Customer Reviews for Shooters Alley Indoor Range
(U-Haul Neighborhood Dealer)

162 reviews

321 Hamric Dr W   Oxford, AL 36203

(256) 403-0590

Location Hours

  • Mon-Sat: 11 am - 5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(256) 403-0590

321 Hamric Dr W
Oxford, AL 36203

Services at this Location:

Location Hours

  • Mon-Sat: 11 am - 5 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

TIMOTHY R. 
Rating:
3.0

Don't recommend shooter's alley

Elgin B. 
Rating:
4.0

Customer did not leave a comment.

James D. 
Rating:
5.0

Engine light was on. Truck drove okay. Not sure giving a truck with a light on is wise.

Gary W. 
Rating:
5.0

Customer did not leave a comment.

Kelly D. 
Rating:
4.0

Customer did not leave a comment.

Joanna B. 
Rating:
5.0

easy to work with and very helpful and nice. thanks.

Holly K. 
Rating:
5.0

Good customer service.

ursula J. 
Rating:
5.0

Heather was very friendly and helpful. She made the process so simple. I will be back at her for more business in the future.

Jennifer Y. 
Rating:
5.0

We had previously had a bad experience at this location and decided not to use them again but they were the only ones with available rentals for the time we needed it. This experience was fabulous. The person who dealt with before was not there and Heather was great!

Sheri H. 
Rating:
5.0

I've dealt with Uhaul for years, and this was by far my best experience. Heather was amazing, and I'll be back to rent from her again!

Gina B. 
Rating:
4.0

Customer did not leave a comment.

Willie M. 
Rating:
5.0

Customer did not leave a comment.

Gregory T. 
Rating:
5.0

Heather personally texted me to give me the address which was very helpful in a new town. She greeted us outside and was very personable.

Amy S. 
Rating:
4.0

I love the fasr service was issued out. Right on point. Kudos.......

ERVIN J. 
Rating:
1.0

Customer did not leave a comment.

DANIEL L. 
Rating:
1.0

Make sure trucks are clean, fueled and in good running condition.

Stephanie B. 
Rating:
3.0

Provide a little help hooking up. Employee sits inside watching 70 yr old man struggle and strain his guts out trying to hook up trailer by himself. Hope the chicken wings were good!

RANDY E. 
Rating:
3.0

You can start by charging what was quoted, What the heck is a safe frip fee ?? you quote one price to get the business and then when you show up to pick the item up you jack the price up, will never ever deal with U-Haul again, crooks

CHAD B. 
Rating:
1.0

worst experience ever!!

NOE S. 
Rating:
5.0

Customer did not leave a comment.

Demetrious W. 
Rating:
2.0

It is not right to cheat people just because you think you can get away with it. I have worked and rented U-Hauls to people for many years. Person checking me in charged me $46.92 fuel charge I made him take it off, I put more fuel in truck than what was in it when I rented the truck I had my fuel receipt and a picture of the fuel gage on my phone and mileage. This is the second time Shooters tried to rip me off.

Brenda C. 
Rating:
2.0

My boxes were late. They were returned by Uhaul movers but I am still being charged with late fees added for 2 of the boxes. These boxes were rented to another person under my account. I have contacted this facility as well as Uhaul corp. I was told I would be contacted by upper management in 3 to 5 days. I have not been contacted. My original concern was placed Dec 4. I have made several calls since. I am still being charged. I have yet to be contacted.

Lisa P. 
Rating:
1.0

Customer did not leave a comment.

CHRISTOPHER H. 
Rating:
3.0

The gentleman working at the counter was helpful, but the online check in was terrible, and the website allowed me to rent a furniture dolly that wasn't an available option at that location. Really frustrating experience.

David H. 
Rating:
3.0

Customer did not leave a comment.

charles B. 
Rating:
5.0

Darius at the pickup location was such a great help! The U-Haul 24/7 on line check in was a nightmare navigating the website instructions and uploading for me!

Barbara M. 
Rating:
5.0

This group of men went above and beyond to get things set and ready for us.

WAYNE F. 
Rating:
1.0

U haul is overated over cost and lacks what customer service really is...

Ronald P. 
Rating:
4.0

I was directed to this location by Victory Fuels because they 'did not have room on the lot'. They did have at least two easily accessible places I could have parked the trailer. The dealer on Hwy 78 in Oxford, Al was closed, but Ieft the trailer and called customer service who was very nice and said she would make a record of my drop off. The Victory Fuels dealer and Ed Higgins Jr. need to take some training on proper customer relations skills!!!!! Please put me in touch with someone higher up in management than Ed Higgins Jr. so I can continue this discussion. Thanks.

JAMES B. 
Rating:
3.0

Ensure vehicles are cleaned prior to customer pick-up

PATRICK W. 
Rating:
4.0

Customer did not leave a comment.

Kenneth A. 
Rating:
5.0

Customer did not leave a comment.

Swain A. 
Rating:
5.0

Customer did not leave a comment.

Swain A. 
Rating:
5.0

Customer did not leave a comment.

PHILLIP R. 
Rating:
5.0

Customer did not leave a comment.

Barry C. 
Rating:
5.0

Customer did not leave a comment.

RANDALL C. 
Rating:
3.0

I did my return on Uhaul.com so I didn't have any dealings with the employees at Shooters

STEPHANIE B. 
Rating:
2.0

Uhaul is super very close just go there

Tasha C. 
Rating:
5.0

Replace entrance and parking lot.

Norma F. 
Rating:
5.0

Customer did not leave a comment.

KEVIN A. 
Rating:
1.0

The truck and trailor were of age and should be retired. The whell cover on the trailor came off in transit and I believe I was charged and shouldnt have been.

MARVINLEE P. 
Rating:
5.0

Customer did not leave a comment.

MARY M. 
Rating:
1.0

The lights did not work. I went back to the location and they couldn't fix them or replace the trailer. They told me to call Roadside Assistance. Roadside Assistance SAID they fixed the lights during the night. They were not fixed. We traveled 600+ miles in storming rain with ONE taillight, no running lights, no blinkers, no brake lights....tried to get the trailer exchanged at other locations in the area before our trip, none available. We were stopped in 2 different states because of the lights Uhaul will not talk to us. WORST experience EVER with uhaul and their customer servicer has tanked apparently.

SASHA H. 
Rating:
1.0

Our equipment was not available, and not as much as an apology was given. Additionally the staff was extraordinarily rude. The associate raised her voice at my wife, suggesting that she shouldn't be upset for the fact that the associate was more than ten minutes late. Additionally, the staff seemed to be more concerned in catching up with a local official than getting my truck out on time. To add insult to injury, the oil level was barely sufficient, and the gas tank was between 7/8 and full, just to the point where the staff wouldn't have to worry about it. Go down the street to the other Oxford location. Go to the location in Weaver. Drive to Atlanta or Birmingham. But avoid this Uhaul location.

KEVIN N. 
Rating:
1.0

Customer did not leave a comment.

TRACEY M. 
Rating:
4.0

Customer did not leave a comment.

JAMES V. 
Rating:
5.0

She was absolutely amazing! Love this location and will definitely be doing business with her in the future. All of the reviews for her location are mainly for the UHUAL.com website and their experience with UHUAL and not with this particular store. She is great!

KRISTA S. 
Rating:
2.0

The self-dispatch option is an absolute trainwreck & nightmare!!! Called the "800" number posted & sat on hold for 35 minutes. Once we got someone on the phone, it was approximately another 20-30 minutes to get equipment rental completed. Total time from arrival until equipment rental was completed...1.5 hrs. Hope to never need a U-Haul again.

Joshua B. 
Rating:
3.0

Dirty blankets in the back and cat litter in the van.

WILLIAM G. 
Rating:
5.0

Heather @ Shooters Alley was amazing to work with!!!! She was so helpful with all my questions about drop off at her location. She walked me through after hours drop off and explained how to use the website to complete my drop off.

STEPHANIE B. 
Rating:
3.0

Customer did not leave a comment.

Kate A. 
Rating:
1.0

had open return ticket. was called by shooters alley enroute to alabama. was told they needed trailer to be returned to them. return day was monday. arrived monday morning to find out they were closed on monday. two days later was charged $20 dollars after hours check in fee (because it was checked in on tuesday when they opened instead of monday when i returned it) attempted to talk to personnel at shooters alley and was told there was nothing they could do about me paying the $20 fee. horrible customer service and terrible attitude from employee. will tell everyone i know never to go here and will never use them again.

ANDREW S. 
Rating:
3.0

Customer did not leave a comment.

Lagreta M. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
2.0

Dont over book the units make them run thru your on line system with rental and return somehow.

Thomas H. 
Rating:
5.0

Customer did not leave a comment.

Christine F. 
Rating:
3.0

Using the phone to pick-up after hours was horrible. Took about 45 minutes to figure it out. Need more guidance on your website.

Daniel H. 
Rating:
3.0

Difficult to park. No one returns your call.

Allen D. 
Rating:
5.0

Customer did not leave a comment.

Patricia B. 
Rating:
5.0

Heather was very helpful and friendly ....

DEREK R. 
Rating:
5.0

The location was great, however I used the internet to order, pick up and return the truck, and it was an absolute nightmare using haul.com. The site is very hard to navigate. I was not able to close out the return the truck portion and had to call a tech for help. I spoke with “Ivy” and she was very helpful. I tried to get the app from the App Store, but could not at the pick up point. I will not recommend using this option to anyone, it was a totally terrible experience

Dianne O. 
Rating:
1.0

Very poor service. Used Uhaul 24/7 to pick up the truck at 7:00 AM. This location does not open until 11:00 AM. However, they did not put the furniture pads I had ordered into the truck. So I had to wait around for 4 hours until they opened to get the furniture pads. Another Uhaul location just 2 blocks away said they could not provide the furniture pads to me, as they said each Uhaul location is independently owned. A very frustrating experience.

Matthew H. 
Rating:
3.0

Customer did not leave a comment.

JAMES M. 
Rating:
4.0

Dropped off after hours. Phoned in to advise that I was doing so. Person was very accommodating.

ALLEN D. 
Rating:
5.0

Customer did not leave a comment.

BRIAN D. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
5.0

Very professional and polite.

SUSAN O. 
Rating:
5.0

Customer did not leave a comment.

Robert W. 
Rating:
5.0

Very helpful and treated us kindly. Made sure each time that we understood the rental and equipment

HUGH T. 
Rating:
3.0

Customer did not leave a comment.

DIEGO JOSE B. 
Rating:
1.0

I would not recommend the 24/7 pickup and turn in. The location I used was only a 1 mile from another uhaul location. This caused issues with my location being pickup wirelessly by uhaul!!! This has caused undue stress on my rental. This unit was returned on Sunday morning by 10 AM. Due to THE service that is implemented by this company my rental did not show turn in until the day after which caused me monetary charges that I did not incur. So I will be a bad word of mouth of this type of service. Also your customer sucks,.

Connie H. 
Rating:
5.0

Stay as you are...Professional and Efficient. Thank you.

gloria P. 
Rating:
5.0

Customer did not leave a comment.

JAMES K. 
Rating:
2.0

Customer did not leave a comment.

THERESA T. 
Rating:
5.0

Customer did not leave a comment.

Jordan T. 
Rating:
5.0

Customer did not leave a comment.

DENNIS A. 
Rating:
3.0

Customer did not leave a comment.

Steven C. 
Rating:
5.0

Heather at the front was absolutely fantastic!!!! Thanks again

JOSE R. 
Rating:
5.0

Customer service was AMAZING!! She was so so nice and answered every question I had!!!

Sarah M. 
Rating:
5.0

Mr. Mike did a good job. With no internet or information available, he took care of my reservation.

Rick T. 
Rating:
5.0

Customer did not leave a comment.

Trevor B. 
Rating:
5.0

I have an overall great experience

Ali S. 
Rating:
5.0

Customer did not leave a comment.

Frank L. 
Rating:
5.0

Customer did not leave a comment.

Eleno E. 
Rating:
3.0

Be more friendly and not rude to my wife it was our first time and didn't really understand the rules. Never again.

lance B. 
Rating:
5.0

Customer did not leave a comment.

robert B. 
Rating:
4.0

Customer did not leave a comment.

Barry N. 
Rating:
5.0

Customer did not leave a comment.

Lauren J. 
Rating:
4.0

Shooters Alley although on website stated open was closed at the time of return.

rodney B. 
Rating:
5.0

This Young Lady goes above and beyond to help and assist with every rental not just mine. If I need another rental I will definitely use this location. Heather gets all A's in my book.. Randy

Cecil R. Randy B. 
Rating:
5.0

Customer did not leave a comment.

Seth W. 
Rating:
5.0

Customer did not leave a comment.

Robert W. 
Rating:
3.0

The facility was not open when promised. They should have advised the key was in the lock box. I sat there over 30 minutes before I went on line to register and found out I could have been moving vs sitting.

Tim N. 
Rating:
5.0

Big problem with the computer messing up the "return location". I am having to call Corp. Office to get an extra $20 Charge adjusted and credited back.

Khris B. 
Rating:
5.0

Very nice and speedy service

Melody H. 
Rating:
5.0

Excellent Service and very helpful..

Cecil R. Randy B. 
Rating:
5.0

Nothing. Friendly staff, quick pickup

J Scott K. 
Rating:
3.0

Floor of truck was sticky and had to be mopped out before using

Dennis A. 
Rating:
1.0

Worst U-Haul experience I've ever had. From the location not being open during posted business hours which caused me to be on the phone for almost 2 hours with corporate to correct to retaliating against me by charging extra fees that U-Haul Corporate agreed were not justified or acceptable and even leaving me a voicemail threatening to file a police report because I was late returning the trailer even though I was charged for an entire additional day previous to the voicemail. Customers should go to other locations because this one lacks any and all professionalism.

Brandon R. 
No reviews have been submitted for this location.

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