Very helpful staff, quick check in.Leroy G.
Customer Reviews for Shoppers
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Truck wasn't available at location that reservation was set for. Terrible way to do business. Will use another rental company next time. Will never recommend U haul.JOSEPH L.
they did not give me an email to say I returned the trailer, Now I get my credit card charged for $1,700 for it being dropped of in Bergen,NJ. got an email finally saying it was dropped off here. Credit card still not refunded, tried calling your company for a whole morning on hold.piss poor company, will be seeing legal advice.David L.
Customer did not leave a comment.Kory V.
Customer did not leave a comment.RODNEY D.
Truck was not clean at pick up. I was charged $25 cleaning fee!?! Also was not informed that drop off had to be at same site, (my bad for not carefully reading contract but was in a rush). Had to dead head 20 miles back although another 24 hour uhaul was only 2 miles away. I even called 1800gouhaul but was told nothing they could do to help, alternate drop off would be a $250 fee. So displeased with uhaul lack of transparency and poor customer service, I will not use your company ever again. Thank you for your considerationROBERT B.
Customer did not leave a comment.Charles L.
Pick up was slow considering I pre-registered.Beecher V.
Customer did not leave a comment.MATTHEW N.
The girl gave me the wrong truck compared to what I checked in with online. The truck was dirty.Amanda C.
Customer service was fine, location was easy to accessRODNEY J.
THEY WERE PRETTY BUSY AND IT TOOK AWHILE TO GET SOMEONE TO HELPDAVID H.
Customer did not leave a comment.Jerry B.
Colton took great care of us !!KENNETH G.
The representative At setup and return where not well trained or at check in was not trained at all. Very excessive wait timeMICHAEL H.
The trailer was never returned from the previous renter. So there was no trailer for me to rent. They tried to contact the he to no avail. They tried to find a replacement and send me to an other location that had one. The brake line was damaged and it was not available. They had a 5x9 that just come in. So I rented it, it was smaller then the one I reserved. It didn't matter by that time. 3 hours later I had a trailer. I want to say that your rental system online is not very good. It took me hours to find a rental. It said they had it. So being who I am I called to be sure. Either they don't rent trailers or it was not available. Ended going through the 800 number. Still when I go to get it, no trailer. Do you take into account that the previous renter might keep it for a longer period of time. I think not. So my experience was not a good one.JOSEPH C.
I was not given any paperwork...was told his printer wasn't work, and I didn't receive any via email either as he stated I would. I was not told to gas up the truck, and was charged $4.50 per gallon when dropped off... I was not instructed about mileage limit, so was charged extra for 17 miles over. And was not told how to get truck emergency flashers to turn off, so took 20 minutes to find the lever. Was not told how to open and close the ramp in back and had to get someone to help at the storage unit. This experience was frustrating and cost me more money than it should have. I am not sure I will use U-haul again.DEBRA B.
Customer did not leave a comment.EDWARD G.
Customer did not leave a comment.Dale H.
The trailer I rented should not be in service. Extensive rust makes the decking hazardous. Taillights are rusted out. Crank for raising the trailer tongue is nearly impossible to crank.Timothy N.
Dropped off truck after hoursLUDVIN H.
The computer system at Shopper Supply is always slow and seams like they're always having problems with it. Didn't matter if the reservation was made online or in person. Two times I have rented equipment from this location, there have been problems with their system. I went in person last month and had to walk out and go somewhere else because they were unable to make the reservation due to problems with their system. This last rental, the damages were more extensive then Uhaul had noted. Glad I took the time before leaving to look at the pictures and notes sent to me from Uhaul and that I took plenty of my own pictures of the pre existing damages to the equipment.CHARLENE Z.
Make sure the cab of the trucks are clean this truck was so dirty there was so to spilled all over it just it was kind of dirtyNICOLE S.
Customer did not leave a comment.DAVID H.
Customer did not leave a comment.LARRY H.
I was first told that my truck was out of service then I was told it was not then when I got in the truck the tire pressure was low and I had to go get air in the tires. When I return the truck I was told just leave the keys on the counter and I could leave. Still have not received my statementDAVID E.
Pretty ridiculous when you rent a car dolly for less than a day, And then U-Haul decides 22 days later to charge you $531in late fees and $70 in wrong destination drop off. Nobody called the drop off location to see if it was there They just decided to take money out of my account. Never tried to get in contact with me.... I have time stamped photos of the day I dropped it off and screenshots with the owner of the drop-off location in Arizona not some other f****** state.ROBERT S.
Did not get the trailer I setup the day before. I was supposed to get it at and no one could open until 10 am then there was line that took almost an hour process. Terrible service. The one soul that had to face all the pissed off customers did a good job, but your system needs some tweaking.ROBERT B.
Customer did not leave a comment.Donald I.
Customer did not leave a comment.matthew B.
Customer did not leave a comment.MICHAEL T.
Customer did not leave a comment.JACK A.
Customer did not leave a comment.RICHARD B.
Customer did not leave a comment.RONALD P.
I was charged 2 days even though it was returned within 24 hours of rental! I pointed out the over charge at time of returning. It was never actually taken off my card?KIM LEIGH S.
Make sure that the equipment is in good shape and clean...!MARK J.
Customer did not leave a comment.Karen N.
Electrical connection wasn't compatible to my vehicle and wasn't one available to use rent or buy had to drive to auto zone to purchase a connection to get lights yo workrandall D.
Customer did not leave a comment.RACHEL S.
Customer did not leave a comment.Jeffrey B.
Customer did not leave a comment.MARK J.
For the second time using the app, my pick up location was moved on the day of pick up. I booked a truck literally around the corner from my house and the pickup location was moved to a location 10 miles from where I wanted to pick up. To add frustration, I went to the place where I was supposed to pick up the truck and it was there, ready to be picked up, but I was not able to obtain it. I signed a contract that said if my contract was altered by UHaul, I will be paid $50. I expect to hear back from someone about compensation. I will do my best to avoid using UHaul ever again.JOE P.
Customer did not leave a comment.James H.
Check out went well. Bent rim on the trailer. Return was not great. Their Uhaul system was down so I was not able to get a receipt showing I only rented for a day. I was told don't worry we will take care of it. The following day my card was billed for two days instead of one. Called that eve and was in hold for over 5 min with no help. Called back the next day and was on hold for over 15 min. Store worker said she would look into to getting fixed and would call me back. No follow up since. Also no credit to my card. Please call me at 8016758535 to fix the problem. Thank you.BRANDON S.
When the truck was picked up it had dirt in the back and I had to sweep it out. But overall it was a very friendly experience and I will be renting a truck at a later date.REDELL P.
Nothing! The customer service at this location is superior to anything I have ever experienced at other locations. I will be renting from this location solely from now on.CHRISTOPHER E.
Awesome customer service!Kimberly L.
Customer did not leave a comment.Michael M.
Customer did not leave a comment.LLEWELLYN L.
Customer did not leave a comment.Frederick M.
I've rented uhaul vehicles and trailers several times. And also from this location once or twice. This time I had too long of a time waiting for them to sign up for the trailer. The customer registering at the desk went through the same process I'm about to describe, and didn't even have a driver's license and wasted all that time. The clerk should check first thing to see if the customer is eligible to rent a vehicle. When it was my turn, the process was terribly slow. The young man seemed not to be able to navigate the computer system with any speed. And then when trying to photograph my license, it took many efforts to upload because the cell reception was so poor. They need to get better cell reception in the building. The young fellow that met me at the trailer to hook it up did not check the lights until I called him back to do it. He also did not secure the rubber safety catches on the safety chains at all. This is pretty poor service that needs to be corrected by training. The best person I have dealt with there is a young lady named Blue. She was quick, thorough and totally safety minded with the connection of the trailer to my Cherokee Latitude. I won't rent from them again unless she's there, or there is nothing else available.RONALD S.
Customer did not leave a comment.Deborah L.
Excellent Customer Service and clean rental unitsMICHAEL G.
Put safe tires on trailers. Also speed up the process.IVAN D.
Customer did not leave a comment.RONALD S.
Customer did not leave a comment.MARK ALAN O.
Customer did not leave a comment.JOHN L.
Have staff become trained in using or letting customer know they can do returns by app.Sherri R.
Convenient location for me, but NOBODY wears a mask. Pandemic might not mean anything to Shoppers but it does to some at risk people. AZ is the hot spot on this planet. incredible ignorance.....Paul D.
when calling no one answered the phoneDouglas W.
Customer did not leave a comment.Richard G.
The young man that took care of me was excellent. I believe his name is Rod.Katherine A.
Gas tank was almost empty. Lucky I made it to the gas station to fill tank. Mileage indicator showed rear tire pressure was low and could not easily get picture of actual mileage, which starting mileage was incorrect. App would not allow me to finish checking unit back in and had to utilize attendant to check in. Whole process was unpleasant.Gregory G.
Great rental service!Chester B.
There was only one person trained on the Uhaul computer and that person did not show up for work. After waiting for about 20 minutes for them to perform the paperwork by phone. I was able to pick up the Uhaul truck quite late and I was paying movers to help. So I ended up paying the movers to stand around for a half hour! The movers did a great job loading but I ended up on the road an hour late and I had to wait an extra day to get the truck unloaded at my destination because I had to reschedule.Timothy J.
staff was very friendly, had the paper work completed, trailer hooked up and on my way in just a few minutesBrian V.
We are requesting further adjustment to the amount we paid for this rental truck . It was the worst experience we have ever had especially during this time of Covid-19. We had to bleach the cab before we could get in and use our lawn blower to blow out the box before we could load anything. Also part of the rubber on the drivers side windsheild came off while driving on the interstate causing us to pull off to the side of the road. When we went online to reserve the truck the total price included the auto tow equipment but we were charged separately and we had to go two different locations to get each piece . When we arrived in Texas, the person at the location wanted to refuse it.Marti N.
so far it looks like have been charged three times for one rental am not happyTerry B.
The manager at shoppers and Andrea and the original person is a great wonderful wonderful people great great customer service and taking care of me wonderful wonderful serviceDONNA M.
Customer did not leave a comment.JOHN O.
Customer did not leave a comment.DEBRA S.
Customer did not leave a comment.Slater W.
Customer did not leave a comment.Fredrick S.
Great team of employees all willing to helpJohn M.
The employees at Shoppers is on top of it, friendly efficient servicePat K.
Customer did not leave a comment.Kevin G.
No personal contact which was alright. Just talked on phone. They offered help but it wasn't neededROBERT J.
Customer did not leave a comment.TINA MARYEDITH W.
Customer did not leave a comment.ALBERTO R.
David was very helpful and friendlyDERRICK S.
Customer did not leave a comment.Michael H.
Customer did not leave a comment.Robert W.
Customer did not leave a comment.DARYL S.
Customer did not leave a comment.Alan H.
car hauler looked very used but worked perfectlyMichael C.
Customer did not leave a comment.TERESA F.
Customer did not leave a comment.JOANN M.
Fast and Friendly Service coming and going.RICHARD W.
Waited ten-15 minutes for someone to come to the u-haul counter. He was using his mask as a neckerchief not as a mask. I care.Larry H.
The first place wouldn't take the truck. Had to drive to another location and waited one hour to get it check out. Would like a refund for wasting my time trying to return the truck, very rude people at both locationsjames F.
It a thing... the person I dealt with was amazing, extremely helpful and friendly! Thank youBARRY R.
When I dropped off I didn't get a printed receipt. They said they'd email it to me and I never got it so i went back later, they called uhaul and was told uhaul would email it to me. It took several hours but it came in the middle of the night.DALE ALBERT B.
They should be sure that all the lights on the trailer work before renting it. Ours had three lights that were out the whole time.WILLIAM JAY M.
Customer did not leave a comment.JOSEPH STANLEY M.
Customer did not leave a comment.Gary C.
Customer did not leave a comment.David M.
Customer did not leave a comment.Chris R.
Customer did not leave a comment.SHARON C.
Customer did not leave a comment.David K.
Customer did not leave a comment.Karen L.