have the uhaul ready when scheduled have the dolly actually in the truck answer phone lines in less than 1 hourabigail P.
Customer Reviews for Shell Gas Station
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Not really enough space to comfortably fit cargo vans into parking spots. Staff at drop off could not complete closing, had to wait until next day. The staff the next day were very informative, and explained things clearly, but the insurance that I paid for did not cover damages incurred to the top of the van when I brushed by trees growing out over a street. Insurance should cover the entire vehicle, not just from the top of the cab down. Feels like a cash grab. What's the point of insurance, if not for the entire vehicle?BRUCEW W.
Clean the interior, spilt coffee in cab.Kyle J.
Not sure. We just drop the keysGISELE M.
Customer did not leave a comment.Deborah M.
Customer did not leave a comment.CLAUDIU R.
Super simple process to drop off in a parking lot without staff!!doreen J.
Advise us if not all of the â€œextrasâ€ were going to be with the truck. We ordered a furniture dolly but when I came to pick up the truck, they didn't have any dolly's. I had to call around and drive to another location to get one, costing me extra time and money for additional mileage.Donald S.
Customer did not leave a comment.JOHNNY T.
Great service. Personnel were kind and helpful and patient. Answered all my questions with understanding and patience. Everything was clean and easy to drop off my truck at the end of a stressful day. Thank you.Bernadette M.
Was my time using the app to pickup my truck, i had some error but when i call customer support they were top notch and stayed with me on the phone untill my issue solved. The truck was super amazing, easy procedure, worth the money i paid. Overall U haul is a great experience and will always use their services. Many thanksSarmad A.
The drop off was efficient and well organized. All of the staff were very helpful.Gary C.
NOT CHARGE ME AN AFTER HOURS FEE WHEN THERE IS NO ONE THERE TO RECIEVE ME. CROOKS!SIMONARIE B.
I don't know if the guy at the gas station even works for or is affiliated with Uhaul. When I asked where to drop off the truck he first replied "not here". He later clarified the truck needed to be parked at the back of the building and to put the key in the box. Now I have a $22.60 after hours service fee. My expectations were low and this company failed to meet even those. Unprofessional interactions, poor communication and logistical failures. I wish I used more social media so I had a wider audience to voice my displeasure.Owen H.
the staff in the store didn't know how to return the truck. I have to do it on my phone even it's staff hours.Lianji L.
Customer did not leave a comment.Robert W.