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Reese S
Customer Reviews for Sheree Boxes
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing, everything went smoothly
Selina RStaff and management very nice and helpful
Palmer BOne tire immediately showed need of air. Mo air was available. I had to search for a place to provide air. I drove several miles before I found a place to get help. The seat was not adjusted to my needs, and I was not given instructions on how to do anything. The clock was not set to a correct time.
ERCIE CMr Perry is extremely helpful.
Pamela MEnjoyed renting from here, very easy process. Very accommodating when I needed to extend my rental as well. Very friendly and kind to work with. I will use them for all future rentals. Reserved already again for this coming Saturday. 😊
cora aFirst of all, this location saved my butt because I had rented a truck from a different location and, for the THIRD time, I was unable to pick up my truck at the time for which I reserved it ("I'm running late", "I'm having car trouble", "I'm in Jacksonville, on my way.") I did NOT have the luxury to wait for an hour for them to find me a truck and bring it to me. So I drove to Sheree Boxes and, luckily, found her facility open. She called the U-Haul headquarters(?) and had my reservation of a 10ft. truck switched to her. She did this with a smile and all of the southern charm one could ask for! She got me in and out in a timely matter. I marked "NO" for the 'Equipment Clean and Well Maintained' ONLY because the tire gauge light remained on for my entire trip. I asked the gentleman who was cleaning the trucks if I should be concerned and he said that I need not worry and that it stays on. For a conscientious driver such as myself, seeing that warning light illuminated on the dash during my trip was very disturbing. Other than that, the truck was clean. So yes, I would Definitely recommend this location -- certainly over the Altama Avenue location.
Michael MGreat experience
DEMEKIA TEasy drop off.
Hope SFriendly
Jim PThank you so much. ! Carlene Crawford was wonderful to work with! Her helper was excellent too. Answering my questions and being helpful too! This location is convenient and an excellent addition to uhaul services! Thank you again!
WANDA WNothing
Brian BLady inside was too busy on the phone with her personal business to actually help me in a timely manner. The trailer that I picked up had a tire with only 12 lbs. of air in it.
Johnathan CEverything was great!
Thomas FThe truck was turned in, half hour I returned to get the mileage for electronic return and the truck had been stolen. I returned to the shed/office the next day to confirm what was going on. The thief had used the truck and retuned it minus 1/2 tank of gas and lot of extra miles. The mgr states this is an ongoing problem. She stated she would credit my overage but it would take a few days. I will return in a few days to confirm the credit. The mgr seems very nice but in a bad location and no video or lighting to deter thieves and increase customer safety after hours.
CHUCK LMove it to somewhere more inviting.
malcolm cNot a thing.
Steve BNothing great service
Tama RThe lady that helped us was great. Very professional and easy to work with. She explained everything we needed to know and got us in and out fast.
Barbara DIt was to dark to tell much about the place. I dropped off my agreement and they responded very quickly
William SNo one was there to give a key for the truck, please issue refund
Greg DVery friendly staff, easy to find, rent and bring back. Highly recommend this establishment!
toni bThe truck shaked when driving 40 and over
lalah mI go to Brunswick, SSI and Jekyll often and this location is the best
Douglas DOwner very personable
Hensell HLevel parking lot is all.
lorie aKeep doing what you're doing.
Larry DNothing I was taking care of in a timely manner thank you for your time
laquita sLady at desk was professional and knowledgeable
Marcelino DChanged me for gas and should not have
Cynthia BThe lady was very sweet and informative.
William HYou overcharged me for the gas- I brought it back half full-which is what I picked it up at- if they would have checked it out when I turned it in, they would have seen that.
Robert HI went to 3 different locations. 1st had old man who could not get web site activated (20 min.) 2nd location waited another 20 min. 2 customers ahead of me and no one at counter. Went to 3rd location to rent. Frustrating Brunswick, Ga. Experience.
Don DShe was great and has been from previous years
Ronnie GThis was just a drop off location with a shack where I left the keys. Nothing really to judge.
William Sshe is great , been dealing with her for years!
Linda dQuick and easy!
joe bLady in charge kept talking on a personal call and I had to stand there and wait for several minutes.
Timothy HArranged after hours pickup online. Had to arrange a ride to the location where I was dropped off and went through the entire online check in process in the cold and it said I was scheduled for in person pickup the next morning. I called the 800 number and they said that the truck had not been staged for pickup. I was in a sketchy part of town and it was cold and I had to walk a half mile with a bad hip to a place where I could get an Uber pickup. The next morning I told her I would return the truck the next day before close of business at 5:00. This was repeated twice. I rushed to get the truck back at 4:30 and they were closed. I went through the online process again and got it turned in, but not with the promised ease of handing in the keys and leaving. I will not use or recommend the location ever again.
Kenneth SDropped off trailer after hours. There was nothing telling where to park it. App wouldn't work so I put it by front of building in parking spot. Lady calls me in the morning and says I have to come move it. I live 3 hours away. And charged me 20 bucks to move the damn thing 20 ft. Bullshit
sherri wWas not told i jad to check in on web site to get a receipt. Had to drive back to the location to do so. And still did not receive an invoice i would like a $ 20 inconvenience fee.
Mike EThe return box was a little on the loose side. needs to be more secure.
William HGreat service
Robert LGentleman that inspected the truck actually drove his auto and led me to local dump to drop off cardboard used for the move.
LINDA HCheck the trucks dropped off after hours. I was given a truck with holes in the roof that were undocumented and unnoticed until we began loading the truck. As a result, several of our belongings were soaked.
Nick MRequested a month ahead a 20 foot truck. Had to take a 26 foot which was hard to park in the apartments where I was moving.
Nell MDropped unit after hours. Used web app to check in.
Alan SThe owner of the business was very helpful and personable.
paul fThe facility is not configured to carry on business and greet customers. The office is a storage building, muddy parking lot, limited staff for assisting with equipment. Most importantly- did not have equipment that I reserved, which caused MUCH INCOINVENIENCE! I reserved a 20' truck and had to take a 26' truck, which would not fit into the yard where my storage facility was, thus necessitating loading all of my belongings into a pickup truck and then ferrying to the Uhauil...not acceptable!
MARTIN MCheck in process was slow and their office equipment was old and slow. Their printer did not work.
Kimberly SI opted out of online check-in when I reserved the truck. I was notified the day of pickup that I had no choice but to complete it online because the location was closed. I was charged $7 for a dolly that I requested, but there was no dolly present. Truck was on a quarter of a tank and the reservation process of a nightmare. Disappointed is an understatement.
Miranda ERude and over charged me and when I called uhaul they never done anything about
Matthew DThwy didnt have my reservation ready
William B