Customer Reviews for Shenandoah Valley Rentals and Storage
(U-Haul Neighborhood Dealer)

480 reviews

11 Green Hills Dr Ste 4   Verona, VA 24482

(540) 324-0866

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 1 pm
  • Sun: 12 pm - 4 pm

Services at this Location:

Contact Us

(540) 324-0866

11 Green Hills Dr Ste 4
Verona, VA 24482

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 1 pm
  • Sun: 12 pm - 4 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Very small tight lot, kind of difficult to navigate with a trailer. Kind of a strange location for Uhaul but they are making it work. Staff was great and drop off was easy

Adam S. 
Rating:
4.0

Customer did not leave a comment.

Jeremy B. 
Rating:
5.0

The service here was outstanding and the building was exceptional. The gentleman who helped us was very friendly, knowledgeable, and the drop off went smoothly. I highly recommend this location to anyone in the Staunton area.

David W. 
Rating:
5.0

Customer did not leave a comment.

Louanne P. 
Rating:
4.0

Customer did not leave a comment.

JW S. 
Rating:
5.0

Very nice and helpful. Great communication and friendly.

Stuart H. 
Rating:
5.0

Customer did not leave a comment.

K.C. L. 
Rating:
5.0

Customer did not leave a comment.

gordon P. 
Rating:
3.0

Pickup location was not the location I was emailed. Return location repeatedly was closed and I was never informed why. I wanted to pay in cash but was not given the option because of this. When I found someone at the return location they said that they could not access Uhaul online and therefore could not help me. Because of this I had to pay woth card, I looked into returning the truck to a different location but saw I would have to pay a fee and after a cross country trip I did not want to pay anything more. Next time an email earlier for pickup would be nice and a notice that the drop off location was having problems and maybe waving the fee for finding a different location.

Jezreel M. 
Rating:
5.0

Customer did not leave a comment.

Steven K. 
Rating:
3.0

Rental was for 2 days. Turned the truck in a day early because a local agent at my destination point messaged and said someone could use it if I was done with it and wanted to turn it in early. Would be nice to receive a partial refund.

SCOTTEDWARD Z. 
Rating:
5.0

Customer did not leave a comment.

Jose B. 
Rating:
5.0

They answered all of my questions over the phone and were very helpful. I would definitely use Shenandoah Rentals again. Many other local convenience store Uhaul dealers appeared to not care to answer my questions about rentals.

John H. 
Rating:
5.0

Customer did not leave a comment.

WELFORD N. 
Rating:
5.0

Customer did not leave a comment.

Shameeka H. 
Rating:
3.0

We were charged for two days use. We only used it for one day , less than 12 hours. Returned the trailer same day that we rented it. But was charged for two days. Tried to contact the renter but could not get through until next day. not very good business!!

Weldon M. 
Rating:
5.0

Customer did not leave a comment.

Eric M. 
Rating:
5.0

Customer did not leave a comment.

Rhonda S. 
Rating:
3.0

Transaction was smooth and convenient. Dolly that was rented was not in the truck when we picked it up, and we had to go back to get it, which increased the mileage used. We were told we'd get a 10 mile discount for the trouble, but that was not granted as I was charged full price on my credit card. That is my only complaint, otherwise all went well.

Nicole M. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Great help from Tim loading trailer.

Kevin L. 
Rating:
5.0

Amazing customer service!!!

Robin P. 
Rating:
5.0

Great team makes for great experience. Kevin is great to work with as is the rest of the team. highest recommendation.

DAVID R. 
Rating:
5.0

Customer did not leave a comment.

Jeanette M. 
Rating:
5.0

Customer did not leave a comment.

TONIPATTERSON P. 
Rating:
5.0

Customer did not leave a comment.

Brandon S. 
Rating:
4.0

Customer did not leave a comment.

pam M. 
Rating:
5.0

Great experience. Pleasant individual.

Paul B. 
Rating:
5.0

No complaints … appreciated the helpful person at check in … returned vehicle early and message sent to me explained how to do that ….

Susan P. 
Rating:
5.0

Always impressed how well trailers track.

Edward U. 
Rating:
5.0

Customer did not leave a comment.

Bruce F. 
Rating:
3.0

Says they are open till 430 and no one was there…

JESSICA C. 
Rating:
5.0

Customer did not leave a comment.

Daniel H. 
Rating:
5.0

Customer did not leave a comment.

Steve C. 
Rating:
4.0

Customer did not leave a comment.

Michelle J. 
Rating:
5.0

Customer did not leave a comment.

Hezzie M. 
Rating:
5.0

Customer did not leave a comment.

Amos P. 
Rating:
5.0

Customer did not leave a comment.

DAVID B C. 
Rating:
4.0

Customer did not leave a comment.

Timothy C. 
Rating:
5.0

Customer did not leave a comment.

Frank B. 
Rating:
4.0

Customer did not leave a comment.

James P. 
Rating:
5.0

Customer did not leave a comment.

Donald L. 
Rating:
5.0

Customer did not leave a comment.

Sam M. 
Rating:
5.0

Nothing

John R. 
Rating:
5.0

Customer did not leave a comment.

Rebecca R. 
Rating:
2.0

I was charged for gas, even though the truck was returned with the correct amount.

Eric W. 
Rating:
4.0

Customer did not leave a comment.

Carol A. 
Rating:
3.0

Was closed at noon. Got there at 4pm. Can't really say anything about this location.

JOHNFITZGERALD L. 
Rating:
1.0

Provide the service that your customer's pay for, and if it's not available notify them earlier than 15 minutes before they've scheduled their pick-up. This was the worst service ever. I reserved a 15' a month ago, and was told that a 15' would definitely be available but the pick up location would be determine closer to my date and I would be contacted by a local representative. I was never contacted, I called UHaul multiple times and no one could tell me where I would be collecting my truck. The day of my pick up they told me there wasn't a 15' available, but I could drive 30 minutes away for a 10'. Terrible service.

Alexander C. 
Rating:
5.0

Was very pleased with the costumer service and convenience with the help during pick up.

Danny F. 
Rating:
4.0

Online U-haul communication was problematic. Received an email that said it was giving me location information “for the drop-off location discussed”. I couldn't open the link (“the URL is bad”). Turns out the drop-off location had been changed. I was surprised to get a call from a different drop-off location than planned.

John S. 
Rating:
1.0

Convince the proprietor to come to work at the time publicized online and the signs on the doors of the establishment. When I told him I had been waiting since 0900 to pick up the truck, he felt the need to explain most people were late picking up their rentals, and I should not be so “mean”. This was at 0915. I'm disappointed with Uhaul, as this lazy individual represents Uhaul. The windshield had to be cleaned by me before I could begin my travels, and the tank was below the level claimed. This is inexcusable, or perhaps it's too much to expect professionalism from someone that either can't get up in the morning or must have that second cup of coffee before going to work.

Charles M. 
Rating:
3.0

Used UHaul off hour return feature. The online return procedure was impressive.

Hee L. 
Rating:
5.0

Customer did not leave a comment.

John O. 
Rating:
5.0

Nothing-very smooth

John L. 
Rating:
5.0

Customer did not leave a comment.

Colby R. 
Rating:
5.0

Customer did not leave a comment.

Arthur L. 
Rating:
4.0

Customer did not leave a comment.

JOHNERIC F. 
Rating:
5.0

The truck was spotless. We reserved furniture pads and a dolly for a 7am self check in and they were in the truck for us. Location was easy to get in and out in a 15' truck. Will use this location again.

George B. 
Rating:
5.0

Customer did not leave a comment.

TODD L. 
Rating:
5.0

Customer did not leave a comment.

Todd L. 
Rating:
5.0

The place was closed at drop off. Did receive return receipt the following day.

ANGELOSALVATORE C. 
Rating:
5.0

Customer did not leave a comment.

Joseph B. 
Rating:
5.0

Customer did not leave a comment.

Chris S. 
Rating:
4.0

Make the online reservation and pick up of equipment easier. The online experience was and return was unreal. For that reason will look at other companies

Dave C. 
Rating:
4.0

Customer did not leave a comment.

William J. 
Rating:
5.0

Customer did not leave a comment.

HERB M. 
Rating:
5.0

Manager/operator was very helpful and accommodating.

Jason G. 
Rating:
4.0

The truck needs to be better. Maintenance it needs to be aligned it drove terrible?

JERRY H. 
Rating:
4.0

Customer did not leave a comment.

Bernard B. 
Rating:
5.0

Clean inside of the truck cab better. Finding someone's nasty underwear behind the seat was very gross. By the way, we left it there for the next unassuming person who uses that truck.

Linda B. 
Rating:
4.0

your cell phone pick up app is very confussing and hard need to up date it it sucks

Linda C. 
Rating:
4.0

Customer did not leave a comment.

Thomas M. 
Rating:
4.0

Customer did not leave a comment.

PETER M. 
Rating:
5.0

Customer did not leave a comment.

William D. 
Rating:
4.0

There was some noticeable damage to fender on one side that I am not sure was noted and I ended up taping the wiring for the lights so it would not hit the tire.

John D. 
Rating:
2.0

Making sure a truck is at the initial reservation location

Candace S. 
Rating:
5.0

Customer did not leave a comment.

Christine J. 
Rating:
3.0

Customer did not leave a comment.

LARRY S. 
Rating:
5.0

She was very helpful and super nice thank you

Ann H. 
Rating:
5.0

very friendly

michael S. 
Rating:
1.0

It was a terrible experience. The person who was supposed to be there was not there at the location even after it's open time. I waited for over 45 mins for help.

Ashleigh K. 
Rating:
5.0

Customer did not leave a comment.

Janice M. 
Rating:
5.0

Customer did not leave a comment.

Jessica M. 
Rating:
5.0

There has been a snowy mess lately in our area truck was well maintained but with?weather was still nice truck ran well we were able to move family member ramp and dolly were a great help prices are reasonable would use U- Haul trucks again agent was very nice and enjoyed working with her.

frances M. 
Rating:
5.0

Customer did not leave a comment.

CELENA G. 
Rating:
4.0

My only complaint was I ordered a dolly and it didn't come with it. I reached out to a chat agent and said someone would get back with me and no one ever did.

CAITLINMARIE F. 
Rating:
5.0

I specifically booked this reservation using Uhaul 24/7 Self Service because this location (Shenandoah Valley Rentals and Storage) doesn't open until mid-morning. This proved to be a huge mistake. The web enabled check-out simply did not work at all. I spent over an hour on the phone with UHaul Tech Support and tried the service using both an iPhone and an Android phone to access their software/app to get the combination to the lock box to get keys. I was transferred multiple times and eventually ended up speaking with a tech support guy who had absolutely no idea what he was doing. I could literally hear him cover the phone and ask, “what do I do now”? I arrived 15 minutes prior to my reservation time and left considerably more than an hour after I was scheduled to be on the road with the truck. And then, after all that, since I didn't take possession of the truck until after 9am, I asked if Uhaul would extend my return time by an hour and was told that my rental began at the scheduled pickup time, regardless of when I actually was able to get the keys. I will note that the problem here had nothing to do with Shenandoah Valley Rentals. The truck was on the lot, clean and full of fuel. The problem was with UHaul's 24/7 Service. The moral of the story is if you need a truck at a specific time, either choose a location that is staffed at the hour you need the truck or rent from a different rental company. One final note. I did not request a hand truck or packing blankets as I didn't need them. However, they apparently come in the truck whether you need them or not. They are zip tied to brackets inside the box, if you cut the zip ties to move those items out of your way, they charge you for rental for the hand truck and blankets. The problem was that I literally could not stack cargo along the last 3' of the truck box on the side that had the hand truck and bag of blankets. To do so would have required moving those items out of the way, which you can't do without breaking the zip ties, resulting in additional rental charges. It's a pretty underhanded way to make money.

christopher P. 
Rating:
2.0

Did the 24/7 thing and got the key out of the box just to find out they gave me the key to the wrong truck! Luckily someone was there to finally get it figured out but I also paid for a dolly and they forgot to put it in the truck!

Patrick W. 
Rating:
5.0

Customer did not leave a comment.

KATHRYNSUMMITT T. 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH P. 
Rating:
4.0

The truck needed to be cleaned inside and out.

Michael B. 
Rating:
1.0

The moving supplies were not furnished per the order and as a result furniture was scratched and more was spent on labor to load the truck. Tire on the truck was sliced open on the side wall down to the threading. Brakes made noise which got worse along the way and the truck pulled hard to the right.

Timothy N. 
Rating:
5.0

Customer did not leave a comment.

Keith J. 
Rating:
5.0

Just wondered why I needed more insurance for the xtra days while we unloaded at my house

Denise S. 
Rating:
1.0

Customer did not leave a comment.

Jason V. 
Rating:
5.0

Customer did not leave a comment.

Denise S. 
Rating:
4.0

no suggestions. One minor issue with the truck however...the truck would not go OUT of tow/haul mode. Several attempts were made. I forgot to mention this on check-in.

Richard M. 
Rating:
5.0

Customer did not leave a comment.

Lucy M. 
Rating:
5.0

Good location, super professional staff made the pickup and drop off very easy with no worries. Will use them again for sure.

Randy S. 
No reviews have been submitted for this location.

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