Customer Reviews for Shine On Your Time
(U-Haul Neighborhood Dealer)

Rating:

3.0

No one there - no lights-no help I called another Shelbyville u haul location to get advice Also called help line and Meghan was very helpful called the number numerous times - could not understand the recording Next morning almorondais called me and settle my nerves-he was very helpful.

Rating:

1.0

No one was there to talk to or ask important questions, had bother the car washing team to ask them when or if anyone will be coming to get the key and the U-Haul, had to make several calls in order to reach someone, wasted valuable time I could be moving in to get any satisfaction,(little as it was), website told to go not very user friendly, when finally get the information to get the key took extra several minutes to even get the lock open. NO if I ever have to move again (I pray to God I don't) with God's help I'll drive to Frankfort KY and get professional movers. Period!

Rating:

5.0

Very nice customer service

Rating:

5.0

A great experience. I made a commitment, honored it. And they honored the agreement. Would definitely rent from them again.

Rating:

5.0

Best, easiest, friendliest and most efficient location I have EVER used U-haul at. Thanks.

Rating:

5.0

Location needs lights for night. Not a single light in their parking area. Needed for safety and security.

Rating:

5.0

Fast check in and no problems at all.

Rating:

4.0

Great service

Rating:

5.0

Make returning easier

Rating:

3.0

No one there to help get trailer off hitch

Rating:

1.0

Business owner showed up 45 minutes late with a line of angry customers. No apology, acted as if it wasn’t their problem. Inside of truck was dirty. I’ll take my business elsewhere going forward.

Rating:

2.0

Just told to drop it and a receipt would be emailed. Not got my dropoff receipt

Rating:

5.0

The young lady that helped me was so very nice every thing went just perfect

Rating:

5.0

Great customer service

Rating:

1.0

No signage, indicating where office is located so very confusing attempting to find it. After arrival, employees were unavailable at time of our pick up as scheduled online. Very frustrating experience.

Rating:

3.0

I went online to reserve a 6 x 12 trailer. When I got to the pick up location, it was not available, even though I had reserved it. I waited 20 minutes to even be told they don’t know what happened but that they had a smaller one. Then I had to wait another 20 minutes to reserve that one. I rented it for one way and online 2 days was included in the reservation. In person they had to charge me for the 2nd day. They also put it in as one way but the drop off location was where I was picking it up. So after leaving I had to call and get that changed. Overall, a very frustrating experience.

Rating:

4.0

The pick-up process was a little slow but otherwise experience was just fine. Would rent from here again if the need arose.

Rating:

4.0

Rented a 26 foot truck for a close move. Good thing it was close because the truck was terrible. It was clean but it shook horribly if you drove it faster than 35 mph and it had little to no power.

Rating:

4.0

I had to call in order to get my rental started. It said I could use the 24/7 pick up, but when I arrived I had to wait 30 minutes for the facility to open because that truck did not support 24/7 pickup

Rating:

4.0

All went well, was a positive experience.

Rating:

5.0

Customer service at this location was very good. Very easy going and layed back. Easy enough to find and get in and out of.

Rating:

1.0

The staff at this location was unprofessional, said horrible things about the U-Haul name and had no knowledge of the equipment they rent. Took over an hour to pick up the trailer and the return process was even worse. None of the employees knew how to return the trailer and spent more time hanging on each other then they spent trying to help me. Again it took FOREVER to return the trailer just to find out they never returned it in the system. Made numerous calls to the location to either never get anybody to answer or to be told not to worry about it. Called 1-800-GO-U-HAUL to be either be transferred to the location or told the district manager would call me back, but again NEVER heard back from ANYONE! It took them 9 DAYS to return the trailer in the system and have weird charges on my account. Maybe the location has a right to be fed up with U-HAUL because their support and customer service are HORRIBLE!!! This entire experience was gut-wrenching and I will NEVER EVER rent from U-HAUL again!!! I will not support a company who can't even take the time to help a customer that is spending their money with them!!!!

Rating:

2.0

Have the U-Haul on site of the business, ensure they actually acknowledge the customer, ensure they tighten the trailer down because the employee didn't and the trailer came off my SUV, went under my SUV with my two year old son in the vehicle. I got whiplash, he sustained two cuts on his chest from the car seat belts.

Rating:

5.0

When I went to take it back on Sunday, my uhaul app said i didnt have a rental, so I took the u haul home and had to bring it back on Monday and got charged another day. I tried calling but there was an hour wait time.

Rating:

3.0

The young lady at the service desk was very professional and helpfyl

Rating:

5.0

Quick and easy drop off

Rating:

2.0

Be open and ready to assist with reservations. A person finally showed up out of pure luck for us to get our trailer we called and got a voicemail. Just terrible. I requested a ball hitch with online and they did not have one. Had to go and buy one at a store. While I was gone a person called me and told me they had to leave and for me to take pictures of the trailer and text them the pictures. Did not help with hook up or anything

Rating:

4.0

Signage