Customer Reviews for Shell I-5

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Shell I-5

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Maryann L. on

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You did a great job and I will use you again

Richard E. on

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At first I was upset, because I was told they could not accept cash. I only had cash from my savings account. Second I was lucky I had a cellphone to take the required photos of my Driver's license. When ordering the truck, I was not informed by the sales Rep (back east location) that I would need to know this info.

Travis B. on

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Have the overnight staff for shell be trained on receiving trucks

Madilene T. on

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Customer did not leave a comment.

Elizabeth R. on

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Reservation made in Manteca was confirmed then changed to pick up truck in Stockton. Had 1pm appt. Had to wait around until 2:30 because agent was not there and the station owner did not know check out procedures. The truck was dirty and had trash in it when I picked it up. Had to return to Uhaul, a 20 mile drive back because of mistakes made at check out. I had my disabled child with me during this extremely stressful experience. I would NEVER recommend this Uhaul facility to anyone. VERY STRESSFUL !!!!

Timothy P. on

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philly R. on

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Michelle L. on

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Juan J. on

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Carolyn N. on

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The lady at the store at time of my rental is very rude.

libby T. on

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Carolyn N. on

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Hi the back needed to be mopped but I did not complain the last renter probably use the truck when it rained. Overall experience was great

CHANTAE J. on

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The mileage was off, as told, prior to leaving I went back and told the rep and she wrote it on my paper and initialed it. When I returned it I asked the rep if she had corrected it in the computer and provided my paperwork. He said nothing but after reading the reciept I see neither rep cared and I was charged for the erroneous mileage.

Tamara J. on

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Excellent service! Great availablility of rentals.

Randolph H. on

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You could start by not charging the customer twice for the product and making then wait 3-5 business days for a refund. When it was your mistake.

John L. on

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Daniel E. on

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RASHEED B. on

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David M. on

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I did the express check in on my phone but the location did not know anything about express check in and had to do the paper work as if I just showed up anyway. Complete waste of time.

Michael M. on

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Justin C. on

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Eddie was great. Give him recognition.

Quella J. on

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My experience was above average, no waiting and great customer service

Lonnie R. on

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The guys at this location were awesome! They were quick and understanding, even when I accidentally gave my husband my maiden name! I definitely recommend this location.

Jeffrey C. on

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The employees were great and friendly and did there best. They all deserve the chance to be trained properly from management on how to do uhaul transactions though.

Zuhal S. on

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Very kind employees

eddy C. on

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KELLI B. on

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Carry more kinds of trucks.

veronica C. on

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Wilfredo A. on

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reuben C. on

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Called the Manteca’s location and asked if they had a car trailer in stock got no answer he just started asking me questions. Told him I was going to be there in half hour he ok Then got a call from a lady telling me I had to go to Stockton to pickup trailer. Clerk needs to listen when he is asked a question and answer the question