Customer Reviews for Mobil Gas
(U-Haul Neighborhood Dealer)

Rating:

3.0

When we opened the ramp, it was full of shattered glass and it got all over our shoes and tracked into the house. We had to clean all the glass and that was not our responsibility. I feel like I should be getting some kind of discount for cleaning whoever else had the truck last. I have video of the glass as well.

Rating:

5.0

All is very good except for some glass slag on the ground of the equipment. Hope it can be cleaned out in advance next time.

Rating:

3.0

Had no problems returning the truck

Rating:

1.0

I rent a truck this afternoon, picked up @2:35pm, returned @3:25pm but was being charged for 55 miles while only driven for 6 miles. Will file a complaint to U-Haul if it didn’t get resolved by the local operator tomorrow.

Rating:

3.0

I picked up my truck from a mobile point. The truck was stucked in hard snow I was strugling to come out for 2 and half hours. I called Uhaul 4 times they just trasfer me to others and final person was answering machine!

Rating:

3.0

The Drop Box should have some sign that indicated it's a U-Haul box.

Rating:

5.0

Super friendly and helpful service!

Rating:

5.0

very helpfull staff

Rating:

1.0

Give me a full tank of gas when I pick up the truck. I received the truck with 3/16 gas - which was not an accurate measurement anyway since the gauge is not precise - and it barely got me 60 km’s. I left Hamilton and had to get fuel in Mississauga. Also, have someone present when I pick the truck up. No one was there and I had no choice but to do a mobile pick up. I would prefer to speak to an agent when I arrive and not use my cellular data, plus I had questions I wanted to ask. My experience has been dreadful. I will never pick up from this location again. Knowing what I know now, I would rather rent from Penske, Ryder, Carter or others with my business account. I did not even receive the truck I reserved. The smaller truck I received did not complete the job!

Rating:

3.0

Need a better process to communicate lock box codes … I had to call a number that went to voicemail, multiple calls trying to find an area manager who knew the code

Rating:

3.0

No longer a Shell station - it is a Mobile gas station

Rating:

1.0

Uhaul has tried to charge me twice for gas, after I already filled up the tank to the same level as when I took the truck. I don't see the purpose of you allowing someone to submit feedback on why they disagree with a charge if you are just going to disregard and charge the amount anyways. I am very unhappy with the customer service.

Rating:

5.0

Personnel were very patient and helpful, provided lots of information and answered questions. It is also very convenient to have access to gas at the drop off location!

Rating:

2.0

Very dirty truck both cargo and interior were not clean

Rating:

1.0

have the uhaul ready when scheduled have the dolly actually in the truck answer phone lines in less than 1 hour

Rating:

3.0

Not really enough space to comfortably fit cargo vans into parking spots. Staff at drop off could not complete closing, had to wait until next day. The staff the next day were very informative, and explained things clearly, but the insurance that I paid for did not cover damages incurred to the top of the van when I brushed by trees growing out over a street. Insurance should cover the entire vehicle, not just from the top of the cab down. Feels like a cash grab. What's the point of insurance, if not for the entire vehicle?

Rating:

4.0

Clean the interior, spilt coffee in cab.

Rating:

3.0

Not sure. We just drop the keys

Rating:

5.0

Super simple process to drop off in a parking lot without staff!!

Rating:

4.0

Advise us if not all of the “extras” were going to be with the truck. We ordered a furniture dolly but when I came to pick up the truck, they didn’t have any dolly’s. I had to call around and drive to another location to get one, costing me extra time and money for additional mileage.

Rating:

5.0

Great service. Personnel were kind and helpful and patient. Answered all my questions with understanding and patience. Everything was clean and easy to drop off my truck at the end of a stressful day. Thank you.

Rating:

5.0

Was my time using the app to pickup my truck, i had some error but when i call customer support they were top notch and stayed with me on the phone untill my issue solved. The truck was super amazing, easy procedure, worth the money i paid. Overall U haul is a great experience and will always use their services. Many thanks

Rating:

5.0

The drop off was efficient and well organized. All of the staff were very helpful.

Rating:

1.0

NOT CHARGE ME AN AFTER HOURS FEE WHEN THERE IS NO ONE THERE TO RECIEVE ME. CROOKS!

Rating:

1.0

I don't know if the guy at the gas station even works for or is affiliated with Uhaul. When I asked where to drop off the truck he first replied "not here". He later clarified the truck needed to be parked at the back of the building and to put the key in the box. Now I have a $22.60 after hours service fee. My expectations were low and this company failed to meet even those. Unprofessional interactions, poor communication and logistical failures. I wish I used more social media so I had a wider audience to voice my displeasure.

Rating:

2.0

the staff in the store didn't know how to return the truck. I have to do it on my phone even it's staff hours.