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Peter S
Customer Reviews for BP Of Great Neck
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
easy fast service, very cost effective
Andrew SProcess is too complicated. Staff is not knowledgeable.
Hoyoung KConvenient location and time. Smooth reservation, pick up and return.
sydney yAdam was wonderful and made the process super easy. I was able to get there early, call him and hook up the trailer. The people at the gas station are pretty rude. They had us move over the trailer a second time on delivery back, but had their non-handicapped Audi in that spot illegally making it tough to get closer. I would certainly tell them to cut the crap or you are pulling the deal to store vehicles there. Also, might make sense for those not 'with it' on trailering to have a sign saying online or at the location you may need to go to another location with staff there for guidance. I would come back to this location!
Vincent LThere was no one physically there to check me in and out. I didn't receive my confirmation email until the next day.
JOSEPH KManager of facility where rental was parked arrived late. Was told I could not leave my personal vehicle at or near the location for the one day I was using rental and to where I was returning the van. This was Very inconvenient.
Steven LThe location is scheduled to close at 5, but at 4:30 there was no one available to help us. There was a contact number displayed inside the gas station, but the contact person was not super helpful. We were forced to remove the auto transport ourselves, which took a tremendous amount of time and effort. In the end, we were told by the contact person that we would be discounted for the major inconvenience, but we never received the discount and the contact person has been refusing to respond to any attempts of communication. We would definitely not recommend this location for drop-off, especially not for auto transports.
manuel EStaff at this location were helpful
Matthew FDelivery was easy and fast as well.
Marco PClean truck, friendly and efficient service
James SRecommended
Nelson MThe manager at the Bp was very rude and not helpful in any way . Worst customer service I ever had
Edgar SThe hours were not from 7 am saturday but 8 am. The place was not opena and I could not access the vehicle without getting the key from the owner of the garage. Please update the correct hours.
Jerome PLittle cleaner car There was no passing we sight break light
Neil JOwner is very nice. Truck was clean .
Brian SCould not open back -so drive back to pick up site-.it was frozen and took some time to loosen up and open truck -asked to take off extra mileage and guy was very nasty . Also never checked back on pick up for cleanness -bad rep fro uhaul
Sally MAll interaction was EXCELLENT ; this location and staff functioned perfectly: helpful, timely and nice
Joseph BOpen later
NOEL DThe inside of the equipment was dirty. But everything else was great!
Caleb RDon't tell me that I can come in early (Friday) to pick up the keys since you are closed on Sundays, then start the rental AT THAT TIME.
Nathaniel WI had a reservation at another location for the day before and the van was not there. I was able to remt this one. The uhaul rep said that inwas supposed to receive 100 credit for inconvenience and i did not get it
Kristen RManager Vincent provides good service.
Roger XI made a mistake in not checking the odometer before leaving, but I was overcharged by 20 miles when I returned. I double checked what my miles ACTUALLY were using google maps and it was 56. I got charged for 76 miles.
Ira FClean the car, Mark the damages on the contract with the client . We were told that they not allowed to mark the defect. The person was very nice put the blame on main office Thank You
ELIAHU NVincent was a great guy. I would always want to deal with just him
Jose JAttendant was very rude when return was made.
George SWill definitely recommend to friends and family very satisfied
saghar sExcellent customer service! Extremely friendly.
Arjeta HMoving dolly, pads that I ordered didn't prepare
Sangmin CQuick and easy pickup. Gas tank was full. Truck was clean. Couldn’t ask for more.
JEFFREYCLYDE BVincent was great, but the other crew (night guys) were not that engaging at drop off.
JUANALBERTO LThe people that work at the gas station couldn’t be bothered to help or give any direction. I called the number, they gave me another number to call and there was zero direction for what to do once I got there. Had to call the number again to ask what to do. My father who came with me and has a bad back had to unhitch the trailer and move it by himself. There were two gentlemen who worked at the gas station that just watched him and didn’t offer to help.
Kamille LExcellent service, 10/10 highly recommend!
STEVENA TVery helpful person . Totally recommend
Tito EYou can make sure that you actually provide the customer with any additional equipment that they rent. Even though I recieved a $22 credit for the blankets and the dolly. I was badly compromised in my readiness and ability to protect and move my items. It was very upsetting to be forced to waste time and scramble for those items at the last moment. At least the uhaul truck itself was clean and available when I arrived to pick it up.
ALEJANDROQUIJANO CABSOLUTELY THE WORST EXPERIENCE POSSIBLE at U-Haul (located at 208 Middle Neck Road, Great Neck, NY, 11021). I rented a 15’ U-Haul truck on this past Wednesday (Oct. 6, 2021) @2:57pm and brought the truck back to the same location the next day (Oct. 7, 2021) @2:12pm. Both the pickup and return of the truck rental was handled by Vincent (who is supposedly the manager at this location). Upon getting the keys and entering the truck yesterday, I noticed that the gas gauge clearly showed that the fuel tank was barely over the 1/2 full mark but on the rental agreement it erroneously indicated that the fuel tank was 3/4 full. I took pictures of the dashboard with the odometer and gas gauge before moving the vehicle to document this. Also, the cargo area of the truck had mounds of soil & dirt and muddy smears all over. I also took pictures to document the dirty state of the truck prior to my renting of the truck. Upon arriving today to return the vehicle (N.B.: BEFORE the 24 hour rental period elapsed), I promptly went inside to the rental counter to return the keys and to get a receipt. I took this opportunity to showed Vincent my photo evidence from the day before regarding the misstated fuel levels. Vincent begrudgingly acknowledged that error and then told me to park the truck in a space occupied by his own Honda vehicle (which he said he would move so that I could park the truck.) I’m not certain why he wanted me to move the truck considering I already gave him back the keys. Anyway, I waited about 20 minutes but no one moved his Honda out of the space. When I went back to the rental counter to ask when I could get my receipt so that I could leave, Vincent behaved with extreme hostility. He acted not only unprofessionally but was shockingly crass & rude. He shouted obscenities, utilizing vulgar & offensive language, shouting about how busy he was (while holding a personal conversation on his cell phone the whole time), and that people need to learn to wait, and repeatedly stating that he works for BP (British Petroleum) and NOT for U-Haul. He shouted at me to leave and process the truck return by myself on the internet. As I was standing directly in front of him, I asked him to process my return while I was there. He snidely threatened, “Well, then you need to fucking wait because I’m busy working. Even when I’m not busy, maybe I won’t even process your return at all.” I have recorded pics, video and audio of Vincent’s aforementioned behavior. After waiting nearly 45 minutes, Vincent told me that his computer was slow so he couldn’t process my rental truck return. He told me to contact Adam Herrmann (U-Haul Area Field Manager) at 1-631-806-1702. Upon calling Mr. Herrmann, I found out that Vincent had charged me for a two day rental when I returned it well before the initial 24 hours of my rental period had elapsed. With his prior comments, this seems to be a blatant malicious attempt by Vincent to waste my time further. Mr. Herrmann apologized and said that he will correct this billing issue by close of business on Thursday (Oct. 7, 2021). Thus far, I have received no refund nor response back from anyone at U-Haul. I am a criminal prosecutor and had two court appearances in front of judges for felony sentencing hearings in afternoon (Thursday, Oct. 7, 2021). Vincent’s appalling behavior and his intentional delays in processing my truck rental return caused me to miss both court appointments. I am extremely disappointed with this U-Haul rental experience. From start to finish, this was a horrendous ordeal that was completely unwarranted and did not need to have happened. To summarize, my aggrievements start with the misstatements of the fuel level of the truck, to receiving a uncleaned truck with a dirty cargo area, to egregious hostility and verbal abuse by the U-Haul representative Vincent, to unreasonable delays and ultimately to over-billing. While there are numerous methods of recourse that I can take, I will wait 24 hours for U-Haul’s customer service and complaints department to address and resolve this situation. Looking forward to being contacted by U-Haul customer service asap. Thank you.
JONAHDONGGYU OThe Manager Eric was very professional and helpful,
Fokion AThe manager at the Shell Station was very friendly and personable. I will definitely rent from UHaul again from this gas station location. It was easy and convienent.
Shaunen KI am very concerned about your billing , I have rented a van five days at 350.00 $ mileage included but the final bill is almost 209 more !! I need to be refunded immediately
ALBERT Y