Sherwin Industries Inc
(U-Haul Neighborhood Dealer)

105 reviews

28020 Kramer Rd   Waterford, WI 53185

(262) 514-2031

Hours

  • Mon-Fri: 7 am - 3 pm
  • Sat: 7 am - 10 am
  • Sun: Closed

Contact Us

(262) 514-2031

28020 Kramer Rd
Waterford, WI 53185

Hours

  • Mon-Fri: 7 am - 3 pm
  • Sat: 7 am - 10 am
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Laddie V. 
Rating:
5.0

Professional staff. Clean trucks. Easy in and out.

Joshua O. 
Rating:
5.0

Customer did not leave a comment.

William B. 
Rating:
5.0

Drop-off was quick and easy. Great location.

Garry W. 
Rating:
5.0

Customer did not leave a comment.

Kathleen S. 
Rating:
5.0

Keep doing the same things.

Mark K. 
Rating:
5.0

It was great working with the people at the location.

ANTHONY M. 
Rating:
5.0

Customer did not leave a comment.

Jensen J. 
Rating:
5.0

Staff was helpful and pleasant.

Jeanne S. 
Rating:
5.0

Quick & efficient service. Will definitely use again

Renee F. 
Rating:
5.0

Excellent service. In and out quickly. Close to where I needed to go.

Nicole E. 
Rating:
5.0

fast friendly service.

Larry H. 
Rating:
5.0

Great location, very helpful people

Dean Z. 
Rating:
5.0

trailer looked clean, but smelled like vomit.... but we still rate it as EXCELLENT because we were desperate and the employees did everything they could to help us.

Cathleen H. 
Rating:
5.0

Customer did not leave a comment.

Greg S. 
Rating:
5.0

Customer did not leave a comment.

Brandon B. 
Rating:
3.0

Customer did not leave a comment.

CAMERON B. 
Rating:
5.0

Sherwin Industries has a good selection of vehicles and trailers, and they make it very easy to rent/return.

Steve R. 
Rating:
4.0

Customer did not leave a comment.

EDWARD T. 
Rating:
4.0

quick and easy

Nicholas A. 
Rating:
5.0

Customer did not leave a comment.

Robert K. 
Rating:
5.0

Customer did not leave a comment.

Andrew A. 
Rating:
5.0

The steering on the truck was loose with a lot of play side to side on the steering wheel.

William B. 
Rating:
5.0

Customer did not leave a comment.

kevin B. 
Rating:
5.0

Pleasure doing business with you

John B. 
Rating:
5.0

Have used them twice and will highly recommend them!

DONALD B. 
Rating:
4.0

Put new tires on the trailer

Craig K. 
Rating:
5.0

Went smoothly..insurance little pricey but good idea to get. Did great 5x8 rental for what I needed

Jennifer P. 
Rating:
5.0

Easy to pick up and drop off

TOM L. 
Rating:
5.0

Personnel was very helpful. Met us outside and helped with our things.

Don B. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
5.0

Customer did not leave a comment.

CLOESS B. 
Rating:
5.0

Very helpful, knowledgeable and fun

Charles R. 
Rating:
5.0

Nice local location

stewart B. 
Rating:
5.0

Very friendly, patient gal that processed me. Would go there again.

Dean Z. 
Rating:
1.0

Again, worst experience ever.

Jennifer A. 
Rating:
5.0

Great experience. Will rent again!

Carol H. 
Rating:
5.0

Customer did not leave a comment.

Troy M. 
Rating:
4.0

Customer did not leave a comment.

ronald G. 
Rating:
5.0

Customer did not leave a comment.

Scott H. 
Rating:
5.0

Customer did not leave a comment.

Darren A. 
Rating:
4.0

Great location and parking lot. Where's the place to rate U-Haul two segment billing for dolly and blankets. What a load of shit. Also had this confusing conversation with phone agent who wanted me to return truck by 2. I had to ask her “what's the longest time I get for my $39?” She said 24 hours. I said that's what I want. I know you'd love to rent trucks twice a day or at least plan better by hour but don't make it so confusing and don't charge for two segments of use of accessories.

Ron J. 
Rating:
5.0

website leaves much to be desired. links didn't open, credit card terminal didn't work. Sherwin Industries very pleasant and nice to work with

Dan H. 
Rating:
5.0

Courteous staff, quick turnaround. I would go to them again.

Paul K. 
Rating:
4.0

Customer did not leave a comment.

Thomas L. 
Rating:
5.0

I'm very glad they were able to give me direction as whomever called to set up the drop off appointment for another location 20 miles away in Salem, WI had a major listening problem, and the website wouldn't allow me to fix it and find a closer location. It would be really great if uhaul could take their own advice on towing empty trailers, and not ask customers to drive much farther than need be to drop them off and pick them up. It's pretty rediculous.

Karen K. 
Rating:
5.0

Customer did not leave a comment.

Tracy T. 
Rating:
5.0

Awesome experience

Brett M. 
Rating:
5.0

Great people and great service

Robert H. 
Rating:
5.0

Customer did not leave a comment.

Julie W. 
Rating:
3.0

Customer did not leave a comment.

Larry S. 
Rating:
4.0

During the pandemic communication was hampered. I wanted to make sure there was a unit available but was uncertain until just before the rental.

Darren A. 
Rating:
5.0

Customer did not leave a comment.

Jason T. 
Rating:
5.0

Great service. Reserved trailer night prior and had no issues. Online check-in process helped speed things up. Was in and hooking up my trailer in 5 mins. Woman at front desk was very friendly and professional.

Amit L. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Customer did not leave a comment.

Jerry G. 
Rating:
5.0

Experience was smooth and efficient.

RENEE F. 
Rating:
5.0

These guys went over and above to help!!

Dennis D. 
Rating:
5.0

Customer did not leave a comment.

Dave K. 
Rating:
5.0

Customer did not leave a comment.

Timothy G. 
Rating:
5.0

Customer did not leave a comment.

Patrick B. 
Rating:
5.0

Very easy process! Thank you for being on Hwy 36.

Dave K. 
Rating:
5.0

Great experience.....

Jim V. 
Rating:
5.0

Customer did not leave a comment.

Debra B. 
Rating:
4.0

Customer did not leave a comment.

Rodney O. 
Rating:
5.0

Customer did not leave a comment.

Ben V. 
Rating:
5.0

Customer did not leave a comment.

Pat C. 
Rating:
5.0

Great group of people! Very Friendly and easy to work with! Definitely will go back and see them again.

Matt S. 
Rating:
3.0

Make the location better lit at night.

JEFFREY M. 
Rating:
5.0

They were closed when I dropped off the truck. They were very prompt in sending me my receipt the next day. UHAUL itself was not very helpful at all. I had to travel 1 1/2 hrs to pick up truck. Was not told this until the night before. Very poor business practices!!!!!!!!

Gail D. 
Rating:
5.0

Customer did not leave a comment.

Stacy L. 
Rating:
4.0

Uhaul.com/share does not work

Donald H. 
Rating:
5.0

Customer did not leave a comment.

Mike B. 
Rating:
5.0

Customer did not leave a comment.

Mark V. 
Rating:
4.0

Customer did not leave a comment.

Kenneth A. 
Rating:
5.0

n/a

Andrew W. 
Rating:
4.0

It took me 90 minutes on the phone to get the code for the lockbox hence delaying my move

Amandip S. 
Rating:
5.0

Customer did not leave a comment.

Annette K. 
Rating:
5.0

nice people

Alan W. 
Rating:
5.0

Customer did not leave a comment.

JUSTIN B. 
Rating:
4.0

Location was far for us to travel to, but location had hours that were convenient due to having to travel farther than requested to get truck.

Jo H. 
Rating:
5.0

Very easy transaction. I like the auto check in after hours.

Suzanne S. 
Rating:
5.0

Customer did not leave a comment.

Rodney O. 
Rating:
5.0

Tung weight No Jack on tung how is a person to get it off there truck. I hurt my back What is your insurance company for claim.

Steve C. 
Rating:
3.0

Electronic return didn't work. It gave me a phone number to call. I was on hold for 40 minutes(40?!!!!) just to be told I needed to call the site the next day to confirm receipt.

JEFFREY M. 
Rating:
5.0

Smooth operation, good equipment condition. Overall great experience. Thanks!

Bryce K. 
Rating:
5.0

Customer did not leave a comment.

Michael O. 
Rating:
5.0

Great help very friendly great experience

Brian P. 
Rating:
5.0

Excellent, clean facility. Process was smooth and location is easy to find. Will definitely use again and recommend to others!!

David D. 
Rating:
5.0

The pick up place was changed three times! This made planning very stressful especially when you've hired people to help you move. The folks at Waterford, WI were very helpful and kind.

Yvette L. 
Rating:
5.0

Nice people, very nice and clean business.

Angela E. 
Rating:
4.0

The service was excellent, the staff was very professional, kind, and helpful. However, due to U-Haul's computer system, I had to come in several times because the computer system was not working, then I could not reserve the tow dolly. when I finally came in to pick up the tow dolly, it took us over a half hour to do the paperwork because the computer system was not working. The location was awesome, the U-Haul service was atrocious.

Karen A. 
Rating:
4.0

Customer did not leave a comment.

Matthew R. 
Rating:
5.0

I really was impressed with this location. I know it recently opened and was very pleased with the quality of the trailer I rented as well as the service I received through the entire process.

greg H. 
Rating:
5.0

My original pick up location was West Allis, Wi. We got there and the truck was not ready. We had to drive to Waterford, WI to pick up the truck. Sherwin Ind. was clean and organized but the milage quote we got from the west allis store was never adjusted. Sherwin Ind is 20+ miles from the west allis location. We were over on miles and charged a extra $13. That is not good customer service from corporate U Haul.

eric P. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey K. 
Rating:
4.0

Friendly staff

darren A. 
Rating:
4.0

Customer did not leave a comment.

tom D. 
Rating:
5.0

Customer did not leave a comment.

randy E. 
Rating:
5.0

Awesome experience with great rates

Brett M. 
No reviews have been submitted for this location.

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