Customer Reviews for Shields Industrial Services

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Shields Industrial Services

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SIMON R. on

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viktoria c. on

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Bruce G. on

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Excellent service. Liz and staff were very helpful.

Dale G. on

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Location was difficult to find

Chris J. on

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The business was closed. There was very poor cell service so we could not return our unit using the app. We had to call u-haul to ensure that they knew we returned it. We were very uncomfortable leaving the unit at this location, just putting the keys in a drop box, and not knowing if u-haul knew that we actually returned the unit on time.

Christine W. on

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Christine W. on

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Howard M. on

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The customer service was exceptional.

Robert G. on

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Robert G. on

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Steve M. on

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Carl S. on

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Hannah M. on

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Alexa T. on

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Second time getting a trailer from this location. Staff super helpful and fast. I think the man's name was Kyle who helped up my trailer (younger with dark hair). Very fast and friendly during drop off and pick up. We will we back the next time we need to move anything.

STEVE S. on

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Simon R. on

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DAVID S. on

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Check the car haulers over to make sure there safe. Was suppose to get a credit back but to this moment not a thing...

Justin N. on

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Jim R. on

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Ezekial S. on

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Seemed disorganized. Also only told the day before that we were only able to pick up at 930 even though we booked for 7am

david a. on

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Edward M. on

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Axel L. on

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The truck was muddy all in the drivers side and the gas was below a quarter tank.

Alan K. on

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JAKE S. on

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Randy S. on

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Truck had just had a level four inspection and a once over. The drivers wiper blade was damaged. And made the repair myself. Good thing as it rained a lot on my trip through the mountains to Edmonton. The cab interior was dirty and smelled of cigarette smoke. The brackets were bagged, one bag of 6 was not checked and were covered in moss chunks and pine needles. Clean ourselves best possible.

Hayley K. on

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The staff here were the best. Quick, efficient, super helpful and pleasant

Rusty B. on

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Rusty B. on

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Paige F. on

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We contacted the location prior to pick up and drop off to make sure they were open and someone would be in the office and both times they were not there when they said they would be. Also, was not convenient that we couldn't leave our vehicle there. So we had to get someone to drive us somewhere else to park our vehicle and then drive back to pick up the truck. Location was really hard to find as they only gave us cross roads and intersections.

Wyndi M. on

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Deborah M. on

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The customer support that Haley provided was really good and efficient. The exterior property isn't very user friendly due to it's numerous pot holes in the driveway. Sadly, neither of the locations that I dealt with in the area knew, or neglected to advise me, that I would have to pay the price of a commercial vehicle on the BC Ferries which was $197.00 instead of $75.00. And that happened because the 10 foot van I preordered from u-Haul was not available to me on moving day!

lisa r. on

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Everything went smoothly for our trip. Thank you

Robroy S. on

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The staff were super helpful, and very friendly. U-Haul's automated system sent me to the wrong location (the equipment I reserved was not even there); the staff at Sheilds Industrial Service got it sorted out.

Ray V. on

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great service , first time with a rental and it was so easy . i highly recommend this place.

Floyd D. on

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We are heading for Yuma however the drop place had no room for the dolly. We require a dolly to rent on our trip home and a break in the price of rental from 3rd st in Yuma would be of benefit to both us.

Kim C. on

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UTE T. on

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It would be great if that dislocation could have some dollies for rent on site. Other than that it was an excellent service kudos to Shields

KIM B. on

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A HUGE thank you to Shields automotive for all of their help. The staff went above and beyond to help us set up our trailer safely. Kyle was amazing at helping hook it up for us as well as the woman who helped us check in and out as well as make sure we were safe and ready to go (sorry we forgot her name). 10/10 amazing service.

Aaron B. on

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The directions given from the link on your website were misleading. I’m handy with a map so, no issue but not everyone is...

David C. on

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The gentlemen was nice who took our keys when we dropped off. Got charged $130 (unknown Fee that apparently cannot be explained) I dropped the uhaul off with more gas than was received with.

rick j. on

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JOANNE M. on

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Lorraine R. on

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The steering had a lot of play in it. It really should be fixed, as it was a challenge to keep it between the lines. Otherwise, all was good, service was excellent and staff friendly and helpful.

renee f. on

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