Customer Reviews for Shooters Alley Indoor Range

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Shooters Alley Indoor Range

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Arthur B. on

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Customer did not leave a comment.

Dave W. on

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William K. on

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The truck in the back was not cleaned as required by returning customer. This is not about the location but about U-Haul itself. Last 2 times renting I have set my time for early morning and was rescheduled at a different location and at a later time, much later in the day. Customer make plans for both ends of moving and U-Haul dictates when and where to return the truck. This is very frustrating.

Layveran R. on

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Did not get $7 refund for Dollie they did not have. Had to go and pay cash to another Uhaul company. The oil light kept popping up saying 0% oil in truck and could only drive 50 miles per hour.

Steven P. on

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Sharonda J. on

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Stephen K. on

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We experienced double charges and failed to provide a receipt. We called the Uhaul Corp and they corrected the double charge.

Tongela M. on

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It take so long to get checked out I was at the place rental place over 2 hours to rent the uhaul and it wasn't very clean the back was open and it was mud on the back

Hatim A. on

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kenneth P. on

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This was great customer service! They went out of there way to help me. Even thought U-Haul system was not working. Right

Olisha E. on

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1. Have the key placed in the area it says it is 2. Have the correct code for the lock that the key is supposedly behind 3. Have paid for equipment present in the trucks 4. Have the truck ready so that people don’t have to reschedule their move date due to negligence on other people’s part 5. Offer discounts to those who have had such a terrible experience 6. 24 hour customer service for those who can’t move until night time and not attempt to charge the customers for 48 hours worth when it wasn’t their fault that they didn’t even get it until the day after it was scheduled to be picked up

Andrew H. on

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My reservation was moved from one location to another that did not open until 11 am, I had a 7 am pickup scheduled. I also ordered 2 dozen blankets that were not on the truck. The truck struggled in hills and did not drive well.

Julie E. on

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DANNY D. on

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Get some in the office that can check the truck upon arrival. Had to take pictures of the truck gauges to send to manager so sad.

Gerald N. on

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The location was excellent. However, the online rideshare process was infuriating. Especially the 20 minute wait from submitting information to approval, while my daughter and I sat outside waiting for the key code. I also disagree with your charging method. I had the vehicle from 9:00 AM to 3:00 AM, 18 hours. Yet I was charged for two days. I had the truck for less than one day, therefore you overcharged me $34.

Tanja B. on

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Annie H. on

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david C. on

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Dropped off after hours. The process was somewhat confusing because it asked to go to the app and "Press Return"; however I was unable to set up the account. I was unable to contact anyone at the drop off site even during business hours. They did not have a way to leave a message to confirm drop off.

Emmitt S. on

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Corey T. on

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This has been the biggest headache and hassle! I will NEVER use this location again!

Misty G. on

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Amber A. on

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No one there at drop off

Michael H. on

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Keep the trucks well maintained, I check the oil in the one I rented an was low about a half of quart, an driving wise, the truck needs sway arm links an probably a whole front end, the steering in it was horrible swerveing in one lane due to pot holes making the truck sweve due to the poor front end

Terry G. on

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Assist customer with hook up and make sure equipment is rent ready. Tow dolly fender was held on by a rubber strap

Jose F. on

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Excellent

judy G. on

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Customer did not leave a comment.

Charles D. on

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Tires on vehicle are worn and should be replaced. This caused a very rough ride.

michael E. on

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staff needs more training . they had difficulty processing it but they made one phone call and got it taken care of.

JAMES M. on

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Randall C. on

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Lennie R. on

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