to find another er trailer in area. Then told at other location the transaction would not go through because the towing vehicle with trailer wets not rated to haul the towed vehicle. It was fine in original on line reservation and I have towed in this combo 4 x previously. They said the actual trailer they had was not rated for the weight. BUT then they called and tweaked the system to get it to work. Seemed kinda sketchy.
Ronald MThe check in system would not accept my on line reservation and the associate had to call the local manager who got everything in order for me to leave.
Ann VKeep it the same. Great service. Go Tigers
Joseph DDid online drop off
walt wPrimary role is gas station. Just a drop off spot so was not looking for much support services
MICHAEL Downer was ready for me when i arrived. trailer was ready to go. owner hooked it up to my truck for me. process was smooth and quick.
Kedric NOwner was cool and helpful.
PHILLIP WThe location was very close and the owner helped hook up the trailer and then disconnect the trailer when we finished. 5 star service.
Calvin SThis is NOT the location that I reserved the trailer for. I went to the location that I was SUPPOSED TO get the trailer from and was told they don't even handle trailers. You need to update your system to reflect this.
JOHNDAVID RVery kind and helpful in dropping off the unit.
BRIAN MThe customer service was very good. It was a very convenient location and very close to my ending destination.
KRISTEN PNothing
DAVANTE YEasy, fast drop-off. Thanks.
JOHN GI went through the online/mobile return confirmation process which was fairly simple. However, I was asked to pay for fuel and I DID NOT approve the fuel charge because I left the fuel level the same as when I picked up the rental truck. Again, I did not approve the fuel charge and a message advised that someone would be called me within the next 48 hours to discuss the fuel charge. No one contacted me as of 9/9/2021 and I was charged the fuel charge, again, WITHOUT, my approval and NO ONE from uHaul contacted me to discuss this matter. I am requesting a full refund of the fuel charge please.
JUAN VFast service and easy access. Clean trucks and trailers. I have used them about 10 times.
GERALD CGreat service in all areas!
Ricky LThe drop-off location was closed but arrangements was made to drop it there anyway.
DAVID JMake sure the vehicle is cleaned, inside at least, for the next customer.
Rene REverything went smoothly...
Stephen Apick up and drop off location staff were very nice and friendly!
Stephen jWas greeted by friendly staff who explained everything and made the entire process extremely easy. Location was perfect and hours of operation was very convenient.
Brent BI had to wait for over an hour to meet with the operator, was rushed into renting the only available truck because the other ones needed repair, was told that the price was the same for the large size and medium size. Then I was overcharged, and even though I rented it from a gas station and was under the impression that I could refill the gas there and get a cash discount I was charged an extra fee afterwards. When I tried to call and figure out what happened, I was treated rudely. This is the 3rd uhaul I've rented in a month, and the only bad experience I've had. I will not rent from this location again, and I feel like I was taken advantage of.
aaron wFriendly service
Carol GThis particular business demonstrated a standard of excellence. They were professional and proficiently executed the process.
Russell OOn August 22, 2020, my nephew and I rented a U-Haul truck from Yemi to move from one house to another in Clemson, SC. Yemi was very professional and a pleasure to work with. Our truck was clean, very well maintained, and operated beautifully. Yemi also had all the extras we needed including blankets and an appliance dolly. I highly recommend Yemi and the U-Haul rental truck location at 219 Pendleton Road in Clemson!
elizabeth h