Customer Reviews for Shooters Alley Indoor Range
(U-Haul Neighborhood Dealer)

96 reviews

321 Hamric Dr W   Oxford, AL 36203

(256) 403-0590

Hours

  • Mon-Sat: 11 am - 5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(256) 403-0590

321 Hamric Dr W
Oxford, AL 36203

Services at this Location:

Hours

  • Mon-Sat: 11 am - 5 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
5.0

Very professional and polite.

SUSAN O. 
Rating:
5.0

Customer did not leave a comment.

Robert W. 
Rating:
5.0

Very helpful and treated us kindly. Made sure each time that we understood the rental and equipment

HUGH T. 
Rating:
3.0

Customer did not leave a comment.

DIEGO JOSE B. 
Rating:
1.0

I would not recommend the 24/7 pickup and turn in. The location I used was only a 1 mile from another uhaul location. This caused issues with my location being pickup wirelessly by uhaul!!! This has caused undue stress on my rental. This unit was returned on Sunday morning by 10 AM. Due to THE service that is implemented by this company my rental did not show turn in until the day after which caused me monetary charges that I did not incur. So I will be a bad word of mouth of this type of service. Also your customer sucks,.

Connie H. 
Rating:
5.0

Stay as you are...Professional and Efficient. Thank you.

gloria P. 
Rating:
5.0

Customer did not leave a comment.

JAMES K. 
Rating:
2.0

Customer did not leave a comment.

THERESA T. 
Rating:
5.0

Customer did not leave a comment.

Jordan T. 
Rating:
5.0

Customer did not leave a comment.

DENNIS A. 
Rating:
3.0

Customer did not leave a comment.

Steven C. 
Rating:
5.0

Heather at the front was absolutely fantastic!!!! Thanks again

JOSE R. 
Rating:
5.0

Customer service was AMAZING!! She was so so nice and answered every question I had!!!

Sarah M. 
Rating:
5.0

Mr. Mike did a good job. With no internet or information available, he took care of my reservation.

Rick T. 
Rating:
5.0

Customer did not leave a comment.

Trevor B. 
Rating:
5.0

I have an overall great experience

Ali S. 
Rating:
5.0

Customer did not leave a comment.

Frank L. 
Rating:
5.0

Customer did not leave a comment.

Eleno E. 
Rating:
3.0

Be more friendly and not rude to my wife it was our first time and didn't really understand the rules. Never again.

lance B. 
Rating:
5.0

Customer did not leave a comment.

robert B. 
Rating:
4.0

Customer did not leave a comment.

Barry N. 
Rating:
5.0

Customer did not leave a comment.

Lauren J. 
Rating:
4.0

Shooters Alley although on website stated open was closed at the time of return.

rodney B. 
Rating:
5.0

This Young Lady goes above and beyond to help and assist with every rental not just mine. If I need another rental I will definitely use this location. Heather gets all A's in my book.. Randy

Cecil R. Randy B. 
Rating:
5.0

Customer did not leave a comment.

Seth W. 
Rating:
5.0

Customer did not leave a comment.

Robert W. 
Rating:
3.0

The facility was not open when promised. They should have advised the key was in the lock box. I sat there over 30 minutes before I went on line to register and found out I could have been moving vs sitting.

Tim N. 
Rating:
5.0

Big problem with the computer messing up the "return location". I am having to call Corp. Office to get an extra $20 Charge adjusted and credited back.

Khris B. 
Rating:
5.0

Very nice and speedy service

Melody H. 
Rating:
5.0

Excellent Service and very helpful..

Cecil R. Randy B. 
Rating:
5.0

Nothing. Friendly staff, quick pickup

J Scott K. 
Rating:
3.0

Floor of truck was sticky and had to be mopped out before using

Dennis A. 
Rating:
1.0

Worst U-Haul experience I've ever had. From the location not being open during posted business hours which caused me to be on the phone for almost 2 hours with corporate to correct to retaliating against me by charging extra fees that U-Haul Corporate agreed were not justified or acceptable and even leaving me a voicemail threatening to file a police report because I was late returning the trailer even though I was charged for an entire additional day previous to the voicemail. Customers should go to other locations because this one lacks any and all professionalism.

Brandon R. 
Rating:
5.0

All went well with this rental. Heather was very knowledgeable of the trailer I rented. overall I was well pleased and will go there for future rentals. Gene

Gene J. 
Rating:
2.0

The manager was not very professional and was rude. She assigned us a truck that had been rented the day before and wasn't available. Then tried to give us keys to another truck without the proper paperwork. When I refused the truck without the proper paperwork , she was mad and rude. But without the proper paperwork it did not show correct mileage or gas levels. Will never use or recommend this location again.

belinda M. 
Rating:
5.0

Wonderful service

ANDRZEJ G. 
Rating:
2.0

after I arrived, I had to wait an hour before someone was at the location to help. After receiving my documents, I was given the lock code, the key was the incorrect key foe the vehicle i was getting. After about 10 minutes, the gentleman found the correct key. would not rent there again

Carol M. 
Rating:
5.0

My rental was great Heather was very fast with the paper work and very nice .I will use her the next time

gary O. 
Rating:
5.0

Customer did not leave a comment.

Douglass O. 
Rating:
5.0

Customer did not leave a comment.

Russell H. 
Rating:
4.0

Customer did not leave a comment.

David S. 
Rating:
3.0

Since I am not an employee of U Haul. I was just wondering how much I was going to be payed for the work I done to turn the truck in.

Gerald C. 
Rating:
1.0

Dont charge people $20 for dropping off their truck

Anguhla G. 
Rating:
5.0

Customer did not leave a comment.

mike G. 
Rating:
5.0

Customer did not leave a comment.

Dana S. 
Rating:
4.0

Customer did not leave a comment.

Paul G. 
Rating:
5.0

Great place and service

EFRAIN J. 
Rating:
5.0

Nice and friendly people working at location.

Kimberly D. 
Rating:
4.0

Not sure

Ronnie C. 
Rating:
2.0

They have terrible customer service..

Rodney M. 
Rating:
3.0

Customer did not leave a comment.

Jonathan M. 
Rating:
5.0

Customer did not leave a comment.

bryce P. 
Rating:
5.0

Excellent experience and a good overall experience.

Shayne S. 
Rating:
5.0

Customer did not leave a comment.

ESTELLE S. 
Rating:
1.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Customer did not leave a comment.

Quintin L. 
Rating:
4.0

Customer did not leave a comment.

emily W. 
Rating:
5.0

Customer did not leave a comment.

John R. 
Rating:
5.0

Customer did not leave a comment.

TIMBERLY D. 
Rating:
1.0

Requested pickup at a location that would be open at 8:00 in the morning. They had equipment at a facility that does not open till 11:00 and the 24 hour pickup would not work. Was told that I could haul my truck but it would not fit on the trailer. On top of this the U haul unload help never called until the night before to say he could not make it. VERY!!!!!! Dissatisfied with whole thing and customer service that you have to wait forever to speak with someone.

gary P. 
Rating:
1.0

Close this location

Britiany C. 
Rating:
1.0

I arrived on time after making a reservation online. I waited 50 mins to finish my reservation. They only had one computer and one employee so everyone had to wait.

Michael H. 
Rating:
5.0

The guy Brittman was awesome!

Mark H. 
Rating:
3.0

First time ever using uhaul, the customer service was dry and not personable. I got the wrong truck, i reserved a 17' one and got a 10'. The customer care is wonderful. She helped me return the truck due to incorrect information from the individual at the store. I didn't get a dolly that i requested and paid for. I noticed i was double charged. I have to wait until the store opens to get everything settled

Jennifer L. 
Rating:
5.0

Customer did not leave a comment.

Arthur B. 
Rating:
5.0

Customer did not leave a comment.

Dave W. 
Rating:
4.0

The truck in the back was not cleaned as required by returning customer. This is not about the location but about U-Haul itself. Last 2 times renting I have set my time for early morning and was rescheduled at a different location and at a later time, much later in the day. Customer make plans for both ends of moving and U-Haul dictates when and where to return the truck. This is very frustrating.

William K. 
Rating:
3.0

Did not get $7 refund for Dollie they did not have. Had to go and pay cash to another Uhaul company. The oil light kept popping up saying 0% oil in truck and could only drive 50 miles per hour.

Layveran R. 
Rating:
5.0

Customer did not leave a comment.

Steven P. 
Rating:
5.0

Customer did not leave a comment.

Sharonda J. 
Rating:
1.0

We experienced double charges and failed to provide a receipt. We called the Uhaul Corp and they corrected the double charge.

Stephen K. 
Rating:
3.0

It take so long to get checked out I was at the place rental place over 2 hours to rent the uhaul and it wasn't very clean the back was open and it was mud on the back

Tongela M. 
Rating:
5.0

Customer did not leave a comment.

Hatim A. 
Rating:
5.0

This was great customer service! They went out of there way to help me. Even thought U-Haul system was not working. Right

kenneth P. 
Rating:
1.0

1. Have the key placed in the area it says it is 2. Have the correct code for the lock that the key is supposedly behind 3. Have paid for equipment present in the trucks 4. Have the truck ready so that people don't have to reschedule their move date due to negligence on other people's part 5. Offer discounts to those who have had such a terrible experience 6. 24 hour customer service for those who can't move until night time and not attempt to charge the customers for 48 hours worth when it wasn't their fault that they didn't even get it until the day after it was scheduled to be picked up

Olisha E. 
Rating:
1.0

My reservation was moved from one location to another that did not open until 11 am, I had a 7 am pickup scheduled. I also ordered 2 dozen blankets that were not on the truck. The truck struggled in hills and did not drive well.

Andrew H. 
Rating:
4.0

Customer did not leave a comment.

Julie E. 
Rating:
1.0

Get some in the office that can check the truck upon arrival. Had to take pictures of the truck gauges to send to manager so sad.

DANNY D. 
Rating:
5.0

The location was excellent. However, the online rideshare process was infuriating. Especially the 20 minute wait from submitting information to approval, while my daughter and I sat outside waiting for the key code. I also disagree with your charging method. I had the vehicle from 9:00 AM to 3:00 AM, 18 hours. Yet I was charged for two days. I had the truck for less than one day, therefore you overcharged me $34.

Gerald N. 
Rating:
5.0

Customer did not leave a comment.

Tanja B. 
Rating:
3.0

Customer did not leave a comment.

Annie H. 
Rating:
2.0

Dropped off after hours. The process was somewhat confusing because it asked to go to the app and "Press Return"; however I was unable to set up the account. I was unable to contact anyone at the drop off site even during business hours. They did not have a way to leave a message to confirm drop off.

david C. 
Rating:
3.0

Customer did not leave a comment.

Emmitt S. 
Rating:
1.0

This has been the biggest headache and hassle! I will NEVER use this location again!

Corey T. 
Rating:
5.0

Customer did not leave a comment.

Misty G. 
Rating:
2.0

No one there at drop off

Amber A. 
Rating:
2.0

Keep the trucks well maintained, I check the oil in the one I rented an was low about a half of quart, an driving wise, the truck needs sway arm links an probably a whole front end, the steering in it was horrible swerveing in one lane due to pot holes making the truck sweve due to the poor front end

Michael H. 
Rating:
3.0

Assist customer with hook up and make sure equipment is rent ready. Tow dolly fender was held on by a rubber strap

Terry G. 
Rating:
5.0

Excellent

Jose F. 
Rating:
3.0

Customer did not leave a comment.

judy G. 
Rating:
5.0

Tires on vehicle are worn and should be replaced. This caused a very rough ride.

Charles D. 
Rating:
5.0

staff needs more training . they had difficulty processing it but they made one phone call and got it taken care of.

michael E. 
Rating:
4.0

Customer did not leave a comment.

JAMES M. 
Rating:
4.0

Customer did not leave a comment.

Randall C. 
Rating:
5.0

Customer did not leave a comment.

Lennie R. 
No reviews have been submitted for this location.

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